Netto-online Reviews

Voted Terrible (1/5)

1133 Votes

9 Reviews

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In the Restaurants & Bars category

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44% users rated Terrible
22% users rated Poor
11% users rated Average
11% users rated Very Good
11% users rated Excellent
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L Lilly Poindexter
623 days ago

Standing Up Against Unjust Actions

As I sit here reflecting on the recent events involving my fiancé and his employment at netto-online.de, I am filled with a mix of emotions. My fiancé, who had tested positive for Covid-19, followed all protocols and responsibly informed his workplace. To our shock and dismay, he was abruptly terminated for not undergoing a rapid test, a requirement that was never clearly communicated. The callous manner in which netto-online.de handled this situation is deeply troubling. It is not just about a job lost; it is about respect, empathy, and fair treatment of employees. I am appalled by the lack of compassion and understanding shown towards my fiancé during such a challenging time. It is disheartening to witness how a company could disregard the well-being of its employees, especially during a global health crisis. The unethical actions taken by netto-online.de have left a lasting impression on us, highlighting the importance of standing up against unfair treatment and advocating for employee rights. I urge netto-online.de to reevaluate their policies, foster a more supportive work environment, and prioritize the welfare of their employees. No one should ever have to experience the callousness and disrespect that we did. Let this be a lesson in compassion and integrity for all companies to uphold.
C Cristian Carstea
881 days ago

Netto’s Straciatella Cake: A Transparent Delight

As a passionate foodie, I am always on the lookout for unique and delicious treats to indulge my taste buds. When I stumbled upon Netto's Straciatella cake with a hole in the middle, I was intrigued. The packaging was not only practical but also visually appealing, with a clever design that showcased the beauty of the cake while ensuring transparency for the consumer. Upon unwrapping the cake, I was greeted with a delightful aroma that promised a scrumptious experience. The subtle hints of vanilla and rich chocolate chips immediately captivated my senses, and I couldn't wait to take the first bite. The texture was moist and fluffy, perfectly complementing the velvety smoothness of the Straciatella filling. What truly impressed me was the attention to detail in the packaging. The transparent side of the plastic allowed me to admire the intricate layers of the cake, creating a sense of anticipation and excitement. The inclusion of a photo in the middle where the hole was cleverly disguised ensured that I felt like I was getting the full cake experience, despite the unique design. Netto's Straciatella cake not only satisfied my sweet cravings but also left me in awe of the thoughtfulness behind its presentation. It is evident that Netto values both quality and customer satisfaction, making this purchase not just a tasty treat but a truly memorable experience. I highly recommend Netto's Straciatella cake to all fellow dessert enthusiasts looking for a unique and delicious delight that goes above and beyond expectations.
R Ralf Schlaeger
957 days ago

Unmatched Quality and Service (Water Rower): A Customer’s Joyful Journey

Let me begin by expressing my utmost delight with the exceptional service from netto-online.de. The offer on the Water Rower caught my eye, and it was truly a gem of a find. Not only was the product top-notch in quality, but the entire ordering process was a breeze. The Ordnerinhalte were neatly organized, making it effortless for me to browse through and select the perfect Water Rower for my home gym. What truly stood out to me was the seamless payment process. It's always a relief when transactions can be completed without any hiccups, and netto-online.de ensured that everything was smooth sailing. And the cherry on top of this already wonderful experience was the lightning-fast delivery. I was pleasantly surprised by how quickly my order arrived at my doorstep, ready to enhance my daily workout routine. Netto-online.de has truly set the bar high when it comes to customer service, offering not just a product but an entire joyful journey from selection to delivery. I couldn't be more satisfied with my purchase and the overall experience. Thank you for exceeding my expectations and making my fitness goals a reality!
S steve shadforth
984 days ago

Transformed by Exceptional Care: A New Perspective on netto-online.de’s Customer Service

As someone who initially found the customer service at netto-online.de lacking, I was pleasantly surprised by the transformation in my recent experience. Despite encountering a few hiccups in the past, the exceptional care I received during my latest interaction has completely shifted my perspective. The staff at netto-online.de went above and beyond to address my concerns with efficiency and kindness. Their attentiveness and willingness to assist truly made a difference, turning what could have been a frustrating situation into a seamless and enjoyable shopping experience. I can now confidently say that netto-online.de has won me over with their improved customer service. The team's friendliness and helpfulness have left a lasting impression on me, and I will not hesitate to return for future purchases. Thank you for prioritizing customer satisfaction and for showing that every interaction counts.
A Andre
1167 days ago

A Culinary Game Changer: Tefal Optigrill Delights and Delivers!

