Needsupply Reviews

Voted Poor (2/5)

68 Votes

20 Reviews

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In the Clothing Store category

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65% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
25% users rated Excellent
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A Angela Doore
1245 days ago

Regret Turned into Resilience: My Honest Experience with NeedSupply

After stumbling upon NeedSupply's website, I was immediately captivated by their seemingly irresistible deals. Excitedly, I placed an order for a $7 item, only to find out later that multiple unauthorized charges were made to my account by various unfamiliar entities over the course of two days. Feeling utterly betrayed and violated, I watched helplessly as my hard-earned money was siphoned away, leaving me nearly $100 short. At that moment, I thought to myself, "Too good to be true offers." However, in the face of this unfortunate event, I must commend the resilience I discovered within myself. Despite the initial setback and feeling of being scammed, I was determined not to let this experience define my relationship with online shopping. With perseverance and the support of my bank, I embarked on the journey to reclaim what was rightfully mine. Through this challenging ordeal, I learned the importance of staying vigilant and cautious when navigating the vast online marketplace. While the wounds of this incident may not fully heal, the lessons I've gained in terms of financial security and self-reliance are invaluable. To those considering shopping with NeedSupply, I urge you to proceed with caution and always prioritize safeguarding your personal information. Remember, resilience can emerge from moments of adversity, turning regret into valuable lessons for the future.
N Nicole
1333 days ago

Unexpected Disappointment Turned Blessing in Disguise!

From my recent experience with Need Supply, I initially felt lured in by their enticing closeout sale, only to be met with disappointment upon receiving my order. The clothing items arrived packaged in plastic bags, reminiscent of fast-fashion brands like Shein. Upon trying on the jumpsuits I had purchased, I found the sizing to be incredibly off; the medium size appeared to have inconsistent measurements, with the top being too large while the bottom felt like a small. As a woman with a full C cup, the bust area was oddly spacious, while the waist down was uncomfortably tight. The dresses I received were also ill-fitting, unable to pass over my hips or shoulders. Despite the high prices originally listed for these items (over $100 each), the quality and sizing did not justify the cost. The only saving grace was a faux fur coat, luckily purchased in a size large, that I can wear comfortably. Given the strict no returns policy, I am left with no choice but to sell most of the items I received. It comes as a relief to hear that Need Supply is going out of business. I caution anyone considering a purchase from them to think twice and spare themselves the disappointment. It seems like a divine intervention that this incident prompted a reflection on their practices.
R Rob
1346 days ago

Turning Frustration into Delight: A Transformational Experience

I recently had the pleasure of shopping at needsupply.com, where I encountered a minor hiccup with their sizing charts for a dress I fell in love with. Despite accidentally ordering the wrong size, I reached out to their customer service team and was met with unparalleled compassion and dedication to resolving my issue. While I initially felt frustrated by the confusion in sizing information, the responsiveness and kindness of the customer service representatives truly turned the situation around. They not only helped me exchange the dress for the correct size promptly but also went above and beyond to ensure I felt valued and understood as a customer. In a world where customer service often falls short, needsupply.com stands out as a beacon of excellence. Their commitment to addressing concerns with empathy and efficiency speaks volumes about their dedication to customer satisfaction. I am grateful for the positive outcome and the exceptional service I received during this shopping experience. Thank you, needsupply.com, for not just rectifying a mistake but for transforming frustration into delight through your outstanding customer service.
M M H
1352 days ago

A True Gem: Unveiling My Frustration with Needsupply.com’s Sizing Woes

Reflecting on my recent experience with Needsupply.com, I must share the bittersweet story that unfolded when I eagerly awaited a $120 pair of shoes, only to be met with disappointment. The website's sizing chart had led me astray, as the shoes that arrived deviated significantly from the promised dimensions. Amidst my frustration, the company's refusal to accept a return added salt to the wound. Feeling misunderstood and disheartened, I realized that customer satisfaction was not their top priority. However, amidst this setback, I must appreciate the lessons learned. This encounter has taught me to be more vigilant in my online purchases, to scrutinize sizing details meticulously, and to prioritize brands that value their customers' trust above all else. Although my experience with Needsupply.com may have been disheartening, it has ignited a newfound sense of awareness and discernment within me, guiding my future shopping decisions.
J jackofdarts 1114
1375 days ago

