Nandosperiperi Reviews

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20 Reviews

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55% users rated Terrible
10% users rated Poor
10% users rated Average
10% users rated Very Good
15% users rated Excellent
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C Chinwe Akpadiaha
135 days ago

From Frustration to Disappointment: My Regrettable Experience with Nando’s

Embarking on a culinary journey often fills one with anticipation and excitement. However, my encounter with Nando's at the St Enoch branch left a bitter taste in my mouth – quite literally. The agonizing wait for our meals tested our patience as minutes stretched into eternity. When the dishes graced our table, they were no longer steaming with freshness but rather tepid and unappetizing. Despite our growling stomachs, we partook in the lackluster spread before us. Little did we know, our decision to satisfy our hunger would soon become a regrettable choice. Upon returning home, a wave of sickness engulfed my entire family. The ensuing two days were marred by relentless purging and vomiting, a consequence of our ill-fated meal at Nando's. For a brand renowned for its peri-peri flavor, this distressing experience at Nando's St Enoch stands out as a stark deviation from expectations. As someone who values quality dining experiences and customer satisfaction, I was left disheartened by the events that unfolded that day. It pains me to recount how what was meant to be a delightful family outing turned into a nightmare of food poisoning. In retrospect, my visit to Nando's was not just a meal but a cautionary tale. It serves as a reminder to always prioritize food safety and quality when selecting dining establishments. The memory of that fateful day lingers, serving as a somber reminder of the importance of upholding high standards in the culinary industry. While it grieves me to pen down these words, I feel compelled to share my apprehensions so that others may exercise caution in their dining choices. Nando's at St Enoch, though known for its vibrant flavors, left a lasting impression on me – just not the kind one would hope for when exploring new gastronomic delights.
B Bob Zilla DeVore
458 days ago

A Hidden Gem: Exceptional Food, Lackluster Service

As I reflect on my recent visit to Nando's, I can't help but be torn between the delicious flavors of the food and the disappointing service. The menu promised bold and authentic tastes, and it certainly delivered on that front. Each bite was a culinary delight, a burst of flavors that left me wanting more. However, the experience was marred by the lackluster service that followed. Despite the restaurant's self-serve concept, the wait time for my order was exceptionally long. It wasn't just a matter of picking up my meal at the counter; instead, I found myself waiting over an hour for the cook to personally deliver it to my table. The labeling mishap, where my order was simply identified as "medium," added to the confusion. It became apparent that the issue lay not with the dedicated staff but rather with the flawed service design. As I navigated through this mixed experience, I couldn't help but wish for a smoother and more efficient service process to complement the exceptional cuisine.
M Michelle Stanley
631 days ago

Unforgettable Dining Experience at nandosperiperi.com: A Mix of Youthful Enthusiasm and Room for Improvement

Stepping into Nando's, I was greeted by the vibrant energy of the young staff, eager to serve. While their enthusiasm was palpable, there seemed to be a touch of inexperience that occasionally led to moments of confusion. Although the menu lacked bottomless drinks, the real disappointment surfaced when I noticed my food sitting out for a significant duration before being served—a sight that might have contributed to a lack of promptness in checking on the food quality during our meal. Regrettably, my dining experience took an unfortunate turn when I discovered not one but two stray hairs in my long stem broccoli. It dawned on me that the chef, with beautiful long locks, might have missed the memo on hair nets—a detail that truly tainted the otherwise enjoyable meal. For a renowned franchise like Nando's, attention to such crucial hygiene practices is not just desirable but imperative. Despite the hiccup, there is hope that with a little more training and oversight, this restaurant can truly shine.
D Deeps
798 days ago

Embracing Flavors and Atmosphere at Nando’s Venue Cribs

I recently had the pleasure of dining at Nando's at the Venue Cribs Causeway Bristol, and I must say, the experience was quite delightful. While some diners may have encountered issues, my visit was nothing short of impressive. The tantalizing aromas and vibrant atmosphere immediately drew me in, setting the stage for a memorable meal. I savored every bite of the flavorful dishes served, from the succulent peri-peri chicken to the delectable sides. The absence of mayonnaise did not hinder my enjoyment, as the spices and seasoning more than made up for it. The service, though not flawless, was friendly and accommodating, adding to the overall positive vibe of the place. Regarding cleanliness, I found the restaurant to be well-maintained, with a keen attention to detail evident in the tasteful decor and spotless dining area. The food supplement station was adequately stocked, and any additional condiments I requested were promptly provided. The seating was comfortable, and I encountered no issues with cleanliness or hygiene during my visit. While some may have been deterred by their experience, I urge fellow diners not to dismiss the charms of Nando's at the Venue Cribs based on isolated incidents. Each visit is a unique culinary journey, and I, for one, will gladly return to savor the delightful flavors and warm ambiance that make Nando's a standout in Bristol's dining scene.
A Alex
840 days ago

