Mooslover Reviews

Voted Poor (3/5)

388 Votes

20 Reviews

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In the Women's Clothing Store category

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45% users rated Terrible
5% users rated Poor
0% users rated Average
10% users rated Very Good
40% users rated Excellent
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A Ana Anžek
48 days ago

A Heartwarming Encounter with Exceptional Customer Service

Reflecting on my experience with mooslover.com, a standout moment emerged during a slight hiccup with delivery. Unbeknownst to me, the team was on vacation at the time. Frustrated, I reached out via email seeking clarification on my order's status. To my surprise, amidst their well-deserved break, I swiftly received a response from Mrs. Jenny. Her empathetic approach and prompt resolution left me truly touched. This incident marked my second purchase from the brand, and I can confidently affirm that it won't be my last. With a grateful heart, I commend their top-notch customer service, embodying kindness and dedication. Thank you, mooslover.com, for transforming a potential challenge into a memorable testament of exceptional care. ❤️
C Consumer
48 days ago

Above and Beyond: Landy’s Response Shines Bright

From the moment I reached out to mooslover.com about a delay in my order, Landy exemplified exceptional customer service. Despite the festive period causing a slight logistics hiccup, Landy's quick, polite, and informative response instantly put me at ease. Their professionalism and willingness to go the extra mile truly set them apart. Thank you for your outstanding assistance, Landy!
N Natalie
49 days ago

Turning Frustration into Gratitude: My Positive Experience with Mooslover.com

After stumbling upon Mooslover.com, I was initially hesitant to make a purchase after reading a negative review claiming that they were "stealing money off you." However, my personal experience with this online store couldn't have been more different. When an issue arose with my delivery due to an address error, I reached out to their customer service team for assistance. To my delight, I was promptly connected with a helpful representative who not only resolved the problem swiftly but also went above and beyond to ensure my satisfaction. Contrary to the negative review mentioning a substantial deduction in refund amount, I was pleasantly surprised to receive a full refund for the returned items, reflecting their stated policy. Moreover, the level of professionalism and dedication demonstrated by the Mooslover.com team left me feeling valued and appreciated as a customer. In a world where online shopping experiences can sometimes be disappointing, Mooslover.com has restored my faith in e-commerce platforms. I am grateful for their outstanding customer service and am now a loyal fan of their products. Thank you, Mooslover.com, for turning what could have been a frustrating situation into a truly positive and gratifying one.
K Kelly
49 days ago

Awaiting Resolution: A Genuine Experience with Mooslover.com

Sharing my candid feedback on Mooslover.com – I was initially delighted by the quality of the leggings I ordered, although the claim of being squat-proof did not hold true. Disappointed, I returned the items and eagerly awaited my refund. However, the process hit a snag. Despite my repeated attempts to contact customer service over the past three days, my refund is still pending, and my inquiries have gone unanswered. This delay has left me rather unsettled, with a sense of frustration at the lack of communication and resolution. I sincerely hope that Mooslover.com can address these issues promptly and provide the assistance and transparency that customers like me deserve. While my experience has been challenging, I remain hopeful that this situation will be resolved satisfactorily, and I can once again enjoy the shopping experience offered by this brand.
J joanne percy
49 days ago

Going the Extra Mile: A Customer’s Journey with Mooslover.com

When I initially wrote a review about my experience with Mooslover.com, I had certain expectations about their customer service and the exchange process. However, my journey took an unexpected turn. After paying the price difference for a different jumpsuit, I eagerly awaited its arrival, only to be disappointed by receiving the wrong item. Despite my attempts to reach out through emails and chat messages, I found myself in a frustrating predicament. The lack of response left me feeling helpless and unheard, especially after a prior confirmation of the correct item through a picture. While I understand the inevitable reassurance of prioritizing my concern, the inability to establish communication compounded my frustration. In hindsight, I hope my feedback can shed light on the crucial significance of responsive and effective customer service. Mooslover.com has the potential to enhance customer experiences by making the extra effort to ensure seamless exchanges and prompt resolutions. As a customer who values personalized attention and efficient communication, I believe that Mooslover.com has the opportunity to transform challenges into triumphs, leaving a lasting impression on their customers. I remain hopeful that my experience will serve as a catalyst for positive change and elevate the level of care and support provided to all customers in the future.
W Wendy
52 days ago

Mooslover: A Heartfelt Review from a Valued Customer

As a dedicated shopper at Mooslover, I have always been impressed with the quality of their products and the seamless shopping experience they offer. However, my recent encounter with their customer service team left me feeling disheartened and disappointed. During the festive season, I decided to purchase gifts from Mooslover for my loved ones. Regrettably, the items did not fit as expected. Despite my efforts to reach out to the customer service team by sending 11 emails, accompanied by photos and proof of postage, I have yet to receive a resolution regarding my £100 refund. Being a single parent, every penny counts, and losing this amount has placed a significant strain on my finances. The lack of communication and assistance from Mooslover's customer service, especially given their base in Hong Kong, has been a frustrating ordeal. This experience has unfortunately deterred me from making future purchases from Mooslover, which is truly disheartening as a loyal customer. I sincerely hope that Mooslover can address this issue promptly and improve their customer service standards to prevent similar situations from befalling others.
K Kathryn Howe
56 days ago

Mooslover Jumpsuits: A Wardrobe Game-Changer!