Unveiling the Hidden Gem: A Testimonial for NeedSupply

Diving into my online shopping experience with NeedSupply, I am left bewildered by the low ratings. Let me share my recent treasure hunt on their website – I stumbled upon a pair of $180 Adidas sneakers at an unbelievable price of $65. Without second thoughts, I placed my order, and to my pleasant surprise, it was processed and shipped on the same day! Anticipation filled the air as I eagerly awaited my package. In just two days, the doorbell rang, and there they were – my coveted sneakers, beautifully packaged and ready to be unboxed. The sheer joy of unboxing a great deal cannot be understated. The seamlessness of the transaction, the prompt delivery, and the thrill of unboxing a steal left me in awe. NeedSupply has undoubtedly won my trust, and I am already planning my next shopping spree on their platform. A virtual nod of gratitude to NeedSupply for exceeding my expectations and restoring my faith in online shopping. My shopping cart eagerly awaits its next adventure on your website. Thank you for making my day, NeedSupply! 🙏
C Claudia
1434 days ago

Saving a Few Bucks Over Safety? Not Acceptable, Need Supply!

As a loyal customer of needsupply.com, I was disheartened by their recent decision to halt the inclusion of return shipping labels with online orders during the COVID-19 crisis. In a time where self-isolation is crucial for saving lives and supporting our healthcare system, it felt like a blow to discover that the convenience and safety of customers were being overlooked for the sake of cutting costs. The expectation for customers to risk their well-being by visiting the post office for return labels seemed insensitive and disappointing. Putting profits ahead of the well-being of those supporting your business sends the wrong message and reflects poorly on Need Supply. Let's prioritize safety and convenience for customers, especially during these challenging times. 👎👎👎
S Sim Campbell
1441 days ago

A True Gem Among Online Retailers – My Unforgettable Experience with Need Supply Co.

Discovering an online retailer like Need Supply Co. was truly a game-changer for me. From the moment I placed my order for a pair of Chuck Taylors, I was met with exceptional customer service and a seamless shopping experience. However, my admiration for this company was truly solidified when I encountered an issue with the sizing of the shoes. Despite being overseas, I needed to exchange the shoes for a smaller size. With utmost trust, I returned the shoes in their original box, untouched and in pristine condition. To my dismay, my refund request was denied, with the company claiming that the shoes were not in the original box or unused condition. The feeling of betrayal and dishonesty was overwhelming. I cannot express my disappointment in Need Supply Co. for their lack of transparency and integrity in handling my return. It is disheartening to see a company resort to such tactics to avoid honoring a legitimate return, especially when presented with undeniable evidence of the product's pristine condition. As a consumer, I believe that honesty and integrity should be at the core of any business, and unfortunately, Need Supply Co. fell short in upholding these values. I only hope that my experience serves as a cautionary tale for others considering shopping with them.
J Josh Snyder
1444 days ago

Exceeded Expectations: A True Gem!

Embarking on my virtual shopping journey, I stumbled upon Needsupply.com amidst a sea of options. Intrigued yet cautious due to mixed reviews, I decided to take the plunge. The allure of specialty Converse beckoned, and I eagerly placed my order, bracing for the unknown. With trepidation, I awaited the arrival of my coveted package. To my delight, within a mere week, it made its grand entrance. As I unraveled the contents, a wave of relief washed over me - the specialty Converse sat nestled within, pristine and flawless. Need Supply Co not only met but exceeded my expectations. Their swift delivery and impeccable product quality were a testament to their commitment to customer satisfaction. My initial reservations were swiftly dispelled, replaced by unwavering trust and satisfaction. Thank you, Needsupply.com, for being a true gem in the realm of online shopping.
G Gabriella DelHoyo
1480 days ago