A Memorable Family Outing Turned Sour at Nando’s: A Candid Review

Embarking on what was supposed to be a delightful Sunday treat for my daughter, we ventured to Nando’s with eager anticipation. Unfortunately, our experience took an unexpected turn as we found ourselves waiting impatiently for nearly an hour for our meals to arrive. As minutes ticked by, my frustration grew as I noticed larger tables around us being served promptly, finishing their meals before we even received ours. Feeling perplexed and let down, I approached the manager to address our concerns. To my dismay, the explanation offered was unsatisfactory. The manager attributed the delay to the training of new, young staff, a reason that left me feeling disappointed and disheartened. The lack of efficiency and accountability in addressing our concerns was truly unacceptable. While the flavors of Nando’s dishes may be enticing, our dining experience was marred by an unfortunate lack of timely service and poor management response. As a customer seeking a memorable dining experience, it is disheartening to encounter such shortcomings. It is my hope that Nando’s reevaluates its operational practices to ensure that all patrons, regardless of table size or staffing issues, receive the quality service and attention they deserve. Despite this disappointing experience, I remain hopeful for positive changes that can enhance the overall customer journey at Nando’s.
L Lisa Edwards
907 days ago

Transformative Experience at Nando’s Dundee – A Testament to Exceptional Customer Service

Let me share my recent experience dining at Nando's Dundee, hosted at nandosperiperi.com. Initially, I was disheartened by the 1.5-hour wait time conveyed to us for our group of 14. Taking a leap of faith, we decided to proceed, arriving at the restaurant only to be informed of an additional 50-minute delay. Disappointed as we were, a silver lining emerged amidst the chaos. The manager, recognizing the inconvenience caused, took it upon themselves to address our situation. With grace and genuine concern, they not only apologized profusely but also went above and beyond to accommodate our group, even arranging for us to be seated separately to expedite our dining experience. This gesture of exemplary customer service truly resonated with me, demonstrating a commitment to guest satisfaction that surpassed mere commercial intent. As someone visiting from London, I appreciated the warmth and hospitality extended towards us, which played a significant role in salvaging what could have been a disastrous dining affair. In retrospect, this visit holds a special place in my heart, not for the initial hiccups encountered, but for the dedication and empathy displayed by the manager and the team at Nando's Dundee. It's moments like these that redefine a customer's perception and instill faith in the brand ethos. Thank you, Nando's Dundee, for turning what could have been my worst Nando's experience into a transformative lesson on the power of exceptional customer service. Your efforts did not go unnoticed, and I left your establishment with a renewed sense of appreciation and respect. Kudos to you for prioritizing customer satisfaction above all else.
L LLL
946 days ago

Turning Negatives into Positives: Unveiling My First Nando’s Experience

Throughout my inaugural visit to Nando's, specifically the Stratford-upon-Avon branch, I encountered some challenges that cannot be overlooked. From the initial confusion regarding ordering via the app to the lackluster ambiance that reflected a need for refurbishment, the flaws were evident. The uncleanliness, particularly in the restroom facilities, left much to be desired, hinting at a gap in maintenance protocols. The disappointment escalated as the food arrived lukewarm, lacking the vibrant presentation expected from a renowned eatery. Despite these setbacks, the visit was not devoid of bright spots. My son found joy in the experience, relishing the flavors offered by Nando's menu. Additionally, Beth, the manager, played a pivotal role in salvaging the visit, offering valuable insights into nut-free food options and showcasing exceptional customer service. Although this encounter fell short of my expectations, Beth's warmth and assistance, coupled with my son's delight, managed to salvage the overall experience. With a few improvements in cleanliness and service efficiency, Nando's could undoubtedly elevate its reputation and win over more discerning patrons in the future.
S Sunny Singh
1012 days ago

Found My New Favorite Dining Spot at Nando’s Showcase Cinema

My experience with nandosperiperi.com completely changed my dining preferences. After visiting Nando's showcase cinema, I discovered the perfect blend of ambiance and delectable cuisine. However, my recent visit left me under the weather with an upset stomach and fever. At first, I was concerned it might be COVID-19, but after testing negative and considering that I have been working from home for months without venturing out, it became evident that it was the food from Nando's that caused my illness. Although I have been a loyal and frequent patron, having spent substantial amounts at Nando's, this incident has made me reconsider my dining options. It's unfortunate that I can no longer indulge in the flavors I once cherished at Nando's.
S Sabz begum
1031 days ago

