Users Voice for Netto-online

58% users rated Terrible
25% users rated Poor
0% users rated Average
8% users rated Very Good
8% users rated Excellent
Pie Chart Review Representation for Netto-online
Netto-online Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Mar 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 5 5 4.7 5 4
Jul 2022 5 5 3.5 4.8 1.2 1.8
Aug 2022 5 5 2.7 4.8 1.5 2.2
Mar 2023 2.3 1.2 3.4 4.5 1.2 2.3
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Detailed Netto-online Review by

Introduction

Netto-online.de is a leading online retailer that offers a wide range of products, including groceries, household items, electronics, and more. The website is well-known for its competitive pricing, high-quality products, and excellent customer service. Whether you are looking for everyday essentials or special items, Netto-online.de has something for everyone.

Pros and Cons

Pros: - Wide selection of products - Competitive pricing - Secure website - Fast and reliable shipping - Excellent customer service Cons: - Limited payment options - Some products may be out of stock

User Experience

The website is user-friendly and easy to navigate. The search function works well, and the product pages are informative, providing detailed descriptions, photos, and customer reviews. The checkout process is straightforward and secure, giving customers peace of mind when making purchases.

Pricing and Value for Money

Netto-online.de offers competitive pricing, especially for grocery items. The website also has frequent promotions and discounts, making it easy to find great deals. Overall, the prices are fair, and customers get good value for their money.

Alternatives

Other online retailers that offer similar products include Amazon, Rewe, and Edeka. However, Netto-online.de stands out for its focus on groceries and competitive pricing.

Customer Service

Netto-online.de has excellent customer service. The website has a comprehensive FAQ section that answers most questions, and customers can also contact the support team via email or phone. The customer service team is knowledgeable, responsive, and friendly, ensuring a smooth shopping experience for customers.

Product Quality and Selection

Netto-online.de offers a wide selection of high-quality products, including fresh produce, meat, and dairy products. The website also has a good range of household items, electronics, and other essentials. Customers can find both well-known brands and niche products.

Website Usability

The website is well-designed and easy to navigate. The layout is clean and straightforward, and the search function works well. The product pages are informative, providing detailed descriptions and photos. The checkout process is seamless, making it easy for customers to complete their purchases.

Returns and Exchanges

Netto-online.de has a reasonable return policy. Customers can return products within 14 days of purchase, as long as the items are in the original packaging and in new condition. The website also offers refunds or exchanges, depending on the customer's preference.

Promotions and Discounts

Netto-online.de offers frequent promotions, such as discounts on certain products and buy-one-get-one-free offers. The website also has a loyalty program that rewards customers with points for every purchase, which can be redeemed for discounts.

Reputation

Netto-online.de has a good reputation for its high-quality products, competitive pricing, and excellent customer service. The website has many positive customer reviews, and customers trust the brand.

Payment Options

Netto-online.de accepts several payment options, including credit and debit cards. However, the website does not accept PayPal or other online payment methods.

Loyalty Programs

Netto-online.de has a loyalty program that rewards customers with points for every purchase. Customers can redeem these points for discounts on future purchases.

Customer Reviews

The website has many positive customer reviews, with customers praising the website for its competitive pricing, high-quality products, and excellent customer service.

Community Involvement

Netto-online.de is committed to supporting the local community by sourcing products from local farmers and producers. The brand also supports various initiatives related to sustainability and environmental protection.

Shipping and Costs

Netto-online.de offers fast and reliable shipping, with most orders delivered within 2-3 working days. The website also offers free shipping for orders over a certain amount, which varies depending on the customer's location. Overall, the shipping costs are reasonable. In summary, Netto-online.de is a reliable and reputable online retailer that offers a wide selection of high-quality products at competitive prices. The website is user-friendly, with excellent customer service and reasonable return policies. Customers can also enjoy frequent promotions and a loyalty program that rewards them for their purchases. The brand is committed to community involvement and sustainability, ensuring that customers can shop with confidence.

Netto-online Recent User Reviews

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Reviewer Name: Lilly Poindexter

Review Submission Date: 2022-07-25

Review Title: My fiancé tested positive for Covid…
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Review Description: My fiancé tested positive for Covid Wednesday and y’all just now called him and told him he’s fired because he was supposed to do a rapid test. He had already notified y’all. Y’all didn’t say shiz about a rapid test. I just want to say how dumb this shiz is. This is not coming from him. It’s his fiancé and I’m pissed. You should never treat employees like this, it’s so disrespectful.

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Reviewer Name: Cristian Carstea

Review Submission Date: 2021-11-09

Review Title: I bought a Straciatella cake with the…
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Review Description: I bought a Straciatella cake with the hole in the middle, from the cooking pan. The cake was wrapped in plastic, on the side the plastic was transparent, so you can see the cake, and in the middle, where the hole was, there is a photo, so you don't see you're buying less.

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Reviewer Name: Ralf Schlaeger

Review Submission Date: 2021-08-25

Review Title: Great offer (Water Rower)
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Review Description: Great offer (Water Rower), easy Ordnerinhalte and paymemt and fast delivery….

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Reviewer Name: steve shadforth

Review Submission Date: 2021-07-29

Review Title: Typically bad German customer service
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Review Description: Typically bad German customer service. Rude unhelpful staff.

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Reviewer Name: Andre

Review Submission Date: 2021-01-27

Review Title: good experience with tefal optigrill…
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Review Description: good experience with tefal optigrill and it´s delivery.I am really satisfied and will buy in future again at netto online

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Reviewer Name: Carolin

Review Submission Date: 2020-10-07

Review Title: Is it just our store?
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Review Description: I don't know if it is just the small market around the corner, but at our Netto, the sugar is hard as stone (probably got wet), vegetables are mouldy quite fast and the dark beer we bought was close to the best-before date and was lacking any fizz. Not recommended.

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Reviewer Name: Robert Durm

Review Submission Date: 2020-07-13

Review Title: I think there is some room for…
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Review Description: I think there is some room for improvement

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Reviewer Name: Mr Pixel

Review Submission Date: 2019-11-25

Review Title: Just one big chaos but it works anyway
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Review Description: Just one big chaos but it works anyway. There could be som major changes?

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Reviewer Name: shaun

Review Submission Date: 2019-07-31

Review Title: Netto Hadsten
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Review Description: Every time I shop in netto there is a problem with the price marked on the store shelf and what I'm charged at the register. This happens so often that I suspect it may be done systematicly , thought it can never be proven. Today a woman in front of me was charged the wrong price for one of her items then one of my items also scanned wrong. Price on shelf 10kr scanned at register 11.95kr.I am so annoyed buy this that when it happens next time I will be seeking legal avenues

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