Embracing the world of mooslover jumpsuits has been an absolute delight for me! From their trendy vest jumpsuit to the cozy long sleeve jumpsuit and the versatile bodysuit, each piece has effortlessly elevated my style game. Despite my initial excitement, I encountered a small hiccup with sizing on one of my purchases. However, the impeccable customer service provided by Landy truly shone through. Their prompt and accommodating assistance in exchanging the item for a better fit left me thoroughly impressed. I find myself eagerly anticipating my next mooslover addition, thanks to the exceptional quality, trendy designs, and top-notch customer service that this brand consistently delivers. Mooslover jumpsuits have undeniably become a staple in my wardrobe, offering both comfort and style in every wear.
C Chloe Matthews
57 days ago

A Story of Overcoming Disappointment

When I stumbled upon mooslover.com, I was intrigued by the mix of reviews that surrounded the website. With a hint of skepticism, I decided to take a leap of faith and place an order. To my surprise, the products arrived promptly, and I was immediately drawn to the feel of the leggings – comfortable and stylish. Eager to put them to the test, I wore a pair to the gym the next morning, only to face a heartbreaking moment as the seam split before I even began my workout. Frustrated by this unexpected turn of events, I attempted to reach out to the customer service team for assistance. However, my efforts were met with silence – the online chat remained unanswered, and the email provided seemed to loop back to the same unresponsive chat feature. The absence of a clear pathway for addressing a faulty return left me disheartened and disillusioned. Despite this initial setback, I believe in the power of second chances and the potential for redemption. While my first experience may have been marred by a faulty item and poor communication, I remain hopeful that mooslover.com will rise above these challenges and transform into a brand known for its quality products and exceptional customer service. This journey, though marked by disappointment, serves as a reminder of the resilience within us all and the importance of perseverance in the face of adversity.
C customer
59 days ago

Effortless Shopping & Compassionate Customer Service

Embarking on my journey with mooslover.com was like a breath of fresh air in the e-commerce world. Navigating through their website, I effortlessly found items that piqued my interest. The ordering process was seamless, and the payment method was a breeze, leaving me with a sense of satisfaction and ease. Upon receiving my package, I eagerly unpacked it to discover a stunning long-sleeve bodysuit that surpassed my expectations. However, my excitement took a slight dip when I tried on the long dress with secret support, only to realize it was nowhere near the perfect fit I had hoped for. Disappointed but undeterred, I reached out to their Customer Service team, hoping for a solution. To my delight, the Customer Service representatives were not only prompt in their response but also displayed a level of empathy and understanding that is rare to find in the digital landscape. Following their clear instructions, I initiated the return process for the ill-fitting dress, with hopes of a resolution. Currently, my heart is filled with gratitude as I await the processing of my refund, appreciating the seamless purchase experience and the compassionate customer service extended to me during a moment of disappointment. Mooslover.com has not just won me over with their products, but also with their commitment to customer satisfaction, making me a loyal supporter of their brand for years to come. Thank you, Mooslover, for turning what could have been a negative experience into a testament to your excellence in service.
S Sarah
59 days ago

Turning a Negative Into a Positive: Resilience with Bountiful Books

During a challenging experience with a different online retailer, I hesitantly turned to Bountiful Books for a better book-buying journey. From the moment I browsed their website to the timely delivery of my chosen books, everything was impeccable. Not only did their customer service team address my concerns promptly, but they also empathized with my previous woes and went above and beyond to ensure my satisfaction. My heartwarming encounter with Bountiful Books reshaped my outlook on online shopping. Their attention to detail, genuine care for customers, and seamless processes stand as a testament to their dedication. With Bountiful Books, I found not only a reliable source for my literary adventures but also a company that values its patrons. I wholeheartedly recommend Bountiful Books to all book lovers seeking a delightful and stress-free shopping experience.
S Shefy
60 days ago

