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2% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
98% users rated Excellent
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Review article published on: 16 Apr 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.9 4.8 4.5 2.3 4.8 3.7
Oct 2022 5 4.2 3.6 3.6 4.8 2.5
Nov 2022 5 3.9 4.4 5 4.9 3
Dec 2022 5 5 5 1.8 5 5
Mar 2023 5 3.1 4.1 5 4.8 5
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Detailed Mytapscore Review by

Introduction

Mytapscore.com is an online water testing service that provides consumers with home water test kits for comprehensive testing of their drinking water. The company was founded in 2017 and has since gained popularity due to its convenience and affordability compared to traditional water testing services. The website offers a wide range of test kits that enable users to identify various contaminants and water quality issues within their homes.

Pros and Cons

Pros: - The website offers a wide range of water test kits for different contaminants and issues. - Mytapscore.com provides accurate and reliable test results within a short period, which saves time and money compared to traditional water testing services. - The website is user-friendly and easy to navigate. - Mytapscore.com provides excellent customer support and assistance to ensure customer satisfaction. Cons: - Some customers have reported delays in receiving their test results due to shipping or processing issues. - The website does not offer testing for some contaminants or issues, which may limit its usefulness to some users.

User Experience

Mytapscore.com provides an excellent user experience, and its website is easy to use and navigate. The website features an intuitive layout that allows customers to find and order the water test kits they need quickly. The checkout process is straightforward and secure, and the order confirmation and tracking information are provided via email. The company provides exceptional customer support and assistance, and users can contact them via email, phone, or live chat.

Pricing and Value for Money

The prices of the water test kits on Mytapscore.com are affordable and competitive compared to traditional water testing services. The prices range from $30 to $250, depending on the type of test kit required. The website offers free shipping on orders over $50, which adds to the value for money. Although the prices may seem high compared to buying a water testing kit at a store, the convenience and accuracy of results make the website a viable option.

Alternatives

There are several alternatives to Mytapscore.com, including traditional water testing services, DIY water testing kits, and other online water testing services. However, Mytapscore.com offers a unique combination of affordability, convenience, accuracy, and reliability that sets it apart from its competitors.

Customer Service

Mytapscore.com offers excellent customer service and support to ensure customer satisfaction. The company provides customers with various communication channels, including email, phone, and live chat, to address any queries or concerns they may have. Additionally, the website has an extensive FAQ section that addresses common questions and concerns.

Product Quality and Selection

Mytapscore.com offers high-quality water testing kits that provide accurate and reliable test results. The website offers a wide range of test kits that cater to various contaminants and water quality issues, including lead, bacteria, nitrates, and more. The test kits are manufactured by reputable companies, and the website provides detailed information on the contents and usage of each test kit.

Website Usability

Mytapscore.com is user-friendly and easy to navigate. The website features an intuitive layout that enables customers to find and order the water test kits they need quickly. The website is optimized for mobile and desktop devices, making it accessible to users regardless of their device. The checkout process is straightforward and secure, and the website accepts various payment methods, including credit cards and PayPal.

Returns and Exchanges

Mytapscore.com offers a 30-day return policy for all its products. Customers can return a product within 30 days of receiving it and receive a full refund. However, the product must be unused and in its original packaging. The company also offers a warranty on its products, which covers any manufacturing defects or faults.

Promotions and Discounts

Mytapscore.com offers various promotions and discounts to its customers, including free shipping on orders over $50 and discounts on bulk orders. Customers can also subscribe to the website's newsletter to receive exclusive offers and promotions.

Reputation

Mytapscore.com has a good reputation among its customers, with many positive reviews and testimonials. The website is known for its accuracy, reliability, and affordability, which has helped it gain popularity quickly. Additionally, the company has a strong social media presence, with active accounts on Facebook, Twitter, and Instagram.

Payment Options

Mytapscore.com accepts various payment methods, including credit cards, PayPal, and Apple Pay. The website uses advanced encryption technology to ensure that all transactions are secure and protected.

Loyalty Programs

Mytapscore.com does not offer a loyalty program at this time. However, customers can subscribe to the website's newsletter to receive updates on any future loyalty programs or rewards.

Customer Reviews

Mytapscore.com has many positive customer reviews and testimonials, with customers praising the website's accuracy, reliability, and affordability. Customers also commend the company for its excellent customer service and assistance.

