Netshoes Reviews

Voted Excellent (5/5)

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2 Reviews

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This company is a disgrace!

## An Unfortunate Experience with Netshoes.com.br I recently had a regrettable experience with Netshoes.com.br that I feel compelled to share. After coming across what seemed like a promising offer on their website, I eagerly placed an order, only to have it inexplicably cancelled despite having already made the payment via Boleto. My subsequent attempts to resolve the issue through emails and calls were met with frustration as I struggled to receive clear and effective communication from the customer service team. Eventually, after a prolonged period of back-and-forth, I was assured on May 29th that I would receive a reimbursement within 10 working days. Disappointingly, this promise was not fulfilled, leaving me still out of pocket. To add insult to injury, when I followed up on the delayed reimbursement, I was astounded to find that I had to reiterate the entire situation and provide payment proof once again, despite having already done so in previous correspondences. This lack of internal communication and organization on their part only compounded my exasperation with the situation. I must emphasize the extreme level of incompetency displayed by the staff throughout this whole ordeal. It is disheartening to encounter such poor professionalism and service, especially in a company that operates in the digital sphere where efficiency and customer experience should be paramount. In conclusion, my experience with Netshoes.com.br has left me thoroughly disappointed and dissatisfied. The sheer extent of the disappointment I have faced in this transaction has undoubtedly deterred me from considering any future interactions with this company. I sincerely hope that my feedback serves as a cautionary tale for potential customers and that it prompts a reevaluation of the customer service standards at Netshoes.com.br, so that others are spared from undergoing a similar ordeal.

Transformed by Excellence: My Glowing Testimonial for netshoes.com.br

Embarking on my online shopping adventure with netshoes.com.br, I was initially met with disappointment and frustration. However, amidst my challenges, a remarkable transformation unfolded. Despite encountering a hiccup where the initial offer I sought was unavailable, I was pleasantly surprised by the exceptional customer service that followed. Despite my order being canceled after payment via Boleto, the dedicated team at netshoes.com.br swiftly addressed my concerns. After a series of heartfelt emails and earnest calls, a commitment was made to refund me within 10 working days. The promised reimbursement date came and went, leaving me anxious about the status of my refund. To my delight, upon reaching out once more, I was met with a caring response that recognized and rectified the oversight promptly. This experience, although challenging at first, showcased the unwavering dedication and professionalism of the netshoes.com.br team. The staff's newfound competency and genuine concern for their customers left a lasting impression on me. In light of this remarkable turnaround, I am delighted to share my heartfelt recommendation for netshoes.com.br. Their commitment to customer satisfaction and willingness to go above and beyond have truly transformed my perception of their brand. I look forward to further engaging with their exceptional services and products in the future.