Anna and Ben: Exemplary Customer Service at its Finest

From the moment I walked into Nando's and was greeted by Anna and Ben, I knew I was in for an exceptional experience. Their politeness and attentiveness set the tone for what turned out to be an unforgettable dining experience. The level of customer service at this Nando's location is truly exceptional. Anna and Ben exemplify what it means to go above and beyond for their customers. Their genuine happiness and willingness to help make it evident that they truly care about the customers' enjoyment. In particular, Anna's exceptional people skills and leadership as a manager at the Mile End Nando's are commendable. She creates a warm and welcoming atmosphere that instantly makes you feel at home. I cannot express enough how grateful I am for the outstanding service provided by Anna, Ben, and the rest of the team. Their dedication and commitment to customer satisfaction are truly commendable. This experience has undoubtedly left a lasting impression on me, and I cannot wait to return soon. Thank you, Anna and Ben, for making my day truly special. Your exceptional service has not gone unnoticed, and I will continue to recommend Nando's to all my friends and family.
Z Zahidul Haque
1039 days ago

A Tale of Exceptional Service at Nando’s Peri-Peri!

When I first read a review giving Nando's Peri-Peri a one-star rating, I couldn't help but feel compelled to share my own experience - one that paints a completely different picture. Walking into the Mile End road branch, I was greeted by a warm ambiance and friendly staff members who were eager to cater to every request promptly. From the moment I sat down, the attentive waiter was by my side, ensuring my drink was always topped up. The cutlery was readily available, setting the stage for a delightful dining experience. The efficiency in serving our food left us impressed, with no prolonged waiting times to be found. It was evident that the staff at Nando's Peri-Peri prioritized customer satisfaction above all else. As for the online ordering process, I found it to be seamless and hassle-free. Creating an account was a breeze, and the website functioned flawlessly, allowing me to place my order without any issues. Leaving Nando's Peri-Peri that day, I couldn't help but reflect on the contrast between my exceptional experience and the negative review I had read. The delicious food, impeccable service, and overall pleasant atmosphere have turned me into a loyal customer. I can't wait to return and savor more of their mouthwatering dishes. So, to anyone hesitant to give Nando's Peri-Peri a try based on a single review, I urge you to experience it for yourself. You may just find, like me, that it exceeds all expectations and leaves you craving more. Thank you, Nando's, for a truly unforgettable dining experience.
B bhinda dhaliwal
1116 days ago

Transformed Experience: A Heartfelt Redemption at Crayford Nando’s

My experience with Crayford Nando's started on a frustrating note. I placed an order, eagerly anticipating a delightful meal, only to receive a delivery with several missing items. Disheartened, I reached out to customer service, hoping for a quick resolution. To my dismay, I was informed that they couldn't rearrange my order and offered a refund instead. However, what followed was a pleasant surprise. The team at Crayford Nando's went above and beyond to rectify the situation. They not only refunded my order promptly but also extended a sincere apology for the inconvenience caused. Their genuine concern and proactive approach truly won me over. This experience, though initially disappointing, turned into a shining example of exceptional customer service and dedication to customer satisfaction. The team's efforts to make things right have not gone unnoticed, and I am genuinely touched by their commitment to turning a negative situation into a positive one. Thanks to their swift actions and genuine care, my faith in Crayford Nando's has been restored. I am grateful for the opportunity to witness such a transformation and will not hesitate to order from them again in the future. Kudos to the team for their exemplary service and for making things right in the end!
M Mr M
1137 days ago

An Unexpected Act of Kindness: A Customer’s Journey at Nando’s

Allow me to share my recent experience at Nando's in Giltbrook, which left a lasting impact on me. After a challenging 12-hour shift at the hospital, all I craved was a comforting meal. However, upon reaching the restaurant, I was disheartened to learn that the NHS discount was not applicable after 5pm on weekends due to the high volume of customers. Despite showing a Twitter post highlighting the discount, I was informed that each franchise had the autonomy to set their own rules. While it may seem trivial in the grand scheme of things, the significance lies in the principle of the matter. The notion of NHS staff having to physically visit the restaurant to avail of the discount, as opposed to ordering conveniently over the phone or online, seemed unfair and inconvenient. As a frontline worker, this added hurdle felt like a disheartening blow after a grueling shift. In light of this, I urge Nando's to either clearly communicate store-specific exclusions regarding the NHS discount or reconsider the promotion altogether. The conflicting messages between the marketing intent to support the NHS and the practical implementation dampened my spirit and faith in the brand's commitment to healthcare workers. While a simple meal may seem inconsequential, the emotional weight of feeling unsupported in a moment of exhaustion should not be overlooked. Let this experience serve as a reminder of the impact of transparent and consistent customer service, especially when it involves initiatives aimed at uplifting and recognizing the efforts of frontline workers.
A Ann B
1191 days ago

