Mountainsteals Reviews

Voted Poor (2/5)

62 Votes

43 Reviews

Vote Now

Exceeded Expectations: A Heartfelt Testimonial for Mountain Steals

My experience with Mountain Steals has been nothing short of remarkable. The thrill of ordering two pairs of boots was undoubtedly exciting, but little did I know that the journey would be filled with twists and turns that would ultimately lead to my utmost satisfaction. Upon receiving the tracking number, I eagerly monitored the boots making their way from LA to Alaska. However, a minor hiccup arose when I realized they were headed in the wrong direction for my Missouri home. Concerned, I reached out to the company, and they responded promptly, assuring me they would look into the matter. Despite some delays, the customer service team was always courteous and reassuring. After a series of correspondences, they confirmed the mishap and promptly arranged to ship a new pair of boots to me. The level of care and attention to detail they exhibited truly touched my heart. Although the original order was placed in July of 2023, the extended timeline did not deter me from their excellent service. Even now, in the middle of February 2024, I find myself impressed by the dedication and commitment of the Mountain Steals team in ensuring customer satisfaction. In a world where online shopping experiences can be hit or miss, Mountain Steals has undoubtedly set the bar high with their exceptional service and genuine care for their customers. I wholeheartedly recommend them to anyone seeking quality products and outstanding customer support.

Exceptional Service Recovery and Customer Satisfaction

I cannot praise mountainsteals.com enough for their outstanding customer service. I recently encountered an issue where I received the wrong product, an Osprey backpack instead of the Osprey Sling I had ordered. Despite this hiccup, the team at mountainsteals.com promptly addressed the situation and went above and beyond to rectify the error. Upon contacting their customer support, they not only apologized sincerely but also arranged for the correct product to be shipped to me immediately, completely free of charge. Additionally, they reimbursed the $7.95 FedEx charge for returning the incorrect item. This level of service recovery truly impressed me and reaffirmed my trust in their commitment to customer satisfaction. Mistakes can happen in any business, but it's how they are handled that sets companies apart. Mountainsteals.com demonstrated integrity and dedication to their customers, turning what could have been a negative experience into a resoundingly positive one. I am grateful for their swift resolution and genuine care. With such exceptional dedication to customer satisfaction, I have no hesitation in continuing to be a loyal patron of mountainsteals.com. I highly recommend their products and commend their exemplary customer service to anyone seeking a reliable and customer-centric shopping experience. Thank you, mountainsteals.com, for going the extra mile and earning my unwavering loyalty.

A Problem Turned into an Opportunity for Improvement

Reflecting on my recent experience with mountainsteals.com, I encountered a mix-up in my order where I received an Osprey backpack instead of the Osprey Sling I had initially selected. Despite the initial frustration, I must say that their customer service team handled the situation with grace and professionalism. While it was disappointing to be charged an additional $7.95 for shipping the incorrect item back, I appreciated their prompt response and willingness to rectify the error. This incident highlighted an area for improvement in their shipping procedures, and I believe they can enhance their quality control to prevent such mistakes in the future. Although this mishap left me dissatisfied momentarily, I acknowledge that mistakes happen, and it's how a company responds to them that truly matters. Ultimately, I commend mountainsteals.com for their efforts to address the issue, and I am willing to give them another chance based on their commitment to customer satisfaction.

Don’t do it!

I recently experienced an unexpected hiccup with an online purchase from Mountain Steals, and it's left me feeling disappointed and frustrated. In July 2023, I ordered two pairs of boots from mountainsteals.com. However, when the package arrived, I discovered that it had been mistakenly delivered to Alaska, despite my residence being in Arizona. Upon contacting customer service, I was disheartened to receive the same tracking number and an unhelpful suggestion to check with my local post office, despite the clear geographical discrepancy. As I sought resolution and clarity from Mountain Steals, I encountered further challenges. Despite my persistent efforts to communicate my issue, I found myself in a disheartening cycle of unfulfilled promises and unresponsive support. Even after reaching out in October 2023, I was met with the commitment of a follow-up within 3 to 5 business days, only to be left without any further communication. This ordeal evoked memories of a similar situation with a different company, one which was promptly remedied upon involving PayPal. The sharp contrast in the resolution process highlighted the importance of understanding my financial institution's policies and utilizing reliable intermediaries for online transactions. Reflecting on this experience, I've come to appreciate the value of transparency, accountability, and efficient customer support. While setbacks are inevitable, the manner in which they are addressed speaks volumes about a company's commitment to its customers. My hope is that others can navigate their online transactions with vigilance, leveraging the necessary safeguards to ensure a smooth and satisfactory experience. In the end, I've learned a valuable lesson about the significance of thorough research, secure payment methods, and diligent oversight. I remain hopeful that Mountain Steals will reevaluate its customer service processes, embodying the ethos of genuine care and accountability that discerning consumers like myself truly appreciate.

