User Review Scores: Pie Chart Analysis
25% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
Duration
19692 days ago
Once bitten twice shy
My review for muckbootcompany.com I wish I checked the reviews Bought two pairs of the premium range with verbram sole for dog walking the first pair soles started coming off and replaced them with a second pair one boot developed a tear in the front of foot crease. Barely 12 months old other boot fine Muck Boot didnt want to know said this was normal wear and tear said the other boot is fine These boots are priced at 220.00 not what I would expect I would avoid this brand not just because of quality but customer experience is appalling
293 days ago
They dont last avoid
My review for muckbootcompany.com Lovely boots out of the box and fine for occasional light use but the liners wear out with any frequent use and once outside a year the company are not interested. Save your money and get a cheaper product or buy a better brand that lasts.
324 days ago
extremely bad quality
My review for muckbootcompany.com I gave these boots a second chance the first pair the soul came away at the toes this pair which Ive only worn on a small number of occasions has now started to come away at the healBasically theyre over priced crapUnfortunately its took me over 230 to learn my lessonCheers muckbootYour gear is cheap and inferior over priced and over marketedIve since bought some jack pyke much cheaper and to be be fair are more comfortable.
19692 days ago
Lasted a year disappointed.
My review for muckbootcompany.com Had my muck boots just over a year. They were warm lightweight and comfortable. Theyve developed a split and now not waterproof. So disappointed as I loved wearing them. Reading other reviews this is very common and wont be purchasing another pair.
19692 days ago
Yet another pair of Muck Boots split
My review for muckbootcompany.com Yet another pair of Muck Boots split and useless at around the 12 month mark and this is not the first pair it has happened toYes they are comfortableYes they are warmYes they are waterproof initially at leastBut the quality of these things for the price they expect you to pay is terrible. I pay a similar price for a pair of Dr Martens made in England boots and 5 years later they are still as good as new but in that time Ive had 5 pairs of Muck Boots. If you try to contact then they either ignore you or patronise you. So the quality of these is bad but then you have to deal with Muck Boots customer service and that is even worse attitude from hell and an overinflated self importance of we are Muck Boots dont you know. A copy pair from Aldi for 30 was as comfortable was as warm was as waterproof and lasted longer. Muck Boots you have lost it and if you keep it up the same will be able to be said about your customers. Stop selling inferior quality boots for over inflated prices before your reputation has gone.
19692 days ago
Purchased a pair of Muck Boots 8 months
My review for muckbootcompany.com Purchased a pair of Muck Boots 8 months ago 23rd January 2023 and they are now separating between the upper and the weld to the sole. This is happening in the same place on both boots and looks like a manufacturing fault. I am very disappointed in the quality as these boots are sold as durable and are a very expensive layout. They have not had much use as I have not worn them since the spring. I would like to return them with a refund or have them replaced. I have attached photos so you can see the problem. The reply I got said it was fair wear and tear which is crazy for a pair of boots that cost 130 and I had 2 months of wear from them. SHOCKING qualityREPLY from Muck bootMany thanks for your email and we are truly sorry that this has happened. Further to the return images sent regarding your warranty claim I regret to inform you that the issue has been deemed as fair wear and tear by our Quality Control team and is not covered by our warranty. For further details on our warranty please visit our Terms Conditions page. Unfortunately we apologise but we are unable to assist you further.
19692 days ago
Poor quality 8211 dreadful service
My review for muckbootcompany.com Boots split after less than a year of dog walking and light gardening. Sent in photos to their customer support only to be told that they consider this to be normal wear and tear. Says it all about their products Dont buy I wont anymore
23 days ago
DO NOT PURCHASE MUCK BOOTS
My review for muckbootcompany.com I bought these boots and wore them for 15 weeks yes four months maxThey split at the back and Muck boot refused to resolve this. For a pair of boots costing over 100 I would expect a touch moreVery very disappointing indeed DO NOT BUY FROM THIS COMPANY
23 days ago
Had them 18months
My review for muckbootcompany.com Had them 18months. Developed two cracks along upper left foot. Worn regularly in winter 5months for dog walking about 2 hours a day. Mainly field walking. For the price I would have expected much better quality. Shame as a comfortable boot otherwise.
146 days ago
My Muck short wellies split in
My review for muckbootcompany.com My Muck short wellies split in identical places on both boots after about 4 months. On contacting Muck I provided photos but was given a whole load of extra hoops to jump through which were unrealistic burdensome presumably designed to put me off pursuing the matter. Unlike with other companies this is not good customer service. On reading similar reviews Mucks awful track record on trustpilot it makes me realise that I really ought to check out companies on trustpilot before using their products or services.
