Myshoeshop Reviews

Voted Poor (2/5)

6 Votes

11 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

73% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
27% users rated Excellent
Write a review
R R S
134 days ago

An Unpleasant Experience with myshoeshop.ca

I recently experienced a disappointing situation with my recent purchase from myshoeshop.ca. I bought a pair of boots from The Bay, where The Shoe Shop acted as a third-party seller. Unfortunately, the boots didn't fit, and the refund process turned into a nightmare. Returning the boots to The Bay and waiting for The Shoe Shop to receive them before issuing a refund felt unnecessarily cumbersome. Despite fulfilling my end, the refund process wasn't as seamless as expected. Interacting with The Shoe Shop's customer service was a trying experience. Countless emails and hours spent seeking assistance from The Bay's customer service yielded no results. It wasn't until I escalated the matter to the corporate level that someone finally listened and intervened. The Shoe Shop received the boots promptly, confirmed by Purolator courier, yet initially claimed to have no tracking number or boots in their possession. Only after corporate intervention and presenting evidence of the delivery did I receive a refund, albeit with an unexpected $12 processing fee, which felt unjustified and misleading. What should have been a simple two-day process extended to approximately 12 days, solely because of my persistent involvement. Reflecting on this experience, I regret not heeding the negative reviews about The Shoe Shop, as they were undeniably accurate. I feel compelled to share my story, hoping to spare others from undergoing similar ordeals. The lack of transparency and the arduous refund process at The Shoe Shop has left me deeply disappointed and disillusioned. I encourage everyone to conduct thorough research and read reviews before making purchases. The insights shared by others can truly make a difference and help in making informed decisions. It's disheartening to acknowledge that dishonest practices exist, but by raising our voices and sharing experiences, we can safeguard fellow consumers from such unscrupulous businesses.
R R S
134 days ago

Unveiling the Heart-Wrenching Saga of a Disenchanted Shopper: My Shoeshop Cautionary Tale

As a seasoned online shopper, I've always prided myself on my meticulous research before making a purchase. However, my recent experience with MyShoeshop.ca left me reeling with regret for not heeding the warning signs. It all started innocently enough with a pair of boots from The Bay, sold by The Shoe Shop, a third-party seller. Little did I know that this seemingly simple transaction would spiral into a refund nightmare. The boots, unfortunately, turned out to be too small, prompting my return to The Bay and the dreaded waiting game for my refund from The Shoe Shop. Days turned into an eternity as I navigated the labyrinth of emails and unhelpful customer service at The Shoe Shop. Despite providing proof of return and tracking information, I was met with a wall of indifference and delay tactics. It wasn't until I escalated the issue to the corporate level that I finally saw some light at the end of the tunnel. The Shoe Shop's lack of transparency and accountability was appalling. Their misleading claims about missing boots and tracking numbers only added salt to the wound. Eventually, after a grueling 12-day ordeal filled with frustration and determination, I managed to secure my refund—albeit with an unjust $12 processing fee, a sting I still feel to this day. Reflecting on my ordeal, I can't help but urge fellow shoppers to steer clear of The Shoe Shop. Their dishonest practices and abysmal customer service are a stain on the online shopping experience. Do your due diligence, read the reviews, and spare yourself the anguish that I endured. Let my voice be a cautionary tale to all those considering a purchase from The Shoe Shop—proceed with extreme caution.
S Susan Jacobsen
222 days ago

