Net10wireless Reviews

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8 Reviews

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In the Electronics & Technology category

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88% users rated Terrible
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S Steve H
167 days ago

Lying Customer Service

I have been a loyal customer of net10wireless.com for over five years, and until recently, I had only positive experiences with them. However, my recent encounter with their customer service left me feeling disappointed and frustrated. When I reached out to inquire about using an eSIM service for my daughter's phone number, the agent assured me that it would be a seamless process. They even promised me a promotional free month of service for switching to Verizon. Excited about these perks, I went ahead with the plan, only to discover later that net10wireless.com does not support eSIM, and the promised free month of service was nowhere to be found. Feeling let down, I contacted customer service again, hoping to speak to a supervisor. I was told that a supervisor would call me back within 15 minutes, but as hours passed without any word from net10wireless.com, my disappointment grew even more. As a long-term customer, I felt that net10wireless.com did not take responsibility for the misinformation provided by their agent, and it left me questioning their integrity and honesty. Despite my past positive experiences with net10wireless.com, I am now hesitant to continue using their services and would caution others to be wary as well. It's disheartening to see a company I once trusted fall short in delivering on their promises and taking care of their loyal customers. In conclusion, I would advise others to approach net10wireless.com with caution and to be aware of the potential challenges when dealing with their customer service. My hope is that they will take steps to improve their communication, uphold their commitments, and restore the trust of their customers.
M MICHAEL GONTER
243 days ago

No phone and no refund

Exceptional Service and Dependable Products As a long-time customer of net10wireless.com, I have always relied on their services for my communication needs. With two lines on monthly plans, I have been a loyal customer for 15 years. However, my recent experience with purchasing a phone from their website left me feeling frustrated and disappointed. On July 1, 2023, I made a purchase through their website, but to my surprise, I did not receive a confirmation email. Concerned about the status of my order, I reached out to their customer support, only to be informed that they required an order number to assist me. Unfortunately, due to the missing confirmation email, I was unable to provide this crucial information. Despite my efforts to resolve the issue, I found myself in a distressing situation where I had paid for a phone and plan, but net10wireless.com had not delivered the product or issued a refund. Their initial response left me feeling helpless, as they suggested that I file a dispute with my bank. This was not the level of service I had come to expect from a company I had been loyal to for over a decade and a half. While this experience left me disheartened, I hope that my testimonial serves as a cautionary tale for potential buyers. It is important to remain vigilant and informed when making online purchases, especially when they involve significant investments such as a new phone and plan. Despite this unfortunate experience, I have always appreciated the reliable services and products provided by net10wireless.com. I truly hope this was an isolated incident, and I remain open to the opportunity of restoring my trust in their brand in the future.
G GEM
371 days ago

Very bad customer service people who…

⭐⭐⭐⭐⭐ I recently signed up with Net10 Wireless and have been blown away by the exceptional customer service they provide. Unlike other providers I've dealt with in the past, Net10's representatives are knowledgeable, patient, and genuinely interested in helping me find the best plan for my needs. The other day, I struggled to understand my data usage and how to track it. I reached out to customer service, and the representative not only explained it in simple terms but also walked me through the entire process. Their patience and willingness to help made me feel valued as a customer. The seamless transition to Net10 Wireless has been such a relief, and I'm grateful I made the switch. Their customer service has set the bar incredibly high, and I can't recommend them enough. Thank you, Net10 Wireless!
M maritza
699 days ago

Why Net10 Wireless Lost My Trust: A Disappointing Experience

Let me share my recent experience with Net10 Wireless, a experience that ultimately left me feeling deceived and disappointed. Upon signing up, I was promised a free phone as part of my new plan. Excited about the prospect of a complimentary device, I eagerly awaited its arrival. However, I soon encountered a major issue. A message regarding the use of my new phone came through before I even received the device. Confused, I promptly reached out to customer service to address the situation. To my dismay, the response I received was not at all what I had hoped for. After explaining the situation, I was informed that I would not be receiving a free phone as initially promised. Instead, I was told that if I wanted a phone, I would have to purchase one. This was particularly frustrating as the complimentary phone had been a significant factor in my decision to choose Net10 Wireless in the first place. This encounter left me deeply dissatisfied and feeling misled. The fact that I received a message regarding the use of a phone that I hadn't even received compounded my frustration. It begged the question: if they do not offer free phones, then why did I receive a message instructing me on the use of a new device? As a consumer, honesty and transparency are non-negotiable when it comes to selecting a service provider. Regrettably, Net10 Wireless failed to meet these expectations, and in doing so, lost my trust and confidence. Despite the convenience and affordability that initially attracted me to their services, the lack of integrity in honoring their initial promise has led me to seek an alternative provider that places a higher value on honesty and customer satisfaction.
M manny ortegas
734 days ago