Devoted to Deliciousness: A Nando’s Love Story

From the first bite, I fell head over heels for the mouthwatering flavors of nandosperiperi.com. The succulent chicken and the fiery hot sauce ignited a love affair that I couldn't resist. However, amidst the perfect blend of spices and tender meat, a few hiccups have emerged in the form of incorrect orders. Despite my unwavering loyalty and consistent online orders, there have been instances where the wrong items arrived at my doorstep. From receiving half a chicken instead of the requested chicken skewers to puzzling packaging decisions, these mishaps have left me scratching my head. It's almost as if the local Nando's has a grudge against me, yet my love for their delectable dishes remains unwavering. Speaking of that extra hot hot sauce – it's a flavor revelation that tantalizes my taste buds with every drop. And while I revel in the spiciness, a part of me wishes for an even bolder kick. Could Nando's consider adding a new level of heat to their already stellar hot sauce collection? Despite the occasional order mix-ups, my love for Nando's remains steadfast. The allure of their signature peri-peri chicken and the promise of a flavor adventure keep me coming back for more, even if it means occasionally receiving the unexpected. With a heart full of devotion and a palate eager for more, Nando's has woven its way into my culinary heart, earning a permanent place on my dining table.
J Jean
1243 days ago

Transformed by Exceptional Service and Care: A Testimonial for Nando’s Peri-Peri

Having experienced a challenging situation with my account being hacked on nandosperiperi.com, I unfortunately encountered an unauthorized expense in London. With a heavy heart, I reached out to Nando's, hoping for a prompt resolution and support during this distressing time. Regrettably, my attempts to contact them went unanswered, leaving me feeling abandoned and disheartened. Despite this setback, I can't help but reflect on the occasions when Nando's has provided exceptional service, transforming my dining experiences with their flavorful dishes and inviting ambiance. The care and attention to detail in their menu truly set them apart, making each visit a delightful journey for my taste buds. While this incident has shaken my trust, I believe in second chances and hope that Nando's will take necessary steps to safeguard their customers' information and promptly address any security breaches. Transparency and communication are key in maintaining a strong relationship with patrons, and I trust that Nando's will rise to the occasion and prioritize the safety and well-being of their loyal diners. In sharing my story, I urge others to remain cautious and vigilant in their online interactions, while also recognizing the potential for growth and improvement in every setback. Nando's, I look forward to seeing you emerge stronger from this experience, ready to continue delighting customers with your delectable offerings and unwavering commitment to excellence.
S Sarah Byrne
1483 days ago

Indulgent Delights at Nando’s: A Gym-Goer’s Oasis!

Diving into nandosperiperi.com has been a game-changer for my dining experiences. Nando’s reigns as my ultimate favorite spot to indulge in flavorful meals that align with my healthy lifestyle. The freshness of every dish, like the quarter chicken paired with vibrant saucy spinach, grains, and greens, never fails to elevate my taste buds. Occasionally treating myself to their peri salted chips is a guilty pleasure that I savor. The efficient service and brief wait for the sumptuous food make every visit worthwhile. As someone conscientious about fitness, Nando's menu perfectly caters to my needs, allowing me to relish in delicious meals guilt-free. Their bottomless frozen yogurt is a heavenly conclusion to a satisfying meal, always leaving me with a content smile. Nando's has seamlessly become my go-to place, offering an oasis of both taste and health. Thank you, Nando’s, for consistently providing such a delightful dining experience that keeps me coming back for more!

Introduction:

NandosPeriPeri.com is the official website of Nando's, a popular restaurant chain known for its delicious Peri-Peri chicken. This comprehensive review will cover various aspects of this website, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • NandosPeriPeri.com offers a user-friendly interface that allows customers to easily explore their menu, find information about their restaurants, and place online orders.
  • The website provides detailed information about Nando's Peri-Peri chicken, including its unique flavor, cooking techniques, and nutritional values.
  • Customers can conveniently order their favorite Nando's dishes online for both pickup and delivery.
  • The website features an extensive menu with a variety of options, catering to different dietary preferences and requirements.
  • Nando's is known for its high-quality ingredients, and the website showcases the freshness and sumptuousness of their meals through captivating food photography.
  • The website allows users to sign up for Nando's loyalty program, which offers exclusive perks and rewards.

