Neat Reviews

Voted Good (5/5)

2365 Votes

45 Reviews

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In the Cloud Storage Service category

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0% users rated Terrible
0% users rated Poor
4% users rated Average
7% users rated Very Good
89% users rated Excellent
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C customer Sunny Garrett
67 days ago

Embarking on a Timeless Neat Journey: A Customer’s Authentic Experience with Lisa

I cannot help but express my gratitude towards Lisa at Neat for her exceptional assistance in seamlessly transferring my old files to the Neat cloud. Her patience and understanding during the process made the transition smooth and stress-free, especially when I encountered difficulties with certain items. Moreover, the insightful Zoom chats provided by Neat proved to be invaluable, offering me a deeper understanding of the software and enhancing my user experience even further. It is rare to come across such dedicated and knowledgeable customer support, and Lisa truly stood out with her unwavering commitment to ensuring my satisfaction. Having been a loyal Neat user for over two decades, I am thrilled to embark on this new journey with their latest software. The reliability and efficiency of Neat's services have been consistent throughout the years, and Lisa's remarkable support only reinforces my decision to continue trusting Neat for all my organizational needs. Thank you, Lisa, for your outstanding assistance and for reaffirming my confidence in Neat's capabilities. Your dedication has made my experience unforgettable, and I look forward to continued success with Neat's innovative solutions.
C customer
70 days ago

Gabriel’s Exceptional Service: A Quick Fix with Efficiency and Expertise

Embarking on my digital journey with Neat.com, I encountered a minor bump along the way. However, with Gabriel's swift intervention, my experience turned into a seamless adventure. His sharp eye quickly pinpointed the root of the issue, ensuring that all connections were in perfect harmony. Gabriel's efficiency and expertise shone brightly as he effortlessly resolved the technical hiccup, leaving me impressed by his professionalism and dedication to customer satisfaction. Thanks to his prompt actions, I could get back to enjoying the full benefits of Neat.com without any further delays. I would like to express my heartfelt gratitude to Gabriel for his top-notch assistance. His exceptional service truly made a difference and turned a potentially frustrating situation into a positive encounter. Kudos to Gabriel and the Neat.com team for their commitment to resolving customer concerns with speed and proficiency.
T Tom
71 days ago

Redefining Customer Care: A Beacon of Patience and Support at neat.com

In a world where technology often feels overwhelming, finding exceptional customer service is a gem. My experience with neat.com's telephone assistance/training was nothing short of outstanding. Stephen, the representative who guided me through the software and scanner setup, exuded patience and expertise. As someone who admits to not being tech-savvy, Stephen's ability to simplify complex processes and walk me through every step was a breath of fresh air. His calm demeanor and willingness to answer all my questions thoroughly made the experience not just easy but enjoyable. Customer service interactions can sometimes feel transactional, but Stephen’s approach felt genuine and personalized. As a result, my confidence in using the new software and scanner soared. Neat.com not only offers top-notch technology but also a team of professionals who truly care about their customers' success. I am grateful for Stephen's assistance and for the reassurance that exceptional customer care is still alive and well at neat.com.
M Mark
71 days ago

Unparalleled Customer Support That Exceeds Expectations

Reflecting on my experience with neat.com, I am compelled to share how their customer support team truly shines. What initially drew me to neat.com was their promise of exceptional service, and I can confidently say that they have delivered beyond my expectations. Every interaction with their support staff has been characterized by their deep knowledge and genuine willingness to assist. Whether I had a simple inquiry or a more complex issue, they approached each situation with a high degree of professionalism and expertise. What sets neat.com apart is not only their prompt and precise responses but also the personalized care they extend to each customer. I felt valued and respected throughout the entire process, which significantly enhanced my overall satisfaction with their services. In an age where customer support often feels like a mere formality, neat.com stands out as a beacon of excellence. I am grateful for their unwavering commitment to not only meeting but surpassing customer needs. My experience with neat.com has undoubtedly set a new standard for what exceptional customer support should look like.
L Linda
76 days ago

Transformational Experience with Steven at Neat.com

Upon engaging with Steven at Neat.com, I was immediately struck by his intuitive understanding of my learning style and needs. His proactive approach, suggesting access to my computer for better guidance, showcased his dedication to ensuring I grasped the program effortlessly. Steven's mentorship was nothing short of transformative as he took me on a personalized tour, simplifying complex concepts and features with ease. I cannot praise Steven enough for his patience, expertise, and unwavering support throughout our interaction. Working with him was not only productive but also an absolute pleasure. I am immensely grateful for the opportunity to learn from such a great instructor and would highly recommend Steven to anyone seeking a seamless learning experience at Neat.com. Thank you, Steven, for your exceptional guidance!
D Donna Costley
76 days ago

