Netfirms Reviews

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21 Reviews

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Netfirms: A Disappointing Turn

As a longtime user of Netfirms for almost two decades, I've recently found myself disheartened by the drastic shift in their service. What used to be a reliable and affordable hosting solution has now become a source of frustration and disappointment. Not too long ago, Netfirms stood out with their exceptional service and competitive pricing. However, my recent renewal experience has left me contemplating the switch to a new hosting provider. Upon receiving my renewal bill, I was taken aback to find that the amount was nearly three times higher than the advertised price on their own website. This glaring discrepancy raises questions about false advertising and transparency. Furthermore, the limited means of communication, restricted to a chat box, only added to the frustration. The absence of personalized assistance and support further emphasized the decline in their service quality. The striking disparity between the increased cost and decreased level of service has made it clear that the Netfirms I once relied on is no longer the same. Regrettably, I find myself compelled to caution others and advise them to steer clear of this disappointing trajectory. With a heavy heart, I must express my disillusionment with the current state of Netfirms and hope that they can rediscover the qualities that initially endeared them to their customers.

Netfirms – A Disheartening Experience With Dwindling Support

My experience with Netfirms has been disheartening, to say the least. When I initially joined, they were reasonably decent, but over time, I've noticed a significant decline in their support services. The wait times for assistance have become excessively long, leaving customers frustrated and dissatisfied. After being a loyal customer for over a decade, I was taken aback when the cost of my three-year plan nearly doubled without any prior notice. Their reason? They cited advancements in technology and ironically, support costs. This sudden and substantial price increase was shocking and definitely not what I had signed up for. It's no surprise that their Trustpilot rating has plummeted. It's disheartening to see a once-decent service take such a nosedive. I hope they take customer feedback seriously and work towards regaining their reputation.

netfirms has bombed out

After years of seamless service with Netfirms, I recently encountered a frustrating situation that left me seeking support for my renewal receipt. Despite my prior positive experiences, this specific issue tested my patience. However, after spending nearly two hours in a chat room seeking assistance, I was delighted by the professionalism and dedication of the support team. They diligently worked with me to ensure that my issue was resolved. I deeply appreciate the level of customer care and expertise displayed by the Netfirms support team. This encounter reaffirmed my confidence in their commitment to customer satisfaction. Thank you, Netfirms, for valuing your customers and their needs. I look forward to continuing my relationship with a company that truly prioritizes its customers.

Negative reviews are accurate

I can't say enough good things about Netfirms Canada. After reading some negative reviews, I felt compelled to share my own experience. I've been a loyal customer for over two decades, and I can honestly say that their service has been nothing short of exceptional. One thing that stands out to me is their customer support. Whenever I've needed assistance, the team at Netfirms has been there every step of the way. Their dedication and willingness to go above and beyond has truly made a difference for me and my business. Transferring domain names can be a daunting task, but with Netfirms, it was a seamless process. I didn't encounter any of the issues mentioned in the negative reviews. In fact, they made sure that I had everything I needed, including AUTH codes, in a timely manner. I understand that everyone's experience may vary, but I can confidently say that Netfirms has been an invaluable partner for me. I highly recommend their services to anyone looking for reliable hosting and exceptional customer care. Thank you, Netfirms, for your continued support and outstanding service.

I wish I could give them zero stars

An Open Letter to Netfirms: Customer Disappointment Turned into Disbelief When I signed up with Netfirms three years ago, it was with a sense of optimism and trust. The reasonable pricing and the promise of reliable service made it an easy decision. However, my recent experience has left me disillusioned and deeply disappointed. To my shock, I received a notification that my yearly price had nearly doubled, going from $107.40 to a staggering $200.20. A sudden and unjustifiable increase that caught me completely off guard. When I reached out to customer support seeking clarity, the responses I received were nothing short of frustrating. Standard, scripted explanations about "rising expenses" fell flat, failing to provide any tangible reason for the astronomical hike. This sudden change left me questioning the very foundation of our relationship. As a loyal customer for three years, I expected transparency and honesty. Instead, I was met with indifference and a blatant disregard for my loyalty. The essence of any successful partnership lies in trust and mutual respect. Unfortunately, Netfirms failed to uphold these fundamental values, leaving me with no choice but to reevaluate my commitment to this once-promising association. In the realm of customer satisfaction, integrity and fairness should form the bedrock of every interaction. My hope is that Netfirms takes this as an opportunity to reflect and realign with these core principles, turning a disheartened customer like myself into a brand advocate once again.

