Users Voice for Netshoes

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Netshoes
Netshoes Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 Dec 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 1.5 1.7 3.3 4.6
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Netshoes Review by

Introduction

Netshoes.com.br is an online e-commerce platform that specializes in sports apparel, equipment, and accessories. Founded in 2000 in Brazil, it has grown into a prominent retailer in the country and has expanded its operations to Argentina and Mexico. Netshoes provides a wide selection of products from several brands, including Adidas, Nike, Puma, and Under Armour. With thousands of items available on the website, it caters to a diverse customer base, from professional athletes to casual fitness enthusiasts.

Pros

- Wide selection of products from top brands - Competitive pricing and frequent deals and discounts - Free shipping for orders over a certain amount - Easy-to-use website with clear and detailed product descriptions - Multiple payment options, including credit card and installment plans

Cons

- Limited international shipping options - Some customers have reported issues with delivery times and order fulfillment - Prices may not always be competitive compared to other online retailers - Customer service response times can be slow during busy periods

User Experience

Netshoes' website has a clean and intuitive design, making it easy to navigate and find the products you're looking for. Each item has multiple images and detailed descriptions to help customers make informed purchasing decisions. The website is also optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets.

Pricing and Value for Money

Netshoes offers competitive pricing for most products compared to other online retailers. Additionally, they frequently have deals and discounts available, offering customers additional value for their money. The free shipping for orders over a certain amount is another added value for customers.

Alternatives

Netshoes' main competitors in Brazil include Centauro and Kanui. Both offer a similar selection of sports products, but Centauro has a larger physical store presence, while Kanui specializes in outdoor gear and lifestyle apparel.

Customer Service

Netshoes' customer service team is available via phone, email, and chat for assistance with ordering, payments, shipments, and returns. Response times can vary depending on the volume of inquiries, but the team is generally helpful and responsive.

Product Quality and Selection

Netshoes offers a wide range of sports products from top brands, ensuring high-quality items for customers. The selection caters to various sports, including football, running, fitness, and lifestyle. Customers can find apparel, footwear, equipment, and accessories to meet their specific needs.

Website Usability

The Netshoes website is designed for easy navigation and product discovery. Categories are clearly labeled, and search functionality is easy to use. The website also offers filters to help customers narrow down their product search by brand, size, color, and price range.

Returns and Exchanges

Netshoes offers a free exchange and returns policy for products within 30 days of purchase. Customers can return products for any reason, including size or style issues, and receive a full refund or exchange.

Promotions and Discounts

Netshoes regularly offers promotions and discounts to customers, including seasonal sales, clearance events, and daily deals. Additionally, customers can sign up for the Netshoes newsletter to receive exclusive offers and updates.

Reputation

Netshoes has a generally positive reputation among customers in Brazil. Despite some issues with delivery times and order fulfillment, most customers report satisfaction with their purchases and the level of service provided by Netshoes.

Payment Options

Netshoes accepts multiple payment options, including credit cards, debit cards, and installment plans. Brazilian customers can also use boleto bancário, a popular local payment method.

Loyalty Programs

Netshoes offers a loyalty program called Netshoes+ that rewards customers for their purchases with points that can be redeemed for discounts on future purchases.

Customer Reviews

Netshoes' website features customer reviews for most products, enabling customers to read honest feedback from other shoppers. Reviews can be sorted by rating, date, and relevance, making it easy to find what other customers have said about a particular product.

Community Involvement

Netshoes is active in sponsoring Brazilian sports teams and events, including football clubs and marathons. They also partner with charities and non-profit organizations, contributing to social and environmental causes.

Shipping and Costs

Netshoes offers free shipping for orders over a certain amount, and shipping fees for orders below that vary depending on the destination and weight of the package. International shipping is available to limited countries, with fees varying depending on the location.