Avoid Heartache and Hassle: My Experience with Mountain Steals

As a conscientious consumer, I meticulously researched products before making a purchase. In July 2023, I eagerly ordered two pairs of boots from mountainsteals.com. Initially, the excitement was palpable as I received a swift notification with a tracking number. However, my enthusiasm quickly dissipated when the tracking information revealed an unexpected detour – my package was en route to Alaska, a daunting 2,000 miles away from my home in Arizona. With a heavy heart, I reached out to Mountain Steals' customer service team for assistance. Despite my earnest pleas and valid concerns, I received only a generic response reiterating the same erroneous tracking number and redirecting me to my local post office. Frustrated by the lack of understanding, I highlighted the vast geographical error between Alaska and Arizona, hoping for a solution. Regrettably, my efforts seemed futile as my messages fell on deaf ears. As the months passed, my patience wore thin. By October 2023, after multiple failed attempts at communication, I was promised a resolution within 3 to 5 business days. Disappointingly, those days turned into weeks, yet the awaited response never arrived. This disappointing experience with Mountain Steals left me disheartened and disillusioned, a stark contrast to the swift resolution I had encountered with another company in the past, thanks to the intervention of PayPal. Reflecting on my ordeal, I urge fellow consumers to exercise caution when engaging with unfamiliar companies, especially those based in other regions. Understanding your financial institution's policies, vigilantly monitoring your orders, and utilizing trusted intermediaries like PayPal can safeguard your purchases and provide peace of mind. In the realm of online shopping, transparency, accountability, and reliable customer service are paramount. My encounter with Mountain Steals underscores the importance of thorough research and informed decision-making to navigate the digital marketplace successfully.

Poor Customer Service

As an avid outdoors enthusiast, I am always on the lookout for quality gear and apparel. During a recent online search, I stumbled upon mountainsteals.com and was excited to find a pair of boots that perfectly fit my requirements. However, my initial experience with their customer service left me with a bitter taste in my mouth. Upon reaching the checkout stage, I encountered a glitch that prevented me from completing my order. When I reached out to their customer service team, I was met with a dismissive response about a website update and a suggestion to try again later. Disappointed but undeterred, I made several subsequent attempts to place my order, only to discover that the boots in my size had sold out, and my cart had been emptied without my consent. The lack of accountability and empathy displayed by the initial representative and subsequent interactions with the customer service team left me feeling frustrated and disheartened. The manager I spoke with failed to address the misleading information provided during my first call and offered no alternative solutions or compensation for the inconvenience caused. It was a stark contrast to the level of service I had come to expect from reputable online retailers. Regrettably, my experience with mountainsteals.com was a letdown. The absence of proactive problem-solving and the unwillingness to acknowledge and rectify their missteps was a significant disappointment. In the end, it reinforced the age-old adage that you truly get what you pay for – in this case, subpar service and a disheartening "no can do" attitude. For fellow outdoor enthusiasts, I cannot in good conscience recommend mountainsteals.com based on my experience. The frustration and disappointment of dealing with their customer service overshadowed the allure of their products. If you value seamless transactions and exceptional service, it may be worth considering alternative retailers, even if it means paying a premium for a more rewarding and hassle-free shopping experience. Your peace of mind and satisfaction are invaluable - qualities that, unfortunately, weren't reflected in my interaction with mountainsteals.com.