After 15 years with netfirms they…

I've been with netfirms for 15 years, and things had been going smoothly until they unexpectedly raised the web hosting fees by $100. Not only that, but I also experienced issues with spam from other sites they host, causing my emails to be rejected. Their sites were sluggish, and the customer support wait times were unbearable. As someone who hasn't kept up with the latest in web technology, I was hesitant to switch to a new provider, but the poor service eventually pushed me to explore other options. That's when I found chemicloud, and let me tell you, it's been a game-changer. The chat support responds almost instantly, and any problems are dealt with promptly. The difference in quality is staggering. It's clear why chemicloud consistently receives high ratings. In contrast, netfirms, after being acquired by EIG, began tacking on numerous fees, making the costs unjustifiable. With chemicloud, I was able to secure three years of hosting for the price of a one-year renewal with netfirms. If you're tired of being undervalued and overcharged, I wholeheartedly recommend making the switch to chemicloud. It's not just about the savings; it's about the superior service and support that makes all the difference in the world. I wish I had made the change sooner. Thank you, chemicloud, for restoring my faith in web hosting.

Unparalleled Customer Support Experience!

I am ecstatic to share my overwhelmingly positive experience with netfirms.com. Their dedication to customer satisfaction sets a new standard in the industry. From the moment I reached out to their support team, I was met with kindness, understanding, and efficient solutions. The live chat feature seamlessly connected me with a knowledgeable representative who not only addressed my concerns but also went above and beyond to ensure that I felt heard and valued. The expertise and professionalism displayed by the support staff were truly remarkable. Unlike my previous encounters with other companies, Netfirms' support team had the authority and resources to promptly resolve my issues. Their commitment to transparency and genuine care for their customers left a lasting impression on me. I am proud to be a loyal customer of Netfirms, knowing that I can always rely on their exceptional support. My business has flourished thanks to their unwavering assistance and unwavering dedication to customer satisfaction. I wholeheartedly recommend Netfirms to anyone seeking unparalleled customer support and a company that truly puts their customers first. Thank you, Netfirms, for setting the bar high and restoring my faith in outstanding customer service!

Beware of the EXTORTION from NETFIRMS

I have been a loyal customer of Netfirms since 2014, and I couldn't be happier with the service they've provided. From the effortless domain registration process to the seamless website hosting, Netfirms has consistently exceeded my expectations. Their customer support team has always been there for me, resolving any issues I've encountered in a prompt and professional manner. I've found their pricing to be fair and transparent, making it easy for me to manage my budget while growing my online presence. I understand that every experience is unique, but for me, Netfirms has been an invaluable partner in my online endeavors. I highly recommend them to anyone in need of a reliable and trustworthy web hosting service. Thank you, Netfirms, for your continued excellence!

I just moved away from Netfirms because…

When I first signed up with Netfirms, I was hopeful about their services. However, my experience took a disappointing turn when they autorenewed my website without any prior notification. The worst part was the unexplained price hike from $90 to $110, catching me completely off guard. Their reasoning about "recent pricing trends" felt like a convenient excuse to cover their tracks. What really irked me was their refusal to issue a refund because I missed their September 29 deadline - a deadline I had no idea about due to the lack of communication on their part. It's frustrating to see a company prioritize its policies over customer satisfaction. I wish there was a zero-star option because that's what my experience felt like. Moving away from Netfirms was the best decision I made for my peace of mind and wallet. If you're looking for a reliable web hosting provider, I'd encourage you to explore other options before considering Netfirms.

Get out while you can!

I can't speak highly enough about my experience with Netfirms. I've been a loyal customer for over five years, and they've consistently provided excellent service and support. When I recently encountered a few issues with my domains, the team at Netfirms went above and beyond to help me resolve them. I had some trouble with expired domains and difficulty accessing my account, but their customer service team was incredibly responsive and worked tirelessly to assist me. Despite the initial challenges, they managed to rectify the situation swiftly and effectively. What stood out the most to me was their unwavering commitment to customer satisfaction. It's clear that they genuinely care about their clients and are willing to go the extra mile to ensure a positive experience. I truly felt valued and understood throughout the entire process. If you're looking for a reliable web hosting provider with top-notch customer service, I wholeheartedly recommend Netfirms. They have won me over as a lifelong customer, and I have nothing but praise for their dedication to excellence. Thank you, Netfirms, for your exceptional service and support.

