User Review Scores: Pie Chart Analysis

10% users rated Terrible
0% users rated Poor
0% users rated Average
15% users rated Very Good
75% users rated Excellent
User Reviews
User Rating
Mr Steven Welbourne 19692 days ago

Its a good idea getting a new ish

My review for Its a good idea getting a new ish phone but prices have gone up a lot plus think maybe one per house hold Ive got 3 my fault I know will be glad when nxt year comes can send two back just keep the one

Mr Philip J Parish 19692 days ago

Their is only so many times we need to

My review for Their is only so many times we need to tell you that you are doing a good job. The only thing is if you keep asking all the time it will come a bit annoying and the rating will go down. So for regular buyers will you only ask from time to time and not every five minutes. I hope this was a useful review answer.

MGurkan 19692 days ago

Used for second hand phone selling

My review for Ive found Musicmsgpie online after I got a ridiculous price offer from Apple recycle service after reading good reviews on here thought I should give them a go. The website is user friendly service is fast and all steps of your sale are trackable and lastly the amount on offer is much more reasonable. Definitely recommend

Neil Overett 19692 days ago

Superfast from start to finish

My review for Superfast from start to finish. Much clearer with their offer than other companies. Posted phone on Thursday Receipt confirmation Sunday Payment in my bank account Monday. And thats with a delay due to the weekend. 5Star service. Great stuff.

Clive Robb 19692 days ago

service is excellent

My review for service is excellent payment of agreed price is prompt. Would have been 5 stars except for the problems with saving multiple orders. Itd be really useful if you could pause scanning a couple of times then come back to it and complete all saved orders.

Darren clark 19692 days ago

What8217s to be said but five stars

My review for Whats to be said Music Magpie are the best All the Dvd box sets I have purchased all work perfectly and Ive bought over 20 also I love the fact that the postage is Free and items arrive with in the stated time. Good work MM five stars.

Ajaz Ahmed 19692 days ago

Easy to use

My review for Ive used MusicMagpie a few times and compared to others Ive tried the process is easy scan the QR code and Post Office print the label. The price paid was very competitive. Id recommend it to everyone.

Claire Argue 19692 days ago

PS4 returned without box.

My review for Sent PS4 off in original box after receiving valuation. MusicMagpie claimed the controller didnt work it did and downgraded the offer. I rejected it and they sent the console back but no longer in its original box. They claim the box counts as an accessory and that their terms and conditions state they dont have to return accessories. How can a box possibly be considered an accessory I now have a PS4 worth considerably less than when I sent it to them as it no longer has the original box. Absolutely fuming.

David Tomlinson 19692 days ago

Simple and easy transaction

My review for Simple and easy transaction made even easier by not even having to print out an address label. Much better than leaving old stuff tucked away in a draw to be forgotten about.

Edward 19692 days ago

This experience has been faultless from

My review for This experience has been faultless from start to finish musicMagpie kept me updated throughout. The quote they gave me after checking my phone was paid straight into my bank. Thank you for making my first ex such a good one.

SianyT 19692 days ago

Great prices

My review for Great deals fast free delivery and there is such a huge collection of items to choose from. I buy for my autistic son who loves all the old childrens dvds which are so hard buy now as they are many years old but music magpie always saves the day

Teresa Nottm 19692 days ago

Purchase CD8217s. They are in good

My review for Purchase CDs. They are in good condition although preowned. Delivered on time. Have purchased on several occasions because I trust that I will get good Products and Customer Service.

Claire 19692 days ago

Bought an iPhone 12 Pro Max

My review for Bought an iPhone 12 Pro Max blue 128gb in pristine condition. Came super quickly. Been using it for about a month now and cannot fault it. I wanted to come back and leave my review to help someone decide whether its safe to order from here. In my experience its been great. Battery life was in the high eighties. Phone looked brand new. CHECK blue light card for discount code if you have it as I managed to get another 40 off or something.

