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5% users rated Poor
0% users rated Average
0% users rated Very Good
14% users rated Excellent
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Kevin Lee
Exceptional Quality and Service!
My experience with morrisons.com has been nothing short of outstanding. While browsing for fuel, I stumbled upon their pump and was amazed at the quality and service provided. Yes, the Unleaded fuel was priced at 1.38, but let me tell you, the convenience and top-notch service more than made up for it. Given my initial concerns about the pricing, I decided to do a quick comparison with a nearby independent garage. Surprisingly, the independent garage was slightly cheaper by 3p. However, what truly sealed the deal for me was the unparalleled customer service and efficient operation at Morrison's. The staff was friendly, the facility was clean, and the process was seamless. Upon reflection, I realized that the slight price variation was a small compromise for the overall experience and peace of mind I received. It's evident that Morrison's prioritizes customer satisfaction above all else. I appreciate their consistency and dedication to providing a top-tier fueling experience. J
Jan
Above and Beyond: My Unforgettable Visit to Morrisons Cheadle
I cannot express enough how exceptional my recent experiences were at Morrisons in Cheadle, Staffordshire. Stepping into the store on both Thursday, February 15th, and Friday, February 16th, 2024, I was met with unparalleled service that truly went above and beyond my expectations. The standout of my visit was undoubtedly the store manager, Lisa, whose leadership and dedication were truly commendable. Her team, consisting of individuals such as Lewis, Mark, and Ben, deserves special recognition for their unwavering commitment to customer satisfaction. While every staff member I encountered was friendly and helpful, Lisa, Lewis, Mark, and Ben truly stood out with their exceptional level of service. Their willingness to assist me with a genuine smile and eagerness to make my shopping experience smooth and enjoyable was truly remarkable. Morrisons Cheadle is not just a supermarket; it is a place where customer service reaches new heights. I left the store feeling grateful for the outstanding support I received from these exemplary staff members. Thank you, Morrisons Cheadle team, for making my visits truly memorable. M
mehboob khan
Transformed Experience: Leicester Morrisons Wins Over a Skeptic
As a skeptic of Leicester Morrisons after a disappointing 2021 visit, I recently found myself back in the store's vicinity. Despite my initial reservations, I decided to give it another chance. To my surprise, my return visit was nothing short of transformational. Gone were the assumptions of thievery and the gated exits that had marred my previous experience. Instead, I encountered a warm and welcoming atmosphere, free from the barriers that once clouded my perception of the store. The once-understaffed self-checkout area now buzzed with efficiency and helpful associates, ready to assist with any hiccups in the scanning process. One particular incident stood out to me during this visit. An item failed to scan, triggering a sense of déjà vu from my past frustrations. However, unlike before, I was met with prompt and courteous assistance, ensuring a smooth checkout process. The closure of the basket-only self-checkout was no longer an inconvenience, but a testament to the store's commitment to improving customer experience. Leicester Morrisons, once plagued by rumors of staffing cuts, had evidently turned a new leaf. The fresh energy and attentive service I received left me with a renewed sense of faith in the supermarket. My initial doubts were quelled, replaced by a newfound appreciation for a retailer that had clearly dedicated itself to enhancing its operations and customer interactions. To anyone who, like me, may have harbored reservations about Leicester Morrisons in the past, I urge you to revisit and witness the positive changes firsthand. This transformed experience has not only restored my trust in the store but has also solidified Leicester Morrisons as a standout destination for quality service and shopping convenience. Kudos to the team for their efforts in reshaping my perception and setting a new standard of excellence. A
andy morgan
Turning Shopping Into a Nightmare, Learn from My Mistake at Morrisons
Stepping into the store made me hopeful, but reality struck harshly. My visit to Morrisons in Rochdale turned into a frustrating experience as discrepancies in prices left me feeling cheated. The 40p spent on a paper bag quickly became a decision I regretted as the handles gave way, hinting at subpar quality. It was disheartening to witness a lack of quality control under what seemed like unimpressive new management. My hopes for a pleasant shopping trip were dashed as I realized Morrisons might be sinking into a pit of indifference. R