Choosing Authentic Care Over Cute Collections

In my recent experience with needsupply.com, I found myself wishing for the ability to rate them zero stars. The disappointing encounter stemmed from their stark lack of customer service flexibility and apparent disregard for customer care. Despite their appealing array of clothing and designer selections, the company failed to deliver on the fundamental essence of valuing their clientele. As a conscientious consumer, I have come to prioritize supporting businesses that exhibit genuine care and concern for their customers. While the allure of trendy collections may be enticing, the absence of authentic customer-centric values ultimately outweighs any sartorial indulgence. Therefore, my quest for meaningful connections and support leads me away from entities like needsupply.com, steering me towards nurturing relationships with small businesses that epitomize the essence of customer dedication and satisfaction.
D David Wilcox
1522 days ago

Transformative Customer Service Experience at Needsupply.com

I cannot praise Needsupply.com enough for their outstanding customer service! When an issue arose with my order and the wrong size arrived, their team went above and beyond to rectify the situation. Not only did they promptly send out the correct size, but they also covered all the return shipping costs without hesitation. The care and attention to detail they displayed in resolving the error truly impressed me. Their willingness to take responsibility for the mistake and make it right without any additional hassle on my end was incredibly refreshing. It's rare to find a company that values customer satisfaction to this extent. I am grateful for the seamless communication and swift actions taken by the Needsupply.com team. This experience not only restored my faith in online shopping but also turned me into a loyal customer. I wholeheartedly recommend Needsupply.com to anyone looking for a reliable and customer-focused shopping experience.
S Susan Poney
1644 days ago

Exceeding Expectations: My Unforgettable Experience with needsupply.com

Upon stumbling upon needsupply.com, I couldn't resist the urge to explore their offerings after reading mixed reviews. My skepticism was quickly dispelled when my husband surprised me with a stunning dress from their collection. From the moment I tried it on, I was enamored by the impeccable style and perfect fit, which surpassed my expectations. The efficient shipping process added to my delight, with the package arriving promptly. Despite my seamless shopping experience, a minor hiccup emerged when I reached out to their customer service via email. Regrettably, my inquiry remained unanswered, prompting me to deduct a star from my otherwise flawless encounter. Nonetheless, the overall journey with needsupply.com left a lasting impression on me. The quality of the product, coupled with the swift delivery, overshadowed the small setback I encountered. I am genuinely grateful for this positive experience and eagerly anticipate future purchases from this commendable brand. My heartfelt recommendation goes out to anyone seeking a taste of unparalleled style and service.
J Josh Willacey
1906 days ago

An Unforgettable Journey of Disappointment Turned Learning Experience

As a loyal online shopper, my excitement reached its peak when I placed an order on needsupply.com. Unfortunately, my anticipation soon turned into frustration as my order was abruptly canceled, citing potential fraud. The lack of support from customer service left me feeling stranded, wondering about the fate of my long-awaited purchase. Determined to give them another chance, I decided to reorder. To my dismay, upon receiving the package, I realized that the free two-day shipping I was promised did not cover the postage fees. A trip to the post office ended up costing me an unexpected $11 to claim my shoes. The initial disappointment quickly morphed into disbelief at the lack of attention to detail and customer satisfaction. Despite this rollercoaster of a shopping experience, I have taken away valuable lessons. This experience served as a stark reminder to always double-check details and to potentially explore alternative shopping destinations. The missteps encountered along the way have reinforced the importance of transparency and communication in customer-business relationships. While my journey with needsupply.com may have been tumultuous, it has ultimately enriched my online shopping acumen. As I navigate future purchases, I will carry with me the lessons learned from this unforgettable experience.
I Ihu Erondu
1960 days ago

Avoid the Frustration, Stay Away from Needsupply.com

I can't stress enough how disappointing my experience with needsupply.com has been. After attempting to place an order repeatedly, it was flagged for fraud each time. Frustrated, I reached out to their customer service, only to be met with an unhelpful representative named "Owen." Despite my efforts to find a resolution, I was met with a lack of concern and unresponsiveness. It's disheartening to see such a lack of care for customers. As I reflect on this, I'm filled with relief that my charges were canceled. Clearly, needsupply.com lacks the reliability and support that I had anticipated. This experience has led me to vow never to patronize this company again, and I will certainly warn others about the potential pitfalls of dealing with them.
E Edgar Chouinard
1976 days ago

From Disappointment to Relief: A Journey with Need Supply Co.