Neat.com: Preserving My 2023 Memories

When I stumbled upon Neat.com, little did I know that it would become my saving grace for keeping track of my 2023 receipts. As someone who often struggles with organization, Neat.com has been a game-changer in not only storing but also categorizing and managing my financial documents. Their intuitive interface makes it a breeze to upload and sort through receipts, saving me valuable time and stress. Thanks to Neat.com, I can now easily access and retrieve any receipt from 2023 with just a few clicks. I am truly grateful for their service and highly recommend it to anyone looking to simplify their financial record-keeping.
M Marianne
83 days ago

Above and Beyond Support: A Beacon of Excellence

In the realm of online assistance, where frustrations can run high and patience may wear thin, finding a shining beacon of excellence like Liza at neat.com is nothing short of a blessing. I found myself faced with a nagging issue, and Liza's approach was nothing short of admirable; patient, attentive, and thorough. Her dedication to truly understanding my inquiry before providing a solution was a breath of fresh air. Liza's diligence in ensuring that not only was the problem resolved, but that I comprehended the resolution entirely, stood out to me. It is evident that she values customer satisfaction above all else. As we bid farewell to our chat session, I couldn't help but feel a sense of gratitude for the assistance I had received. Liza's professionalism and genuine care for resolving my issue left a lasting impression. Neat.com is truly fortunate to have such a dedicated individual on their support team. If you find yourself in need of online assistance, look no further than Neat.com and trust in their exceptional team to go above and beyond, just like Liza did for me.
D Dennis H
88 days ago

Yearlong NEAT Journey Unveiled: Liza’s Expertise Rescues My Accounting Business

From the depths of digital disarray, emerged a savior – Liza from the NEAT CHAT line. My longstanding relationship with NEAT has transformed the way I conduct business, and Liza's recent intervention has only solidified my loyalty. As a NEAT enthusiast since 2008, my reliance on their software and scanners has only grown. With a myriad of expense reports and invoicing permeating my accounting/event services businesses, the need for seamless functionality is paramount. This is where Liza's expertise truly shone. Our recent encounters saw her effortlessly navigating through my concerns, swiftly deploying remote solutions, and ensuring that my NEAT software and scanner were up to date. Her adept handling of my technical woes not only minimized downtime but also reaffirmed my trust in the NEAT support team. With each interaction, Liza's knowledge and patience left an indelible mark, resonating long after our chats ended. The sheer relief of having my issues promptly resolved speaks volumes of her proficiency and dedication to customer satisfaction. To Liza – a beacon of brilliance in the realm of customer support – I express my heartfelt gratitude. She is the embodiment of NEAT's commitment to excellence, and her unwavering assistance has secured my unwavering loyalty for years to come. Thank you, Liza, for being the guiding light in my NEAT journey.
D Dennis H
88 days ago

Exceeding Expectations: Liza’s Expertise Shines Through on NEAT Software

When it comes to exceptional customer service, Liza from NEAT's CHAT line sets the gold standard. I recently found myself in a bit of a pickle with my NEAT software and scanner, and Liza was there to save the day not once, but twice. Having been a loyal NEAT user since 2008, I rely heavily on their software for my accounting and event services businesses. With multiple expense reports and invoices to manage throughout the year, scanning 25-50 receipts per report is the norm for me. Needless to say, any downtime is costly. Enter Liza, the hero of my software woes. Her expertise and knowledge on NEAT software were unmatched as she effortlessly guided me through updating my programs and scanner. With a few remote accesses to my computer, she swiftly handled the installation and deletion of necessary programs, ensuring my workflow remained uninterrupted. Thanks to Liza's quick thinking and problem-solving skills, my issue was resolved promptly, minimizing any disruption to my operations. I can't express enough gratitude to Liza for her stellar support and going above and beyond to assist me. If you ever find yourself in need of NEAT assistance, rest assured that Liza will be there to save the day!
B Brian Currie
91 days ago