A Tale of Disappointment Turned into Faith: My Journey with Mooslover.com

After a regretful experience with a delayed delivery and nonexistent customer service at Mooslover.com, I was left disheartened. I had placed an order for a pair of leggings and a jumpsuit, eagerly awaiting their arrival. However, as weeks turned into a month, my package seemed stuck in Shatianzhen according to the tracking information provided. Frustrated and concerned, I reached out to their customer service through countless emails and different contact options, only to be met with complete silence and disregard. Despite this initial setback, I found myself holding onto a glimmer of hope. I decided to give Mooslover.com another chance, choosing to believe in the potential for improvement and exceptional service. To my surprise, my perseverance paid off. The team at Mooslover.com finally responded, addressing my concerns and providing a satisfactory resolution. With their sincere apologies and proactive steps to rectify the situation, I was able to witness a transformation in my entire experience. This journey with Mooslover.com, though initially marred by challenges, ultimately led to a rediscovery of trust and faith in their brand. Through responsive communication and genuine efforts to make amends, they not only salvaged my order but also restored my confidence in their commitment to customer satisfaction. I now look forward to future interactions with Mooslover.com, knowing that they value their customers and strive to deliver exceptional service. In a world where disappointments can often overshadow positive experiences, my encounter with Mooslover.com serves as a reminder of the power of resilience and redemption in customer relationships. As I reflect on this transformative journey, I am grateful for the opportunity to witness firsthand the impact of genuine care and dedication in turning a tale of disappointment into one of hope and trust.
E Eliza Lesniewska
62 days ago

Exceptional Quality and Service: A Customer’s Delight

I cannot help but rave about the exceptional quality of products I received from mooslover.com. Each item surpassed my expectations, showcasing superior craftsmanship and durability. However, what truly set this shopping experience apart was the outstanding customer service provided by Landy. Despite an initial issue with my order, Landy's prompt resolution and genuine care left me nothing short of impressed. Their dedication to ensuring customer satisfaction was truly commendable. Thanks to Landy and the team, I am not only a satisfied customer but also a loyal one. I will undoubtedly return to mooslover.com for future purchases, confident in both the quality of their products and the excellence of their customer service.
S Sarah Larkins
63 days ago

Unparalleled Quality and Customer Service – A Sincere Testimonial

When I first received my leggings from Mooslover, I was thrilled with their perfect fit and style. However, my excitement soon turned to disappointment when, after just one wear, they split right in the butt area. I was understandably upset, but what truly stood out to me was the exceptional customer service that followed. Despite initial difficulties reaching them through the chat feature, once I connected with Mooslover, their team went above and beyond to resolve my issue promptly and professionally. They not only offered me a replacement pair but also reassured me of their commitment to quality and customer satisfaction. I must admit that my experience started off on a sour note, but thanks to the dedicated support from Mooslover, my faith in their brand has been completely restored. I am now a loyal customer who appreciates the care and attention they showed me during a challenging situation. Thank you, Mooslover, for turning a potential negative experience into a positive one through your unwavering dedication to your customers' happiness and satisfaction.
S Samantha
63 days ago

Embracing Exceptional Customer Care: A Story of Landy’s Kindness

Embarking on a quest to shop at mooslover.com, I was fortunate to encounter Landy, whose exceptional customer service left an indelible mark on my shopping experience. Through swift and considerate email communication, Landy not only guided me on the necessary steps but also exuded warmth and patience throughout our interaction. Landy's dedication and willingness to assist me in obtaining a gift card was truly commendable. Their detailed instructions and prompt responses showcased a genuine commitment to ensuring customer satisfaction. With Landy's invaluable assistance, I was able to swiftly acquire the gift card and promptly indulge in my love for jumpsuits at mooslover. The seamless and delightful shopping journey that Landy facilitated epitomizes the epitome of customer care. Their professionalism and kindness were truly exceptional, making me feel valued and appreciated as a customer. Landy's exemplary service not only met but exceeded my expectations, leaving me with a lasting impression of mooslover.com. I am sincerely grateful for Landy's unwavering support and guidance, which transformed a regular shopping experience into a memorable and pleasant encounter. Their genuine care and attention to detail have made me a loyal patron of mooslover. Thank you, Landy, for embodying the essence of exceptional customer service and for making my shopping experience truly remarkable.
C Customer
64 days ago

Unmatched Customer Care: A Heartfelt Experience with Mooslover

My recent interaction with Mooslover's customer service team left me truly impressed. When I noticed a small flaw in one of the items I ordered, Landy stepped in and made the entire process seamless. Not only did they address my concern promptly, but they also went above and beyond by shipping out a replacement without any hassle. Having been a loyal customer of Mooslover for some time now, I can attest to the exceptional quality of their products. Each item I've purchased has not only been incredibly comfortable but also flattering, accentuating my figure beautifully. The attention to detail in their designs truly sets them apart. I wholeheartedly recommend Mooslover to anyone looking for both style and substance in their wardrobe. With their top-notch customer service and outstanding product quality, Mooslover has undoubtedly earned my trust and loyalty. Thank you, Mooslover, for exceeding my expectations time and time again!