19692 days ago
Loved the boots when they arrived
My review for muckbootcompany.com Loved the boots when they arrived extremely roomy for my wide feet and comfortable. I did read reviews before noticing others comments about cracks etc but I thought I would just take extremely good care of them which i did. After a few months of wear just walking outdoors cracks and holes appeared in the upper part of boot so now they leak in wet weather which is norm for where i live. Really disappointed as expensive but would be good investment if they were durable.
19692 days ago
Not Good.
My review for muckbootcompany.com Not Good. Purchased wetland boots 18 months ago and split wouldnt mind but they were hardly worn and well looked after. They are nothing like the sales info and now notice that they are half price. Not great customer service either Im afraid.
19692 days ago
Rubber Cracks after four months and
My review for muckbootcompany.com Rubber Cracks after four months and leaking water. Desperate bad Customer Service Over priced Chinese Crap. Next to impossible to get a refund or a replacment Ignore emails. Any one that bought off this company without using PayPall are a big pity.
19692 days ago
I loved my muck boots however they are
My review for muckbootcompany.com I loved my muck boots however they are not good value for the price I have had a few pairs over the last 5yrs or so each pair have leaked at the seams. I am bitterly disappointed and will not buy this brand again.
19692 days ago
Very poor quality.
My review for muckbootcompany.com For a company that specialises in outdoor footwear I was extremely disappointed. Having seen Muckboots advertised throughout my line of work i thought Id give them a try. Absolutely dreadful. After 3 days of wearing there was a split right across the top of the shoe which obviously ended up with me having very wet feet. For the price you pay I would not recommend them.
27 days ago
Exceptional Quality and Supportive Customer Service
When I first stumbled upon muckbootcompany.com I have to admit I was a bit skeptical given the multitude of online retailers out there. However after placing my first order I was pleasantly surprised by the exceptional quality of their products and the supportive customer service I received. From the moment I received my package I could tell that the boots were crafted with precision and care. The material was not only durable but also provided the comfort and support I needed for long days on my feet. Additionally the stylish design was a bonus making them versatile for both work and outdoor activities. As with any online purchase there is always a slight apprehension about potential issues. But to my delight any concerns I had vanished when I reached out to their customer service team. They not only promptly addressed my inquiries but went above and beyond to ensure my utmost satisfaction. Their dedication to customer support is truly commendable and left a lasting impression on me as a consumer. In contrast to the negative experience highlighted by some I found their approach to be the antithesis of indifference. Its clear that muckbootcompany.com values its customers and strives to deliver topnotch products and service. In conclusion my initial skepticism has been entirely dispelled. I will undoubtedly return to muckbootcompany.com for my future footwear needs confident in the knowledge that I am not only investing in highquality products but also receiving unparalleled support. Thank you muckbootcompany.com for setting the bar high for online retailersIf youre in search of premium quality footwear combined with exceptional customer service I wholeheartedly recommend giving muckbootcompany.com a try.
19692 days ago
Absolutely terrible quality
My review for muckbootcompany.com Absolutely terrible quality. Owned for just over a year and huge cracks have appeared in many places. Spoke to the company and they said normal wear and tear and no replacement. Would not recommend spending money on these boots
19692 days ago
Don8217t waste your money
My review for muckbootcompany.com I gave 2 stars because for the first 10 months they were great. Super comfy to walk miles and miles in with the dog didnt get cold feet didnt get sore feet. A really great pair of wellies worth the price. Or so I thought. The first issue I had was the soles coming away. I was told to buy some proper wellie glue which I did. That sorted that issue. But then 13 months in the back splits right at the seam. Emailed muck boots unfortunately we dont offer repair kits or a repair service and advised me to buy some glue. The same glue I already have but one that wont fix the split in the seam. 13 months 110 down and a pair of wellies no longer fit for purpose. So I definitely wouldnt recommend. For 110 I thought Id get a good few winters out of them. Should have read the reviews. Wont be buying from them again.
937 days ago
Top notch product and company
My review for muckbootcompany.com Top notch product and company
19692 days ago
Amazing customer service
My review for muckbootcompany.com After only 30 days of wearing my new Muck boots the upper seam was coming off. I contacted Muck Boots and within hours a replacement pair was on the way. This is amazing customer service My last pair of Muck Boots lasted me 15 years of heavy farm work and they were still waterproof. I will always buy genuine Muck Boots
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