Rate Muckbootcompany
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Rate Muckbootcompany
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24% users rated Poor
0% users rated Average
0% users rated Very Good
8% users rated Excellent
M
Michelle Herlihy Laubsch
HORRIBLE CUSTOMER SERVICE
My review for muckbootcompany.com I received my order which was a pair of Women's Muckster 2 Mid . This is the 5th pair I have ordered for myself and family members. When I took them out of the box and went to roll cuff down they have a big sticker with a barcode on it. I am so disappointed in this I mean what is the point of having a roll cuff with pretty flowers if you can't roll it down because there is a big ugly unremovable sticker. Clearly this is a defect, an irregular product being sold as normal. This is wrong this is the kind of thing you find in the Ross store at a discount price because it is not correct but you are selling it as normal which is deceiving to say the least. I tried to write a review and cannot site won’t allow me too, but upon looking at reviews for the same boots (which I did not do when I bought because I already own a pair and they do not have this sticker) found many distraught customers that are very upset about the same reason. I have already written once and did not get a response . I would like to return these and get my money back but I also would like to know that you will not deceive anymore customers one customers review stated that your response to her was you will continue to sell these and not fix the problem until the defective stock is gone what kind of company policy is this ? So disheartening in a company that I loved purchased and valued their products. UPDATE NO RESPONSE TO PHONE CALLS OR EMAILS CHAT! THIS COMPANY IS HORRIBLE BUYER BEWARE😡 B
Br
Transformed My Outdoor Adventures with Unmatched Quality and Wonderful Customer Care
As an avid hiker, I was on the lookout for sturdy and reliable boots, and muckbootcompany.com came highly recommended. My experience exceeded all expectations. The boots are not only durable but also offer unparalleled comfort, making every hike a breeze. What truly sets this company apart is their exceptional customer service. When I experienced a sizing issue, their team went above and beyond to ensure I received the right fit, promptly addressing my concerns with genuine care and understanding. Their dedication to customer satisfaction is truly commendable. In a world where quality and service often come at a premium, muckbootcompany.com stands out for their unwavering commitment to customer happiness. The investment in their boots is truly worth every penny, considering the unmatched quality and the peace of mind that comes with knowing you are supported by a team that truly values its customers. Thank you, muckbootcompany.com, for transforming my outdoor adventures and for setting the bar high when it comes to product excellence and customer care. I wholeheartedly recommend them to all outdoor enthusiasts looking for top-notch gear and exceptional service. J
Jenny
Awful service
My review for muckbootcompany.com Awful service. Over a month for a refund and they didn't refund the VAT element. Do not buy from this company. P
Pierce O'Carroll
Rising Above Adversity: A Tale of Resilience with Muck Boot Company
My experience with muckbootcompany.com took an unexpected turn, but I'm here to share my story of perseverance and the silver lining I discovered. Initially, I encountered a delay in receiving my ordered boots, causing concern and prompting me to cancel the order. This decision led to unanswered emails and a sense of frustration. However, I remained resilient and sought a resolution through my bank to retrieve the payment. Despite these challenges, I firmly believe in sharing honest feedback, yet I also recognize the potential for growth and improvement. I hold onto hope that Muck Boot Company will rise above this decline, learn from their missteps, and emerge stronger than before. P
Pierce O'Carroll
From Frustration to Resilience: Turning a Negative Experience into a Learning Opportunity