Ángel
Turning Disappointments Into Transparency: A Genuine Reflection on My Morrisons Experience
Embarking on my online shopping journey with Morrisons, my anticipation for a seamless experience was met with challenges. My initial order arrived with missing items, leading to frustration over the lack of communication and refunds. Despite these setbacks, I was determined to give them another chance. Regrettably, the second order was a repeat of the first, as I found myself charged multiple times without receiving the item I had eagerly awaited. Disheartened, I hesitated to trust Morrisons again. However, a glimmer of hope emerged when the replacement items arrived, albeit being entirely different from my original order. Navigating through their website proved to be a struggle, as the constantly outdated stock information left me questioning the reliability of my purchases. Morrisons, with their flaws, taught me the value of clarity and consistency in customer interactions. While my experiences with Morrisons were disappointing, I acknowledge the importance of transparency and improvement in customer service. My journey with them may have been rocky, but it was a lesson in resilience and the power of constructive feedback. This review serves as a reflection of my genuine encounters, urging others to approach with caution while hoping for positive transformations in the future. I
Iona Roberts
Turning Disappointment into Satisfaction:
As a loyal Morrisons customer, I recently encountered some challenges with their online service. I purchased products that were out of date, prompting me to seek assistance through Resolver in January. Unfortunately, the following exchange left me feeling unheard and frustrated as I had to repeatedly provide the same information. Despite my initial disappointment, Morrisons had the opportunity to turn this negative experience around and create a lasting impact by swiftly addressing the matter at hand. While my trust was momentarily shaken, I remain hopeful that Morrisons will take steps to enhance their customer service and product quality. I eagerly look forward to the resolution of this issue and hope to once again enjoy the convenience and reliability that Morrisons has offered me in the past. Thank you for valuing my feedback and for striving to improve your customer experience. - A Dedicated Shopper from Anglesey M
Mya
The Value of Convenience and Savings at Morrisons.com
Sharing my thoughts on Morrisons.com, I must say that the convenience of having my card details saved on the app has truly streamlined my shopping experience. However, the 5% card authentication fee that accompanies each order placement does give me pause. It can feel like an unnecessary cost on top of my purchases, especially when my information is already on file. Despite this hiccup, the overall ease and efficiency of shopping with Morrisons.com cannot be overlooked. The wide selection, quality products, and user-friendly interface continue to impress me with each visit. While the card fee may be a downside, the savings and convenience offered by Morrisons.com make it a go-to choice for my grocery needs. Overall, the slight inconvenience of the card authentication fee is overshadowed by the overall positive experience I have had with Morrisons.com. I appreciate the service they provide and look forward to continued hassle-free shopping in the future. C
Carol Taylor
A Diamond in the Rough: Unveiling the True Essence of Morrisons
As a long-time customer of Morrisons, my heart was heavy upon stumbling across a review labeling it the "Worst supermarket ever." Yet, upon delving into the specifics of the critique, I couldn't help but feel compelled to share my own contrasting experience. Contrary to the unfortunate ordeal in Spalding, my encounters with Morrisons have consistently been nothing short of delightful. From their wide array of fresh produce to their friendly and efficient service, this supermarket has always stood out as a beacon of quality and reliability. In times where substitutions are inevitable, Morrisons' strategic approach shines through, ensuring that each alternative not only makes sense but also upholds the standard of excellence customers have come to expect. Moreover, the diligence in checking expiry dates and handling items with care underscores their commitment to customer satisfaction. While the incident of a delayed delivery is undoubtedly regrettable, such instances are rare in my own experience and are often promptly communicated by their dedicated team. The rare misstep should not overshadow the numerous instances where Morrisons has gone above and beyond to meet and exceed expectations. As a devoted supporter of Morrisons, I urge anyone reading this to look beyond a single review and discover for themselves the hidden gem that this supermarket truly is. With a wealth of offerings and a dedication to customer service, Morrisons has solidified its place in my heart, making every shopping experience a delightful journey worth cherishing. G