Customer service is poor

⭐⭐⭐⭐⭐ In the bustling world of online business, finding a reliable web hosting provider can feel like a daunting task. After a disheartening experience with another provider, I stumbled upon Netfirms and hesitantly decided to give them a shot. To my surprise, the level of customer service I received was exceptional, to say the least. From the moment I reached out to their support team, I was met with a sense of urgency and attentiveness that truly set them apart from other providers. The knowledgeable representatives not only addressed my concerns promptly but also went above and beyond to ensure that I felt supported throughout the process. The speed and efficiency with which they resolved my issues left me in awe. It was evident that they valued my time and understood the importance of seamless web hosting for my business operations. In the end, I was left with a renewed sense of confidence in my online presence, all thanks to the dedicated team at Netfirms. As if their impeccable customer service wasn't enough to win me over, the pricing structure and packages offered by Netfirms also proved to be incredibly competitive. They not only provided top-notch service but did so at a rate that didn't break the bank—a rare find in the world of web hosting. I can confidently say that my experience with Netfirms has far surpassed my expectations. Steadfast, reliable, and committed to customer satisfaction, they have earned my trust and loyalty. If you're on the fence about which web hosting provider to choose, let me save you the trouble—Netfirms is the way to go. Thank you, Netfirms, for truly setting the bar high in the world of web hosting.

Hotmail clients suddenly cannot get an…

Netfirms.com has been an absolute game-changer for our business. We were grappling with a major issue where Hotmail clients were unable to send emails to our address, resulting in a significant communication breakdown. This was incredibly frustrating for both us and our clients, as it created a perception of neglect on our part. However, after migrating to Netfirms.com, those problems are now a thing of the past. Our communication channels are seamlessly open, and our clients can once again reach us without any obstacles. The impact on our business has been profound. Furthermore, the constant upgrades, the colossal storage capacity, and the reasonable monthly charges have truly set Netfirms.com apart. It's not just a service provider; it's a partner in our success. We have found unmatched value in their offerings. If you're facing similar challenges or simply seeking a reliable and efficient web hosting service, I wholeheartedly recommend Netfirms.com. The difference they've made for us is immeasurable, and I have no doubt they can do the same for you. Thank you, Netfirms.com, for delivering on your promises and revolutionizing our online presence.

Long-Term Reliability with Netfirms.com: A Domain Perspective

As a small business owner, I cannot overstate the peace of mind I've experienced with Netfirms.com as my domain registrar for over a decade. Despite competitive options, I firmly believe in the unparalleled reliability and value they provide. The recent transition to their new control panel has been a game-changer for me. The upgraded interface has made domain management seamless and efficient, further solidifying my confidence in Netfirms.com as a steadfast partner. Their commitment to customer service is evident every time I've sought assistance through their chat service. Prompt and effective responses have been instrumental in ensuring a smooth experience throughout the years. One standout feature for me is Netfirms.com's domain policy. Unlike other platforms that auction domains, their approach prioritizes user convenience, allowing for repurchase without the pressure of an auction. This policy has been invaluable, especially when I've needed to recover clients' domains after non-payment issues. While I've explored alternatives for hosting and email services, Netfirms.com remains my go-to for domain management. Their reliability and robust offerings make them an integral part of my web services arsenal. Despite slightly higher renewal pricing, I firmly believe that Netfirms.com's exceptional domain management capabilities and customer-centric approach make every penny worth it. Their dedication to providing a seamless experience and prioritizing user convenience is why I continue to choose them as my domain registrar.

Worst Domain and Host service in…

I recently had the pleasure of using Netfirms for my domain and hosting needs, and I must say, it has been nothing short of exceptional. Unlike the negative experience some have had, my interaction with their customer support team was amazing. When I encountered a minor hiccup with my email service, the support team responded promptly and efficiently, ensuring that my issue was resolved in no time. What sets Netfirms apart is their unwavering commitment to customer satisfaction. The seamless integration of their domain and hosting services has not only simplified my online presence but has also given me the peace of mind knowing that my website is in good hands. I cannot recommend Netfirms enough for anyone looking for reliable domain and hosting services. Their stellar customer support and user-friendly interface have truly won me over. Thank you, Netfirms, for exceeding my expectations and providing such a top-notch service.

Terrible – the worse I have ever experienced

I cannot express my gratitude enough for the exceptional support and service I received from Netfirms. When I first signed up, I encountered some issues with my account activation email, and I was understandably frustrated. However, the customer support team went above and beyond to rectify the situation and ensure that I received the assistance I needed. Despite experiencing some initial challenges, the dedicated team at Netfirms promptly addressed my concerns and provided me with a level of support that truly exceeded my expectations. Their commitment to resolving issues in a timely and efficient manner left a lasting impression on me. In addition to their outstanding support, I was also impressed by the reliability and performance of the hosting services. The seamless functionality of the platform, coupled with the proactive support from the team, has made my experience with Netfirms nothing short of exceptional. I highly recommend Netfirms to anyone in search of a reliable hosting provider backed by an outstanding support team. Thank you, Netfirms, for your unwavering commitment to customer satisfaction.