Mrbigandtall Reviews

Voted Average (4/5)

1 Votes

2 Reviews

Vote Now

Exceptional Customer Service Experience at Mr. Big & Tall Menswear

As a longtime customer of Mr. Big & Tall Menswear, I cannot help but share my exceptional experience with the store manager, Robert Reed, at the Coquitlam branch. My initial interactions with Robert left a lasting impression, and it's only fitting to express my gratitude through this review. My journey with Robert began with the exchange of items my sister had purchased for me at another Mr. Big & Tall store in Calgary. From the moment I began explaining my situation, Robert displayed unparalleled professionalism and attentiveness. What struck me the most was his ability to actively listen and understand my concerns without interrupting, a rare quality in customer service. Upon hearing me out, he promptly offered a solution, showcasing an impressive blend of competence and genuine care. Robert's knack for understanding customers' needs became even more evident as he assisted me in selecting ties. His thoughtful insights and gracious demeanor not only helped me make informed decisions but also highlighted his dedication to providing personalized service. Furthermore, Robert's attention to detail and extensive knowledge of the store's inventory became apparent when my wife mentioned a specific shirt she thought would suit me. Without hesitation, Robert located the exact shirt in the right size and color, effortlessly surpassing my previous attempts to find it. His calm assurance and impeccable memory of the store's stock left me thoroughly impressed. The pinnacle of my experience was when I decided to purchase a suit. Robert's exceptional measuring skills and amiable nature made the entire process a delight. It was evident that he not only enjoyed his job but also took immense pride in ensuring that every customer, including myself, left the store completely satisfied. Despite living a considerable distance away in Chilliwack, I am eagerly anticipating my next visit to the Coquitlam store under Robert's management. His dedication to exemplary customer service and profound knowledge of the products truly set a standard for exceptional retail experiences. In conclusion, I would like to extend my sincerest gratitude to Robert for his unwavering commitment to customer satisfaction. His outstanding professionalism and genuine care have undoubtedly elevated Mr. Big & Tall's brand reputation. I hope this review reaches the upper management as a testament to Robert's world-class service and contributes to the recognition and appreciation he truly deserves. Thank you, Robert, for setting a new benchmark in customer service excellence at Mr. Big & Tall Menswear.

A Remarkable Experience with Robert at Mr. Big & Tall Menswear

When I think about exceptional customer service, one individual stands out in my mind – Robert, the Store Manager at Mr. Big & Tall Menswear in Coquitlam, BC. My previous encounters at a different location left me less than impressed, but Robert's professionalism and customer-centric approach completely changed my perception. During my visit, I needed to exchange items purchased by my sister from a different store. Upon explaining my situation to Robert, he attentively listened without interruption. His willingness to understand my needs and provide tailored solutions was truly remarkable. What struck me the most was Robert's knowledge of the store’s inventory. When I sought his opinion on ties, he not only offered valuable insights but also guided me towards making the right choices. His attention to detail and genuine interest in assisting customers shone through his every action. Even when my wife mentioned a specific shirt, Robert immediately located it, showcasing his exceptional memory and understanding of the store’s offerings. His ability to read customers’ preferences and anticipate their needs made the shopping experience effortless and enjoyable. Moreover, Robert's expertise extended to assisting me with sizing and selecting a suit. His measured approach and friendly demeanor made the process smooth and enjoyable. It was evident that Robert not only loved his job but also cared deeply about providing top-notch service to every customer. I left Mr. Big & Tall Menswear feeling grateful for encountering a true professional like Robert. Despite living miles away, I eagerly anticipate my next visit to his store. I sincerely hope that the management recognizes and rewards Robert for his outstanding contributions to the store's success. In conclusion, Robert's exceptional service, combined with Mr. Big & Tall's high-quality clothing selection, creates an unbeatable combination. My experience with Robert was nothing short of exceptional, and I wholeheartedly recommend him to anyone seeking a phenomenal shopping experience. Thank you, Mr. Big & Tall, for setting the standard of excellence in customer service!