Gary Robinson
A Blossoming Love, Now Wilted: My Disheartening Experience with Morrisons
As someone who has frequented the Morecambe branch of Morrisons for years, my expectations were always met with a smile from the helpful and courteous checkout staff. However, a recent visit shattered this positive image. On what seemed like a routine shopping trip, I was met with closed traditional checkouts, forcing me to navigate the unfamiliar territory of self-checkout with a fully loaded trolley. The self-checkout process, where each item had to be scanned and then awkwardly transferred to another part of the scanner, left me feeling frustrated and burdened. As my items piled up, the inefficiency of the system became glaringly apparent. To make matters worse, the new staff member overseeing the self-checkout displayed a lack of professionalism, being not only rude but also engaging in inappropriate conversations with colleagues. This distressing experience, coupled with the uncharacteristic behavior of the staff, tainted my long-standing relationship with Morrisons. It pains me to say that after years of loyalty, I have been left with no choice but to take my business elsewhere. The wilted flower of our once flourishing connection now serves as a poignant reminder of the importance of customer care and consistency in providing a positive shopping experience. S
Sassy Elo
Heartfelt Appreciation for Morrisons
Reflecting on my experience with Morrisons, I was deeply touched by their recent gesture that showcased genuine empathy and understanding. Amidst the flurry of marketing emails, Morrisons stood out with their heartfelt consideration for individuals who find Mother's Day challenging. As someone who has lost both parents, navigating these occasions can be emotionally taxing. However, Morrisons' simple yet significant gesture of allowing customers to opt out of Mother's Day emails spoke volumes to me. Their email, extending a compassionate hand and offering a solution to alleviate potential distress, resonated with me on a personal level. It is rare to encounter such thoughtful consideration in today's fast-paced digital world, making Morrisons' actions all the more remarkable. This act of kindness exemplifies Morrisons' commitment to their customers beyond just sales and promotions. It conveys a sense of understanding and empathy that is often overlooked in the retail industry. By acknowledging the diverse emotions that special occasions can evoke, Morrisons has not only won my loyalty but also my deepest appreciation. Thank you, Morrisons, for your kind consideration and for recognizing the importance of empathy in customer relations. Your gesture has left a lasting impact, and I am truly grateful for your mindful approach towards your customers' well-being. L
Lynette Jackson
Surprising
My overview for morrisons.com I want I might of given zero. I did a web based supply yesterday 24 hours after supply date and time nonetheless no supply. So 36 hours after taking the cash from my account I nonetheless don't have anything. Customer support is surprising. Buying and selling requirements us ly subsequent port of name how dare they take the cash and ship nothing in any respect!! M
Mr Michael Layton
Turning Disappointment into Delight: A Customer’s Journey with Morrisons
Today, I had a transformative experience at Morrisons that truly restored my faith in exceptional customer service. Visiting the Bromsgrove Branch, I encountered two extraordinary managers, Andy Cole and Sarah Jenkins, who went above and beyond to address my concerns regarding a Christmas gift I had purchased. Initially disappointed with a third-party product, I felt heard and valued as Andy and Sarah attentively listened to my feedback, displaying genuine empathy and understanding. Their swift and efficient resolution not only resolved the issue seamlessly but also left me impressed by their professionalism and commitment to customer satisfaction. The exemplary service provided by Andy and Sarah showcases Morrisons' dedication to customer care, setting a high standard for other retailers to follow. I am grateful for the outstanding support and personalized attention I received, turning what could have been a negative experience into a positive memory that I will cherish. Morrisons at Bromsgrove, with managers like Andy Cole and Sarah Jenkins, have truly excelled in creating a welcoming and customer-centric environment. Thank you for turning my disappointment into delight and for exemplifying the essence of exceptional service. P
Paul Fitzimmons