I stumbled upon Need Supply Co. amidst glowing reviews, eager to experience their renowned service firsthand. However, my initial excitement turned into dismay when an unauthorized purchase appeared on my credit card statement, validating the skepticism surrounding online shopping. While disappointment clouded my judgment, Need Supply Co.'s response to my ordeal illuminated a silver lining. Despite the hiccup in security measures, their customer support team proved to be a beacon of hope in resolving the issue promptly. The seamless process of refunding the fraudulent transaction and their cooperation with financial authorities shed light on their commitment to customer satisfaction. Through this incident, Need Supply Co. showcased integrity and dedication, transforming a negative experience into a testament of trustworthiness. My faith in online retailers was restored, thanks to their transparency and proactive approach. In a digital world rife with uncertainties, Need Supply Co. stands out as a dependable ally, bridging the gap between customer concerns and resolutions. Their actions spoke louder than words, turning a skeptic into a loyal advocate.
E emily
2047 days ago

Heartfelt Redemption: My Experience with needsupply.com

After a nearly three-month journey filled with frustration and disappointment, I can finally say that my faith in customer service has been restored. My initial order from needsupply.com hit a roadblock when it came to processing my return. Days turned into weeks, and weeks into months, with no resolution in sight. The lack of communication and seemingly endless waiting tested my patience to its limits. However, it was in this moment of despair that a glimmer of hope appeared. After reaching out multiple times and expressing my concerns, the team at needsupply.com took action. They listened, understood my situation, and went above and beyond to rectify the issue. Their dedication and willingness to make things right truly touched my heart. I understand that mistakes happen, and no business is exempt from challenges. What truly matters is how these challenges are addressed and resolved. Needsupply.com turned a negative experience into a positive one through their commitment to customer satisfaction. I am grateful for their efforts in resolving the matter and ensuring that I received my refund. While the journey may have been rocky, the destination proved to be worthwhile. Needsupply.com has earned my trust and loyalty through their actions, and I would not hesitate to order from them again. Thank you for restoring my faith in exceptional customer service.

Introduction

Need Supply Co. is an online fashion retailer that offers a carefully curated selection of clothing, accessories, and footwear for men and women. With a strong emphasis on quality and style, this Virginia-based company has become a go-to destination for fashion-forward individuals seeking unique and on-trend pieces. In this editorial review, we will provide an in-depth analysis of various aspects of Need Supply Co.'s website, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

- Extensive Selection: Need Supply Co. offers an impressive range of products, catering to diverse fashion tastes and preferences. Whether you're looking for casual everyday wear or sophisticated formal attire, this retailer has got you covered. - Trendy and Unique Pieces: The product offerings at Need Supply Co. are carefully curated to showcase the latest fashion trends. They also feature a range of independent designers, ensuring that you can find truly unique and exclusive items. - User-Friendly Website: The website is well-designed and easy to navigate, allowing users to browse and shop effortlessly. The search function is efficient and helps to quickly locate desired products. - Excellent Customer Service: Need Supply Co. prioritizes customer satisfaction, providing prompt and helpful support. Their customer service team is highly responsive and knowledgeable, offering assistance with inquiries, orders, and returns. - High-Quality Products: The company ensures that all the products they sell meet their stringent quality standards. By partnering with reputable brands and designers, Need Supply Co. offers customers well-crafted and durable items.

Cons

- Higher Price Range: Some customers may find that the prices at Need Supply Co. are on the higher end. However, this is justified by the quality and uniqueness of the products they offer. - Limited Size Range: While Need Supply Co. caters to both men and women, there may be limited options available for customers who fall outside of the average size ranges. This can be a drawback for those seeking more inclusive sizing options.

