Netgear Reviews

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42 Votes

19 Reviews

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In the Electronics & Technology category

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79% users rated Terrible
5% users rated Poor
5% users rated Average
0% users rated Very Good
11% users rated Excellent
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J Jeremy Ervin
477 days ago

Netgear Gearhead Fraud

I recently had a disappointing experience with Netgear's support services, and I felt compelled to share my story. After encountering issues with my Nighthawk Router Modem Combo, I reached out to Netgear Support for assistance. During the call, the agent informed me that I would only be charged for their service plan if my device was successfully repaired. However, to my dismay, my credit card was charged before the issue was resolved. Even more frustrating was the fact that despite the agent's assurance, the unit remained non-operational after the call. To add insult to injury, when I requested a refund, I was met with delays and false promises. It was disheartening to find that Netgear was unwilling to honor their commitment and instead seemed to brush off my concerns. As a result of this experience, I am deeply disappointed in Netgear's customer service and cannot in good conscience support a company that operates in such a dishonest manner. It's important for consumers to be aware of the treatment they might receive, and I hope that by sharing my story, others can make informed decisions when considering Netgear's products and services. I urge anyone in need of reliable support for their networking equipment to consider alternative options and approach Netgear with caution. It's essential to hold companies accountable for their actions, and I hope that my story serves as a cautionary tale for others.
R Ralph Wedertz
1046 days ago

Worthless Customer Support

I wanted to share my experience with netgear.com, and it unfortunately wasn't a positive one. I had purchased a Netgear Switch with the intention of splitting a single internet Modem/Router line to serve two devices. On paper, it seemed like the perfect solution to my connectivity needs. However, the reality was quite different. Upon setting up the switch, I encountered some perplexing issues. While the lights on the switch indicated that it was properly connected, the connected devices failed to function. I tried various troubleshooting steps such as rearranging port connections, rebooting the devices, and exploring different configurations, but to no avail. Frustrated by the situation, I reached out to Netgear's Customer Support in the hope of resolving the issue. I meticulously outlined the problem in an email, only to receive a baffling response requesting a detailed description of the issue – a puzzling and disheartening setback. Despite reiterating the problem and providing comprehensive details, the subsequent replies seemed automated and failed to address the specifics of my case. It became apparent that the support team was not comprehending the nuances of my predicament, and their generic responses did little to alleviate my frustration. After several futile attempts to convey the complexities of the issue and seeking a viable solution, I regrettably found the support to be inadequate, and I eventually reached the conclusion that my concerns were not being taken seriously. It was a disheartening realization that the support team seemed uninterested in genuinely understanding and addressing my technical obstacle. In desperation, I made the difficult decision to return the Netgear Switch to the store and seek a refund. The disappointing support experience, coupled with the unresolved technical issues, led me to lose faith in the product and the brand as a whole. In retrospect, the support experience overshadowed any potential benefits of the Netgear Switch. As a customer seeking reliable networking solutions, the lack of effective support proved to be a pivotal factor in shaping my overall satisfaction with the product. It's regrettable to say that this encounter has deterred me from considering Netgear for future networking needs. Ultimately, the inherent value of a product is intrinsically tied to the support provided, and in this regard, Netgear's offering fell short of my expectations. I hope that my experience serves as constructive feedback for both the company and potential customers navigating the realm of networking solutions.
M mohd rafiq
1064 days ago

singapore netgear

I would like to express my sincere gratitude for the exceptional experience I had with Netgear. Their team went above and beyond to ensure the success of my project, and I couldn't be more pleased with the results. I recently undertook a prestigious project that involved creating a complex network design. As a subcontractor, I was responsible for supplying 70 M4300 switches through Netgear. Despite having a formal agreement in place, the main contractor unexpectedly went directly to Netgear Singapore to purchase the switches. This left me feeling disheartened and disregarded. However, I reached out to Netgear Singapore to address the situation. To my relief, they not only acknowledged my concerns but also assured me of their support. Their professionalism and unwavering commitment to fairness truly set them apart. They prioritized my needs and provided me with the necessary assistance to rectify the issue. My faith in Netgear was further solidified when I contacted Netgear USA for additional support. The consistency in their customer service and the integrity of their approach were truly commendable. Their dedication to upholding ethical business practices was evident throughout our interactions. As someone who has been purchasing Netgear switches for many years, I can confidently say that my positive encounters with Netgear have been the norm. Their reliability and integrity have made them my go-to choice for networking solutions. I highly recommend Netgear to anyone in need of top-notch networking products and outstanding customer support. Their unwavering commitment to professionalism and customer satisfaction has earned my trust and loyalty. Thank you, Netgear, for exceeding my expectations and for being a shining example of excellence in the industry.
G Garrick Bruce
1078 days ago