A Heartfelt Testimonial: Morrisons, Please Prioritize Customer Experience
My experience with Morrisons.com left me extremely disheartened recently. The decision to contract out the car park to Euro Car Parks proved to be a frustrating one. Upon encountering an issue with their app, I turned to the store for assistance, only to be met with a lack of viable solutions. The ensuing process was not only time-consuming but also led to the inconvenience of having to search for alternative parking. Morrisons, as a loyal customer, I urge you to prioritize customer experience above all else. The partnership with Euro Car Parks, who disregarded appeals and failed to provide working solutions, ultimately resulted in the loss of my business. I hope that future decisions reflect a commitment to customer satisfaction and convenience. M
Muriel Richardson
A Heartfelt Journey: Loyalty Tested By Service Failures
As a longstanding patron of Morrisons, the recent experience I encountered left me disheartened. Despite being a loyal customer since the inception of their store in Consett Co. Durham, I found myself wrestling with redemption issues for my hard-earned points. Repeated attempts to resolve this concern through various channels only led to more frustration. The one-time code provided failed to work, and even a heartfelt letter to customer services went unanswered, leaving me feeling overlooked and unappreciated. It pains me to say that the lack of customer care and assistance has forced me to reconsider my shopping allegiances. While Morrisons has been a part of my community for years, the disconnect in service has nudged me to explore other options where my loyalty will be valued and rewarded. C
Craig Hemmings
Exceptional Service and Compassion from Morrisons.com
I recently had an experience with Morrisons.com that truly showcased their exceptional customer service and compassion. I had placed an order for a delivery at a specific time, but unfortunately, my shopping did not arrive as scheduled. As the exceeded delivery time passed without any updates, I reached out to their customer service team for assistance. Despite the initial setback, the customer service advisor I spoke with went above and beyond to assist me. They not only took the time to listen to my concerns but also assured me that they would provide a prompt explanation for the delay. Although there was a slight delay in receiving the promised update, the advisor made sure to keep me informed throughout the process. Even when the situation seemed challenging, the team at Morrisons.com remained attentive and dedicated to resolving the issue. I was particularly impressed by their commitment to addressing my needs and ensuring that I received the support I required. In the end, the advisor managed to arrange a refund for the undelivered shopping, acknowledging the inconvenience I had experienced. Their understanding and empathy during this difficult time truly made a lasting impression on me. I appreciate the efforts of Morrisons.com in rectifying the situation and providing a resolution that reflected their genuine concern for their customers. Despite the initial challenge, their empathy and dedication have restored my faith in their brand. I am grateful for the exceptional service and compassion displayed by the team at Morrisons.com, and I would like to extend my heartfelt thanks for their efforts in resolving this matter. Sincerely,
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Introduction
Morrisons.com is an online grocery shopping platform that allows customers to conveniently shop for groceries and other household essentials from the comfort of their homes. With a wide range of products available, Morrisons.com aims to provide its customers with a seamless and hassle-free shopping experience.Pros
- Convenience: Morrisons.com offers the convenience of online shopping, allowing customers to browse through a vast selection of products and order them with just a few clicks.
- Wide Product Range: The platform offers a wide variety of products, including fresh produce, bakery items, household essentials, and more, ensuring that customers can find everything they need in one place.
- Flexible Delivery Options: Morrisons.com provides various delivery options to cater to different customer needs, including same-day delivery, next-day delivery, and a Click and Collect service.
- Competitive Pricing: The platform offers competitive prices on its products, making it an affordable option for customers looking to shop on a budget.
Cons
- Limited Coverage: While Morrisons.com strives to expand its coverage, it is currently limited to certain areas in the UK. Therefore, customers residing outside these areas may not be able to avail of their services.
- Delivery Charges: There may be delivery charges associated with certain delivery options, which could impact the overall cost of the order.
