Montezumas Reviews

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20 Reviews

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In the Chocolate Shop category

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C Cristian V
137 days ago

The Ultimate Indulgence: A Love Letter to Montezuma’s 100% Dark Organic Chocolate

As a self-proclaimed dark chocolate connoisseur, I can confidently say that my taste buds have found their soulmate in Montezuma's 100% cocoa dark chocolate. The richness and intensity of flavor in each bite is unparalleled, making it the perfect companion to my morning black coffee ritual. My recent purchase of the 12-piece pack not only satisfied my cravings but also came with a delightful discount, adding an extra layer of sweetness to the experience. What sets Montezuma's apart is the option to personalize the packaging, elevating it from a mere treat to a thoughtful gift for loved ones. Despite my high expectations, the delivery process exceeded them. The package arrived promptly and without any hiccups, showcasing the brand's commitment to customer satisfaction. Montezuma's has truly mastered the art of crafting exceptional chocolate while providing top-notch service. Thank you, Montezuma's, for creating a product that speaks to my chocolate-loving soul. Each bite is a decadent escape into pure bliss, and I cannot wait to savor every piece until the last crumb.
T Teresa
253 days ago

Rediscovering the Perfect Dark Chocolate: A Bittersweet Journey with Montezumas

Embarking on a quest for the ultimate dark chocolate indulgence led me to Montezumas, a brand renowned for their exquisite 74% dark chocolate buttons. However, my experience took an unexpected turn when production issues resulted in my beloved treats undergoing a drastic transformation. Eager to reclaim the delectable experience I once had, I eagerly awaited the promised return of the original dark chocolate buttons in May. With hopes high, I stocked up on 10 packs, envisioning evenings punctuated by the sweet pleasure of these confections. Alas, my anticipation was met with disappointment. The new batch lacked the splendor of their predecessors – no longer giant, smooth, and uniform, the buttons now appeared mottled and varied in size. The taste too had metamorphosed, deviating from the familiar rich flavor I had come to cherish. Expressing my concerns to Montezumas, I yearned for reassurance that the chocolates would revert to their former glory. Regrettably, silence greeted my feedback, leaving me disheartened by the unmet promise of a return to perfection. Despite the setback, my journey with Montezumas remains a memorable one, a bittersweet saga of chasing the allure of an unparalleled dark chocolate delight. Here's to hoping that one day, the giant dark chocolate buttons I once adored will grace my palate once more.
E Ethan
375 days ago

Indulge in Bliss: Montezuma’s Absolute Black with Orange & Cocoa Nibs is a Dark Chocolate Dream

Diving into the rich world of Montezuma's Absolute Black with Orange & Cocoa Nibs was a divine experience. The blend of intense dark chocolate with the zesty twist of orange and the satisfying crunch of cocoa nibs created a symphony of flavors that danced on my taste buds. It was not just chocolate; it was art. From the first bite, I was transported to a realm of pure indulgence. The bitterness of the dark chocolate harmonized perfectly with the refreshing hint of orange, while the cocoa nibs added a delightful texture that elevated the whole tasting experience. Montezuma's craftsmanship truly shines through in this decadent creation. I wholeheartedly echo the sentiment of recommending this chocolate to all dark chocolate aficionados out there. Montezuma's Absolute Black with Orange & Cocoa Nibs is not just a treat for the palate; it's a celebration of chocolatier expertise and passion. Thank you, Montezuma's, for this exquisite masterpiece that has found a permanent place in my heart – and my pantry.
M Martin Naylor
389 days ago

Indulge Responsibly with Montezuma’s: A Guilt-Free Chocolate Delight

Embarking on a sugar-free journey can be daunting, but thanks to Montezuma's 100% chocolate range, I found a delicious solution that allows me to enjoy the decadence of chocolate without compromising my health goals. Not only does their range offer a variety of options to satisfy my chocolate cravings, but I also applaud Montezuma's commitment to sustainability. Knowing that I can indulge in their treats while supporting eco-friendly practices adds an extra layer of enjoyment to each bite. The quality and flavor of their products truly showcase the dedication and effort they put into crafting exceptional chocolate. Montezuma's has successfully combined taste, health consciousness, and sustainability in one delightful package, making them a standout choice for chocolate enthusiasts looking for a guilt-free treat.
B bill
399 days ago