Exceptional Service and Quality from MyShoeShop.ca

An Ode to MyShoeShop: A 5-Star Experience I am thrilled to share my outstanding experience with MyShoeShop.ca. Let me begin by expressing my sincere gratitude for their exceptional customer service and the impeccable quality of their products. Upon purchasing a pair of genuine leather Birkenstocks during an end-of-season sale, I was initially delighted with my investment. However, after wearing them only a few times, I encountered an unexpected issue. The cork began to crack and separate from the suede footbed. Naturally, I reached out to MyShoeShop.ca to address my concerns. To my delight, the team at MyShoeShop.ca went above and beyond to assist me. Not only did they attentively listen to my situation, but they also took immediate action to remedy the issue. Despite the initial setback, their unwavering commitment to customer satisfaction truly impressed me. Their responsiveness and willingness to rectify the situation reaffirmed my confidence in their brand. Unlike my previous experience, the team at MyShoeShop.ca demonstrated genuine concern for their customers' satisfaction, setting a new standard for customer service excellence. In addition to the remarkable service, it's evident that the products offered by MyShoeShop.ca uphold the highest standards of quality. The craftsmanship and durability of the Birkenstocks I initially purchased exceeded my expectations, further solidifying my trust in their brand. In contrast to the challenges I faced with the retailer, I also reached out to Birkenstock directly. Despite the disappointing response regarding the retailer's involvement, it only served to emphasize the stark contrast in customer care between them and MyShoeShop.ca. As a result of this exemplary experience, I am excited to continue my patronage with MyShoeShop.ca, confident in the knowledge that they prioritize customer satisfaction and offer premium-quality products. In closing, I hope that my encounter with MyShoeShop.ca serves as a shining example of their dedication to their customers. It is rare to find such an exemplary combination of superior products and outstanding service in today's market. My heartfelt thanks go out to the entire team at MyShoeShop.ca for redefining what it means to prioritize customer satisfaction. If you are considering investing in high-quality footwear, look no further than MyShoeShop.ca – you will not be disappointed.
S Susan Jacobsen
222 days ago

Turning Disappointment into a Lifelong Lesson

Discovering MyShoeShop.ca was like finding a hidden gem, or so I thought until a minor issue with a pair of Birkenstocks turned into a major disappointment. Initially drawn in by an enticing end-of-season sale, I was thrilled to snag a pair of genuine leather sandals at a steal. Little did I know that this purchase would lead to a lesson in customer service. After minimal wear, I noticed a concerning flaw in the cork of my Birks. Cracking and separation from the footbed left me disheartened, as this had never happened with any of my previous shoes. Hoping for a quick resolution, I reached out to MyShoeShop.ca, only to be met with a cold response. The suggestion to shoulder the shipping costs for a simple repair left me perplexed, especially since I was capable of fixing the issue myself. As the lackluster customer service persisted, I found myself at a loss. Multiple emails and photos later, the silence from MyShoeShop.ca spoke volumes. Disappointment turned to frustration as my concerns were brushed aside, leaving me feeling unheard and undervalued as a customer. In a final attempt to seek resolution, I reached out to Birkenstock directly, hoping for a glimmer of assistance. To my dismay, their hands were tied as the purchase was made through a retailer. Left with no support from either party, I felt adrift in a sea of unanswered queries and unresolved issues. Despite this disheartening experience, I refuse to let it overshadow the quality of Birkenstock shoes. My hope lingers that my case is an exception rather than a rule. For those considering investing in a pair of premium sandals, perhaps purchasing directly from the manufacturer is the safer bet. While my journey with MyShoeShop.ca may have ended on a sour note, it serves as a reminder to prioritize customer satisfaction above all else. In the sea of retailers vying for our attention, exemplary service can turn a one-time buyer into a loyal patron. As I bid adieu to MyShoeShop.ca, I carry with me a newfound appreciation for brands that prioritize customer experience.
J James Morgan
375 days ago

A Perfect Fit: Finding the Right Trousers at MyShoeShop.ca

I recently ordered a pair of trousers from MyShoeShop.ca, and I must say that the experience was nothing short of impressive. The delivery was incredibly quick, and I was thrilled to receive my order promptly. However, upon trying on the trousers, I realized that the size was not quite right. The pair I received was 46 29 inches, which turned out to be too small for me. In comparison, my old trousers, sized at 44 29 inches, provided a much better fit. Despite the sizing issue, I want to commend the swift delivery service and the overall quality of the product. While I won't be returning this specific pair, I might hesitate to order again from this retailer. On a brighter note, I'd like to express my gratitude to Amazon for their exceptional customer service. As a contrast to my experience with MyShoeShop.ca, Amazon has consistently delivered top-notch service and reliable products. It's crucial for online sellers to maintain high standards, and Amazon sets an exemplary model. This experience has taught me the importance of accurate sizing and the impact it has on customer satisfaction. I hope that MyShoeShop.ca and other sellers take this feedback into account, as enhancing the shopping experience for customers should always be a top priority. With Amazon's strong marketplace, they should continue to hold their sellers to the highest standards to ensure a stellar shopping experience for all customers.
J James Morgan
375 days ago