Community Involvement

Mytapscore.com is actively involved in various community initiatives aimed at promoting clean and safe drinking water. The company partners with various organizations to provide water testing kits and educational resources to underserved communities and those affected by environmental disasters.

Shipping and Costs

Mytapscore.com offers free shipping on orders over $50. The company ships its products to customers within the United States and Canada. The shipping costs and delivery times vary depending on the location and type of product ordered. However, the company provides customers with tracking information to ensure that they can track their orders.

Mytapscore Recent User Reviews

User Rating

5 stars

27

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Reviewer Name: JOSE AGUILAR

Review Submission Date: 2022-11-07

Review Title: Was able to close on my house loan
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Review Description: I unfortunately Had some trouble with my first FHA Certified Well Test. I had some coliform show up. Everything else was good but I couldn’t present that to my bank. I contacted Tapscore/SimpleLab for help and they sent me instructions on how to shock chlorinate the well aswell as helped me thru the whole process. After a few days I sent in my second test and sure enough everything came back clean. I highly recommend Tapscore. Sure saved me alot of hassle and thanks to Robin I was able to close on my house right on time.

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Reviewer Name: Erin Toland

Review Submission Date: 2022-10-03

Review Title: The absolute best customer service I've…
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Review Description: The absolute best customer service I've experienced in a long time. I hade questions that they answered immediately, and I made an error with my purchase which they rectified right away. I love this company. It's so refreshing in today's world to actually feel like a valued customer!

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Reviewer Name: Andy

Review Submission Date: 2022-09-27

Review Title: Tap Score is amazing
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Review Description: I've been working on tracking down a strange smell in my well water and, with the help of Tap Score, we identified not only the smell but also other major problems with heavy metals.The reports are extremely informative and easy to understand. When I had questions, Kelly was able to help me with lightning-fast answers.I highly recommend using TapScore for water testing, everything has been above and beyond my expectations.

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Reviewer Name: Tonya Butler

Review Submission Date: 2022-09-10

Review Title: Perfectly awesome!!
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Review Description: company has been very responsive to my urgent situation needing addressed due do shipping issue (which was no fault of the labs). Kelly went out of her way even before my samples arrived and has beenquick to put my mind at ease by tracking their progress personally. I’d certainly recommend them for your personal or home closing needs-they’ll do what they can for you! I’ll let you know how it all turns out next week!!

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Reviewer Name: Lori Hersant

Review Submission Date: 2022-08-16

Review Title: Easy instructions and great costumer…
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Review Description: Easy instructions and great costumer service. Lot's of resources to help clarify the information.

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Reviewer Name: Ken Charest

Review Submission Date: 2022-08-09

Review Title: Excellent customer Service
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Review Description: Excellent customer Service. We had a quick notice requirement and they exceeded our expectations. They worked with us the whole way and they met our needs before our drop dead date. Highly recommended.

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Reviewer Name: Ryan Sabouneh

Review Submission Date: 2022-07-29

Review Title: Amazing experience
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Review Description: Amazing experience, Kelly was so great and helpful. Can’t believe we were able to get the results so quickly. I would recommend them to anyone!!!

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Reviewer Name: linda warren

Review Submission Date: 2022-06-15

Review Title: Recommend!
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Review Description: The process was easy and very efficient. The website is user friendly and I was able to share my report with people. The customer service(Kelly, specifically) was very helpful with my water retrieval questions and after figuring out the next step with my results.I appreciated the different ratings on my results(federal guidelines, EPA, etc). I have installed and whole house water filter and will repeat another test with Tapscore in a few weeks.

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Reviewer Name: Axel Olson

Review Submission Date: 2022-06-07

Review Title: We found uranium! (And a way to solve it!)
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Review Description: Tap Score team in particular was so helpful. we tested our well for the first time in a decade and found some uranium and iron and bacteria. Kelly helped us pick out a great filtration provider to help solve the problem. Ill be back!

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Reviewer Name: Kambiz Boba

Review Submission Date: 2022-06-05

Review Title: Inconsistent
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Review Description: Tap Score was consistently finding arsenic in my water (6 times over 18 months) but when I ordered a specification test it came negative. After several emails i was offered to redo the test if I pay for shipping. I ordered the same test from a different company and it came positive with a break to arsenate and arsenite. I understand errors are inevitable but not admitting them and not correcting is unacceptable.