Embarking on an online shopping journey, I eagerly placed an order for boots on muckbootcompany.com, only to find myself in a state of dismay when the boots never made their way to my doorstep. Feeling duped and disheartened, I took a leap of faith and reached out to the company, hoping for an explanation or at the very least, a solution. Days turned into weeks, and my inbox remained devoid of any response from the company. Frustration bubbling inside me, I made the difficult decision to cancel my order and seek the intervention of my bank to retrieve the payment, viewing the whole experience as a clear sign of a company on a downward spiral. However, amidst the sea of disappointment and unanswered emails, I found a glimmer of hope – a chance for personal growth and resilience. Reflecting on this ordeal, I realized the importance of thorough research before making online purchases, as well as the necessity of vigilance in protecting oneself from potential scams. While my interaction with muckbootcompany.com may have ended on a sour note, the lessons learned and the strength gained from navigating this challenging situation have immeasurable value. I emerge from this experience not only wiser but also more cautious in my future online transactions, equipped with the knowledge that adversity can serve as a catalyst for personal development and empowerment. S
Simon Shaw
Disappointing Quality and Unhelpful Customer Service Experience
My personal encounter with muckbootcompany.com left me utterly disappointed. I was thrilled to purchase a pair of boots at half the price during a clearance sale, only to realize that the quality did not match the price I paid. After just 18 days, I noticed a significant discomfort in one boot, with a loose piece inside causing painful rubbing on my heel. Despite reaching out to their customer service, I faced a prolonged wait and was met with a response that completely disregarded my valid concerns. The reply I received from their customer service team, after multiple attempts, was disheartening. It stated that the issue was deemed as "fair wear and tear" by their Quality Control team and therefore not covered by the warranty. What baffled me the most was that they made this conclusion without even considering inspecting the boots. It's disheartening to have spent £130 on boots that turned out to be unwearable within a short span of time. I sincerely hope that the company reconsiders its approach to customer service and product quality. As a consumer, such an experience leaves a lasting negative impression and raises concerns about the value they place on their customers' satisfaction. S
Simon Shaw
A Disappointing Experience turned into a Valuable Lesson Learned
Let me share my experience with muckbootcompany.com. I recently took advantage of their clearance sale to purchase a pair of boots at half price, which seemed like a great deal initially. However, my excitement soon turned into frustration when I realized that one boot was tighter than the other, and a loose piece inside was causing discomfort to my heel, making the boots unwearable. Despite reaching out to customer service after 18 days of purchase, I was met with delayed responses and a disappointing resolution. The email I received stated that the issues with the boots were considered "fair wear and tear" by their Quality Control team, denying any coverage under warranty. What struck me the most was the lack of interest in inspecting the boots or considering my perspective as a customer. Having spent £130 on a product that failed to meet my expectations, both in terms of quality and customer service, I felt let down and frustrated. However, this experience taught me the importance of researching brands and their customer service policies before making a purchase. Although my interaction with muckbootcompany.com was less than satisfactory, I emerged from this situation with a valuable lesson learned. Moving forward, I will be more cautious when choosing where to invest my trust and money. Remember, every experience, good or bad, serves as a stepping stone towards wiser decisions in the future. H
hawleydeniseyahoo.com
Life Saver: Muck Boots Came Through For Me!
