Mountainsteals User Reviews
121
Total User Ratings3/5
Final VerdictUsers Voice for Mountainsteals
0% users rated Poor
0% users rated Average
2% users rated Very Good
44% users rated Excellent
Rate Mountainsteals Coupons Store
| Sep 2022 | 2.7 | 2.3 | 5 | 2.4 | 3.8 | 4.5 |
|---|---|---|---|---|---|---|
| Oct 2022 | 5 | 3.6 | 1 | 2.6 | 3.7 | 4 |
| Nov 2022 | 5 | 5 | 5 | 4 | 5 | 4.2 |
| Dec 2022 | 5 | 1.8 | 2 | 5 | 5 | 5 |
| Mar 2023 | 3 | 5 | 5 | 2.6 | 2.7 | 4.1 |
| Line Chart for Rating of peer stores |
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Detailed Mountainsteals Review by Aisha Bachlani
Introduction
MountainSteals.com is an online retail store that offers a wide selection of outdoor gear at discounted prices. The website is operated by Steep & Cheap, which is known for providing high-quality outdoor gear to adventurers and outdoor enthusiasts. MountainSteals.com is designed to help customers save money on top-brand gear for outdoor activities such as hiking, camping, and climbing. This review will examine various aspects of the website to help shoppers make informed decisions about their purchases.Pros and Cons
Pros:- Discounted price on outdoor gear
- Frequent sales and promotions
- Easy to navigate website
- High-quality products from top brands
- Variety of products available
- Responsive and helpful customer service
- Limited product availability at times
- Limited payment options
- No loyalty program
- Occasional issues with product quality and sizing
User Experience
MountainSteals.com is designed to be user-friendly with clear navigation and an easy-to-use interface. The search bar allows users to quickly find what they are looking for, and the filtering feature allows them to refine their search results based on their preferences. Additionally, the product pages provide detailed information about the products, including size charts, customer reviews, and product videos, which help users make informed decisions.Pricing and Value for Money
MountainSteals.com provides discounted prices on outdoor gear from top brands, making it an excellent choice for those seeking high-quality gear at affordable prices. Customers can save up to 50% off of the retail price of products, making it an attractive option for budget-conscious shoppers. While the prices may not always be the lowest, the value for money is excellent due to the quality of the products available.Alternatives
There are several alternatives to MountainSteals.com, including Backcountry.com, Moosejaw, and REI. While these stores may offer similar products, MountainSteals.com stands out with its frequent promotions and discounts on top brands.Customer Service
MountainSteals.com provides excellent customer service, with a responsive and knowledgeable customer service team available to answer any questions or concerns. The website also has a detailed FAQ section that provides helpful information on topics such as shipping, returns, and more.Product Quality and Selection
MountainSteals.com offers high-quality products from top brands such as The North Face, Patagonia, and Black Diamond. The selection of outdoor gear includes everything from jackets and pants to backpacks and sleeping bags, providing customers with a wide variety of options to choose from.Website Usability
The website is user-friendly, with clear navigation and an easy-to-use interface. The search bar allows users to quickly find what they are looking for, and the filtering features allow them to refine their search results based on their preferences. The website also loads quickly and is optimized for mobile devices, making it easy to shop on the go.Returns and Exchanges
MountainSteals.com offers a hassle-free return policy, allowing customers to return or exchange their products within 45 days of purchase. The website provides detailed information on how to initiate a return, as well as information on the refund process.Promotions and Discounts
MountainSteals.com offers frequent promotions and discounts on top-brand outdoor gear. These promotions can be found on the website's home page, as well as through email newsletters.Reputation
MountainSteals.com has a solid reputation in the outdoor gear industry, with many satisfied customers praising the website for its high-quality products and excellent customer service. The website has also received positive reviews from reputable sources such as GearJunkie and Outside Online.Payment Options
MountainSteals.com accepts major credit cards, including Visa, Mastercard, American Express, and Discover. However, the website does not currently accept PayPal or other alternative payment methods.Loyalty Programs
MountainSteals.com does not currently offer a loyalty program, which may be a downside for frequent shoppers.Customer Reviews
Customer reviews are available on each product page, allowing shoppers to read about the experiences of other customers who have purchased the product. These reviews are helpful in providing insight into the quality and performance of the product, and they can help shoppers make informed purchasing decisions.Community Involvement
MountainSteals.com has a strong commitment to sustainability and environmentally responsible practices. The website partners with several organizations that promote environmental conservation, including Leave No Trace, and 1% for the Planet.Shipping and Costs
MountainSteals.com offers free shipping on orders over $99, and the website provides detailed information on shipping options, rates, and estimated delivery times. Additionally, the website offers international shipping to select countries.Mountainsteals Recent User Reviews
Duration
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Reviewer Name: Pete
Review Submission Date: 2022-12-23
Review Title: Order did not arrive after 16 days
Review Submission Date: 2022-12-23
Review Title: Order did not arrive after 16 days
Review Description: Don't waste your time here. Shipping will take forever if it arrives at all. Meanwhile, the customer service reps will keep telling you it will be shipped next day. My order got shipped to their "main" warehouse but it finally never got routed to me. After 16 days, they offered to give me a refund.