Jim 19692 days ago

Sent a iPad Air in absolutely perfect

My review for Sent a iPad Air in absolutely perfect condition got a email after six days to say it has liquid damage visible with white dots under the screen so they can only offer 17. The iPad has never left the house or been anywhere near water for its entire life I have obviously declined the offer and will be raising a further complaint if the iPad I receive back has received damage by musicmagpie. Needless to say I will never use musicmagpie again and will advise everyone to also avoid.

Ken Adams 19692 days ago

Problem solved.

My review for After getting a faulty used DVD Music Magpie were on the ball within an hour of me contacting them and problem solved. I have had books and DVD and music CDs before at very good prices and this was the first problem. Good to see how fast they dealt with it.

Miss Barbara Murphy 19692 days ago

Absolutely First class service once again

My review for Absolutely First class service once again from Music Magpie. Sold my iPhone printed the label and paid for special delivery .48 hours later the full amount was in my bank account. Trouble free no hassle at all. Straightforward service . Cant recommend them enough. Thank you everyone concerned.

Gillian 19692 days ago

Bought refurbished Samsung flip 3

My review for Bought refurbished Samsung flip 3 described as very good condition. Did not expect cosmetically pristine phone as 2nd hand but I could not find a mark on it

Nadine Turner 19692 days ago

Excellent phone trade in service

My review for Very pleased with the service. I had previously received a quote from mazuma then I got an eMail from them saying they were paying 35 less because it was scratched. It was not scratched it was pristine. So I got them to return it to me I sent it to music magpie instead. Music magpie offered me 10 more than Mazumas original quote they actually honoured the price quoted to me The money was in my account 2 days later. I should have just gone to them in the first place Will definitely be using their service again.

CHARLES JEAKINS 19692 days ago

SubmI trust Music Magpie compared to othersitted cds to this and another

My review for Submitted cds to this and another site. Sent off to both sites having checked all for condition etc. Music Magpie accepted and paid in full the other site rejected 526 cds i sent for condition issues And they dont return them. Guess who i trust Music Magpie

Richard Taylor 19692 days ago

False alarm

A Flawless Customer Service ExperienceEarlier this year I had an enlightening encounter with that solidified my trust in their services. It all began with a simple order for a double CD which subsequently led to a minor concern regarding the order confirmation I received. The title in the email didnt match my purchase prompting a seed of doubt to germinate in my mind. What if the wrong CD would be dispatchedSeeking prompt clarification and resolution I decided to reach out to MusicMagpies customer service. To my surprise and satisfaction they responded with remarkable swiftness affirming their commitment to customer satisfaction. Their immediate acknowledgment of my concern reassured me that I was in good hands. After assuring me that the item had already been dispatched they generously offered a full refund if the situation necessitated it. This proactive and customeroriented approach is a rare find in todays fastpaced retail environment and it left a lasting impression on me. The professionalism and genuine care exhibited in their response were a breath of fresh air setting them apart as a customercentric brand. As it turned out the discrepancy was nothing more than a harmless listing typo. Nonetheless it was heartening to witness their proactive approach in ensuring customer peace of mind. When my correct item arrived it was in perfect condition reflecting their commitment to delivering quality products alongside exceptional service. In conclusion my experience with transcended the conventional transactional relationship. The efficient and considerate handling of my concern illustrated their dedication to customer satisfaction solidifying my loyalty to their brand. I highly recommend MusicMagpie to anyone seeking not only quality products but also a superior customer experience. Their swift and empathetic approach transformed a potential issue into a testament of their unparalleled service earning my unwavering trust and respect. In a world where genuine customer care is increasingly rare MusicMagpie has proven themselves to be a beacon of excellence in the ecommerce landscape. I look forward to future interactions with them confident that their commitment to customer satisfaction will continue to shine brightly. For anyone seeking a seamless and customerfocused shopping experience I wholeheartedly endorse as a trusted destination. Their exceptional products are complemented by an unparalleled dedication to customer satisfaction making them an industry leader in every sense.


