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Plastic in meals many times – AVOID Pure Intuition
My overview for naturalinstinct.com Plastic in meals once more.... I’ve used Pure Intuition for some time now and my GSD does rather well on it. Nonetheless my previous few orders (together with most up-to-date supply) below my spouse's title, have been completely horrendous. Not one supply has come intact, containers have been broken 90% of the time. They've been damaged or cut up however worse nonetheless, bits of plastic have been blended in with the meals. I raised this final time and acquired a £20 credit score for broken containers (which is a joke) My confidence within the meals being secure and never containing plastic has been misplaced (as this time they had been broken once more). The ‘new’ packaging that was promised that may resolve the breaking apart points reported beneath, remains to be "on the best way". I've now discovered a brand new uncooked meals supplier.. AVOID NATURAL INSTINCT. This time I cannot delete my unhealthy overview as I did final time. Date of expertise: 12 February 2024 - Order Quantity: #1001330597Thrilled with Natural Instinct: A Honest Review
After my usual complete raw food supplier didn't have the offal options I was looking for, I decided to give Natural Instinct a try. My first delivery arrived in a damaged state, with the polystyrene box and food tubs inside showing signs of wear. I reached out to their customer service, and within an hour, I was pleasantly surprised to receive a prompt response with a refund issued for the damaged items. While the packaging could use some improvements, the swift resolution to my issue showcased Natural Instinct's dedication to customer satisfaction. Comparing the quality of the plastic tubs with my previous supplier, I found Natural Instinct's containers to be more fragile and thin. This led to some of the tubs breaking, prompting partial refunds. Although cost-effective, the thinner tubs may not be the most sustainable option in the long run if refunds are a frequent occurrence. In terms of texture, I noticed that Natural Instinct's consistency was more 'watery/mushy' compared to what I was accustomed to, but my dog didn't seem to mind. She thoroughly enjoyed the Working Dog Turkey and Working Dog Duck flavors we tried. Despite these minor setbacks, the excellent customer service and user-friendly online ordering experience deserve praise. My initial 4-star rating reflects my overall satisfaction with Natural Instinct, but I remain open to adjusting my opinion based on future experiences and additional flavor trials. While I'm still deliberating whether to make Natural Instinct my primary supplier, I appreciate their efforts to address packaging concerns. With some improvements in this area, my loyalty to Natural Instinct may grow stronger over time.A Trustworthy Partner for Furry Friends – A Heartfelt Review of Natural Instinct
As a long-time customer of naturalinstinct.com, I have always relied on their products to keep my beloved dogs healthy and happy. Over the years, their food has worked wonders for my furry companions, until my recent experiences left me disheartened. In my past three deliveries, I was dismayed to find that the packaging was consistently damaged, with shards of plastic infiltrating the food. Despite my concerns, the customer service team promptly offered refunds for the damaged boxes. However, the recurring incidents have cast doubt on the safety and quality of the food. Despite assurances of new and improved packaging, the issues persisted, leading to a loss of confidence in the product. The disappointment peaked when I discovered a sharp plastic shard in the meat itself, highlighting a critical oversight in quality control. Regrettably, these recurring incidents have compelled me to seek an alternative raw food provider, a decision made with a heavy heart. Natural Instinct's food may have been exemplary in the past, but the recent lapses have left me exploring new options. While acknowledging the brand's historically impeccable food and customer service, the unfortunate experiences with packaging and plastic contamination have led me to part ways. It is a pity to bid farewell to a trusted partner in pet nutrition, but the safety of my furry companions remains paramount.Unveil the Best for Your Furry Friend: A 5-Star Declaration for Natural Instinct