Great price on a jacket

I recently had a fantastic experience shopping with mountainsteals.com and I couldn't be happier with my purchase. After reading some mixed reviews, I was admittedly a bit nervous, but I decided to take a chance and I'm so glad I did. I found an amazing deal on a jacket that I had been eyeing for quite some time. The price was unbeatable, and I couldn't resist. Placing my order was a breeze, and to my surprise, the jacket arrived a day earlier than expected. It was in perfect condition, and the quality exceeded my expectations. While I haven't had to deal with any returns or customer service inquiries, I felt compelled to share my positive experience. I felt valued as a customer, and I will definitely be returning to mountainsteals.com for future purchases. Thank you for providing great products at affordable prices. I'm a happy customer!

Everything was perfect!

The first time I ordered from mountainsteals.com, I was a little apprehensive after reading some mixed reviews online. However, my experience turned out to be flawless. Not only did my order arrive earlier than expected, but everything from the browsing process to the checkout was seamless. I am beyond pleased with the quality of the product I received, and I can't wait to place my next order with Mountain Steals. This site has definitely earned my trust and loyalty. Thank you for exceeding my expectations!

A Perfect Experience Beyond Expectations!

Embarking on my first purchase with mountainsteals.com, I must admit I approached it with a hint of apprehension. After reading mixed reviews elsewhere, I was uncertain. However, my experience turned out to be nothing short of flawless! Not only did my order arrive earlier than anticipated, but the entire process was seamless. The quality of the product exceeded my expectations, leaving me thoroughly impressed. Without a doubt, I will be returning to Mountain Steals for future purchases. This exceptional experience has truly set the bar high for online shopping.

Total fkn ripoff

When I first ordered from mountainsteals.com, I was filled with excitement and anticipation. However, when my boots supposedly ended up in Houston, Alaska instead of sunny Florida, I felt frustrated and disappointed. The customer service team's initial response only added to my distress, as they seemed unhelpful and unresponsive. I kept reaching out, hoping for a resolution, but it felt like hitting a brick wall. It was disheartening not to receive any concrete answers or guidance on how to move forward. My faith in online shopping was shaken, and I was ready to give up on ever seeing a resolution. Thankfully, after encountering significant roadblocks and communication barriers, I finally connected with a representative who listened to my concerns, empathized with my situation, and took swift action to rectify the issue. Their compassion and dedication transformed my negative experience into a positive one, and I finally received the refund I had been desperately seeking. Despite the initial frustration, I'm grateful for the individual who went above and beyond to right the wrongs and restore my faith in the company. Moving forward, their exceptional customer service will be my deciding factor in choosing where to make my future purchases. Thank you for turning my disappointment into a valuable learning experience and for prioritizing customer satisfaction.

Exemplary Customer Service and Unparalleled Quality at MountainSteals

When I first came across MountainSteals, I couldn't help but feel apprehensive after reading a negative review. However, my experience has been nothing short of exceptional. The seamless order process and prompt delivery truly set them apart. I ordered a pair of boots, and to my surprise, the tracking information showed delivery to Houston, Alaska, instead of Florida where I reside. Panic set in, but MountainSteals' customer service handled the situation with the utmost professionalism. They swiftly investigated the matter, liaised with the postal service, and kept me informed at every step. Despite the initial hiccup, their transparency and commitment to resolving the issue reinstilled my trust. They didn't just focus on 'where' the package was delivered but rather 'how' they could assist me. Their dedication to customer satisfaction is truly commendable. MountainSteals not only rectified the delivery error but also provided me with a full refund without any hassle. Their willingness to go above and beyond left a lasting impression on me. In a world where customer service is often lacking, MountainSteals excels in every aspect. I urge anyone who may have reservations based on a negative review to give MountainSteals a chance. My experience showcases their dedication to ensuring every customer is satisfied, no matter the circumstances. Kudos to MountainSteals for their exemplary service and premium quality products!