MusicMagpie is a leading online retailer in the United Kingdom that specializes in buying and selling used CDs, DVDs, books, games, and tech gadgets. The website provides an easy and convenient way for users to clear their clutter and earn cash for their unwanted items. MusicMagpie also offers a wide range of products at competitive prices, making it a popular choice for bargain hunters and tech enthusiasts.

Pros and Cons

  • Easy to use website with clear navigation
  • Competitive prices for both buying and selling items
  • Quick and convenient process for selling items
  • Free shipping for all orders
  • Large selection of products available
  • Low payouts for certain items
  • Limited to UK-based customers only
  • Some users report issues with customer service

User Experience

MusicMagpie's website is well-designed and user-friendly, making it easy for users to find what they are looking for. The search function is quick and accurate, and there are a variety of filters available to help narrow down search results. The checkout process is also simple and straightforward, with clear instructions and prompts for users. Overall, MusicMagpie provides a positive user experience.

Pricing and Value for Money

MusicMagpie offers competitive prices for both buying and selling items. Users can sell their unwanted items for cash or choose to trade them in for store credit. The prices offered for selling items vary depending on the condition, rarity, and demand for the item. For buyers, MusicMagpie's prices are generally lower than those found on other online retailers, making it a good value for money.


Some popular alternatives to MusicMagpie include:
  • CeX
  • Ziffit
  • WeBuyBooks
  • Amazon Trade-In
  • eBay

Customer Service

MusicMagpie's customer service is generally good, with prompt responses to queries and issues. However, some users have reported issues with delayed responses or unhelpful customer service representatives. MusicMagpie does offer a help center with frequently asked questions and a live chat feature for support.

Product Quality and Selection

MusicMagpie offers a wide range of products across various categories, including CDs, DVDs, games, books, and tech gadgets. The quality of the products offered is generally good, with clear descriptions of the condition of used items. However, some users have reported receiving products in less than satisfactory condition.

Website Usability

MusicMagpie's website is easy to use and navigate, with clear categories and a search function for finding products. The website is also optimized for mobile devices, making it accessible for users on the go. Overall, the website provides a positive user experience.

Returns and Exchanges

MusicMagpie offers a 14-day return period for all products, provided that they are returned in the same condition as they were received. If a product is faulty or not as described, MusicMagpie will offer a full refund or replacement. In the case of returns for other reasons, MusicMagpie may deduct a restocking fee.

Promotions and Discounts

MusicMagpie regularly offers promotions and discounts on its products, including sales and coupon codes. Users can also sign up for the MusicMagpie newsletter to receive exclusive offers and updates on new products.


MusicMagpie has a good reputation as a reliable and trusted online retailer in the UK. The company has received positive reviews from satisfied customers and has a high rating on third-party review websites. However, some negative reviews have criticized the company's low payouts for certain items and issues with customer service.

Payment Options

MusicMagpie offers several payment options for users, including PayPal, bank transfer, and MusicMagpie store credit. Users can also choose to donate their earnings to charity.

Loyalty Programs

MusicMagpie does not currently offer a loyalty program for its customers.

Customer Reviews

MusicMagpie has received positive reviews on Trustpilot, with a rating of 4.4 out of 5 stars. Customers have praised the company's ease of use, competitive prices, and fast shipping, while some negative reviews have criticized the low payouts for certain items and customer service issues.

Community Involvement

MusicMagpie is committed to reducing waste and promoting sustainability, and has partnered with several environmental organizations to promote responsible disposal of electronic waste. The company also donates a portion of its profits to charity.

Shipping and Costs

MusicMagpie offers free shipping for all orders, with delivery times ranging from 2-5 working days. Users can also choose to pay for express shipping for faster delivery. MusicMagpie does not charge any additional fees for standard shipping.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...