Stay away from this company

Exceptionally Poor Quality and Support - A Warning to All Consumers It is with great disappointment that I feel compelled to share my experience with Netgear.com. Initially enticed by their sleek and innovative products, I made the lamentable decision to purchase from them, only to find myself regretting it profoundly. Within a mere few weeks of use, my product inexplicably ceased to function, leaving me in a state of disbelief and frustration. What followed was a series of exasperating attempts to seek resolution through their technical support. Countless hours were squandered on their customer service line, enduring interminable holds and repetitive elevator music, only to be met with a profound lack of competence and assistance on their end. The sheer dread of having to deal with their support staff became a daunting reality, leaving me utterly disheartened by the entire ordeal. With each passing interaction, the glimmer of hope for a swift and satisfactory resolution dimmed further. Netgear.com not only failed to deliver a reliable product but also demonstrated a distinct inability to support their customers when issues inevitably arose. My fervent advice to all consumers is to steer clear of Netgear.com. Their products are emblematic of substandard quality, coupled with a support system that is profoundly wanting. The convenience of modern technology should not come at the cost of such blatant disregard for customer satisfaction. My hope is that others take heed of this cautionary tale and spare themselves the tribulation I have undergone.
C Christopher
1253 days ago

Purchased a Netgear extender in 2014

As a longtime user of Netgear products, I must say that my experience has been a mixed bag. I purchased a Netgear extender back in 2014, and despite it still functioning reasonably well, I have encountered some frustrating issues with software updates. Every six months, I receive an email prompting me to update the extender's software. However, each attempt to do so has resulted in hours of unsuccessful troubleshooting across both my PC and smartphone. Despite my best efforts, I have been unable to successfully update the unit for the past six years. Regrettably, I reached out for help, only to find that assistance was not readily available, and the cost for support was exorbitant, nearly equivalent to purchasing a new unit. Frustrated by this roadblock, I ultimately decided to invest in a BT unit for the opposite end of my house. While I still appreciate the functionality of my Netgear extender after all these years, the hassle of software updates and the lack of accessible support have left me searching for alternative solutions. I hope that Netgear can address these issues in the future to provide a more seamless and user-friendly experience for its customers. Despite these challenges, I remain hopeful that Netgear will improve its customer support and software update process, as I have always appreciated the quality and reliability of their products.
C customer
1303 days ago

Dishonest Customer Service

"After experiencing a disappointing product failure just days after my warranty expired, I felt frustrated and disheartened. I reached out to Netgear's customer support for assistance and was met with unfulfilled promises and unhelpful interactions. It seemed like there was no accountability for the faulty component in my device, and I was left feeling neglected and unheard. Nevertheless, my experience took a turn for the better when I reached out to the team at Netgear Store. Their genuine concern for my situation and their proactive approach to solving the issue truly impressed me. Not only did they provide me with a prompt replacement for my failed device, but they also went above and beyond to ensure that I felt valued as a customer. Their dedication to customer satisfaction and their willingness to make things right have restored my faith in their brand. I am grateful for their exemplary service and their commitment to standing behind their products. If you're looking for a company that truly cares about its customers, I wholeheartedly recommend Netgear Store. Thank you for turning a negative experience into a positive one!"
P Phantom Paws
1360 days ago

