Users Voice for Nelly

53% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
47% users rated Excellent
Pie Chart Review Representation for Nelly
Nelly Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 30 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 3.5 4.4 2.2 4.8 4.5 3.9
Oct 2022 5 4.6 1.4 4.3 4.7 4.7
Nov 2022 2 4.2 1.1 2.4 4.5 3.8
Dec 2022 5 5 5 5 5 5
Mar 2023 3.4 3.6 1.3 1.7 4.1 4.2
Line Chart for Rating of peer stores

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Detailed Nelly Review by

Introduction

Nelly.com is a Swedish fashion retailer that offers a wide range of trendy clothes, shoes, and accessories for women. The online store was launched in 2004 and has since grown to become one of the biggest fashion retailers in Scandinavia. The brand’s mission is to offer affordable fashion, and their offerings are updated weekly.

Pros and Cons

Pros:
  • Large variety of products, with new items added weekly
  • Competitive pricing compared to other fashion retailers
  • Free delivery for orders above a certain amount
  • User-friendly website with easy navigation
Cons:
  • Quality of the products can be inconsistent
  • Poor customer service, with slow response times and unhelpful staff
  • Difficulties with returns and refunds process
  • Occasional stock issues and delayed delivery times

User Experience

Nelly.com is a website that is straightforward to use. It is easy to navigate and find what you are looking for. The website layout is clean, and the product pages are well designed with clear images and product details. There is also an option to create an account, which makes the buying process more comfortable as all the user's information is saved for future purchases. However, customer reviews on third-party review sites suggest that the buying experience has been mixed for some customers.

Pricing and Value for Money

Nelly.com offers affordable fashion products, from dresses to accessories, with most items priced under $50. Their pricing model is quite reasonable compared to other retailers, and they often have clearance sales, which allows customers to save up to 70% on selected items. Shipping is free for orders over a certain amount. However, the quality of some of their products may not always match their prices, which can be disappointing for some customers.

Alternatives

Some alternatives to Nelly.com include ASOS, Boohoo, and Missguided. They offer similar products, pricing, and delivery and have consistent product quality and better customer service ratings overall.

Customer Service

One of Nelly.com's biggest drawbacks is their customer service level. The response time to queries is generally slow, and the representatives have been described as unhelpful by some customers. Many customers have expressed dissatisfaction with the store's handling of payment issues, returns, and exchanges.

Product Quality and Selection

Nelly.com has a vast selection of fashion products, from casual wear to formal wear, accessories, and lingerie. Nevertheless, the quality of their products has been inconsistent. Some products have been praised for their value, while others have been criticized for their subpar quality.

Website Usability

The Nelly.com website is user-friendly, but there have been some complaints regarding its performance, especially during peak periods. The load times have been slow, and some customers have faced difficulties navigating the website or finding what they are looking for.

Returns and Exchanges

Nelly.com has been criticized for the returns and refunds process. Many customers have complained about the difficulties they've faced during this process, with some having to wait months to receive a refund or exchange. The returns policy is not clear, and the instructions can be confusing, leading to some customers receiving incorrect returns or refunds.

Promotions and Discounts

Nelly.com often offers promotional deals through their email newsletter or on their website, with discounts ranging from 10% to 70% off. They also offer seasonal sales, which provide customers with excellent value for money.

Reputation

Nelly.com has a mixed reputation. While the site has many positive reviews on their website, customers have complained about quality control issues, poor customer service, and difficulties with returns and refunds. Some customers have also reported that Nelly.com provided false advertisements regarding their stock, which led to disappointment and delays.

Payment Options

Nelly.com accepts several payment options, including major credit cards and PayPal, which makes it easy for customers to pay for their purchases. Unfortunately, some customers have complained about payment problems, with their orders being declined or cancelled without notice.

Loyalty Programs

Nelly.com has a loyalty program called NLY VIP that rewards customers for their purchases. The program offers exclusive benefits for members, including free shipping, special deals on selected items, and early access to sales.

Customer Reviews

Nelly.com's customer reviews have been mixed. Customers are impressed with the range of products, pricing, and delivery. However, there have been complaints about product quality, customer service, and difficulties with returns and refunds.

Community Involvement

Nelly.com has been involved in several charitable projects, including partnerships with organizations that work towards social and environmental causes. They have previously worked on projects focused on child welfare, plastic-free oceans, and more.

Shipping and Costs

Nelly.com offers free shipping for orders over a certain amount. The shipping times may vary depending on the customer's location. However, some customers have reported that their orders are delayed or do not arrive at all, which can be frustrating.

Nelly Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Jino

Review Submission Date: 2022-12-07

Review Title: Bra service av Amanda ?
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Review Description: Bra service av Amanda ? Tack Amanda ?

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Reviewer Name: Ella Eriksson

Review Submission Date: 2022-12-04

Review Title: Problem with order
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Review Description: I got really fast help and they were super nice. I didn’t get a order confirm on my mail but they told me it was on the way

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Reviewer Name: Mia

Review Submission Date: 2022-11-01

Review Title: No refund
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Review Description: Ordered clothes, wrong size, returned all. It's been 20 days since Nelly.com received the goods back and 3 unanswered contact attemps later no refund has been credited to my bank account. Just plain bad business.

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Reviewer Name: Chatarina

Review Submission Date: 2022-10-12

Review Title: Great and friendly sevice
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Review Description: I contacted the customer chat today because I received a blouse that had a defect. Malin J. at customer support answered and she really made my day! In a few minutes she solved my problem in a very professional and friendly way, and I am now expecting a new blouse in a few days. Very good service. Special Thanks to Malin!

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Reviewer Name: Nina Stanisic

Review Submission Date: 2022-09-23

Review Title: Pierre is the best
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Review Description: Pierre is the best. He is very helpful, kinde and reliable employee. Just all the best words for him. ?

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Reviewer Name: Vera

Review Submission Date: 2022-09-02

Review Title: Great customer service
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Review Description: Customer service has always been really good! I have contacted customer service about five times. Most of the time Pierre from Nelly.com has answered me and always been super helpful, so a special thanks to him. :)

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Reviewer Name: Tinka Roest

Review Submission Date: 2022-08-04

Review Title: Good Service
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Review Description: Really good service. I placed an order and the next day the sale was expanded. I mentioned this and they immediately changed the amount on my order.

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Reviewer Name: Aniela

Review Submission Date: 2022-08-01

Review Title: I ordered my shoes on July 11 and I…
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Review Description: I ordered my shoes on July 11 and I waited three weeks for my order (I normally got email with order number) and I didn’t get anything so I send email to them and they wrote back that the package was not sent and I have to wait up to 5 working days for the money back, and if I want these shoes, I have to order them again and, as an apology, give me the money for shipping. embarrassing

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Reviewer Name: Sanna

Review Submission Date: 2022-06-14

Review Title: Superbra service!
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Review Description: Superbra service!

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Reviewer Name: Lisa Krokstad

Review Submission Date: 2022-06-07

Review Title: Super kundeservice ??
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Review Description: Super kundeservice ??Raskt,effektivt og hyggelig ?