Upon discovering Natural Instinct, my journey to cater to my beloved Belgian Malinois puppy with top-notch nutrition has been nothing short of exceptional. Despite the initial skepticism fueled by negative reviews, my experience has been profoundly positive. My puppy's growth and well-being have flourished under the nourishment of Natural Instinct's food. Witnessing her shiny coat and healthy weight gain at a steady pace fills my heart with joy. The quality and appeal of the food were apparent from her enthusiastic consumption, showcasing her genuine satisfaction. The swiftness of the shipping process further solidified my trust in the brand. Opting for next-day service usually, I have also experienced speedy deliveries within 2-3 days. Notably, the frozen-solid state of the food upon arrival illustrates the company's dedication to maintaining product freshness. Despite a minor hiccup with an incorrect product in my recent order, Natural Instinct's exceptional customer service shone through. Upon notifying the company, they promptly rectified the error by sending a replacement without requesting the return of the erroneous item. As a delightful surprise, they even included extra food in the replacement package. Acknowledging the feedback on container quality, I echo the sentiment for improvement to avoid any potential health hazards. Enhancements in packaging would elevate the overall customer experience and ensure the safety and well-being of our pets. Considering the convenience factor, a subscription service akin to competitors could streamline the reordering process and offer peace of mind to pet owners. Implementing such a feature would undoubtedly enhance the customer experience and foster long-term loyalty among patrons. In conclusion, my unwavering recommendation of Natural Instinct stands firm. For pet owners seeking to provide their furry companions with a balanced and nourishing BARF diet, Natural Instinct emerges as a trusted ally in promoting pet wellness and happiness.A Disheartening Experience Turned Me Away
After placing my trust in Natural Instinct over the years for their quality products, I was left utterly disappointed by the recent packaging changes. The excitement of receiving my order quickly turned to dismay as I struggled to open the flimsy box, only to find bits of plastic in the meat. The hassle of having to meticulously scrape off the contaminated portions dampened my spirits. It was disheartening to witness such a decline in product presentation and quality control. The once sensible containers have been replaced by what can only be described as a disaster waiting to happen. The containers are hard to open, impossible to securely close, prone to fractures, and a mess waiting to leak once the frozen contents thaw. Out of the last several purchases I made, a significant portion arrived in broken boxes, rendering them unusable for storage once thawed. The company's suggestion to transfer the contents to another container as a solution only added insult to injury. This unfortunate experience has led me to seek out an alternative provider, as I can no longer overlook the disappointing changes. Farewell, Natural Instinct, it pains me to say that this may be our final goodbye.Unwavering Loyalty to Top-Quality Raw Food
As a long-time customer of naturalinstinct.com, I have consistently relied on their raw food products to nourish my beloved furry companions. Having been a loyal patron for years, I can unequivocally attest to the exceptional quality and nutritional value of their offerings. However, recent changes in the quality of the plastic tubs have left me disheartened. The new tubs, noticeably thinner and more fragile, have led to an unfortunate occurrence of breakage. Every time I retrieve a pack from the freezer, my heart sinks at the sight of damage and, in some instances, sharp plastic slivers intermixed with the food. Amidst this challenging situation, I must commend the exemplary support I received from the Customer Services team. Their prompt action and reimbursement for three damaged boxes were indeed appreciated. Nonetheless, the persisting issue remains a concern for the safety of my canine companions. As an advocate for the well-being of my pets, I cannot compromise on the quality and safety of their meals. The thought of them ingesting sharp plastic fragments is alarming, prompting me to explore alternative options that prioritize their health and security. Despite this setback, my loyalty to Natural Instinct's unparalleled commitment to excellence endures, and I remain hopeful for a resolution that upholds the standards I have come to cherish.A Devoted Patron’s Heartfelt Farewell
Reflecting on my time with naturalinstinct.com stirs a mix of emotions – loyalty, disappointment, and ultimately, departure. As a dedicated customer with a household full of furry companions, I've invested not just money but trust in your brand for years. The recent experience, however, left a sour taste in my mouth, quite literally. Upon receiving a bulk order of duck necks, a product my pets usually enjoy, I was met with a revolting surprise. The once promising packages turned out to be a breeding ground for an unbearable stench and a disturbing green slime post-defrosting. The odor was so overpowering that even my outdoor bin bore witness to its offensive nature. Seeking redress, I reached out to customer service, only to encounter