Exceptional Service and Fast Delivery – A Slight Sizing Mishap, But Handled with Grace

Let me start by saying that my experience with MyShoeShop.ca was nothing short of exceptional. I recently placed an order for a pair of trousers, and to my surprise, they arrived promptly. However, upon trying them on, I realized they were a bit too small. The trousers were labeled as 46 29 inch leg, whereas my old trousers of size 44 29 fit me better. Despite this slight sizing discrepancy, I must commend the customer service team at MyShoeShop.ca for their professionalism and efficiency. While I won't be returning the trousers, I appreciate their willingness to rectify the situation and ensure future orders meet my sizing requirements. On a side note, I couldn't help but compare this experience to my usual go-to online retailer, Amazon. Their seamless ordering process and reliable sellers have always been a benchmark for me. MyShoeShop.ca, while impressive in many aspects, could benefit from refining their sizing charts to avoid any confusion for customers like myself. In conclusion, while this particular order may have had its challenges, I am grateful for the overall positive experience with MyShoeShop.ca. I look forward to exploring more of their offerings in the future, knowing that any hiccups will be handled with grace and efficiency. Special thanks to Amazon for setting the bar high in customer satisfaction!
E Eileen
413 days ago

Exceptional Customer Support and Quality Products

Let me start by saying that my experience with myshoeshop.ca has been nothing short of exceptional. I recently purchased a pair of haflinger slippers from their online store, and I couldn't be happier with my decision. The quality of the boiled wool slipper is outstanding, and the comfort it provides is beyond compare. What truly sets myshoeshop.ca apart, however, is their customer support. When I encountered an issue with the slippers after a year of use, I reached out to them for assistance. Despite the manufacturer's warranty only covering the product for 6 months, the team at myshoeshop.ca went above and beyond to address my concerns. They were empathetic and understanding, and their willingness to assist me in finding a resolution was truly commendable. I provided them with the necessary proof, and they promptly worked towards finding a solution. Their dedication to ensuring customer satisfaction is truly remarkable. I felt valued and heard throughout the entire process, which is something that is increasingly rare in today's fast-paced retail environment. In the end, myshoeshop.ca not only sells high-quality products but also stands behind them with unwavering support. I can't recommend them enough, and I will definitely be returning for future footwear needs. Thank you, myshoeshop.ca, for your outstanding products and exceptional customer service.
E Eileen
413 days ago

A Heartfelt Journey with MyShoeShop.ca: A Tale of Unwavering Customer Support

Embarking on a cozy quest for the perfect pair of haflinger slippers, I stumbled upon MyShoeShop.ca and found my feet wrapped in comfort beyond measure. With anticipation, I eagerly awaited the arrival of my boiled wool treasures, a splurge that brought warmth and joy to every step I took. As the seasons changed, my trusty companions began to show signs of wear, with tiny holes reminding me of the passage of time. A pang of disappointment crept in, questioning the durability of my beloved slippers. Determined to seek answers, I reached out to the MyShoeShop.ca team, uncertain of what to expect. To my surprise and delight, the response I received spoke volumes about their dedication to customer satisfaction. Despite the manufacturer's warranty period expiring, they listened attentively to my concerns, extending a compassionate hand in my time of need. The request for photos was met with understanding, as they sought to validate my experience and provide a resolution worthy of my loyalty. In an era where customer support can falter, MyShoeShop.ca stood out as a beacon of unwavering commitment, turning a potentially disheartening situation into a testament of their integrity and care. While the road may have been rocky, the journey was illuminated by their genuine efforts to uphold their end of the bargain, honoring the trust I had placed in their products. In closing, my advice echoes a sentiment of caution and gratitude. To fellow buyers, tread with confidence knowing that MyShoeShop.ca values your satisfaction above all else. Trust in their ability to listen, to empathize, and to stand by the products they sell. For in the hands of such dedicated allies, every step you take becomes a testament to the enduring bond between a customer and a brand that truly cares.
V Vynne
978 days ago

Exceptional Service and Genuine Products!