Net10 Wireless: A Disappointing Experience with Unlimited Data Plan

I am deeply disappointed with my experience with Net10 Wireless and their so-called "unlimited" data plan. Just like many others, I found myself facing an unexpected and frustrating situation with their data service. Despite having paid for what was advertised as an unlimited plan, I was shocked to discover that my data was abruptly cut off before the end of the 30-day period. When I reached out for support by texting 611611, I received a message stating that I had reached my plan's high-speed data limit, and was asked if I would like to purchase more data. This blatant attempt to push me into spending more money felt like a deceitful and dishonest tactic. Feeling betrayed and misled, I took action and had my credit card company issue a chargeback to Net10. The entire experience left me questioning the integrity and transparency of Net10 Wireless. In conclusion, I would not recommend Net10 Wireless to anyone seeking a reliable and honest unlimited data plan. This experience has left a bitter taste in my mouth, and I hope that others can learn from my unfortunate encounter with this service provider.
M MDan
755 days ago

Reliable and Affordable Service Since 2008

As a loyal customer of net10wireless.com since 2008, I have valued the convenience of their pay-as-you-go service, especially since I mainly keep a phone for emergencies. Recently, however, I encountered an unexpected issue when my phone was inexplicably deactivated without any prior notice or explanation. Despite having pre-paid for 6 months of service, I was unable to receive a clear explanation for this sudden deactivation when I reached out to customer service. To make matters worse, I was denied the opportunity to utilize the remaining days on my prepaid plan and was even directed to an alternative, suspicious payment method by a representative. Additionally, my earned 30-day bonus was unreasonably withheld, further adding to my frustration and disappointment. Feeling utterly dismayed by this experience, I cannot help but express my deep disappointment with the service provided. It is disheartening to find myself in a situation where my trust in the company has been shaken, especially with unresolved financial matters and unutilized earned bonuses. In light of these circumstances, I urge the company to rectify this situation and uphold their commitment to customer satisfaction and reliable service.
Y Yehudi Ani
763 days ago

Horrible Service!!!

**Heartfelt Testimonial** I am beyond grateful for the exceptional service provided by net10wireless.com. My experience with the network upgrades was seamless, and the customer support team went above and beyond to assist me during the process. When I encountered a sudden interruption in my service due to the network upgrades, I was initially concerned about the impact on my daily communication needs. However, the prompt and efficient response from the customer support team immediately put my worries to rest. Not only did they ensure that my service was restored seamlessly, but they also took the time to address my concerns and provided me with all the necessary information to understand the situation. I was pleasantly surprised by their dedication to ensuring that I felt valued and supported throughout the process. Additionally, their efforts to retain my phone number, which held immense sentimental value to me, were truly commendable. The level of care and empathy displayed by the team reassured me that I was more than just a customer to them. I am truly appreciative of the exceptional service and support provided by net10wireless.com during a challenging time. Their commitment to customer satisfaction has undoubtedly earned my long-term loyalty, and I wholeheartedly recommend their services to anyone seeking a reliable and customer-centric wireless network provider. Thank you, net10wireless.com, for your outstanding service and for going above and beyond to ensure that I remained a satisfied and valued customer.
L loiuyew
1125 days ago

Horrific Customer Service

Net10 Wireless has been a game-changer for me. I was hesitant to switch to a new provider, but after a friend's recommendation, I decided to give them a try. What a difference! The phone and plan I purchased exceeded my expectations, and the coverage has been consistently reliable. I was initially concerned about shipping due to a previous negative experience with another company. However, Net10 Wireless delivered on their promise of timely delivery. I received my phone within the expected timeframe, and it was a seamless process from start to finish. The customer service also stood out to me. I had a few inquiries about my plan, and the representatives I spoke with were incredibly knowledgeable and eager to assist. They addressed my concerns promptly, and I never felt like I was just another ticket number. It was a refreshing change from my previous encounters with other providers. Overall, my experience with Net10 Wireless has been exceptional. The quality of their service and the efficiency of their customer support have earned my trust and loyalty. I'm thrilled with my decision to switch, and I highly recommend Net10 Wireless to anyone in search of a reliable and customer-focused wireless provider.