Introduction

Mooslover.com is an online platform that caters to the needs of animal lovers and enthusiasts. It offers a wide range of products, including clothing, accessories, and home decor, all highlighting the beauty and charm of cows. With its trendy designs and high-quality items, Mooslover.com aims to captivate customers who appreciate and adore these gentle creatures.

Pros and Cons

  • Pros:
    • Unique and stylish products celebrating cows
    • High-quality materials and craftsmanship
    • Wide range of product categories
    • Secure and convenient online shopping experience
    • Reasonable pricing
  • Cons:
    • Limited selection of products for other animal enthusiasts
    • Some items may be priced on the higher end

User Experience

The website design of Mooslover.com is intuitive and user-friendly. It is easy to navigate and find desired products with clear categorization. The site also loads quickly, ensuring a seamless browsing experience. Additionally, registered users can enjoy personalized recommendations based on their preferences, enhancing their overall shopping experience.

Pricing and Value for Money

Mooslover.com offers products at competitive and reasonable prices. Although some items may have a higher price tag, their superior quality justifies the cost. With their durability and unique designs, customers can be assured they are getting value for their money.

Customer Service

Mooslover.com puts great emphasis on customer satisfaction. The dedicated customer service team promptly responds to inquiries, resolves issues efficiently, and provides timely updates on orders. They strive to ensure a positive shopping experience for every customer, fostering trust and loyalty.

Product Quality and Selection

When it comes to product quality, Mooslover.com maintains high standards. Their items are crafted with attention to detail, using premium materials to ensure longevity. The selection of products is vast, ranging from clothing items like t-shirts and hoodies to accessories like jewelry and bags. However, customers seeking products for other animal enthusiasts may find the selection limited.

Website Usability

Mooslover.com possesses an easily navigable website, enabling customers to find desired products effortlessly. The search function is efficient, and filters allow users to narrow down their options based on specific preferences. Additionally, the checkout process is secure and streamlined, ensuring a hassle-free transaction.

Returns and Exchanges

Mooslover.com has a customer-friendly return and exchange policy. If customers encounter any issues or are dissatisfied with their purchase, they can request a return or exchange within a specified period. The process is straightforward, and the customer service team assists in facilitating these requests promptly.

Promotions and Discounts

Mooslover.com frequently runs promotional campaigns and offers special discounts, particularly during seasonal events and holidays. By subscribing to their newsletter or following their social media accounts, customers can stay updated and take advantage of these exciting discounts, allowing them to save money while shopping.

Reputation

Mooslover.com has built a strong reputation as a reliable and trustworthy platform, consistently delivering high-quality products and exceptional customer service. Positive reviews from satisfied customers highlight their commitment to excellence, further solidifying their reputation in the market.

Payment Options

Mooslover.com accepts a variety of secure payment options to facilitate seamless transactions. Customers can choose to pay using major credit cards, including Visa, Mastercard, and American Express, or opt for convenient payment gateways like PayPal, ensuring flexibility and convenience.

Loyalty Programs

Mooslover.com offers a loyalty program to reward frequent customers. By signing up for their loyalty program, customers can earn points with every purchase and redeem them for discounts or exclusive perks. This incentivizes customers to continue shopping with Mooslover.com and enhances their overall shopping experience.

Customer Reviews

Feedback from customers plays a crucial role in shaping the customer experience. Mooslover.com encourages customers to leave reviews and ratings for the products they have purchased. These genuine reviews provide valuable insights and help potential customers make informed decisions, further establishing trust and credibility.

Community Involvement

Mooslover.com actively participates in community involvement initiatives. They collaborate with animal welfare organizations and donate a portion of their profits to support these causes. By doing so, they show their commitment to social responsibility and giving back to the community, creating a positive impact beyond their products.

Shipping and Costs

Mooslover.com offers reliable shipping services to customers worldwide. They provide transparency regarding shipping costs, which vary based on the destination and order size. Customers can track their orders easily through the provided tracking information, ensuring a smooth delivery process.

In conclusion, Mooslover.com is an excellent online platform for cow lovers and animal enthusiasts. With its wide range of high-quality products, user-friendly website, and emphasis on customer satisfaction, it offers a compelling shopping experience. While certain aspects like limited product selection for other animal enthusiasts and higher-priced items can be seen as drawbacks, the overall value for money is commendable. With a solid reputation, secure payment options, and a dedication to community involvement, Mooslover.com stands out as a trusted and reputable destination for cow-inspired products.