Users Voice for Mountainwarehouse

6% users rated Terrible
3% users rated Poor
1% users rated Average
5% users rated Very Good
84% users rated Excellent
Pie Chart Review Representation for Mountainwarehouse
Mountainwarehouse Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Dec 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.7 5 2.2 4.1 1.2 2.3
Oct 2022 4.7 1 1.4 3.9 1.3 3.6
Nov 2022 4.6 5 1.1 4.1 1.4 5
Dec 2022 5 2 5 5 5 1.8
Mar 2023 3.8 5 1.3 3 1.4 5
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Detailed Mountainwarehouse Review by

Introduction

Mountain Warehouse is a leading UK outdoor clothing and equipment retailer that offers a wide range of products for various outdoor activities such as hiking, camping, skiing, and cycling. Their products are designed to provide quality and affordability, making them accessible to everyone who enjoys outdoor adventures.

Pros and Cons

Pros:
  • Wide range of products for various outdoor activities
  • Affordable pricing
  • Free standard delivery on orders over £50 in the UK
  • 30-day hassle-free returns
  • Secure payment options
Cons:
  • Limited physical stores outside the UK
  • Some products may be out of stock
  • Not all products have detailed sizing information

User Experience

Mountainwarehouse.com is designed to make finding and purchasing outdoor clothing and equipment easy and convenient for users. The website is organized by categories and offers filter options to narrow down searches. Product pages contain detailed descriptions, specifications, and customer reviews to help users make informed decisions.

Pricing and Value for Money

Mountain Warehouse offers affordable pricing for quality outdoor clothing and equipment. Their focus on affordability does not compromise on quality, making their products a great value for money. They also have regular promotions and discounts available on their website and in-store.

Alternatives

Mountain Warehouse competitors in the UK include Go Outdoors, Cotswold Outdoor, and Trespass. These retailers also offer a wide range of outdoor clothing and equipment but may have different pricing and promotional strategies.

Customer Service

Mountain Warehouse offers customer service through their website, email, and phone. They aim to respond to inquiries within 48 hours and provide support for returns and exchanges. Customer reviews indicate that their customer service is prompt and helpful.

Product Quality and Selection

Mountain Warehouse emphasizes quality and affordability in their products. They offer a wide range of clothing and equipment for various outdoor activities, and their products are designed to withstand harsh weather conditions. Customer reviews indicate that the quality of their products is generally good.

Website Usability

Mountainwarehouse.com is easy to navigate and use. The website is optimized for mobile devices and offers a smooth shopping experience. Filter options and search functions help users find specific products quickly and efficiently.

Returns and Exchanges

Mountain Warehouse offers a hassle-free 30-day returns policy for their products. Returns and exchanges can be done through their website or in-store. Customers need to provide proof of purchase, and the products must be in a resellable condition.

Promotions and Discounts

Mountain Warehouse offers regular promotions and discounts on their website and in-store. Customers can sign up for their newsletter to receive updates on promotions and sales.

Reputation

Mountain Warehouse has a good reputation for providing quality and affordable outdoor clothing and equipment. They have a high rating on Trustpilot, indicating that customers are generally satisfied with their products and customer service.

Payment Options

Mountain Warehouse offers secure payment options, including debit/credit cards, PayPal, and Klarna. Customers can select their preferred payment method at the checkout.

Loyalty Programs

Mountain Warehouse has a reward program called the Summit Club, where customers earn points for purchases and other activities. Points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on Mountain Warehouse products and customer service are generally positive. Many customers praise the quality and affordability of their products and the helpfulness of their customer service.

Community Involvement

Mountain Warehouse is involved in various community initiatives, including fundraising for charity and supporting conservation projects. They also have a sustainability policy aimed at reducing their environmental impact.

Shipping and Costs

Mountain Warehouse offers standard and express delivery options for their products. Standard delivery is free for orders over £50 in the UK and can take up to 5 working days. Express delivery options are available at an additional cost. International shipping is also available at different rates.

Mountainwarehouse Recent User Reviews

User Rating

5 stars

83

4 stars

11

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Reviewer Name: Maria Pardo

Review Submission Date: 2022-12-25

Review Title: How bad are these
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Review Description: How bad are these? I placed an order with them at their shop on the 7 of December and was told it would be delivered in 2 to 3 days, well today Christmas Day is yet to be delivered, what’s more the customer service appears to be on holiday and are not replying to my emails so no jacket or money! Bad bad service AVOID!!!!!

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Reviewer Name: David Anderson

Review Submission Date: 2022-12-24

Review Title: Quick resolution
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Review Description: Cal very quickly figured out what the issue was and refunded the expedited shipping fees. I appreciated that I didn't have to explain my problem more than once and it was remedied to the best of everyone's ability.

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Reviewer Name: SM W

Review Submission Date: 2022-12-24

Review Title: Excellent efficient & timely response…
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Review Description: Excellent efficient & timely response to resolve my MIA delivery parcel by Arantxa S. Because it is Dec 23 & holiday timeframe I had not expected it to be resolved until the new year. However Arantxa resolved my issue today. Definitely exceeded my expectations for customer service. Albeit still preferred to have received the ski jackets!

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Reviewer Name: Deborah

Review Submission Date: 2022-12-23

Review Title: Great shopping experience
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Review Description: The assistance given when I asked for different sizes to those available in store was brilliant. Solved my shopping by the assistant ordering on line for delivery to my home. What more could I ask for!Great to have the store and even better that they can do the ordering for me. Wonderful!

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Reviewer Name: Katherine Bradshaw

Review Submission Date: 2022-12-23

Review Title: Telephone contact due to order delay …
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Review Description: Telephone contact made as parcel delivery had not arrived and no update from courier service. Mountain Warehouse customer service were so helpful and thoughtful. Provided support and assurance that the matter would be resolved. Thank you.

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Reviewer Name: Glenn

Review Submission Date: 2022-12-23

Review Title: Great staff.
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Review Description: Polite attendants who gave us good advice and assistance. Good range of products at excellent prices.Conveniently located store.Excellent communication by means of weekly emails.

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Reviewer Name: G Jennings

Review Submission Date: 2022-12-23

Review Title: Megan Huddlestone and Ziyad Patel have…
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Review Description: Megan Huddlestone and Ziyad Patel have been brilliant both helpful in sorting the problem out and getting me a refund.I placed an order with Mountain Warehouse on the 10 December within 48 hours the parcel was shipped out.I was told by Evri on the Monday evening they had my parcel by 10.43 the next morning they said my parcel was delayed but would be out for delivery next working day I have heard nothing since.So Mountain Warehouse have been brilliant and I will shop with you again after Christmas.Kind Regards Glynice Jennings

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Reviewer Name: Nate

Review Submission Date: 2022-12-23

Review Title: I was lucky enough to be served by the…
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Review Description: I was lucky enough to be served by the manager of the lampton quay store in Wellington. He was extremely good at his job. Friendly, chaty and the sake of the vest coat was a brilliant purchase. Excellent customer service all round

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Reviewer Name: VConsumer

Review Submission Date: 2022-12-23

Review Title: Efficient customer service
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Review Description: The delivery company lost my order twice and Mountain warehouse were very good when I contacted them, replacement and refund offered immediately, refund happened very quickly. I dealt with 2 different customer service people, the second was Abbie Randall, very efficient, thank you.

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Reviewer Name: Amanda

Review Submission Date: 2022-12-23

Review Title: Bringing humanity to customer service
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Review Description: Lauren took time to read my response and brought a human touch to the experience. She acknowledged the feelings and preferences while doing her job. She responded quickly and was genuine in her responses.