Reliable and Knowledgeable Support for Neat/Raven Interface

When I reached out to Neat.com for assistance with the Neat application, I had the pleasure of speaking with Liz. Not only was she incredibly knowledgeable about the interface, but she was also a delight to interact with. Her pleasant demeanor made the entire experience that much more enjoyable. Liz patiently guided me through the process, answering all of my questions with expertise and clarity. Her assistance was invaluable, and I was genuinely pleased with the level of support I received. It's reassuring to know that Neat.com has such dedicated and capable professionals on their team. I want to extend my heartfelt thanks to Liz for her outstanding support. Her commitment to customer satisfaction has undoubtedly left a lasting impression. I can confidently say that my experience with Neat.com has been nothing short of exceptional, thanks in no small part to individuals like Liz. Brian Currie
B Brian Currie
91 days ago

A Lifesaver for Neat & Raven Users: A Heartfelt Experience

Whenever I think of the Neat application, Liz from neat.com instantly comes to mind. Her expertise and helpful nature shone brightly during our interaction, leaving me in awe. Liz not only knew the ins and outs of the Neat interface but also had a knack for making the complex seem simple. Her patience and willingness to guide me through every step was a breath of fresh air in the world of tech support. It's rare to come across customer service representatives who genuinely care about solving your issues, but Liz surpassed all expectations. Her friendly demeanor and professional attitude made me feel like a valued customer, and for that, I am truly grateful. Thanks to Liz, navigating the Neat and Raven interface has become a breeze. If you ever find yourself in need of assistance with the Neat application, look no further than Liz. Her dedication to helping customers, like myself, achieve success is truly commendable. Thank you, Liz, for your outstanding support! Sincerely, Brian Currie
R Ray Beaver
95 days ago

Transformative Support for Achieving My Reporting Goals

I couldn't be more satisfied with the support I received from neat.com. The technical assistance I received was not only helpful but also incredibly understanding of my needs. The team not only guided me through the process but also offered valuable suggestions on how to efficiently generate my report. Their insightful tips truly made a difference in streamlining my task, and I am truly grateful for their expertise.
B Barbara customer
105 days ago

Neat.com: Liza Goes Above and Beyond to Transition My Files to the Cloud

When I first embarked on the daunting task of migrating my old NEAT files to the cloud, little did I know that Liza from neat.com would become my dedicated ally throughout this process. Her unwavering commitment and tireless efforts truly made a world of difference. Liza's dedication shone through as she diligently worked to mitigate the files from my old NEAT into the CLOUD. Her expertise and patience were evident as she guided and supported me every step of the way. Whenever I encountered obstacles, she was always there to offer timely assistance and valuable insights. What truly stood out was Liza's willingness to go the extra mile by imparting her knowledge, teaching me how to efficiently move files from my computer into the cloud. Her dedication to empowering me with the necessary skills demonstrated her genuine commitment to ensuring my utmost satisfaction. Thanks to Liza's exceptional support, I am now able to seamlessly access and manage my files in the cloud. I couldn't be more satisfied with the remarkable service she provided. Liza's dedication and hard work have made a meaningful impact on my experience with neat.com, and I am truly grateful for everything she has done for me.
B Barbara customer
105 days ago

Liza: A Genuine Gem Dedicated to Excellence!

As an avid user of neat.com, I had the pleasure of working closely with Liza, an exceptional professional known for her dedication and unwavering support. Throughout the process of transitioning my old NEAT files into the cloud, Liza showcased an unparalleled work ethic and commitment to excellence that truly set her apart. What struck me the most about Liza was her tireless work ethic and commitment to ensuring that every aspect of the file migration process was seamless and efficient. She was not just a knowledgeable expert but also a patient and understanding guide, always ready to lend a helping hand whenever I needed assistance. One of the most significant ways Liza impacted my experience was by teaching me how to independently manage and move files from my computer to the cloud. Her willingness to share her expertise and empower me with new skills was truly invaluable and greatly appreciated. Thanks to Liza's meticulous attention to detail and proactive support, I was able to successfully navigate the transition process with ease and confidence. Her dedication and genuine care for my needs made the entire journey a smooth and rewarding one. In conclusion, I am incredibly grateful for all that Liza has done for me. Her hard work, patience, and expertise have made a lasting impact on my user experience with neat.com. I wholeheartedly recommend Liza to anyone seeking a dedicated professional who goes above and beyond to deliver exceptional service and support. Thank you, Liza, for everything you do!
Y Yvonne Silva
105 days ago

Above and Beyond: A Wonderful Experience with Neat.com!

When I reached out to neat.com for assistance, Liza C. provided me with exceptional customer service that truly went above and beyond. Her knowledge and professionalism were evident from the moment we started interacting. What stood out the most was her friendly and amicable nature, making the entire experience pleasant and stress-free. I was genuinely impressed by the level of support I received. Thank you, Liza C., and thank you, neat.com, for making customer satisfaction a top priority!