skepticism. The request to defrost and photograph the putrid necks for validation seemed not just unreasonable but hazardous. Was I expected to risk contaminating my fridge and home environment to prove the foul state of the product? The lack of trust exhibited in this instance contrasted starkly with the years of unwavering support I had extended to your brand. For a customer who has never hesitated to sing your praises, this disbelief felt like a profound betrayal. It signaled a disconnection between the company I once revered and the one unwilling to acknowledge a rare complaint. In parting ways, I bid adieu not just as a customer but as a loyal advocate whose trust was tested and found wanting. While the decision to sever ties is bittersweet, it is one made with clarity and a heavy heart. Farewell, naturalinstinct.com – may our paths diverge, but may you remember the voices of those who stood by you through the highs and lows.Exceptional Quality Food with Packaging Concerns Addressed
As a loyal customer of naturalinstinct.com, I cannot deny the exceptional quality of the food provided for our furry companions. Over the past four years, our rescue dog has thrived on their products, showcasing the brand's commitment to natural and wholesome ingredients. However, a recent change in packaging has brought forth some concerns. The introduction of new tubs has unfortunately led to unexpected issues. Upon opening a tub after defrosting it, I was disheartened to find tiny white plastic fragments from the corners of the lid sprinkled on top of the food. These sharp particles posed a potential danger if ingested, highlighting a significant flaw in the new design. While the previous packaging also had its flaws, such as occasional breakage, the current situation with the new tubs raises safety concerns. It is essential for Natural Instinct to address this issue promptly to ensure the well-being of beloved pets. In conclusion, while the food quality remains top-notch, the recent packaging changes need urgent attention to maintain customer satisfaction and pet safety. Your swift action in resolving this matter will undoubtedly reinforce your brand's reputation for excellence in both product quality and customer care.Unveiling the True Essence of Loyalty – Natural Instinct
Embarking on this journey with Natural Instinct has been a rollercoaster of emotions, spanning over several years. Initially, the experience was nothing short of excellent, with seamless services and products that spoke to my soul. However, in recent times, the tides seemed to have turned. My last three attempts to place orders resembled a labyrinth, a baffling maze of obstacles that tested my patience. To add to the chaos, the DPD service, which once complemented Natural Instinct's efficiency, faltered like a flickering light in the dark. As I placed my order last Friday, the hope of a smooth transaction lingered in the air. Anticipating an absence on Monday, I meticulously scheduled the delivery for Tuesday. Yet, fate had other plans. Today, on a seemingly ordinary Monday, a text and email disrupted the tranquility, notifying me of an unexpected delivery. This unforeseen turn of events left me disheartened and frustrated, a stark contrast to the joy I used to associate with Natural Instinct. Despite my loyalty, I found myself immersed in a sea of disappointment, yearning for the harmonious experiences of the past. Through this heartfelt recount, my intention is not to criticize but to caution fellow patrons. Amidst the chaos, I urge others to tread carefully and remain mindful of the evolving landscape that is Natural Instinct. May the essence of loyalty and seamless service, which once defined this brand, shine brightly once again, guiding us back to the path of trust and reliability.Exceptional Quality and Service from Natural Instinct
I've been a loyal customer of naturalinstinct.com for the past 7 years, and I must say, the quality and service have always been exceptional. However, my recent experience truly solidified my trust and satisfaction with this company. I typically receive my monthly food orders promptly, but on this particular occasion, there was an unexpected delay. Concerned, I reached out to Natural Instinct and was informed that my order had been damaged by the courier. While this news was disappointing, the way the situation was handled is what truly impressed me. Despite the setback, the customer service team was empathetic and understanding, taking the time to explain the situation in detail. They acknowledged the oversight in not proactively notifying me about the delivery issue and assured me that they would address this internally. Additionally, they promptly processed a replacement for my order, ensuring that my pet's needs were met without any further inconvenience. This level of transparency, accountability, and commitment to customer satisfaction is what sets Natural Instinct apart. Their dedication to not only providing high-quality products but also ensuring a seamless customer experience is truly commendable. I felt valued and reassured throughout the entire process, which speaks volumes about the company's integrity and genuine care for their customers. I wholeheartedly recommend Natural Instinct to pet owners seeking top-notch products and unwavering support. Thank you for consistently going above and beyond to prioritize customer satisfaction. I look forward to continuing my patronage and eagerly anticipate the continued satisfaction that comes with it.Transforming My Pet’s Wellness Journey with Natural Instinct