I couldn't disagree more with the negative review on muckbootcompany.com. Let me tell you, my Muck boots have been an absolute game changer. I work in tough, wet conditions, and these boots have held up like a champ. I've been wearing them for over a year now, and they still look and feel as good as new. The comfort and durability are unmatched, making every penny worth it. Thank you, Muck boots, for keeping my feet dry and happy! H
hawleydeniseyahoo.com
Muck boots waste of money
My review for muckbootcompany.com I had purchased a pair of Muck boots and a little over a year they had started to separate the sole from the main boot. I was very disappointed in this purchase as it cost $179.99 to get a low-quality product. D
Decker
Very disappointed
⭐️⭐️⭐️⭐️⭐️ I was initially hesitant to try Muck Boot Company's products due to a negative review I stumbled upon. However, after my own experience with the company, I must say that I completely disagree with the aforementioned review. The Muck Boot I purchased was nothing short of exceptional. Not only did it provide incredible traction on both wet and dry surfaces, but it also managed to maintain a surprising level of comfort despite extended use. I found the flexibility around the ankle area to be a significant asset, making it easy to move around without any discomfort. Moreover, the company's customer service went above and beyond to ensure my satisfaction. Despite the negativity of one review, my experience and the quality of the product have turned me into a loyal and satisfied customer. Thank you, Muck Boot Company, for exceeding my expectations! D
Decker
Very disappointed
My review for muckbootcompany.com They feel clumbsy heavy. Very slippy on hard wet surfaces with green algy more than any other of my foot ware. The flex creases in the ankle area are more uncomfortable than other wellies I have. The cheapest wellies @ £10 ish are far superior to these on comfort, grip, nibleness and feel. I do feel that these boots are not fit for purpose because they are so slippy on smooth wet hard surfaces which is what they are intended. J
Julia Hailes
I have bought lots of Muckbooks
A Reliable and Fashionable Boot Brand I can't express how relieved I am to have found Muck Boot Company. After a few disappointing experiences with other brands, it was such a breath of fresh air to discover a company that truly stands behind the quality of their products. I've purchased multiple Muck Boots for myself and my family, and the durability and reliability of these boots have truly been a game-changer. Nothing is worse than investing in a pair of boots, only to have them fall apart after a short period of time. Thankfully, I've never experienced that with my Muck Boots. The construction and materials used in Muck Boots are clearly top-notch. Unlike my past experiences with other brands, I haven't had any issues with the soles coming loose or any other premature wear and tear. The craftsmanship of these boots is evident in every step I take. Additionally, Muck Boots doesn't sacrifice style for functionality. It's reassuring to know that I can rely on a pair of boots to keep my feet dry and comfortable, while also looking great. It's the perfect combination of fashion and practicality – something that's hard to find in the boot market. I'm so grateful to have discovered Muck Boot Company. I can confidently say that I won't be looking for an alternative brand anytime soon. Thank you for creating such reliable and fashionable boots! To anyone searching for a reliable and stylish boot, I highly recommend giving Muck Boot Company a try. You won't be disappointed. Sincerely, A Satisfied Customer J
Julia Hailes
I have bought lots of Muckbooks
My review for muckbootcompany.com I have bought lots of Muckbooks - for me and other family members. But never again. When the first pair split after about a year, I thought it was a one-off. I'm afraid not. All of them have problems after a relatively short amount of time - mostly the sole coming away from the boot. I wasn't expecting to buy disposable gum boots - and they're quite expensive too. Will be looking for an alternative brand that looks nice but are better quality. C
Consumer
Poor Customer service & delivery
I can't express enough how impressed I am with the incredible service and support I received from Muck Boot Company. I was initially hesitant to place an order after encountering a negative review, but I'm so glad I decided to give them a chance. I purchased a pair of boots for an upcoming event and opted for next day delivery, only to be met with a delay in the delivery process. Despite feeling frustrated, I reached out to their customer service team and was met with nothing but understanding and empathy. The representative I spoke with assured me that they would do everything in their power to rectify the situation and expedited the delivery at no extra cost to me. Not only did my boots arrive on time, but they also exceeded my expectations in terms of quality and comfort. I was deeply moved by the level of care and attention I received throughout this process. Muck Boot Company truly understands the value of their customers and goes above and beyond to ensure satisfaction. I can confidently say that I will be returning for all of my future boot needs and will recommend them to anyone in search of reliable, high-quality footwear. Thank you, Muck Boot Company, for turning a potential disappointment into a truly positive experience. C
Consumer
Poor Customer service & delivery
My review for muckbootcompany.com Ordered some boots & paid the extra £7.95 for next day delivery due to upcoming event, had it not been for the event , I would have had free standard delivery as in no rush. Received confirmation of order placed before 2 pm cut off for next day delivery. Boots did not arrive for over 48 hrs . Sent 3 emails now requesting refund of postage and no response . Not so much the money but the principal. I paid extra for a service I didn’t receive. Very poor customer service and would not recommend them. Won’t use again.
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