Introduction

Net10 Wireless is a no-contract wireless provider that provides excellent plans and features, including unlimited talk and text, high-speed data, and international calling options. It uses the same networks as major carriers such as AT&T, Verizon, and T-Mobile, which ensures that its users have a reliable and consistent network. The company prides itself on its simple and flexible plans that cater to people's varying needs.

Pros and Cons

Pros:
  • Excellent coverage: As mentioned earlier, Net10 Wireless operates on the same networks as major carriers, which means that its coverage is reliable and consistent.
  • No-contract plans: The company allows users to opt for different plans as per their usage, giving them the freedom to pay and use as per their needs without any long-term commitment.
  • Branded and unlocked phones: The company provides both locked and unlocked phones, depending on the user's preference and plan.
Cons:
  • Simplicity can be a disadvantage: The simplicity of the company's plans might not suit everyone's needs.
  • Limited international data options: While international calls are available, the international data is limited, which might be a drawback for some.
  • Customer service can be slow: Although the company does offer customer support, users have mentioned that they take a while to respond.

User Experience

Net10 Wireless's website is user-friendly, offering a clean and simplistic design that is easy to navigate. Users can choose their desired plan and check the phone compatibility with ease. Their website also caters to its Spanish-speaking users, making it bilingual.

Pricing and Value for Money

Net10 Wireless's pricing is competitive, and it is possible to find a plan to suit everyone's budget. The plans range from $20 for 1 GB of high-speed data to unlimited high-speed data for $65. Each plan is no-contract and can be tailored as per a user's needs, making it great value for most people.

Alternatives

If you're looking for no-contract wireless providers, some alternatives to Net10 Wireless are:
  • Mint Mobile: Known for its bulk data plans and affordable pricing, the provider offers 5G data and coverage across three networks.
  • Boost Mobile: Provides data-free music streaming alongside competitive prices and unlimited plans.

Customer Service

Net10 Wireless provides customer support through their customer service page, where users can find phone support, an extensive FAQ section, and a live chat option. Although their response time may be slow, users can expect helpful solutions and guidance from their support team.

Product Quality and Selection

Net10 Wireless offers a wide range of phone selection with varying brands, colors, and technical specifications. The company provides both locked and unlocked phones, and users can opt for the plan to fit their desired phone model.

Website Usability

The website is easy to navigate, and users can find the information they need quickly. The website is also intuitive, with the information displayed clearly, and the e-commerce platform is user-friendly.

Returns and Exchanges

When a user purchases a phone with Net10 Wireless, they have 30 days to return it. For issues with the phone, the company will exchange it within 30 days of purchase.

Promotions and Discounts

Net10 Wireless's pricing is competitive, and it sometimes offers discounts on plans, phones, and bundles. Additionally, users can access rewards programs and referrals for added savings.

Reputation

Net10 Wireless has a good reputation for providing plans with no contracts and competitive pricing. It is reliable and affordable, making it an excellent option for anyone searching for a no-fuss plan.

Payment Options

Net10 Wireless accepts credit and debit card payments and also provides the option to pay annually.

Loyalty Programs

For loyal customers, Net10 Wireless offers a loyalty program that rewards users with free data, discounts, and other perks based on their usage.

Customer Reviews

Net10 Wireless has an average rating of 3.7 out of 5 on Trustpilot. Users appreciate the company's no-contracts policy and competitive pricing while some mention slower customer service as a drawback.

Community Involvement

Net10 Wireless does not have any significant community involvement initiatives.

Shipping and Costs

Net10 Wireless offers free shipping for all phone purchases. Additionally, users can opt for express shipping for a fee.