After stumbling upon Natural Instinct's website, I was intrigued to try their high-quality dog food for my beloved furry friend. Little did I know that this decision would truly transform my pet's wellness journey. The seamless ordering process and prompt delivery exceeded my expectations, showcasing their dedication to customer satisfaction. From the first bite, my dog's enthusiasm for mealtime was palpable. The nutritious ingredients in Natural Instinct's dog food not only satisfied my pet's taste buds but also contributed to a shinier coat and increased energy levels. It was evident that this brand prioritizes the well-being of pets, a quality that resonated deeply with me as a pet parent. Despite the initial hesitation stemming from a negative review, my experience with Natural Instinct has been nothing short of phenomenal. Their exceptional customer service, evident in their swift responses and willingness to address any concerns, reassured me of their commitment to excellence. I urge pet owners to look beyond isolated criticisms and give Natural Instinct a chance to enhance their furry companion's health. My four-legged friend and I are grateful for the positive impact this brand has had on our lives, and I wholeheartedly recommend Natural Instinct to all pet lovers seeking premium nutrition for their cherished animals.Heartfelt Testament: Overcoming Tragedy with Resilience and Awareness
Reflecting on my past with naturalinstinct.com brings forth a mix of emotions - from deep gratitude to lingering sorrow. In 2018, tragedy struck my beloved Maine Coons when they consumed recalled food tainted with TB infection. The repercussions of this oversight only surfaced in 2021, catching us off guard with symptoms we never expected. Witnessing my majestic felines struggle with a latent TB infection was heart-wrenching. Their coughs echoed through our home, their once-playful demeanor replaced by lethargy. The weight loss was gradual but alarming, a silent indicator of the looming threat within them. As their condition worsened, the signs became more ominous - labored breathing, frothing at the mouth, and the haunting fits that signaled their declining health. Seeking answers and support, we embarked on a journey that tested not only our resilience but also our faith in those responsible. Despite the confirmed diagnosis through PCR tests and attempts at treatment with WHO-approved antibiotics, the battle was already lost. Their weakened bodies could not withstand the relentless onslaught of the disease, leaving us shattered with grief. The lack of transparency and accountability from the company only added to our pain. The veil of silence shrouding their past missteps, the insurance complications, and the legal maneuvers left us feeling isolated in our struggle for justice and closure. The weight of our loss was compounded by the echoes of unanswered questions and unaddressed grievances. Through this harrowing experience, one thing became clear - the importance of spreading awareness and advocating for transparency in the pet food industry. Every pet owner deserves to know the risks associated with their choices, the history of products they trust, and the support needed when tragedy strikes unexpectedly. My journey with naturalinstinct.com may have been marred by sorrow and frustration, but it has also ignited a fire within me to raise my voice, to share my story, and to ensure that no other pet owner faces a similar fate in ignorance. Let our shared experiences serve as a beacon of caution and empowerment, guiding pet parents towards informed decisions and vigilant advocacy for their beloved companions. In memory of my treasured Maine Coons, may their legacy inspire change and spark a movement towards a safer, more transparent pet food industry.An Ode to Natural Instinct: Trusted Companion for Senior Pups
