Users Voice for Muddypuddles

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Muddypuddles Overall rating
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Review article published on: 13 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3 5 1.3 1 2.7
Feb 2023 5 5 1.8 5 5 3
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Muddypuddles Review by

Introduction is an online shopping destination based in the United Kingdom that specializes in children's outdoor clothing, accessories, and footwear. Established in 1995, the brand has been providing high-quality and stylish clothing for kids to play and explore in the great outdoors.

Pros and Cons

  • Wide range of high-quality outdoor clothing for children
  • User-friendly website with easy navigation and filtering options
  • Free delivery for orders above £50 in the UK
  • Innovative and sustainable fabrics and technologies are used in their products
  • 30-day hassle-free returns policy
  • Relatively expensive compared to other retailers in the market
  • Limited selection for older children and teenagers

User Experience provides a seamless and enjoyable user experience for its customers. The website's layout is simple and easy to navigate, with filtering options available to help users find their desired products quickly. The checkout process is simple and straightforward, with various payment options available.

Pricing and Value for Money's products are relatively expensive compared to other online retailers targeting the same market. However, the products' quality and durability justify their costs, making them a worthy investment for parents who want their children to have the best outdoor experience.


Some online retailers that provide alternatives to include:
  • Mountain Warehouse
  • Regatta
  • Decathlon
  • Jojo Maman Bebe

Customer Service provides excellent customer service, with a dedicated support team available to assist customers with any inquiries or issues they may have. Customers can contact the support team via email or phone, and they usually respond promptly.

Product Quality and Selection delivers high-quality outdoor clothing for children, with innovative and sustainable fabrics and technologies. The brand's product selection is diverse, catering to infants, toddlers, and young kids.

Website Usability's website is user-friendly, with simple navigation and filtering options. The site is optimized for mobile devices, providing a smooth shopping experience for customers who prefer to shop on their smartphones or tablets.

Returns and Exchanges has a hassle-free 30-day returns policy, allowing customers to return or exchange their products within this period. Customers can initiate the returns process by filling out the returns form on the website, and their support team will guide them through the process.

Promotions and Discounts provides promotions and discounts throughout the year, with seasonal sales and clearance events. Customers can also sign up for the brand's newsletter to receive exclusive discounts and offers.

Reputation has a positive reputation in the online retail space, with a loyal customer base that appreciates the brand's commitment to providing high-quality outdoor clothing for children. The brand has received positive reviews from various review sites and forums, with customers praising their products' durability and quality.

Payment Options provides various payment options, including Visa, MasterCard, American Express, PayPal, and Klarna.

Loyalty Programs does not have a loyalty program at the moment. However, customers can sign up for the brand's newsletter to receive exclusive discounts, promotions, and offers.

Customer Reviews has received many positive reviews from satisfied customers who praise the brand's high-quality products and excellent customer service.

Community Involvement supports various charities and organizations dedicated to helping children enjoy the outdoors. The brand also encourages its customers to get involved in various outdoor activities to promote healthy living and well-being.

Shipping and Costs provides global shipping, with various shipping options available to customers. The cost of shipping varies depending on the customer's location and the weight of the package. The brand provides free shipping for orders above £50 in the UK.