Elevating Every Celebration: A Testimonial for Montezuma’s Divine Chocolates

When it comes to making holidays like Christmas and Easter truly special, Montezuma's does it best! Their chocolates are more than just sweet treats; they are an experience that elevates every celebration. The moment you unwrap a piece of their chocolate, you can sense the passion and dedication that goes into each creation. From the smooth texture to the rich flavors that dance on your taste buds, Montezuma's chocolates are a cut above the rest. Every bite is a journey into a world of decadence and luxury, leaving you craving for more. It's no wonder why Christmas and Easter feel extra magical with Montezuma's chocolates around. Thank you, Montezuma's, for consistently delivering exceptional quality and taste. Your chocolates have become a staple in my holiday celebrations, and I can't wait to indulge in more of your divine creations. Keep up the great work, and here's to many more sweet moments shared with your amazing chocolates!
H Hrzg
442 days ago

A Gem in Customer Service: Jacqui Shines Bright at Montezuma’s

From the moment I stumbled upon Montezuma's website and saw the mixed reviews, I felt compelled to share my positive experience. Let me start by saying that the customer service team, especially Jacqui, deserves all the praise in the world. Their prompt and personalized responses made me feel valued as a customer, turning a simple transaction into a delightful interaction. While some may debate over the products, I must say that the dark chocolate box is a personal favorite of mine. However, my admiration for Montezuma's goes beyond just their delectable treats. The exceptional service I received speaks volumes about the brand's commitment to customer satisfaction. So, if you're hesitating to make a purchase based on reviews alone, let me reassure you – don't let a few negative opinions sway you. Montezuma's products make for unique and memorable gifts, and with Jacqui and the team at the helm, your shopping experience is bound to be nothing short of extraordinary.
H Hayley
469 days ago

Unforgettable Experience with Montezuma’s Chocolates – A Lesson Learned

At first glance, the enticingly packaged Montezuma's chocolates seemed like the perfect indulgence. However, the bitter reality of their taste left a lasting impression. Let me recount my journey through their garden party box – a path I regretfully traversed but emerged wiser. The moment the chocolate touched my tongue, memories of childhood mishaps flooded my mind. The flavor was akin to a concoction of bitter cocoa powder and forbidden chemicals, leaving my mouth parched. It was as if each bite absorbed every bit of moisture, turning a delightful treat into a daunting experience. Despite my initial disappointment, a sense of twisted admiration crept in. The sheer audacity of such an unparalleled taste was impressively appalling. These chocolates could be the ultimate prank gift, a surefire way to delightfully torment the unsuspecting. Reflecting on my lapse in judgment, I realized that not all that glitters is gold, or in this case, tastes sweet. Montezuma's chocolates taught me a valuable lesson – to tread cautiously in the world of gourmet treats and always trust my taste buds. As the lingering taste persisted, serving as a constant reminder of my misadventure, I sought solace in the promise of better alternatives. There are countless dairy-free chocolates out there that offer delightful flavors at a fraction of the cost, sparing one the need for a post-indulgence oral detox. In conclusion, Montezuma's chocolates may not have satisfied my palate, but they surely left an unforgettable mark. A cautionary tale to all chocolate enthusiasts – choose wisely and let your taste buds guide you to delectable bliss, steering clear of bitter cocoa powder nightmares.
S Steph
484 days ago

A Heartfelt Testimonial: A Delayed Delivery’s Disappointment

Reflecting on my recent experience with montezumas.co.uk, I can't help but feel let down by the delayed delivery of my advent calendar. After eagerly placing my order on November 27th, I patiently waited for over a week, only to find myself calendar-less by December 5th. The interaction with the company's customer service team, unfortunately, did little to alleviate my concerns. Their indifferent response, shifting blame to Royal Mail strikes, coupled with the lack of follow-up to my subsequent email, left me feeling overlooked and undervalued as a customer. The decision to rely on a delivery service amidst ongoing strikes raises questions about the company's commitment to ensuring timely deliveries and customer satisfaction. Amidst this disappointment, I find myself unable to provide feedback on the product itself, for it remains a mystery undiscovered. Despite this setback, I remain hopeful that my experience serves as a constructive reminder for montezumas.co.uk to prioritize effective communication and customer care, even in challenging circumstances.
J Jo
686 days ago