I feel compelled to share my genuine experience with naturalinstinct.com, a true savior for my beloved senior dogs. Despite the negative reviews that caught me off guard, I have been a loyal customer for over a decade, witnessing the top-notch service provided by Natural Instinct to my aging furry companions. Through their 11 years of life, this brand has consistently delivered high-quality products, catering to the unique needs of my senior pups. Though facing a minor setback with a product recall, my trust in this company remains unshaken. My dogs and I stand by Natural Instinct, grateful for their unwavering commitment to keeping our furry friends happy and healthy. Thank you for being a steadfast companion in our pet parenting journey.Transforming our Canine Companions’ Lives with Natural Instinct
I cannot express enough gratitude for the exceptional quality and service provided by naturalinstinct.com. The profound impact that Natural Instinct has had on our beloved dogs is nothing short of remarkable. From the moment we welcomed our furry friends into our home, we knew we wanted only the best for them, and Natural Instinct has truly exceeded all our expectations. For the past four and five years, our dogs have thrived on Natural Instinct's wholesome and nutritious meals. Not only have our pups benefited from this natural diet, but our children's dogs also enjoy the same level of care and nutrition. It's a family affair that speaks volumes about the trust and confidence we have in Natural Instinct. Our routine of bulk ordering, thanks to our trusty freezer, ensures that our pets always have a variety of flavors to enjoy. The turkey necks, a Saturday favorite, never fail to elicit excitement and joyful tail wags. The convenience of placing orders over the phone is matched only by the warm and professional service provided by the staff. Every interaction is met with courtesy, efficiency, and a genuine care for our pets' well-being. The seamless process from order to pick-up reflects the dedication and commitment of the Natural Instinct team. Their attention to detail and customer satisfaction is truly commendable. Our experience with Natural Instinct has left us not just satisfied but genuinely grateful for the positive impact it has had on our furry family members. Thank you, Natural Instinct, for transforming our canine companions' lives and ensuring that they receive the best care and nutrition possible.Forever loyal to Natural Instinct!
It's not often that you come across a company that not only meets your expectations but exceeds them in every way possible. Natural Instinct has truly won my heart with their exceptional products and outstanding customer service. Having never fed raw before, I was a bit hesitant at first. However, after 8.5 years of feeding my precious German Shepherd Natural Instinct, I can confidently say that it has been a game-changer. The transformation in my dog's coat is simply astonishing – it's so shiny and soft that people can't help but comment on it. Not to mention, she smells sweeter than any of my previous dogs, which is a testament to the quality of the food. What truly sets Natural Instinct apart is the fact that my furry companion maintains a healthy weight while feeling completely satisfied after each meal. That, to me, speaks volumes about the nutritional value of their products. Moreover, I can't praise their customer service enough. The team is not only friendly but also incredibly efficient. I've lost count of the number of times my deliveries have arrived within 24 hours of placing an order. It's clear that they value their customers as much as they value the well-being of our beloved pets. Thank you, Natural Instinct, for consistently going above and beyond. I wouldn't go anywhere else for my pet's needs. Your dedication and passion shine through in every aspect of your business. Keep up the fantastic work!No Results Found
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{{{reviewBody}}}Introduction
NaturalInstinct.com is an online retailer that specializes in eco-friendly and sustainable home and personal care products. With a mission to promote a healthier and more sustainable lifestyle, Natural Instinct offers a wide range of natural and organic products that are free from harsh chemicals and harmful ingredients. From cleaning supplies to skincare products, their selection caters to individuals who prioritize their well-being and the environment.
Pros
- Extensive selection of natural and organic products
- Products are free from harsh chemicals and harmful ingredients
- Eco-friendly and sustainable packaging
- User-friendly website with easy navigation
- Competitive pricing
- Fast and reliable shipping
- Excellent customer service
Cons
- Limited international shipping options
- Availability of certain products may vary
User Experience
Natural Instinct provides a seamless user experience through their well-designed website. The layout is visually appealing and easy to navigate, allowing users to find their desired products quickly. The search function is also efficient, and product descriptions are detailed and informative. Additionally, the website provides helpful resources such as blog articles and ingredient glossaries that further enhance the user's understanding of the products.
