Nelly User Reviews

Introduction

Nelly.com is a Swedish fashion retailer that offers a wide range of trendy clothes, shoes, and accessories for women. The online store was launched in 2004 and has since grown to become one of the biggest fashion retailers in Scandinavia. The brand’s mission is to offer affordable fashion, and their offerings are updated weekly.

Pros and Cons

Pros:

• Large variety of products, with new items added weekly
• Competitive pricing compared to other fashion retailers
• Free delivery for orders above a certain amount
• User-friendly website with easy navigation

Cons:

• Quality of the products can be inconsistent
• Poor customer service, with slow response times and unhelpful staff
• Difficulties with returns and refunds process
• Occasional stock issues and delayed delivery times

User Experience

Nelly.com is a website that is straightforward to use. It is easy to navigate and find what you are looking for. The website layout is clean, and the product pages are well designed with clear images and product details. There is also an option to create an account, which makes the buying process more comfortable as all the user's information is saved for future purchases. However, customer reviews on third-party review sites suggest that the buying experience has been mixed for some customers.

Pricing and Value for Money

Nelly.com offers affordable fashion products, from dresses to accessories, with most items priced under $50. Their pricing model is quite reasonable compared to other retailers, and they often have clearance sales, which allows customers to save up to 70% on selected items. Shipping is free for orders over a certain amount. However, the quality of some of their products may not always match their prices, which can be disappointing for some customers.

Alternatives

Some alternatives to Nelly.com include ASOS, Boohoo, and Missguided. They offer similar products, pricing, and delivery and have consistent product quality and better customer service ratings overall.

Customer Service

One of Nelly.com's biggest drawbacks is their customer service level. The response time to queries is generally slow, and the representatives have been described as unhelpful by some customers. Many customers have expressed dissatisfaction with the store's handling of payment issues, returns, and exchanges.

Product Quality and Selection

Nelly.com has a vast selection of fashion products, from casual wear to formal wear, accessories, and lingerie. Nevertheless, the quality of their products has been inconsistent. Some products have been praised for their value, while others have been criticized for their subpar quality.

Website Usability

The Nelly.com website is user-friendly, but there have been some complaints regarding its performance, especially during peak periods. The load times have been slow, and some customers have faced difficulties navigating the website or finding what they are looking for.

Returns and Exchanges

Nelly.com has been criticized for the returns and refunds process. Many customers have complained about the difficulties they've faced during this process, with some having to wait months to receive a refund or exchange. The returns policy is not clear, and the instructions can be confusing, leading to some customers receiving incorrect returns or refunds.

Promotions and Discounts

Nelly.com often offers promotional deals through their email newsletter or on their website, with discounts ranging from 10% to 70% off. They also offer seasonal sales, which provide customers with excellent value for money.

Reputation

Nelly.com has a mixed reputation. While the site has many positive reviews on their website, customers have complained about quality control issues, poor customer service, and difficulties with returns and refunds. Some customers have also reported that Nelly.com provided false advertisements regarding their stock, which led to disappointment and delays.

Payment Options

Nelly.com accepts several payment options, including major credit cards and PayPal, which makes it easy for customers to pay for their purchases. Unfortunately, some customers have complained about payment problems, with their orders being declined or cancelled without notice.

Loyalty Programs

Nelly.com has a loyalty program called NLY VIP that rewards customers for their purchases. The program offers exclusive benefits for members, including free shipping, special deals on selected items, and early access to sales.

Customer Reviews

Nelly.com's customer reviews have been mixed. Customers are impressed with the range of products, pricing, and delivery. However, there have been complaints about product quality, customer service, and difficulties with returns and refunds.

Community Involvement

Nelly.com has been involved in several charitable projects, including partnerships with organizations that work towards social and environmental causes. They have previously worked on projects focused on child welfare, plastic-free oceans, and more.

Shipping and Costs

Nelly.com offers free shipping for orders over a certain amount. The shipping times may vary depending on the customer's location. However, some customers have reported that their orders are delayed or do not arrive at all, which can be frustrating.