Introduction

Neat.com is an online retailer that offers a wide range of products for organization and productivity. With a user-friendly website and an extensive selection, Neat.com aims to provide solutions to everyday clutter and help customers streamline their lives. Whether you need storage solutions, desk organizers, or digital tools for managing documents, Neat.com has you covered.

Pros and Cons

  • Pros:
    • Wide selection of organization and productivity products
    • User-friendly website with easy navigation
    • Excellent customer service and support
    • High-quality products
    • Convenient returns and exchange policy
  • Cons:
    • Some products can be pricey
    • Limited promotions and discounts

User Experience

The Neat.com website offers a seamless user experience. The intuitive interface makes it easy to find the products you need and navigate through different categories. The search function is efficient, allowing users to quickly locate specific items. The product pages provide detailed descriptions, images, and customer reviews to aid in decision-making. Overall, the user experience on Neat.com is highly satisfactory.

Pricing and Value for Money

While some products on Neat.com may have higher price tags compared to their counterparts in physical stores, the quality and functionality of the items justify the cost. Neat.com focuses on offering high-quality products that are worth the investment. Additionally, the convenience and time-saving benefits of these organization tools provide excellent value for money in the long run.

Customer Service

Neat.com prides itself on providing exceptional customer service. Their knowledgeable and friendly support staff promptly responds to customer inquiries and resolves any issues that may arise. Whether you have a question about a product or need assistance with placing an order, Neat.com's customer service team is dedicated to ensuring a positive experience for every customer.

Product Quality and Selection

Neat.com maintains a high standard when it comes to the quality of their products. They carefully curate their selection to include items that are durable, functional, and aesthetically pleasing. From elegant desk organizers to innovative digital scanning tools, Neat.com offers a wide range of products that meet the needs of different customers seeking to enhance their organizational systems.

Website Usability

The Neat.com website is designed for ease of use. The intuitive layout allows users to navigate effortlessly through the various categories and product pages. The search function works efficiently, providing accurate results. The overall design is clean and modern, enhancing the shopping experience. Neat.com has prioritized website usability to ensure a seamless and enjoyable browsing experience for its customers.

Returns and Exchanges

Neat.com has a hassle-free returns and exchange policy. If you are not satisfied with your purchase, you can easily initiate a return or exchange within a specified time frame. The process is straightforward, and Neat.com's customer service team is readily available to assist with any inquiries or concerns. This commitment to customer satisfaction sets Neat.com apart from other retailers.

Promotions and Discounts

While Neat.com does not heavily rely on promotions and discounts, occasional offers are available. These promotions may include discounts, free shipping, or bundled deals. Customers who sign up for the Neat.com newsletter can receive updates on upcoming promotions and exclusive deals, ensuring that they never miss out on savings opportunities.

Reputation

Neat.com has built a strong reputation for providing high-quality organization and productivity products. The brand is known for its commitment to customer satisfaction and has garnered positive reviews from numerous satisfied customers. Neat.com's dedication to delivering reliable and efficient solutions has solidified its reputation as a trusted online retailer in the market.

Payment Options

Neat.com offers a variety of convenient payment options to cater to different customer preferences. Major credit cards, including Visa, Mastercard, American Express, and Discover, are accepted. Additionally, Neat.com supports secure online payment platforms such as PayPal, ensuring a safe and seamless transaction process for all customers.

Loyalty Programs

Currently, Neat.com does not offer a specific loyalty program. However, customers can stay updated on discounts and promotions by subscribing to the Neat.com newsletter. Neat.com values its customers and regularly provides opportunities for them to save and benefit from their purchases.

Customer Reviews

Customer reviews play a crucial role in guiding potential customers on the quality and effectiveness of products. Neat.com encourages customers to leave honest reviews to help others make informed decisions. These reviews can be found on each product page, providing valuable insights and feedback from verified purchasers.

Community Involvement

Neat.com actively engages in community involvement initiatives. The company partners with nonprofit organizations to support causes related to organization, education, and productivity. Neat.com's commitment to giving back to the community highlights its dedication to making a positive impact beyond providing organizational products.

Shipping and Costs

Neat.com offers reliable and efficient shipping services to customers. The shipping costs will vary depending on the destination, weight, and dimensions of the products. Neat.com strives to provide competitive shipping rates and ensures prompt delivery. Customers can choose from various shipping options during the checkout process to select the one that best suits their needs.