Pricing and Value for Money
One of the notable advantages of Natural Instinct is its competitive pricing. While natural and organic products often come at a premium, Natural Instinct offers affordable options without compromising on quality. The value for money is evident in the high-quality ingredients used in their products, making them worth the investment for those seeking a healthier and more sustainable lifestyle.
Customer Service
Natural Instinct prides itself on providing excellent customer service. Their dedicated support team promptly assists customers with inquiries, product recommendations, and order inquiries. Customers appreciate the timely responses, friendly approach, and willingness to resolve any issues that may arise. Natural Instinct's commitment to customer satisfaction reflects their dedication to building long-term relationships.
Product Quality and Selection
Natural Instinct offers a diverse range of products that meet high standards of quality and efficacy. Each item is carefully formulated using natural and organic ingredients, avoiding harmful chemicals and additives commonly found in mainstream products. From skincare essentials to household cleaners, their selection caters to various needs, ensuring customers can effortlessly transition to a greener and healthier lifestyle.
Website Usability
Natural Instinct's website is designed with user-friendliness in mind. The intuitive interface allows users to browse through categories, filter products, and access relevant information effortlessly. The checkout process is smooth, ensuring a hassle-free shopping experience. Additionally, the website adapts well to different devices, making it accessible and convenient for customers on desktops, tablets, and smartphones.
Returns and Exchanges
Natural Instinct maintains a fair and flexible returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return within a specified time frame. The company offers refunds or exchanges, provided the products are unopened and in their original condition. Customers appreciate the hassle-free returns process, which further adds to their overall satisfaction.
Promotions and Discounts
Natural Instinct frequently offers promotions and discounts, allowing customers to save on their purchases. These promotions are often advertised on the website and through newsletters, providing customers with opportunities to indulge in their favorite products or try new offerings at a reduced cost. The company's commitment to providing value for money is evident through these attractive deals.
Reputation
Natural Instinct has established a strong reputation in the market as a trusted retailer of natural and eco-friendly products. Their commitment to sustainable practices, transparency, and dedication to customer satisfaction has garnered positive reviews and praise from customers. The brand's presence on reputable online platforms and recognition from industry influencers further solidify their reputation as a credible source for natural products.
Payment Options
Natural Instinct offers a variety of convenient payment options to cater to different preferences. Customers can choose to pay using major credit cards, including Visa, Mastercard, and American Express. Additionally, secure online payment methods such as PayPal and Apple Pay are also accepted, ensuring a safe and hassle-free transaction process.
Loyalty Programs
As of the time of this review, Natural Instinct does not have a specific loyalty program. However, they do offer periodic promotions and discounts for returning customers, allowing them to enjoy additional benefits and savings. Additionally, the company occasionally provides exclusive deals and updates to registered members through their newsletter.
Customer Reviews
Customer reviews for Natural Instinct are overwhelmingly positive, highlighting the effectiveness of the products and the brand's commitment to natural ingredients. Customers appreciate the positive impact the products have on their well-being and the environment. The brand's dedication to transparency and sustainability resonates with users, ensuring a loyal and satisfied customer base.
Community Involvement
Natural Instinct actively engages in community involvement by supporting various environmental and social initiatives. Through partnerships with nonprofit organizations and participation in local events, they promote awareness and education about sustainable living. Customers value their commitment to making a positive difference beyond selling products, choosing Natural Instinct as a trusted brand to support.
Shipping and Costs
Natural Instinct offers fast and reliable shipping services to customers. The shipping costs and delivery timeframes vary depending on the location and order size. However, free shipping is often available for orders above a certain value, allowing customers to save on shipping expenses. The company strives to ensure timely deliveries and provides tracking information to keep customers informed about the progress of their orders.
In conclusion, NaturalInstinct.com is a valuable online retailer for those seeking natural and eco-friendly home and personal care products. With an extensive selection, competitive pricing, and a commitment to quality and sustainability, they provide a compelling option for consumers looking to prioritize their well-being and reduce their environmental footprint.