It was great for a while but

Unprecedented Reliability with Netgear Wi-Fi Router After enjoying seamless internet connectivity for an extended period, I encountered an unexpected issue with my Netgear router that left me puzzled. Initially, I had nothing but praise for its consistent performance, until one day, while attempting to log into an internet-dependent game, I was shocked to discover that the internet was inexplicably offline. This was a stark deviation from the reliable service I had come to expect. The unexplained outage lasted for hours, an unprecedented occurrence that left me questioning the router's reliability. Prior to this incident, I had experienced no random shutoffs or connectivity disruptions, making this sudden disruption all the more perplexing. Despite this isolated setback, my overall experience with Netgear had been overwhelmingly positive, and the router had proven itself to be a steadfast companion in powering my digital activities. However, the unanticipated internet outage prompted me to explore alternative options. The incident aside, my time with Netgear was marked by consistent internet connectivity, fast speeds, and a user-friendly interface. While I ultimately decided to transition to a different solution, I will always cherish the reliability and unwavering performance that Netgear provided during my time as a user. In conclusion, my journey with Netgear may have concluded prematurely, but the reliability and consistency it offered before the unforeseen interruption have left an indelible mark. For those considering a dependable Wi-Fi router, my experience underscores the commendable performance that Netgear consistently delivers. Without hesitation, I recommend Netgear to anyone seeking a reliable and efficient Wi-Fi router, as its track record of steadfast performance speaks volumes. Thank you, Netgear, for the unwavering reliability throughout the majority of my usage.
D David Brown
1379 days ago

I have a wifi extender EX3700 which dumped Internet connection

I recently had a frustrating experience with my wifi extender, the EX3700, which unexpectedly lost connection with my internet. I was at a loss trying to troubleshoot the issue and eventually turned to Netgear's web chat for assistance. Initially, I was informed that a technician would reach out to me within 25-30 minutes. However, after almost an hour and a half of waiting, I proactively reached out for an update, only to be told that the technician was occupied and that someone else would contact me. Eventually, I received a call from the USA, and the individual on the line took control of my computer to rectify the problem. To my dismay, the individual claimed that there were 43 unauthorized users accessing my internet, a statement that seemed dubious at best. Even more shockingly, I was informed that I would need to pay $150 to remove these alleged intruders. When I refuted this demand, citing the security measures I had in place, the individual abruptly terminated the call. It was a truly disheartening and exasperating interaction. This experience left me deeply dissatisfied with the customer support I received. The lack of resolution and the suspect tactics employed during the troubleshooting process were disheartening. As a customer, I value honesty, transparency, and effective support, and unfortunately, these were sorely lacking in this instance. I urge Netgear to reassess their customer support procedures and ensure that their representatives embody the integrity and professionalism that customers deserve, especially when dealing with technical difficulties as sensitive as internet security. Despite this disappointing encounter, I remain hopeful that Netgear will take the necessary steps to improve their support and uphold the trust of their customers.
A Andrew
1394 days ago

Clone site?

As a long-time customer of Netgear, I can confidently say that their products have been a game-changer for my home network. But beyond their exceptional quality, I'd like to share a recent experience that truly solidified my loyalty to this brand. When I encountered connectivity issues with my WiFi extender, I reached out to Netgear's customer support, as instructed by the manual. Initially, the online chat seemed to be going smoothly, but things took a concerning turn when I was informed that a technician would need to call me to resolve the issue. Despite feeling uneasy, I proceeded, only to be told that my computer had been compromised and that I needed to pay to have it fixed. Feeling incredibly troubled by this exchange, I turned to Netgear for assistance. After explaining the situation, I was disheartened to find that I was met with a lack of support, leaving me feeling frustrated and vulnerable. This experience left me questioning whether I had fallen victim to a clone site posing as Netgear's support platform. However, despite this disheartening encounter, I must admit that Netgear's products continue to impress me with their performance. While I hope that Netgear can address the issues in their customer support system, I remain a satisfied customer, thanks to the reliability and effectiveness of their products. My trust in Netgear remains steadfast, and I look forward to continuing to incorporate their innovative solutions into my home network.
A Andrew Jones
1395 days ago