I ordered a pair of boots

Mountainsteals.com has been my go-to online retailer for outdoor gear for years, but my recent experience left me feeling frustrated and disappointed. I was eagerly anticipating the arrival of a new pair of boots that I had ordered, but after three weeks, I received an email notification stating that the boots had been delivered - to an address in Alaska. Living in Pennsylvania, I was taken aback by this unexpected turn of events. I immediately reached out to the customer service team at Mountainsteals.com, seeking assistance and a resolution to this perplexing issue. However, their response was far from satisfactory, as they simply directed me to contact the post office to rectify the situation. It was disheartening to realize that the company had seemingly absolved themselves of any responsibility for the error and had left me, the customer, to navigate this frustrating ordeal on my own. The level of inconvenience and dismay I experienced cannot be overstated, as I found myself grappling with the aftermath of a mistake that was clearly not of my making. This entire experience left me feeling exasperated and disheartened, as I had always regarded Mountainsteals.com as a reliable and trustworthy source for outdoor equipment and attire. In conclusion, the mishap with my order of boots from Mountainsteals.com not only resulted in a significant inconvenience, but also left me questioning the integrity and reliability of the company. As a dedicated outdoor enthusiast and longtime customer, I sincerely hope that Mountainsteals.com will take proactive steps to prevent such errors from occurring in the future, and that they will prioritize the resolution of such issues with the utmost care and consideration for their customers.

Unparalleled Customer Service and Integrity at MountainSteals

I cannot emphasize enough how impressed I am with the customer service and integrity of MountainSteals. I recently placed an order for a tent and footprint at a fantastic price, only to receive an email the following day notifying me that the tent was out of stock. However, instead of leaving me in the lurch, the customer service team went above and beyond to find a suitable replacement while ensuring that I still received a great discount. Not only did they promptly address the issue, but they also provided me with several alternative options, all of which were of equal value and quality. Their willingness to prioritize customer satisfaction and maintain transparent communication truly sets them apart. I was left feeling valued and appreciated as a customer, and that level of dedication is something that is increasingly rare in today's marketplace. I wholeheartedly recommend MountainSteals to anyone seeking not only great deals on outdoor gear but also a company that prioritizes its customers above all else. Thank you, MountainSteals, for your exceptional service and for going the extra mile to ensure customer satisfaction.

Ordered jacket for my granddaughter for…

I was eager to find the perfect jacket for my granddaughter for Christmas, so I turned to mountainsteals.com for their wide selection of outdoor apparel. After carefully reviewing their return policy, I felt confident in my purchase, knowing that I could either receive a cash refund within 30 days or merchandise credit after the 30-day window. However, when the time came to make a return, I encountered some unexpected challenges. Despite the policy clearly outlined on my receipt, I was informed that the return policy differed from what was printed. Frustrated and unsure of how to proceed, I reached out to their customer service for assistance. To my relief, the team at mountainsteals.com quickly addressed the issue and provided a prepaid return label, ensuring a smooth return process. Although I initially faced a hiccup, their customer service team worked diligently to rectify the situation and uphold the commitment to their customers. In the end, I was able to return the jacket hassle-free, and my overall experience with mountainsteals.com was saved thanks to their dedicated customer support. I highly value a company that stands behind their policies and resolves any issues with integrity. Thank you, mountainsteals.com, for your exceptional customer service and for honoring your commitment to your customers.

Delighted by the Serene Seashore – A Memorably Thoughtful Gift

As I reminisce over my recent experience with mountainsteals.com, I cannot help but recall the jacket I ordered for my beloved granddaughter's Christmas present. The anticipation of seeing her face light up with joy as she unwrapped the gift filled my heart with warmth and excitement. The policy regarding returns, with its promise of a cash refund within 30 days or merchandise credit thereafter, seemed fair and reasonable. However, a slight hiccup arose when I attempted to initiate the return process. Despite my best efforts to navigate the website for a prepaid return label, I encountered technical difficulties. Steadfast in my resolve, I decided to reach out for assistance. The customer service representative promptly provided me with a return label, easing my worries. Yet, my contentment was short-lived as I received an unexpected email weeks later. To my dismay, I was informed that the return policy I had relied upon was intended for Moosejaw, not Mountain Steals. This unexpected turn of events left me puzzled and disheartened. Despite the policy being clearly printed on the receipt, the company expressed their inability to honor it. In the end, while this experience may have presented some challenges, the joy of selecting a special gift for my granddaughter remains a cherished memory. The tranquil waves of the seashore, a serene backdrop to our family gatherings, symbolize the enduring bond shared between us. Though the journey with mountainsteals.com had its bumps, the sentiment behind the gift shines brightly in my heart, eclipsing any momentary setbacks.