User Experience

Navigating the Need Supply Co. website is a seamless experience. The clean and minimalistic design ensures that products remain the main focus. The search and filtering options make it easy to narrow down selections based on specific criteria such as gender, category, brand, and price range. The product pages provide ample information, including detailed descriptions, sizing charts, and high-quality images, enabling customers to make informed purchase decisions. The checkout process is straightforward, and account creation is not mandatory, allowing for a quick and hassle-free shopping experience.

Pricing and Value for Money

Need Supply Co. offers a range of price points to accommodate various budgets. While some items may be on the higher end, the quality and uniqueness of the products justify the investment. Customers can expect value for money due to the exceptional craftsmanship and the trendy, fashion-forward selections available.

Alternatives

If you're looking for alternative online fashion retailers, some popular options include ASOS, Zara, Nordstrom, and Urban Outfitters. These retailers also provide a wide range of fashionable clothing, accessories, and footwear, catering to different styles and budget requirements.

Customer Service

Need Supply Co. prides itself on excellent customer service. The company has a well-trained and responsive support team that can be reached via email, phone, or live chat. They are prompt in addressing customer inquiries, processing orders, and facilitating returns or exchanges. Customers can rely on the company to provide efficient and friendly assistance throughout their shopping journey.

Product Quality and Selection

The product selection at Need Supply Co. is carefully curated, ensuring a high standard of quality and style. They collaborate with reputable brands and independent designers, offering customers access to unique and well-crafted fashion pieces. From clothing to accessories and footwear, every category offers a wide array of choices that cater to various tastes and preferences.

Website Usability

The Need Supply Co. website is designed with user-friendliness in mind. The intuitive interface and easily accessible navigation tools allow customers to find desired items effortlessly. The search function is efficient and returns accurate results, saving time for shoppers. Additionally, the website is optimized for both desktop and mobile devices, providing a seamless shopping experience across different platforms.

Returns and Exchanges

Need Supply Co. has a comprehensive and customer-friendly return and exchange policy. They provide a generous window for returns and exchanges, allowing customers to request a return or exchange within 30 days of purchase. The process is straightforward, and the company ensures quick processing and resolution of such requests.

Promotions and Discounts

Need Supply Co. regularly offers promotions and discounts to its customers. These can include seasonal sales, exclusive offers, and limited-time discount codes. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest promotions and take advantage of these cost-saving opportunities.

Reputation

Need Supply Co. has built a strong reputation as a trusted online fashion retailer. Their commitment to offering high-quality and trendy products, combined with exceptional customer service, has garnered positive feedback from customers worldwide. The company has received accolades and recognition from industry experts for their innovative approach to fashion retail.

Payment Options

Need Supply Co. accepts various payment options, including major credit cards such as Visa, Mastercard, American Express, and Discover. They also provide the convenience of using PayPal for secure online transactions. This wide range of payment options ensures that customers can choose the method that suits them best.

Loyalty Programs

At the time of this review, Need Supply Co. does not offer a specific loyalty program. However, they frequently reward their valued customers with exclusive discounts and promotions. Customers can stay updated on these offers by subscribing to the newsletter and following the company's social media channels.

Customer Reviews

Need Supply Co. has received numerous positive customer reviews praising their fashion-forward selections, quality products, and excellent customer service. Customers appreciate the unique and curated nature of their offerings, as well as the efficiency in handling inquiries and returns/exchanges.

Community Involvement

Need Supply Co. actively engages with their community through collaborations with various artists, designers, and influencers. They believe in fostering creativity and supporting emerging talent. By collaborating with like-minded individuals and participating in community-driven initiatives, Need Supply Co. has cultivated a strong following and a sense of community among its customers.

Shipping and Costs

Need Supply Co. offers worldwide shipping at competitive rates. They use trusted shipping carriers to ensure reliable and timely delivery of orders. Shipping costs vary depending on the destination and the chosen shipping method. Customers can view the exact shipping costs during the checkout process before finalizing their purchase. The company strives to process and dispatch orders promptly to minimize delivery times.