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Moosejaw.com is a popular online retailer that specializes in outdoor gear and apparel. The website is known for its playful and irreverent brand image, as well as its wide selection of high-quality products.
Pros and Cons:
Pros:
- Excellent selection of outdoor gear and apparel from top brands
- Competitive prices on most products
- Fun and engaging website design
- Free shipping on orders over $49
- Generous rewards program
Cons:
- Some products can be pricey compared to other retailers
- Limited availability of certain sizes and colors
- Some customers have reported issues with shipping and customer service
User Experience:
Moosejaw.com offers a user-friendly experience for shoppers, with intuitive navigation and a playful, irreverent brand image. Visitors can easily search for products, read reviews from other customers, and take advantage of various discounts and promotions. The website also features helpful buying guides and Q&A sections for many products.
Pricing and Value for Money:
Moosejaw.com prices are generally competitive with other outdoor retailers. The website also frequently offers discounts and promotions that can help shoppers save even more. While some products can be pricier compared to other retailers, the quality of the merchandise and the overall shopping experience make it a great value for outdoor enthusiasts.
Alternatives:
Other popular outdoor retailers include REI, Backcountry, and Patagonia. However, Moosejaw.com stands out for its playful and irreverent brand image, as well as its generous rewards program.
Customer Service:
While some customers have reported issues with shipping and customer service, overall Moosejaw.com has a strong reputation for excellent customer service. The website features a helpful chatbot and customer support team that can assist shoppers with any questions or concerns.
Product Quality and Selection:
Moosejaw.com offers a wide selection of high-quality outdoor gear and apparel, featuring top brands such as The North Face, Patagonia, and Arc'teryx. Many products also feature detailed product descriptions, customer reviews, and Q&A sections to help shoppers make informed purchasing decisions.
Website Usability:
Moosejaw.com features a sleek and user-friendly interface that makes it easy to find and purchase products. The website also features various helpful tools and resources to assist shoppers, including detailed product descriptions, size charts, and buying guides.
Returns and Exchanges:
Moosejaw.com offers a hassle-free return policy, allowing customers to return or exchange items within 60 days of purchase. The website also features a helpful returns portal that makes the process quick and easy.
Promotions and Discounts:
Moosejaw.com frequently offers discounts and promotions, including sales, clearance items, and coupon codes. The website also features a generous rewards program that allows shoppers to earn points for purchases, reviews, and referrals, which can be redeemed for discounts on future purchases.
Reputation:
Moosejaw.com has a strong reputation as a reliable and trustworthy online retailer. The website has earned numerous industry accolades and has received positive reviews from customers and industry insiders alike.
Payment Options:
Moosejaw.com accepts a variety of payment options, including credit cards, PayPal, and Apple Pay. The website also features a helpful payment calculator that allows shoppers to estimate the cost of their purchase over time.
Loyalty Programs:
Moosejaw.com offers a generous rewards program that allows shoppers to earn points for purchases, reviews, and referrals. Points can be redeemed for discounts on future purchases, making it a great way to save money on outdoor gear and apparel.
Customer Reviews:
Moosejaw.com features a wealth of customer reviews for many products, allowing shoppers to read feedback from other customers before making a purchase. Reviews are generally positive and offer helpful insights into the quality and performance of each product.
Community Involvement:
Moosejaw.com is committed to giving back to the community and supports various charitable organizations dedicated to outdoor conservation and education. The website also features a blog and social media presence that encourages engagement and interaction with its loyal customer base.
Shipping and Costs:
Moosejaw.com offers free shipping on orders over $49, which can be a significant cost savings for customers. However, some customers have reported issues with shipping times or delays, so it's important to be mindful of delivery times when making a purchase.
