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10% users rated Excellent
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Review article published on: 08 Sep 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 1.4 3.9 1 3.8 3.7
Oct 2022 5 3.5 4.7 1 4.2 2.5
Mar 2023 2.7 5 3.8 1 2.8 3
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Detailed Neatorobotics Review by

Introduction

Neato Robotics is a leading manufacturer of smart home technology, specializing in robotic vacuums. The brand has earned a reputation for delivering high-quality products that combine cutting-edge technology with exceptional functionality, making household cleaning a breeze. The company's range of robotic vacuums is designed to provide superior cleaning performance, enabling users to enjoy a cleaner, healthier home environment. In this review, we will provide an in-depth analysis of various aspects of neatorobotics.com to help you make an informed purchase decision.

Pros and Cons

Pros:
  • Efficient and powerful cleaning performance
  • Smart mapping technology for customized cleaning
  • Compatible with smart home technology
  • Cost-effective pricing
  • Reliable customer service
Cons:
  • Can be noisy during use
  • May require additional accessories for optimal cleaning performance

User Experience

Navigating the neatorobotics.com website is a pleasant experience. The website is well-designed, featuring clear navigation menus and product categories. Users can browse products by category, including robot vacuums, accessories, and spare parts. The website also features a blog section that provides valuable insights into robotic cleaning technology and offers useful tips on how to get the most out of your neato robotic vacuum.

Pricing and Value for Money

At Neato Robotics, prices are reasonable, considering the superior quality of the products. Prices typically range from $400 to $800, depending on the model and accessories you select. The value for money is well worth it, given that the vacuums are durable, efficient, and provide superior cleaning performance.

Alternatives

Though Neato Robotics is an exceptional brand, it is not the only one in the market. The most popular alternatives to Neato Robotics include iRobot Roomba, Shark, and Eufy, with products ranging from $200 to $1000.

Customer Service

Neato Robotics has a reputation for providing exceptional customer service. Their customer service team is knowledgeable, friendly, and ready to assist with any queries promptly. Users can contact Neato Robotics through various channels, including email, phone, and online chat. The company also offers a comprehensive FAQ section on its website, covering common product-related queries.

Product Quality and Selection

Neato Robotics offers a comprehensive range of high-quality robotic vacuums that are durable, reliable, and efficient. The vacuums are designed to provide optimal cleaning performance, thanks to advanced features such as smart mapping and Edge Cleaning. Users can also purchase accessories such as filters and brushes to enhance the vacuum's performance, making them a versatile cleaning tool for your home.

Website Usability

The neatorobotics.com website is user-friendly, featuring easy navigation menus, clear categories, and a clean layout. The site is optimized for a seamless user experience, providing relevant information about the various products on offer. The site also features convenient search and filter functions, allowing users to find what they are looking for quickly.

Returns and Exchanges

Neato Robotics offers a 30-day money-back guarantee on all its products, enabling users to return products that don't meet their expectations. The company also offers a one-year limited warranty on all products, providing assurance that you are buying a reliable and durable product.

Promotions and Discounts

Neato Robotics offers various promotions and discounts throughout the year, allowing users to enjoy exceptional value for money. These promotions and discounts are typically time-bound and available to all registered customers, making it easy to stay up-to-date and maximize savings.

Reputation

Neato Robotics has an excellent reputation for delivering high-quality, efficient, and reliable robotic vacuums. The company has consistently received positive reviews from customers, and its products have received numerous awards and accolades from reputable industry bodies.

Payment Options

Neato Robotics accepts various payment options, including credit cards, PayPal, and Apple Pay. The website is secure, ensuring that all payments are processed safely and securely.

Loyalty Programs

Neato Robotics does not offer any loyalty programs at the moment, but customers can sign up for the brand's newsletter to receive exclusive promotions, deals, and tips.

Customer Reviews

Customer reviews of Neato Robotics products are overwhelmingly positive, with many customers praising the vacuums' smart mapping technology, efficient cleaning performance, and reliability.

Community Involvement

Neato Robotics is actively involved in various community initiatives, including environmental awareness programs and charity drives. The company's commitment to social responsibility and sustainability is evident in its product design and business practices.

Shipping and Costs

Neato Robotics offers free shipping for all orders, with delivery times ranging from 2-7 business days, depending on your location. The company also offers expedited shipping options for an additional fee. Shipping costs are calculated based on the order's weight and delivery location, ensuring that users only pay what's necessary.

