Users Voice for Motoin

41% users rated Terrible
5% users rated Poor
2% users rated Average
3% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Motoin
Motoin Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Motoin Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 31 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.3 1.2 1.4 3.7 4.8 1
Oct 2022 3.7 1.3 1 2.5 4.8 1
Nov 2022 2.4 1.4 5 3 4.9 1
Dec 2022 5 5 2.2 5 5 5
Mar 2023 3 1.4 5 1.8 4.8 1
Line Chart for Rating of peer stores

motoin.de

booking.com

agoda.com

rakuten.com

framesdirect.com

gearbest.com

Detailed Motoin Review by

Introduction:

Motoin.de is a one-stop-shop for motorcyclists looking for high-quality gear and accessories. With over 20 years of experience in the motorcycle industry, they offer a wide range of products from some of the biggest brand names, including Alpinestars, Dainese, and Shoei. Whether you're a seasoned biker or a beginner, Motoin.de has everything you need to hit the open road in style.

Pros and Cons:

Pros:
  • Wide range of high-quality products
  • Competitive pricing
  • Excellent customer service
  • Easy to use website
  • Free shipping on orders over €50
Cons:
  • Some items may not be in stock at the time of purchase
  • Some customers report slow shipping times

User Experience:

Motoin.de has a user-friendly website that makes it easy to find what you're looking for. The search function works well, and the site is well-organized with clear categories for products. The checkout process is smooth and easy to navigate, and the website is available in multiple languages to cater to international customers.

Pricing and Value for Money:

Motoin.de offers competitive pricing on their products, and they often have sales and promotions to help customers save even more. They also offer a price match guarantee, so if you find a lower price on the same product elsewhere, they will match it. With their combination of pricing and quality, Motoin.de provides excellent value for money.

Alternatives:

If you're looking for alternatives to Motoin.de, some other popular options include Louis, FC-Moto, and Bikester. All of these websites offer similar products and pricing, but Motoin.de stands out with their excellent customer service and easy-to-use website.

Customer Service:

Motoin.de has excellent customer service, with a friendly and knowledgeable team available to answer any questions or concerns you may have. They provide multiple ways to contact them, including phone, email, and live chat, and they go above and beyond to ensure customer satisfaction.

Product Quality and Selection:

Motoin.de offers a wide range of high-quality products from some of the biggest brand names in the motorcycle industry. They have everything from helmets and jackets to tires and accessories, so customers can find everything they need in one place. The products are well-made and durable, and customers can trust that they are getting top-notch quality.

Website Usability:

Motoin.de has a well-designed website that is easy to navigate. The search function works well, and their products are well-organized into clear categories. The checkout process is smooth, and they accept multiple payment options, including PayPal and credit cards. Overall, the website is user-friendly and easy to use.

Returns and Exchanges:

Motoin.de has a straightforward returns and exchanges policy. They offer a 30-day return policy, and customers can contact them to receive a returns label. They do ask that products be returned in their original packaging and in unused condition.

Promotions and Discounts:

Motoin.de regularly offers promotions and discounts on their products. Customers can sign up for their newsletter to receive notifications of upcoming sales, and they also offer a loyalty program that provides exclusive discounts and perks.

Reputation:

Motoin.de has an excellent reputation among customers and in the motorcycle industry. They are known for their high-quality products, competitive pricing, and excellent customer service. Their website is also highly trusted, with secure payment options and a reputation for fast and reliable shipping.

Payment Options:

Motoin.de accepts multiple payment options, including PayPal, Visa, Mastercard, and American Express. They also offer secure online payment options to ensure that customer information is kept safe.

Loyalty Programs:

Motoin.de has a loyalty program that provides exclusive discounts and perks to customers. Customers can earn points for their purchases, referrals, and social media activity, and they can redeem these points for discounts and coupons.

Customer Reviews:

Customers rave about Motoin.de's excellent customer service, quality products, and easy-to-use website. They also appreciate the competitive pricing and promotions, making them a top choice for motorcycle enthusiasts.

Community Involvement:

Motoin.de is actively involved in the motorcycle community, sponsoring events and supporting riders. They also offer a blog with tips and advice for riders, showcasing their dedication to the industry and their customers.

Shipping and Costs:

Motoin.de provides fast and reliable shipping, with free shipping on orders over €50. They also offer express shipping options for an additional cost. Shipping costs are calculated during the checkout process based on the weight of the package and the shipping destination.

Motoin Recent User Reviews

User Rating

5 stars

16

👤

Reviewer Name: Dan Tian

Review Submission Date: 2022-12-19

Review Title: I know this service will only publish 5…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I know this service will only publish 5 stars and will not publish one star, in fact they don’t deserve any stars at all. The shop is worst online service I have ever encountered. First they sent my shipment to a totally different country, when I told them and sent them screenshots they ignored, denied and lying said it is on transit country. Then the other country sent my shipment back to them. Once they received my shipment they sent me to write a review on how did I find the product. What a game?

👤

Reviewer Name: Graham

Review Submission Date: 2022-12-16

Review Title: Warning: A nightmare experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: A nightmare experience. Ordered from overseas with DHL delivery. Is totally misleading. Order confirmation says "Delivery Method = DHL". DHL confirms with a tracking number. Then only in the tracking it later emerges that DHL do not deliver it at all. They just put it on a plane where any tracking stops. Since then is lost. Is now nearly three weeks later, multiple complaints. Hundreds of Euros spent and I have nothing at all in return and have spent hours trying to locate the package.

👤

Reviewer Name: Gregory Gardiner

Review Submission Date: 2022-12-16

Review Title: Excellent service fast delivery to…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Excellent service fast delivery to Northern Ireland. half price for the richa atlantic suit super suit thank you

👤

Reviewer Name: Yang Chi Sen

Review Submission Date: 2022-12-13

Review Title: I placed an order on 11/22
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I placed an order on 11/22, and the product is still being shipped. Is the shipping journey too long? I have still received the product so far

👤

Reviewer Name: Robert Doeleman

Review Submission Date: 2022-11-19

Review Title: Bad quality, but great service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Modeka 8742, over gloves, bad quality, not waterproof at all. Taping is very bad quality. May-be good enough for windy weather, but not at all for rainy weather. Motoin replied promptly and after showing a few pictures of the gloves, I received a full refund, including delivery cost. Great and quick service.

👤

Reviewer Name: Oleg

Review Submission Date: 2022-10-12

Review Title: Excellent shop
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am quite tall and at the same time quite thin, it is quite difficult to choose the right clothes. Here I can choose exactly my size using a special filter. If you add to this the high speed of delivery, reasonable prices and the excellent work of the staff, you get a very good store.

👤

Reviewer Name: Stéphane

Review Submission Date: 2022-09-20

Review Title: Very good service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very good service, shipping and packaging.100% recommended

👤

Reviewer Name: ke

Review Submission Date: 2022-09-13

Review Title: Never received ordered mechandise
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Never received ordered mechandise. Poor cutomer dervice--no reponse

👤

Reviewer Name: Nikos Zournatzis

Review Submission Date: 2022-09-06

Review Title: Igor Dukoski
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: One of the best online shops for bikers. Huge choice of different brands with really good size guide. Strongly recommended

👤

Reviewer Name: Jakob

Review Submission Date: 2022-08-29

Review Title: Very good
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very good! ?