Celestial Dark Chocolate Delight: A Sweet Treat for the Soul

Indulging in the rich, velvety goodness of Montezuma's 100% dark chocolate is a transcendental experience like no other. As a true connoisseur of dark chocolate, I can confidently say that their decadent creation reigns supreme in the realm of chocolate delights. The depth of flavor and luxurious texture truly set it apart, making every bite a moment of pure bliss. But what truly elevates the Montezuma's experience is their exceptional staff. Their unwavering commitment to customer satisfaction is evident in every interaction, going above and beyond to ensure a seamless and delightful shopping experience. Their warmth and expertise leave a lasting impression, turning a simple purchase into a memorable encounter. Beyond the impeccable quality of their products and the stellar service, Montezuma's unwavering dedication to ethical practices adds a layer of depth to the indulgence. Knowing that each delectable bite is crafted with care and consciousness amplifies the joy of savoring their divine creations. In a world inundated with mediocrity, Montezuma's shines as a beacon of excellence, offering not just chocolate but a moment of pure pleasure and connection. My journey with Montezuma's has been nothing short of enchanting, and I am grateful to have discovered this treasure trove of celestial chocolate.
A Amin Karim
736 days ago

A Heartfelt Disappointment Turned Lesson Learned

Reflecting on my experience with Montezuma's, I must admit that I had high hopes for their assorted dark chocolate truffles. Hoping to surprise my wife with a special treat, I eagerly awaited her reaction as she indulged in the box. Unfortunately, what awaited us was a stark disappointment. The truffles, encased in that promising dark chocolate exterior, turned out to be a far cry from what we expected. Instead of decadent and creamy centers, we were met with hardness and dryness, leaving a granular texture lingering in our mouths. The bitter aftertaste only added to our dismay, shattering our anticipation of a delightful experience. Despite our disappointment, this encounter with Montezuma's has taught us a valuable lesson in managing expectations. Quality, we have learned, extends beyond mere appearances. It encompasses the harmonious blend of flavors and textures that evoke true pleasure with every bite. In sharing this experience, I hope to guide others in their quest for exquisite chocolate delights. While our encounter may not have been as satisfying as we had hoped, it serves as a reminder to seek out those confectioners who imbue their creations with a genuine passion for excellence.
S Stefan Z
943 days ago

A Sweet Experience Turned Sour

Reflecting on my recent visit to montezumas.co.uk, I wanted to share my disappointment with the customer service at the CHICHESTER store. Upon inquiring about chocolate tasting, a delightful tradition from my previous visits, I was met with an unexpected response from a woman who seemed to be in charge. Her refusal, citing vaccination status as a barrier to such an indulgence, left me utterly perplexed. The association between chocolate tasting and vaccination status seemed illogical and out of place, sparking a sense of bewilderment within me. The woman's stance appeared to intertwine personal beliefs with professional practices, raising concerns about potential coercion within the workplace. This experience left a bitter taste, prompting me to reconsider my future patronage. While I had hoped for a sweet escape into the world of artisan chocolates, the encounter with this unusual approach has led me to seek alternatives for my confectionery delights. I remain optimistic that businesses can navigate these challenging times with a focus on inclusivity and customer satisfaction.
M Molly
978 days ago

Transformed My Taste Buds: A Journey with 100% Dark Chocolate

Embarking on a journey with Montezuma's 100% dark chocolate was a delightful surprise for me. Initially, I was hesitant as I had never been a fan of dark chocolate. It took me about a week to adapt to the intense flavor, but oh, was it worth it! The creamy texture coupled with the richness of the chocolate was a game-changer. What I thought I didn't like before turned out to be exactly what I needed. Montezuma's 100% dark chocolate not only satisfied my sweet cravings but also provided a healthier alternative. The seamless blend of flavors and the smooth finish left me craving for more. It's amazing how a single product can transform your taste buds and change your perspective. Thank you, Montezuma's, for introducing me to the world of 100% dark chocolate. From a skeptic to a devoted fan, I can confidently say that this indulgence is now a staple in my pantry.
J Julia S
1037 days ago