Conclusion

Neato Robotics is a reliable and trusted brand that provides exceptional robotic vacuum cleaners. While the brand has its pros and cons, the overall value and quality of their products are unparalleled. From user experience to product quality and selection, customer service, and shipping, Neato Robotics offers an exceptional shopping experience. Whether you are looking for a reliable and efficient robotic vacuum cleaner or accessories to enhance your cleaning experience, Neato Robotics has got you covered.

Neatorobotics Recent User Reviews

User Rating

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Reviewer Name: Liam

Review Submission Date: 2021-09-10

Review Title: awful service, unreliable product.
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Review Description: my d7 connected was returned twice while under warranty. 2 months out of warranty if failed again and neato weren't interested in a fix. Suggestion was to get it repaired in germany at an atrocious cost. No thanks neato. For the cost of the repair I can buy one of your competitor brands. Terrible decision on my part to buy a neato. no service options in Ireland and neato don't care if their flagship product is a lemon

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Reviewer Name: Clive Sirju

Review Submission Date: 2021-08-31

Review Title: Horrendous customer service
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Review Description: Bought a vacuum a few months ago. It started giving problems. It’s been about 2 months now since I reported it and the customer service is absolutely horrendous. It’s like going around in circles with the person I’m communicating with. Wouldn’t recommend buying anything here.

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Reviewer Name: Unhappy

Review Submission Date: 2021-06-24

Review Title: Dreadful
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Review Description: Dreadful. My battery died after a few years, ok I could understand that. Ordered replacement kit from parent company, (not cheap). Same problem continued. Contacted Neato. No help. Warranty on replacement only applies in US. Suggested shipping to Germany repair center at my cost as it’s out of warranty. So imho botvac D5 is a poor option. No useful error indicators and from the blogs online this problem i experienced is not a once off.

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Reviewer Name: Danny

Review Submission Date: 2021-05-19

Review Title: Great when it works (50% of the time
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Review Description: Great when it works (50% of the time, various issues, unit replaced 3 times). Customer Service is painful.

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Reviewer Name: MNagels

Review Submission Date: 2021-01-09

Review Title: Can there be less then one star
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Review Description: Can there be less then one star ! Don’t buy this very expensive robot. I had an extended warranty because let’s be honest it doesn’t come cheap. In the beginning all was fine until after 2 years the software went beserk. After 3 times sending it back to the retailer the problems where not solved and they admitted it was beyond repair. To be followed.....waiting for a voucher because even with extended warrenty the robot is NOT replaced.

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Reviewer Name: Andy G

Review Submission Date: 2020-12-29

Review Title: Died just out of warranty
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Review Description: Died just out of warranty, neato demand £70 for the privilege of simply assessing to see if is repairable then demand a further £200 for a dead motherboard. DAYS OUT OF WARRANTY! Customer service is a joke. Avoid, buy a Dyson instead.

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Reviewer Name: Leonid Koyler

Review Submission Date: 2020-11-23

Review Title: The robot has error reboot me
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Review Description: The robot has error reboot me. The reparation price is like new one. No service in Canada. After 2 years I need to buy new one.

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Reviewer Name: Freddyfox

Review Submission Date: 2020-08-18

Review Title: Reliability a big issue, sorry to say keep clear
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Review Description: Such a shame, my D5 was originally replaced due to a fault, the new hasn't been used that much and developed a fault, told to change the charger then the battery still didn't fix the problem as it is out of warranty its at my cost, told to get it repaired also at my cost, I would have hoped it would last more than 2 years not having used it that much. Disappointing, my other Botvac still works. Sorry to say I will be looking at an alternative robot product.

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Reviewer Name: Yann Murer

Review Submission Date: 2020-06-11

Review Title: To avoid
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Review Description: To avoid! The first D7 almost caught fire, the replacement D7 failed until the end of the warranty. The after sales service is dismal. They had good products in the past!

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Reviewer Name: dean hicks

Review Submission Date: 2020-06-01

Review Title: Worked fine for 10 months
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Review Description: Worked fine for 10 months. Died on me so called customer services. Everything went down hill from then. D7 now been at shop for almost 4 months and no closer to seeing it again. Email reply’s from letmerepair Scotland are just be with you in 3-6 days or waiting for parts. Still trying to get someone to take ownership of problem instead of fobbing off to others.