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Reviewer Name: John
Review Submission Date: 2022-12-13
Review Title: Don't waste your time ordering from them
Review Submission Date: 2022-12-13
Review Title: Don't waste your time ordering from them
Review Description: I purchased a jacket twice from them and did not get what I ordered. The first time they sent me the wrong color jacket. The second time I received an email two days after I made the purchase that the jacket was no longer available. Not professional. I would pay more at another site to ensure you get more reliable service.
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Reviewer Name: Candy Chan
Review Submission Date: 2022-11-19
Review Title: Mountain Warehouse clothing team have…
Review Submission Date: 2022-11-19
Review Title: Mountain Warehouse clothing team have…
Review Description: Mountain Warehouse clothing team have been helpful and efficient, deliveries were fast and return process was easy. Their customer services responded to queries very fast and helpful. Our whole family are happy with the mid layer fleeces and tops, thanking to Matin Lewis’s website recommendations about Mountain Warehouses. Excellent value for money purchases. We don’t quite need to turn the heating on yet, wearing the fleece all day long, nice colour , soft, comfortable, lightweight and quick dry.
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Reviewer Name: mike Mike S.
Review Submission Date: 2022-11-11
Review Title: I had a great experience with this…Totally great experience !
Review Submission Date: 2022-11-11
Review Title: I had a great experience with this…Totally great experience !
Review Description: 5 stars for Mountain Steals !! My first order arrived today and I don't need to return anything. Everything fit. The customer service is excellent, the clearance items really are a STEAL and the shipping was only $4.95....so REASONABLE. I'll definately return and do some gift shopping for Christmas !
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Reviewer Name: Medien Forscher
Review Submission Date: 2022-10-04
Review Title: Top Service!
Review Submission Date: 2022-10-04
Review Title: Top Service!
Review Description: Reading a lot of negative reviews here I was concerned. But my experience was the best. Fast and good communication with helpline, fast shipment, they even lowered the noted price for duties with international shipping. Thx!
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Reviewer Name: Seri
Review Submission Date: 2022-09-11
Review Title: Glad I tried and got my jackets!
Review Submission Date: 2022-09-11
Review Title: Glad I tried and got my jackets!
Review Description: I read the reviews here before ordering and was prepared to have some problem with my first ever order from this website. My order was confirmed, and received shipping confirmation next day and actually received my jackets in 3 days time which was faster than I thought. Ordered from Texas, so far no issue with the items and got them at very good price. I have not tried returning anything though. I plan to order from the website again.
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Reviewer Name: D Y
Review Submission Date: 2021-10-21
Review Title: BUYERS BEWARE
Review Submission Date: 2021-10-21
Review Title: BUYERS BEWARE
Review Description: one of the shadiest online store you can find. don't deal with them. i bought mucks boots on their website and took them over a week to contact me that they didn't have it in stock. i checked their website and they changed the pricing and clearly see how many are in stock. don't deal with them ever
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Reviewer Name: Vance Bartley
Review Submission Date: 2021-10-20
Review Title: Don’t order from MountainSteals
Review Submission Date: 2021-10-20
Review Title: Don’t order from MountainSteals
Review Description: Placed an order for 2 pair of kids boots for a planned trip. Website said they were in stock. Utilized PayPal and paid immediately. A week later received an email stating they were no longer available. Very poor inventory and fulfillment management. If you’re going to present yourself as a professional quality estore, have your infrastructure working correctly so you don’t put folks in a bind. I suggest ordering from reputable retailers moving forward. It’s not a steal if you get the shaft…
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Reviewer Name: Jon Lavelle
Review Submission Date: 2021-09-14
Review Title: I made an order and was charged via…
Review Submission Date: 2021-09-14
Review Title: I made an order and was charged via…
Review Description: I made an order and was charged via PayPal immediately for 105.03. The order never shipped - was canceled by Mountainsteals - I was never informed - and the money was not refunded to my account. Have been on hold for a long time with customer service. Update .... Once I reach someone at customer service they did refund my money the following day. I think it's poor service though to just cancel an order, not issue a refund, and not inform the customer.
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Reviewer Name: LF Kaelber
Review Submission Date: 2021-07-08
Review Title: I ordered a prodcut that was advertised…
Review Submission Date: 2021-07-08
Review Title: I ordered a prodcut that was advertised…
Review Description: I ordered a prodcut that was advertised as new but was actually used. The tag was not longer attached, and the prastic wrap had holes. Someone had bought it, used it, returned it, and then Mountainsteals resold it as new.
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