The Perfect Indulgence: Absolute Black Chocolates

I can't help but express my love for Montezumas.co.uk and their 100% cocoa Absolute black chocolates. These treats have become my absolute obsession. Surprisingly not bitter, they boast a delightful creaminess that satisfies my cravings without derailing my diet. Just 1-2 squares leave me feeling fully satisfied, making it impossible to overindulge. As someone passionate about healthy eating, I believe it's essential for people in the UK to adopt better eating habits. The richness and creaminess of these chocolates outshine even Lindt, and I've tried three varieties – hemp, mint, and the original black – all of which impressed me. While many may associate dark chocolate with bitterness, this rendition proves otherwise. It's a delectable option for those looking to enjoy chocolate without compromising on health.
M Ms DE SALIS
1195 days ago

Montezuma’s: A Christmas Miracle in a Parcel

As the holidays approached, my heart ached knowing my sister would spend Christmas alone with her presents stranded at our mom's place. In a moment of despair, Montezuma's stepped in and became the bearer of joy. Their impeccable service and swift delivery through Royal Mail ensured that a box of delectable chocolate reached my sister just in time for Christmas. The anticipation and excitement in her voice as she thanked me was priceless. Montezuma's not only delivered a parcel, but they also delivered a Christmas miracle that bridged the physical distance between us. The quality of their service truly reflects their dedication to spreading happiness and sweetness during the festive season. Thank you, Montezuma's, for turning what could have been a lonely Christmas into a joyous occasion filled with love and chocolatey treats. Your exceptional service has touched our hearts and created memories that will be cherished forever.
M Mike Green
1199 days ago

Unforgettable Delight: Montezuma’s Absolute Black 100% Cocoa Truffle Snowmen

I stumbled upon Montezuma's Absolute Black 100% Cocoa Truffle Snowmen and was instantly intrigued. Despite coming across a negative review, my curiosity got the best of me, and I decided to give it a try. Upon unwrapping the beautifully crafted snowmen, the aroma of rich cocoa enveloped me, promising a pure chocolatey experience. With each delicate bite, the intense darkness of the cocoa unfolded, offering a bold and robust flavor that was truly unparalleled. As I savored the truffle, I found myself immersed in a symphony of bittersweet notes, each layer adding depth to the overall taste profile. The silky-smooth texture melted effortlessly on my tongue, leaving a lingering decadence that I couldn't get enough of. Contrary to the previous reviewer, I found Montezuma's creation to be a true masterpiece, a testament to the artistry and dedication of their chocolatiers. It's clear that every aspect of this truffle, from its design to its taste, has been meticulously crafted with utmost care and expertise. In conclusion, Montezuma's Absolute Black 100% Cocoa Truffle Snowmen have left an indelible mark on my palate, redefining my chocolate experiences. I highly recommend this exquisite treat to all fellow chocolate enthusiasts seeking a sophisticated and enchanting flavor journey. Trust me; this is a delight that you won't want to miss!

Introduction

Montezuma's is a renowned British chocolate company that prides itself in producing high-quality, ethically sourced chocolates. With a commitment to producing delicious treats using only the finest ingredients, Montezuma's has gained a loyal following of chocolate lovers across the country. Their website, montezumas.co.uk, offers a wide range of delectable chocolates and gift sets, making it a go-to destination for any chocolate connoisseur.

Pros and Cons

  • Pros:
  1. High-quality and ethically sourced chocolates
  2. Wide selection of flavors and gift sets
  3. Easy-to-use website with intuitive navigation
  4. Excellent customer service
  5. Various payment options for customer convenience
  6. Positive reputation and customer reviews
  • Cons:
    1. Chocolates can be on the pricey side for some customers
    2. Shipping costs can add up, especially for international orders

    User Experience

    The Montezuma's website offers a pleasant user experience, with a clean and modern interface that allows for easy navigation. Customers can quickly find their desired chocolates or explore new flavors through the intuitive search and browsing features. The website's fast loading times ensure a seamless shopping experience, even during peak times. Overall, Montezuma's prioritizes user experience, making it effortless to find and purchase chocolates online.