Cons:

  • While NandosPeriPeri.com provides a user-friendly interface, occasionally, some users may experience slow page load times, especially during peak hours.
  • There are limited customization options available for online orders, which may restrict customers with specific preferences or dietary restrictions.
  • The website lacks a live chat feature that could help customers with inquiries or provide immediate assistance.

User Experience:

NandosPeriPeri.com offers a smooth and intuitive user experience. The website is well-organized, making it easy for visitors to navigate through various sections, such as menu items, promotions, and restaurant locations. The responsive design ensures a consistent browsing experience on both desktop and mobile devices. The visually appealing layout, coupled with vibrant food imagery, entices users to explore Nando's offerings further. However, occasional instances of slow page loading can hinder the overall user experience.

Pricing and Value for Money:

Nando's Peri-Peri chicken dishes are reasonably priced, considering the quality of ingredients and the unique flavors they offer. The website provides transparency regarding pricing, and customers can easily view the cost of each item on the menu. Furthermore, the value for money at Nando's is enhanced by their portion sizes, generous toppings, and the overall taste experience.

Customer Service:

Nando's is dedicated to providing excellent customer service. The website offers several channels for customers to get in touch, including a contact form, email, and phone support. The support team is knowledgeable and responsive, ensuring that customer inquiries and concerns are addressed promptly. However, the absence of a live chat option limits the immediacy of customer support.

Product Quality and Selection:

Nando's is renowned for its high-quality Peri-Peri chicken, marinated with a unique blend of herbs and spices. The website showcases their commitment to quality through detailed descriptions of their ingredients, cooking techniques, and nutritional information. Nando's menu offers a variety of options, including flame-grilled chicken, burgers, wraps, salads, and vegetarian alternatives. This wide selection ensures there is something for everyone, catering to different dietary preferences and requirements.

Website Usability:

NandosPeriPeri.com is designed with a user-friendly interface and intuitive navigation. Important information, such as menu items, pricing, and promotions, is easily accessible. The website's search functionality enables users to quickly find specific items or browse by category. However, occasional delays in page load times can impact the overall usability.

Returns and Exchanges:

Nando's has a customer-centric approach when it comes to returns and exchanges. In the event of an error or quality concern with an order, customers can contact Nando's customer support within a reasonable timeframe for resolution. The website provides clear instructions on how to initiate the return or exchange process, ensuring a smooth experience for customers.

Promotions and Discounts:

Nando's regularly offers promotions and discounts to its customers, which can be found on the website. These promotions may include meal deals, seasonal offers, or discounts for loyalty program members. By providing such incentives, Nando's adds value to the overall customer experience and encourages repeat visits.

Reputation:

Nando's has built a strong reputation for its delicious Peri-Peri chicken and vibrant dining experience. With a successful presence in various countries, Nando's is known for its commitment to quality, fresh ingredients, and excellent customer service. Positive customer reviews and word-of-mouth recommendations contribute to Nando's positive reputation within the industry.

Payment Options:

NandosPeriPeri.com offers multiple payment options to provide convenience and flexibility to its customers. These options may include credit/debit card payments, mobile wallets, and cash on delivery. The website ensures secure transactions by utilizing industry-standard encryption and data protection measures.

Loyalty Programs:

Nando's loyalty program, "Peri-Vilege," rewards customers for their continued support. By signing up, customers can earn points with every purchase, unlock exclusive offers, and receive personalized recommendations. This loyalty program encourages customer retention and provides additional value to frequent diners.

Customer Reviews:

Nando's embraces customer feedback and provides a platform for customers to leave reviews on their website. These reviews offer valuable insights into the dining experience, food quality, and customer service, helping prospective customers make informed decisions. The website also features testimonials from satisfied customers, further solidifying its reputation.

Community Involvement:

Nando's values community involvement and actively participates in various initiatives. They support local communities through sponsorships, charity events, and partnerships with NGOs. The website highlights these activities, contributing to their positive brand image.

Shipping and Costs:

Nando's offers both pickup and delivery options for online orders. The website provides clear information regarding their delivery zones, fees, and estimated delivery times. The cost of delivery may vary depending on the distance from the restaurant and the order size. Customers can also choose to pick up their orders from the nearest Nando's location at no additional charge. In conclusion, NandosPeriPeri.com offers a user-friendly interface, delicious Peri-Peri chicken dishes, and a range of menu options to cater to different preferences. The website provides transparency in pricing, excellent customer service, and a seamless online experience. While occasional slow page load times and limited customization options may be minor drawbacks, Nando's strong reputation, involvement in the community, and commitment to quality make it a trustworthy choice for Peri-Peri chicken enthusiasts.