Reviewer Name: Erin Toland
Review Submission Date: 2022-10-03
Review Title: The absolute best customer service I've…
Review Description: The absolute best customer service I've experienced in a long time. I hade questions that they answered immediately, and I made an error with my purchase which they rectified right away. I love this company. It's so refreshing in today's world to actually feel like a valued customer!
Reviewer Name: Andy
Review Submission Date: 2022-09-27
Review Title: Tap Score is amazing
Review Description: I've been working on tracking down a strange smell in my well water and, with the help of Tap Score, we identified not only the smell but also other major problems with heavy metals.The reports are extremely informative and easy to understand. When I had questions, Kelly was able to help me with lightning-fast answers.I highly recommend using TapScore for water testing, everything has been above and beyond my expectations.
Reviewer Name: Tonya Butler
Review Submission Date: 2022-09-10
Review Title: Perfectly awesome!!
Review Description: company has been very responsive to my urgent situation needing addressed due do shipping issue (which was no fault of the labs). Kelly went out of her way even before my samples arrived and has beenquick to put my mind at ease by tracking their progress personally. I’d certainly recommend them for your personal or home closing needs-they’ll do what they can for you! I’ll let you know how it all turns out next week!!
Reviewer Name: Lori Hersant
Review Submission Date: 2022-08-16
Review Title: Easy instructions and great costumer…
Review Description: Easy instructions and great costumer service. Lot's of resources to help clarify the information.
Reviewer Name: Ken Charest
Review Submission Date: 2022-08-09
Review Title: Excellent customer Service
Review Description: Excellent customer Service. We had a quick notice requirement and they exceeded our expectations. They worked with us the whole way and they met our needs before our drop dead date. Highly recommended.
Reviewer Name: Ryan Sabouneh
Review Submission Date: 2022-07-29
Review Title: Amazing experience
Review Description: Amazing experience, Kelly was so great and helpful. Can’t believe we were able to get the results so quickly. I would recommend them to anyone!!!
Reviewer Name: linda warren
Review Submission Date: 2022-06-15
Review Title: Recommend!
Review Description: The process was easy and very efficient. The website is user friendly and I was able to share my report with people. The customer service(Kelly, specifically) was very helpful with my water retrieval questions and after figuring out the next step with my results.I appreciated the different ratings on my results(federal guidelines, EPA, etc). I have installed and whole house water filter and will repeat another test with Tapscore in a few weeks.
Reviewer Name: Axel Olson
Review Submission Date: 2022-06-07
Review Title: We found uranium! (And a way to solve it!)
Review Description: Tap Score team in particular was so helpful. we tested our well for the first time in a decade and found some uranium and iron and bacteria. Kelly helped us pick out a great filtration provider to help solve the problem. Ill be back!
Reviewer Name: Kambiz Boba
Review Submission Date: 2022-06-05
Review Title: Inconsistent
Review Description: Tap Score was consistently finding arsenic in my water (6 times over 18 months) but when I ordered a specification test it came negative. After several emails i was offered to redo the test if I pay for shipping. I ordered the same test from a different company and it came positive with a break to arsenate and arsenite. I understand errors are inevitable but not admitting them and not correcting is unacceptable.
Reviewer Name: Debbie Benbow
Review Submission Date: 2022-03-29
Review Title: I had a very positive experience…
Review Description: I had a very positive experience dealing with SimpleLab. The process was easy and the test results were thorough. When I asked questions online, everyone was patient and kind and very knowledgeable about what they do. I highly recommend SimpleLab.