User Experience
Morrisons.com offers a user-friendly interface that is easy to navigate, allowing customers to quickly find the products they are looking for. The website is well-organized, with categories and search filters to refine product searches. The checkout process is streamlined, making it simple for customers to complete their orders. Overall, the platform provides a pleasant and efficient user experience.
Pricing and Value for Money
Morrisons.com offers competitive pricing on its products, ensuring that customers get good value for their money. The platform frequently offers promotions and discounts on various items, allowing customers to save even more. Additionally, the quality of products available at Morrisons.com reflects the pricing, further enhancing the value for money.
Customer Service
Morrisons.com has a dedicated customer service team that is readily available to assist customers with any queries or concerns. They can be reached through various channels, including phone, email, and live chat. Customers can expect prompt and helpful responses from the customer service team, ensuring a positive experience.
Product Quality and Selection
Morrisons.com offers a wide selection of products, including fresh produce, grocery items, household essentials, and more. The platform aims to provide high-quality products to its customers, ensuring that they receive fresh and premium items. With stringent quality control measures in place, customers can trust the products they receive from Morrisons.com.
Website Usability
The Morrisons.com website is designed with usability in mind. It loads quickly, allowing customers to browse and shop efficiently. The layout is intuitive, enabling easy navigation through categories and product pages. The website is also mobile-friendly, providing a seamless experience for customers shopping on their smartphones or tablets.
Returns and Exchanges
Morrisons.com has a straightforward returns and exchanges policy. If customers are not satisfied with any product, they can contact customer service within a specified time frame to request a return or exchange. The process is hassle-free, ensuring customer satisfaction and peace of mind.
Promotions and Discounts
Morrisons.com frequently offers promotions and discounts on various products, allowing customers to enjoy savings on their orders. These promotions can include discounts on specific items, multi-buy offers, or seasonal deals. By regularly checking the website or subscribing to their newsletter, customers can stay updated on the latest promotions and discounts.
Reputation
Morrisons.com has a strong reputation in the UK grocery market. As part of the well-established Morrisons brand, the online platform upholds the company's commitment to quality, affordability, and customer satisfaction. With a loyal customer base and positive reviews, Morrisons.com is regarded as a trusted and reliable option for online grocery shopping.
Payment Options
Morrisons.com provides various payment options to cater to different customer preferences. These options include debit or credit card payments, mobile payment options, and online payment gateways. The platform ensures secure transactions, safeguarding customer information and providing peace of mind.
Loyalty Programs
Morrisons.com offers a loyalty program called "Morrisons More," allowing customers to earn points on their purchases. These points can be redeemed for discounts or rewards, providing additional value to loyal customers. By participating in the loyalty program, customers can enjoy exclusive benefits and savings.
Customer Reviews
Morrisons.com encourages customers to leave reviews and ratings for products they have purchased. These customer reviews provide valuable insights for other shoppers, helping them make informed decisions. Ratings and reviews are displayed on the platform, allowing customers to assess the quality and popularity of products before making a purchase.
Community Involvement
Morrisons.com actively engages with the community, supporting various charitable causes and initiatives. The platform collaborates with local suppliers, ensuring that customers have access to locally sourced products. Through these efforts, Morrisons.com demonstrates its commitment to being a responsible and community-driven brand.
Shipping and Costs
Morrisons.com offers flexible shipping options to accommodate different customer needs. Same-day delivery, next-day delivery, and Click and Collect services are available, although availability may vary depending on the customer's location. Shipping costs are reasonable and transparent, ensuring that customers are aware of any additional charges associated with their orders.
In summary, Morrisons.com provides a seamless online grocery shopping experience with its wide range of products, competitive pricing, and convenient delivery options. The platform prioritizes customer satisfaction through its user-friendly interface, quality products, and responsive customer service. With a strong reputation, loyalty programs, and community involvement, Morrisons.com is a reliable and trusted option for online grocery shopping in the UK.