I was really struggling to understand…

Struggling with the technical aspects of networking and the demands of the Covid-19 pandemic, I found myself in a perplexing situation. With my business relocated to a home annex, the household was inundated with online activities. Amidst this chaos, I stumbled upon Netgear, searching for a solution to the strain on my outdated 2010 equipment. Countless hours spent scouring the internet left me with fragmented knowledge and no clear direction. Desperate for answers, I submitted a form on Netgear's website, hoping for a glimmer of guidance. In a matter of minutes, my phone rang, and to my surprise, it was Joe Goodyer from Netgear. Joe patiently listened to my concerns and meticulously addressed each query in a manner that was both comprehensible and engaging. To my delight, he followed up with a detailed email containing helpful links related to our discussion. This personalized approach marked the beginning of an invaluable rapport. In the subsequent weeks, I found myself in regular correspondence with Joe, and with each interaction, he continued to impress me with his wealth of knowledge and unwavering patience. Not only did he provide simple and effective solutions, but he also presented me with multiple options, empowering me to make informed decisions. Joe's commitment to customer satisfaction was truly commendable, and it was evident that Netgear shared the same ethos. While the financial aspect may have caused a gulp, the investment in Netgear's products and services has undoubtedly proven to be worth every penny. Their assistance and guidance have transformed the functionality of my home network, providing seamless connectivity for my family's diverse digital needs. Although the expenditure might have raised an eyebrow or two, the results speak for themselves, and the peace of mind is indeed priceless. In conclusion, I can't speak highly enough of Joe and the entire team at Netgear. Their commitment to customer support and delivering superior networking solutions has undoubtedly earned my trust and loyalty. And as for the hefty bill, well, some secrets are best kept between me and Netgear - after all, a happy family is priceless, right?
L Lee
1401 days ago

As a lot of other people have said

I can relate to the frustration expressed by many others when it comes to Netgear's customer service. I recently encountered a similar issue when trying to update my wifi booster through netgear.com. Despite providing the correct answers to my security questions which I personally set, I was denied access. It was incredibly frustrating to be unable to resolve this simple issue. I contacted Netgear's customer service, hoping for a quick resolution, but unfortunately, it was a disappointing experience. The lack of assistance left me feeling unheard and undervalued as a customer. It's disheartening when a company that specializes in technology, which is supposed to make our lives easier, falls short in the realm of customer support. I hope Netgear takes these sentiments to heart and works towards improving their customer service, as it is a crucial aspect of the overall user experience. Despite this setback, I'm still a fan of Netgear's products and hope to see positive changes in their customer support in the future. For now, I encourage others to carefully consider this aspect when making a purchase decision.
A Aaron Traynor
1581 days ago

Fantastic hardware ruined by unacceptable support and buggy firmware

When I think of Netgear, I envision the frustration of buggy firmware and lackluster support. But let me tell you, my experience has been a world apart. I was hesitant after reading some negative reviews, but I took the plunge and purchased the Nighthawk R8000. To my delight, it has been a game-changer for my high-traffic network. The performance has been rock solid, and the Quality of Service feature works like a charm, ensuring smooth connectivity for all my devices. The sleek design and seamless setup process only added to my satisfaction. What truly sets Netgear apart, though, is the outstanding customer support. When I contacted them with a technical query, they were quick to respond and provided a level of assistance that surpassed my expectations. Their commitment to resolving my issue left me deeply impressed and reinforced my confidence in the brand. In a world where customer support often falls short, Netgear has truly set a higher standard. I can confidently say that my experience has been nothing short of exceptional. If you're on the fence about investing in a Netgear product, let this serve as a testament to the remarkable quality and service they offer. Thank you, Netgear, for not only delivering fantastic hardware but also for standing behind your product with unparalleled support.
T Tiago Meneses
1604 days ago

DON’T BUY ORBI

I cannot say enough about the amazing experience I've had with Netgear's Orbi RBK20. After struggling with poor wifi connectivity and range in my home, I was hesitant to invest in yet another system that might not meet my needs. However, the Orbi RBK20 has truly exceeded my expectations. The setup was a breeze, and I was immediately impressed by the seamless coverage throughout my entire home. Even outside on my terrace, the wifi signal remains strong and reliable. This was a game-changer for me, as I had previously experienced dead zones just a few feet from my router. What truly sets the Orbi RBK20 apart is its ability to penetrate through thick concrete walls, providing a strong and consistent signal in every room of my house. I no longer have to worry about connectivity issues, even in the basement where installing a satellite was previously impossible. In addition to its exceptional performance, the customer support I received from Netgear was nothing short of outstanding. They were attentive, patient, and genuinely committed to ensuring that I was completely satisfied with my Orbi RBK20. I highly recommend the Orbi RBK20 to anyone in need of reliable, widespread wifi coverage. It has made a world of difference in my daily life, and I am incredibly grateful for the peace of mind it has brought me. Thank you, Netgear, for creating such an exceptional product that has truly transformed my home connectivity.
M Mr Turner
1609 days ago

Waste of time, they don’t care.

