"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Netgear.com is a leading manufacturer of network hardware, security systems, and smart home devices. The company has been in operation for over two decades, and its products have gained a reputation for high quality and reliability.
Pros and Cons
One of the main advantages of Netgear products is their versatility, as they can be used in both home and business environments. The company offers a range of networking equipment, including routers, switches, and access points. However, Netgear can be expensive compared to some other brands, and its products may not be the best for all users' needs.
User Experience
Netgear.com offers an intuitive and user-friendly interface, making it easy for customers to find the products they need. The website is well-organized, and users can easily search for products based on specific features or categories.
Pricing and Value for Money
Netgear products can be expensive compared to some other brands, such as TP-Link or D-Link. However, the company offers high-quality products that are reliable and versatile, making them a good investment for users who need reliable networking equipment.
Alternatives
Some alternatives to Netgear include TP-Link and D-Link, which offer similar products at a more affordable price point. However, these brands may not offer the same level of quality or reliability as Netgear.
Customer Service
Netgear offers a range of customer support options, including phone, email, and chat support. The company also offers extensive online resources, including user manuals, guides, and videos.
Product Quality and Selection
Netgear products are known for their high quality and reliability. The company offers a wide range of products, including routers, switches, and security systems, making it easy for customers to find the products they need.
Website Usability
Netgear.com offers an intuitive and user-friendly interface, making it easy for customers to find the products they need. The website is well-organized, and users can easily search for products based on specific features or categories.
Returns and Exchanges
Netgear offers a 30-day return policy for its products. Customers can return products for a full refund within 30 days of purchase, provided the product is in its original condition.
Promotions and Discounts
Netgear offers promotions and discounts on its products from time to time. Customers can sign up for the company's email list to receive updates about upcoming sales and promotions.
Reputation
Netgear has a reputation for high-quality products that are reliable and easy to use. The company has been in operation for over two decades and has gained a loyal following of customers who trust its products.
Payment Options
Netgear accepts a range of payment options, including credit cards, PayPal, and Apple Pay.
Loyalty Programs
Netgear does not currently offer a loyalty program for its customers.
Customer Reviews
Netgear products have generally positive reviews from customers. The company's products are known for their reliability and quality, with many customers praising their ease of use and versatility.
Community Involvement
Netgear is involved in a range of community initiatives, including supporting local charities and organizations, and sponsoring community events.
Shipping and Costs
Netgear offers free shipping on orders over $50 to customers in the United States. The company also offers international shipping, with shipping costs determined at checkout.
Review Description: Stay away from this company, the product stops working within a few weeks/months and tech support have left me on hold for hours, they do not solve the problem either.
👤
Reviewer Name: Andrew Condron
Review Submission Date: 2020-12-02
Review Title: Avoid this brand
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I will never purchase a Netgear product again. I spent 600 on flag ship router which is utter garbage. No support from the Tech guys who like to drop the call on you and don't call you back. Buyer beware!
👤
Reviewer Name: Christopher
Review Submission Date: 2020-09-26
Review Title: Purchased a Netgear extender in 2014
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Purchased a Netgear extender in 2014. It is still functioning OK but every 6 month I get an email telling me to update its software. So I spend about half a day via PC and Smartphone but have failed miserably for 6 year to Update the unit. Help is not forthcoming and the cost for help would allow me to buy a new unit. So purchased BT unit instead for other end of house.
👤
Reviewer Name: Stephen dalton
Review Submission Date: 2020-07-29
Review Title: I agree with all the negative reviews
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I agree with all the negative reviews. customer support is terrible, I have spent 3 hours in total on the phone for a warranty replacement and still no joy."AVOID NETGEAR products"
👤
Reviewer Name: Grasham Gwengwere
Review Submission Date: 2020-07-21
Review Title: Avoid netgear firewire extenders at all…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Avoid netgear firewire extenders at all costs. Most of them don't work and they don't have a customer service number. Basically you will be stuck. Bewarned.
👤
Reviewer Name: Phantom Paws
Review Submission Date: 2020-06-11
Review Title: It was great for a while but
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: It was great for a while but one day, I tried to log in to an internet required game, but the internet was off. I thought "Huh that funny. Lets see whats going on" The internet was off. Never in my life has that ever happened. The internet usually was great. No random shutoffs, or anything. Except that day. The internet was off for HOURS. We don't know why off shut off randomly, but we switched.
👤
Reviewer Name: Andrew
Review Submission Date: 2020-05-08
Review Title: Clone site?
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Clone site?? Bought WiFi extender for home. Went to company help site as instructed by manual if not connecting. Initially it seemed the chat was normal. However then informed technician would phone to sort problem.Assuming this was ligitimate. I was informed that my computer had been hacked and asked to pay to fix! ContactedNetgear and after explaining situation I was just blocked! I do not know if it was clone site or genuine. Netgear were no help whatsoever. Be warned!
👤
Reviewer Name: Lee
Review Submission Date: 2020-05-01
Review Title: As a lot of other people have said
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: As a lot of other people have said - the customer service is bad. I just wanted to update my wifi booster. Forgot my login details and answered both security questions correctly only for it to tell me that both answers are wrong, even though I made the answers myself. Got in touch with Netgear without any resoution
👤
Reviewer Name: Charles Cox
Review Submission Date: 2019-08-09
Review Title: No support
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Just bought router R7800 & modem DM200 and I can't connect them to my network server. Desperate for some setup support and there is zero help. The community doesn't reply and there are no numbers to call.I'm re boxing the equipment to get my money back.DO NOT BUY NETGEAR EQUIPMENT unless you're a total IT Pro
👤
Reviewer Name: Niklas
Review Submission Date: 2019-04-04
Review Title: This is by far the worst technical…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: This is by far the worst technical support I have EVER, EVER experienced. For Christ sake. I can´t get hold of them, they don´t answear the phone. No email to address to. I have tried for a week now and the customer service agent is probably a school drop-out. I hae a case number NETGEAR Support Ärende #41122957 the Swedish site. Please respond.