Navigatorgear Reviews

Voted Average (3/5)

79 Votes

79 Reviews

Vote Now

In the Big Sales category

Navigatorgear Coupons

Visit the store for coupons and offers
 

Pie-Chart Analysis

15% users rated Terrible
24% users rated Poor
27% users rated Average
14% users rated Very Good
20% users rated Excellent
Navigatorgear Coupons
Write a review

Introduction

Navigator Gear is an online store in Australia that offers a wide range of high-quality outdoor and adventure gear. With a focus on providing reliable and durable products, Navigator Gear aims to cater to the needs of outdoor enthusiasts, hikers, campers, and travelers. This review will delve into various aspects of their website, product offerings, customer service, and more, providing an in-depth analysis of the advantages and disadvantages of shopping with them.

Pros and Cons

Pros:
  1. Extensive selection of outdoor gear
  2. High-quality products
  3. Competitive pricing
  4. User-friendly website
  5. Easy returns and exchanges
Cons:
  1. Limited loyalty program benefits
  2. Shipping costs can be high
  3. Doesn't offer international shipping

User Experience

Navigator Gear provides a seamless browsing and shopping experience to its users. The website is well-designed, featuring clear categories and intuitive navigation. Product pages offer detailed descriptions, specifications, and customer reviews, aiding customers in making informed purchasing decisions. The checkout process is simple, and account creation is not mandatory, allowing for hassle-free shopping.

Pricing and Value for Money

The pricing at Navigator Gear is generally competitive compared to other outdoor gear stores in Australia. While some items might be slightly higher priced, the superior quality and durability make them good value for money. Regular promotions and discounts further enhance the affordability. However, shipping costs can add up, impacting the overall value for money.

Customer Service

Navigator Gear prides itself on providing excellent customer service. Their team is responsive, knowledgeable, and eager to assist customers with any queries or concerns. Contact options include email and phone, ensuring prompt support. The returns and exchanges process is straightforward, and Navigator Gear strives to resolve any issues promptly, enhancing customer satisfaction.

Product Quality and Selection

Navigator Gear offers a diverse range of outdoor gear, including backpacks, tents, sleeping bags, hiking gear, and more. The products are sourced from reputable brands known for their durability and performance. The quality of the items is consistently praised by customers, indicating Navigator Gear's commitment to providing reliable and long-lasting products.

Website Usability

The Navigator Gear website is designed with user-friendliness in mind. The layout is clean, and products are well-organized into relevant categories. Quick search functionality and filters enable customers to find specific items easily. The website's loading speed is satisfactory, ensuring a smooth browsing experience.

Returns and Exchanges

Navigator Gear offers a hassle-free returns and exchanges policy. If a product doesn't meet the customer's expectations, they can return it within a specified period for a refund or exchange. The process is straightforward, and the customer service team promptly handles such requests, ensuring customer satisfaction and confidence in their purchase.

Promotions and Discounts

Navigator Gear regularly runs promotions and discounts, providing customers with opportunities to save on their outdoor gear purchases. These promotions are often highlighted on their website, making it easy for customers to take advantage of the discounted prices. Additionally, signing up for the newsletter ensures that customers stay informed about the latest deals and offers.

Reputation

Navigator Gear has built a strong reputation in the outdoor gear market. With numerous positive reviews and testimonials from satisfied customers, their reputation for providing high-quality products and excellent service is well-established. The brand prioritizes reliability and durability, catering to the needs of outdoor enthusiasts across Australia.

Payment Options

Navigator Gear offers multiple payment options to accommodate customer preferences. These include major credit and debit cards, as well as secure online payment methods like PayPal. The availability of diverse payment options ensures convenience and flexibility for customers.

Loyalty Programs

While Navigator Gear currently offers a loyalty program, the benefits are somewhat limited. Points are earned based on purchases, but these points can only be redeemed for a small discount on future orders. Enhancing the loyalty program with additional perks and exclusive offers would further incentivize repeat purchases and customer loyalty.

Customer Reviews

Customer reviews of Navigator Gear are overwhelmingly positive. Customers appreciate the high-quality products, prompt customer service, and user-friendly website. The product reviews assist potential buyers in making informed decisions, generating trust and authenticity around Navigator Gear's offerings.

Community Involvement

Navigator Gear actively contributes to the outdoor community by sponsoring local events, collaborating with outdoor enthusiasts, and supporting conservation efforts. Their commitment to giving back to the community demonstrates their dedication to preserving and promoting outdoor activities and sustainability.

Shipping and Costs

Navigator Gear offers shipping within Australia, but unfortunately, they do not provide international shipping. The shipping costs can vary depending on the weight and size of the ordered items. While the shipping fees can be a drawback, Navigator Gear endeavors to deliver products promptly and securely, ensuring customers receive their purchases reliably. In conclusion, Navigator Gear is a reputable online store in Australia that excels in providing high-quality outdoor gear to adventure enthusiasts. With a user-friendly website, competitive pricing, excellent customer service, and a diverse selection of products, Navigator Gear stands out in meeting the needs of outdoor enthusiasts. While there are some areas for improvement such as loyalty program benefits and international shipping options, the overall experience with Navigator Gear is highly satisfactory. For those seeking reliable and durable outdoor gear, Navigator Gear is a trusted option.