    Pricing and Value for Money

    Montezuma's chocolates are priced higher than mass-produced alternatives due to their commitment to quality and ethical sourcing. While this may deter some price-sensitive customers, those who value high-quality ingredients and superior taste will find the chocolates well worth the price. Additionally, Montezuma's frequently offers promotions and discounts, allowing customers to enjoy their chocolates at more affordable prices.

    Customer Service

    Montezuma's prides itself on providing excellent customer service. Their knowledgeable and responsive customer support team is readily available to address any queries or concerns. Whether it's assistance with placing an order or resolving an issue, Montezuma's ensures that their customers receive top-notch support. This commitment to customer satisfaction contributes to their positive reputation in the industry.

    Product Quality and Selection

    Montezuma's is renowned for their commitment to producing high-quality chocolates. With a focus on using ethically sourced and sustainable ingredients, customers can indulge in guilt-free treats. The range of flavors and chocolate varieties available is extensive, catering to diverse preferences. From rich dark chocolates to velvety milk chocolates and innovative flavor combinations, Montezuma's offers something to satisfy every chocolate lover's cravings.

    Website Usability

    The Montezuma's website exhibits excellent usability, featuring a logical layout and intuitive navigation. Customers can easily browse different chocolate categories, search for specific products, or explore gift sets. The website also provides comprehensive product descriptions, ingredient lists, and allergen information, ensuring that customers can make informed choices. With secure payment options and a streamlined checkout process, Montezuma's prioritizes convenience and user-friendliness.

    Returns and Exchanges

    Montezuma's has a straightforward and customer-friendly returns and exchanges policy. If a customer is not satisfied with their purchase, they can contact the customer support team within a specific timeframe to initiate a return or exchange. Montezuma's aims to ensure customer satisfaction and will work towards resolving any issues promptly and efficiently.

    Promotions and Discounts

    Montezuma's frequently offers promotions and discounts, allowing customers to enjoy their premium chocolates at more affordable prices. These promotions can range from discounts during festive seasons to limited-time offers on select products. Customers are encouraged to regularly check the website or sign up for Montezuma's newsletter to stay updated on the latest promotions and discounts.

    Reputation

    Montezuma's has an excellent reputation in the chocolate industry. Their commitment to quality ingredients, ethical sourcing, and delicious flavor combinations has gained them a loyal customer base. The company's dedication to customer satisfaction, evident through positive customer reviews, further solidifies their reputation as a reputable and trustworthy brand.

    Payment Options

    Montezuma's offers various payment options to cater to customer preferences. Customers can choose to pay through major credit and debit cards, including Visa, Mastercard, and American Express. The website also supports secure online payment gateways, ensuring customer data privacy.

    Loyalty Programs

    While Montezuma's does not currently offer a specific loyalty program, their regular promotions and discounts allow customers to enjoy savings and rewards. Additionally, customers can join Montezuma's newsletter to stay informed about exclusive offers and new product releases, further enhancing the connection between the brand and its loyal customers.

    Customer Reviews

    Montezuma's boasts numerous positive customer reviews, reflecting their commitment to delivering exceptional chocolates and top-notch customer service. Customers praise the quality, taste, and variety of chocolates available, noting their satisfaction with the overall Montezuma's experience. These positive reviews contribute to Montezuma's status as a trusted and respected chocolate brand.

    Community Involvement

    Montezuma's actively engages in community involvement initiatives, supporting local projects and charities. They are dedicated to reducing their environmental impact by implementing sustainable practices, such as using recyclable packaging. Montezuma's commitment to ethical sourcing and their involvement in community initiatives resonate with socially conscious consumers.

    Shipping and Costs

    Montezuma's offers reliable shipping services to customers in the United Kingdom and internationally. Shipping costs vary depending on the order size, destination, and selected shipping method. While UK customers can enjoy free shipping for orders above a certain threshold, international customers may need to consider additional shipping costs. However, Montezuma's ensures that their chocolates are packaged with care to maintain optimum quality during shipping.