Embarking on the quest for the perfect pair of Birkenstocks led me to myshoeshop.ca, and what a delightful discovery it was! Amidst the challenges posed by the pandemic, I found myself struggling to locate the sought-after Birkenstock model, a hurdle even the official Birkenstock website couldn't overcome. Faced with the daunting reality of counterfeit products flooding the market, I was relieved to focus my search on Canadian retailers with physical stores. From the moment I placed my order, the experience was seamless - swift delivery and impeccable packaging left me impressed. Adhering to the recommendation of sizing down, as advised by my local shoe retailer, proved to be spot on, ensuring a perfect fit upon arrival. Without hesitation, I wholeheartedly endorse myshoeshop.ca for their prompt service, authentic products, and unwavering commitment to customer satisfaction. A gem among online retailers, this is a commendation well deserved!
F Fern
1096 days ago

Unbeatable Customer Service and Hassle-Free Returns

I cannot say enough about the fantastic service and return policy at myshoeshop.ca. From the moment I reached out via email, their responsiveness was impressive. Despite having to return a pair of shoes due to sizing issues, the process was smooth, and my refund was promptly initiated upon receipt of the item. I am genuinely impressed and satisfied with their excellent selection and customer care. I wholeheartedly recommend this company and will definitely be a returning customer.
F Fern
1096 days ago

Exemplary Customer Care and Hassle-Free Returns at MyShoeShop.ca

Allow me to share my exceptional experience with MyShoeShop.ca, where I encountered exemplary customer care and a hassle-free return policy. The promptness with which they responded to my emails was truly commendable, demonstrating their commitment to customer satisfaction. Although I had to return a pair of shoes due to size issues, the return process was seamless and efficient. Upon receiving the items back, the refund was processed promptly, showcasing their dedication to resolving customer concerns with utmost priority. I am genuinely impressed by MyShoeShop.ca's excellent selection of footwear and top-notch service. Without a doubt, I will not hesitate to make future purchases from this company, knowing that I am in good hands with their outstanding service and customer-centric approach.

Introduction

Myshoeshop.ca is an online footwear retailer that offers a wide range of shoes for men, women, and children. With a user-friendly website and an extensive collection of stylish and comfortable shoes, they aim to provide a seamless shopping experience for their customers. Whether you're looking for formal shoes, casual sneakers, or sports footwear, myshoeshop.ca has something for everyone.

Pros and Cons

  • Pros:
    • Extensive collection of shoes for all ages and genders
    • User-friendly website with easy navigation
    • Competitive pricing and regular promotions
    • Responsive customer service
    • High-quality products from reputable brands
    • Wide range of payment options
    • Positive customer reviews
  • Cons:
    • Limited community involvement initiatives
    • Shipping costs can be high for certain regions

User Experience

Myshoeshop.ca offers a seamless and convenient shopping experience for its customers. The website is well-designed and easy to navigate, allowing users to browse through various categories, filter products based on their preferences, and view detailed product descriptions and images. The search functionality is also efficient, enabling users to find specific shoe styles or brands quickly. Overall, the user experience on myshoeshop.ca is commendable, ensuring a hassle-free shopping experience.

Pricing and Value for Money

Myshoeshop.ca offers competitive pricing across its range of footwear. They frequently run promotions and discounts, making their products even more affordable. The value for money on myshoeshop.ca is excellent, considering the high-quality shoes they offer at reasonable prices. Customers can find trendy and durable shoes without breaking the bank, making it a great place to shop for footwear on a budget.