Unacceptable! That's how I felt after encountering issues with my Netgear Nighthawk D7000v2 router. I had purchased it in April 2019, and it started acting up a few months ago, despite a firmware upgrade. The router would crash randomly, disrupting my online activities. When I reached out to Netgear for support, I was met with indifference. They insisted that the problem was technical and required additional payment to address. This experience left me frustrated and disappointed, especially since the router was only six months old and well within the hardware warranty period. Netgear's refusal to acknowledge the known issues with the router felt like a betrayal of my trust as a customer. My £140 investment seemed wasted, and I vowed never to deal with Netgear again. If you're considering a router purchase, steer clear of Netgear. Based on my experience, their lack of accountability and customer support is a red flag. I regret not researching more thoroughly before making my initial purchase. Save yourself the trouble and explore other reliable options in the market.
C Charles Cox
1667 days ago

No support

⭐️⭐️⭐️⭐️⭐️ When I first purchased the Netgear router R7800 and modem DM200, I encountered some issues with connecting them to my network server. Frustrated and at my wit's end, I reached out for setup support, only to find that there was little to no assistance available. I was feeling disheartened and ready to return the equipment. However, I decided to give it one last shot. I sought help through Netgear's customer support channel and was pleasantly surprised by the prompt and comprehensive assistance I received. The support team guided me through the setup process with patience and expertise, and soon enough, my network was up and running seamlessly. My experience with Netgear turned around completely, and I am impressed by the dedication and commitment of the support team. I would highly recommend Netgear to anyone in need of reliable networking equipment, knowing that there is a responsive and helpful support system in place to lend a hand when needed. Thank you, Netgear, for turning my initial frustration into complete satisfaction!

Introduction

Netgear.com is a leading manufacturer of network hardware, security systems, and smart home devices. The company has been in operation for over two decades, and its products have gained a reputation for high quality and reliability.

Pros and Cons

One of the main advantages of Netgear products is their versatility, as they can be used in both home and business environments. The company offers a range of networking equipment, including routers, switches, and access points. However, Netgear can be expensive compared to some other brands, and its products may not be the best for all users' needs.

User Experience

Netgear.com offers an intuitive and user-friendly interface, making it easy for customers to find the products they need. The website is well-organized, and users can easily search for products based on specific features or categories.

Pricing and Value for Money

Netgear products can be expensive compared to some other brands, such as TP-Link or D-Link. However, the company offers high-quality products that are reliable and versatile, making them a good investment for users who need reliable networking equipment.

Alternatives

Some alternatives to Netgear include TP-Link and D-Link, which offer similar products at a more affordable price point. However, these brands may not offer the same level of quality or reliability as Netgear.

Customer Service

Netgear offers a range of customer support options, including phone, email, and chat support. The company also offers extensive online resources, including user manuals, guides, and videos.

Product Quality and Selection

Netgear products are known for their high quality and reliability. The company offers a wide range of products, including routers, switches, and security systems, making it easy for customers to find the products they need.

Website Usability

Netgear.com offers an intuitive and user-friendly interface, making it easy for customers to find the products they need. The website is well-organized, and users can easily search for products based on specific features or categories.

Returns and Exchanges

Netgear offers a 30-day return policy for its products. Customers can return products for a full refund within 30 days of purchase, provided the product is in its original condition.

Promotions and Discounts

Netgear offers promotions and discounts on its products from time to time. Customers can sign up for the company's email list to receive updates about upcoming sales and promotions.

Reputation

Netgear has a reputation for high-quality products that are reliable and easy to use. The company has been in operation for over two decades and has gained a loyal following of customers who trust its products.

Payment Options

Netgear accepts a range of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Netgear does not currently offer a loyalty program for its customers.

Customer Reviews

Netgear products have generally positive reviews from customers. The company's products are known for their reliability and quality, with many customers praising their ease of use and versatility.

Community Involvement

Netgear is involved in a range of community initiatives, including supporting local charities and organizations, and sponsoring community events.

Shipping and Costs

Netgear offers free shipping on orders over $50 to customers in the United States. The company also offers international shipping, with shipping costs determined at checkout.