Review Description: Ordered item, tried to use vet discount with id.meContacted them 4 times, no response.Will never do business with these useless happy dragons
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Reviewer Name: Jon S
Review Submission Date: 2022-12-16
Review Title: Buyer beware
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Review Description: We took a chance on Moosejaw, typically buying from REI, ordering some tights. Turns out the product was unacceptable quality, and we returned them. That's where Moosejaw missed. At REI I can count on a 100% satisfaction guarantee. At Moosejaw, expect an $8 return fee regardless of the issue. And no response from customer support to our issue. So, no more Moosejaw, back to REI.
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Reviewer Name: Rouslan Safarov
Review Submission Date: 2022-11-22
Review Title: Price match policy doesn't work
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Review Description: Purchased Julbo Cham Mountain Sunglasses with Spectron Polarized 3 Lens on sale. On 14th day after purchase found the same item on a bigger sale on Amazon. Called customer service for price match (price match is a part of Moosejaw policy). Customer service came up with unreasonable excuse not to award the price match. Very disappointed with the store failing to provide price match.
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Reviewer Name: Fermin Cortez
Review Submission Date: 2022-10-06
Review Title: Ordered a Northface Borealis backpack
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Review Description: Ordered a Northface Borealis backpack. Was very disappointed when I received my “new” backpack with stains and tags removed. I contacted their “customer service” through their online portal and never received a response. First and last time I will trust this company.
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Reviewer Name: mauricio
Review Submission Date: 2022-09-02
Review Title: Don’t make the same mistake I made…
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Review Description: Don’t make the same mistake I made using this website. Always buy directly from the company, not from distributors. I bought a Hilleberg tent, I pay for next day delivery!! I still waiting for the tent?
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Reviewer Name: LLL
Review Submission Date: 2021-12-30
Review Title: Moosejaw is bomb.com!
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Review Description: Moosejaw, I will forever hold you close to my heart for having this Bellroy Apex backpack in Raven that has been sold out for weeks and weeks on Bellroy and other online retailers. You only had one left! Not only did you have the item in stock, you provided a discount for first responders which won me over as a fan of Moosejaw for life. Your team shipped out the item quickly and efficiently. Thank you for such great experience. These experiences are hard to come by via online retail and you shined like a diamond!
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Reviewer Name: Steve Morris
Review Submission Date: 2021-09-18
Review Title: I love Moosejaw
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Review Description: I love Moosejaw! Their web site is super easy to use, they have a ton of great product selection, and returns are so easy. I always have a great online experience with them. I would say even better than Amazon. Moosejaw does it right from a digital and e-commerce perspective. Good job Moosejaw team.
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Reviewer Name: Sara Swearingen
Review Submission Date: 2021-07-27
Review Title: Refused to refund lost package
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Review Description: The package was lost in the mail and customer service treated me like I stole the package. Then they refused to refund me since I did not realize the package was missing for 3 weeks (Due to me being out of town) They then LIED saying Fedex would not let them place a claim on a lost package since it had been 3 weeks... Fedex public policy is 9 months. They also would not provide any proof of delivery. This was from management. Would never work with this company again...
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Reviewer Name: Elfi Ristau
Review Submission Date: 2021-07-05
Review Title: We purchased the Leki walking sticks…
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Review Description: We purchased the Leki walking sticks and the customer service was excellent. Super nice and friendly and pleasant!And coming in on this holiday needing some additional help, John, the general manager, helped us and went out of his way to get the info needed! Would go there again for sure! It’s a fun store with lots of wonderful products, even if you’re not totally into skiing and biking!There’s something there you will need!!Was a pleasure and thank you!
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Reviewer Name: Dawn
Review Submission Date: 2021-04-01
Review Title: Points Program Is a SCAM. Shop ELSEWHERE!!!
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Review Description: Don’t waste your money here thinking you can accumulate points and apply them to your order. They won’t apply, then you will get repeated false promises to put you off until the NON-DISCOUNTED charge goes through. All the while, Moosejaw Reps will bald face lie to you and promise the credit is coming. They will do this REPEATEDLY. It never does. Their “points program” is a SCAM! If you want to REALLY get your points to apply to purchases AND reliable customer service, stick with REI.