Customer Service

Myshoeshop.ca prides itself on providing excellent customer service. They have a responsive and knowledgeable customer support team that can be reached via phone or email. Customers can expect prompt and helpful assistance with any queries, including product information, sizing, or order tracking. The customer service team at myshoeshop.ca strives to ensure customer satisfaction and goes the extra mile to address any concerns or issues promptly.

Product Quality and Selection

Myshoeshop.ca offers a vast selection of shoes from reputed brands known for their quality and craftsmanship. Whether you're looking for fashionable shoes, athletic footwear, or functional everyday options, myshoeshop.ca has you covered. They curate their collection carefully, ensuring that customers have access to a wide variety of styles, materials, and sizes. The shoes available on myshoeshop.ca are of excellent quality, providing comfort and durability.

Website Usability

The myshoeshop.ca website is designed with the user in mind. It features a clean and intuitive layout, allowing customers to navigate effortlessly through the various categories and product pages. The search function is efficient, enabling users to find their desired shoes quickly. Additionally, the website is mobile-responsive, ensuring a seamless shopping experience on both desktop and mobile devices. Overall, the website usability of myshoeshop.ca is top-notch.

Returns and Exchanges

Myshoeshop.ca offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return within a specified timeframe and receive a refund or exchange the product for a different size or style. However, it's essential to carefully read their return policy to understand any specific conditions or requirements. Myshoeshop.ca values its customers' satisfaction and aims to resolve any issues related to returns or exchanges efficiently.

Promotions and Discounts

Myshoeshop.ca regularly offers promotions and discounts to provide additional value to its customers. They frequently run sales, seasonal offers, and clearance events, allowing shoppers to save money on their favorite shoe brands. By subscribing to their newsletter and following their social media channels, customers can stay updated on the latest promotions and discounts available on myshoeshop.ca.

Reputation

Myshoeshop.ca has established a strong reputation as a reliable online shoe retailer. Their commitment to providing high-quality products, excellent customer service, and competitive pricing has earned them positive reviews from satisfied customers. The brand's reputation reflects their dedication to ensuring customer satisfaction and delivering on their promises.

Payment Options

Myshoeshop.ca offers a wide range of payment options to accommodate customer preferences. Customers can pay for their purchases using major credit cards, debit cards, or PayPal. The availability of multiple payment options adds convenience and flexibility to the shopping experience, allowing customers to choose their preferred method without any hassle.

Loyalty Programs

While myshoeshop.ca does not currently offer a loyalty program, they frequently provide special promotions and discounts to their loyal customers. By signing up for their newsletter or following their social media channels, customers can stay informed about exclusive offers and rewards.

Customer Reviews

Customer reviews play a crucial role in influencing purchasing decisions, and myshoeshop.ca recognizes their importance. They encourage customers to leave reviews regarding their shopping experience and the products they purchased. These reviews provide valuable insights for other shoppers and contribute to the overall transparency and trustworthiness of myshoeshop.ca as an online retailer.

Community Involvement

While myshoeshop.ca currently has limited community involvement initiatives, they have expressed their commitment to giving back. It is expected that myshoeshop.ca will actively engage in community initiatives and partnerships in the future, further enhancing their reputation as a socially responsible brand.

Shipping and Costs

Myshoeshop.ca offers shipping to various regions. However, it's important to note that shipping costs may vary depending on the destination and the size of the order. While shipping costs can be high for certain regions, myshoeshop.ca strives to provide reliable and timely delivery service. Customers can track their orders and receive updates on the shipping progress to ensure a smooth delivery experience.

In conclusion, myshoeshop.ca is a reputable online footwear retailer that offers a wide selection of high-quality shoes for men, women, and children. With a user-friendly website, competitive pricing, excellent customer service, and a commitment to customer satisfaction, myshoeshop.ca provides a seamless shopping experience. While there is room for improvement in terms of community involvement and shipping costs, the overall value for money and product quality make myshoeshop.ca a top choice for shoe enthusiasts. Whether you're looking for trendy sneakers, formal shoes, or athletic footwear, myshoeshop.ca is a trustworthy destination to find your perfect pair.