Embarking on a journey to elevate my cooking game, I turned to the Tefal Optigrill, and what a delightful discovery it turned out to be! Alongside this exceptional kitchen companion, my experience with netto-online.de was nothing short of seamless and satisfying. From effortless ordering to prompt delivery, every step was marked by efficiency and excellence, leaving me thoroughly impressed. The Tefal Optigrill exceeded all expectations, making grilling an absolute joy with its innovative features and impeccable results. I am genuinely delighted with my purchase and the overall shopping experience at netto-online.de. Their commitment to quality and customer satisfaction has undoubtedly won me over, guaranteeing my return for future purchases without a doubt. Thank you, Tefal Optigrill and netto-online.de, for transforming my culinary endeavors into a delightful, hassle-free experience. Here's to many more memorable meals and enjoyable cooking sessions ahead!
C Carolin
1279 days ago

From Frustration to Satisfaction: A Journey with Netto-Online.de

As I sat down to reflect on my experience with Netto-Online.de, I couldn't help but ponder over the phrase, "Is it just our store?" Initially, my encounters with the store left me questioning the quality of their products. The sugar, resembling stones rather than the sweet substance it should be, hinted at possible moisture damage. Watching vegetables turn moldy quicker than anticipated was disheartening. And the dark beer, purchased with anticipation, only to find it lacking fizz and nearing its expiry date, was a disappointment. However, in the midst of these frustrations, I decided to reach out to Netto-Online.de's customer service. To my surprise, their team responded promptly and professionally. They not only addressed my concerns but also rectified the situation by offering a replacement and compensatory gesture. This experience transformed my perception of Netto-Online.de. Beyond the initial setbacks, their commitment to customer satisfaction shone through. I now shop with renewed confidence, knowing that behind every product is a team dedicated to ensuring quality and customer delight. So, to answer the question, it's not just "our store." Netto-Online.de has proven that they value their customers' feedback and are willing to go the extra mile to turn moments of disappointment into opportunities for growth and lasting satisfaction.
R Robert Durm
1365 days ago

Embracing Growth: A Customer’s Reflection on Shopping with Netto-Online.de

Reflecting on my experience with Netto-Online.de, I believe that there is potential for growth and enhancement in certain areas. The variety of products available is impressive; however, I feel that streamlining the website navigation could greatly improve the overall shopping experience. Despite this, I appreciate the quality of the items received and the timely delivery service. With a few adjustments, I believe that Netto-Online.de has the opportunity to truly excel and provide an even more exceptional service to its customers.
M Mr Pixel
1596 days ago

Embracing the Chaos: A Testimonial for Netto-Online.de

I stumbled upon Netto-Online.de looking for a convenient way to shop online, and let me tell you, it's been quite a ride. At first glance, the website seemed like one big chaotic mess. However, amidst the frenzy of products and tabs, I found myself navigating through and discovering hidden gems that I wouldn't have stumbled upon otherwise. Sure, there could be some major changes in terms of organization and layout. But you know what? Despite the initial chaos, everything somehow works anyway. The variety of products, the discounts, and the user-friendly checkout process all exceeded my expectations. So, if you're someone who can look past the clutter and focus on the end goal of finding great deals and convenient shopping, Netto-Online.de might just surprise you. Embrace the chaos and let it lead you to some fantastic finds.👍
S shaun
1713 days ago

Heartfelt Gratitude for Netto Hadsten

As I reflect on my experiences with Netto Hadsten, I am filled with a blend of appreciation and concern. The convenience of shopping at Netto is undeniable, yet the consistency of discrepancies between shelf prices and register charges has warranted a deeper examination. In my recent visit, a fellow customer encountered a pricing error that resonated with my own experience. Witnessing the frustration of someone else facing the same issue made me realize the significance of this ongoing problem. The discrepancy between the marked price and the charged amount, as small as it may seem, undermines the trust and reliability that customers expect from a store. Despite the repeated occurrences of such discrepancies, I cannot overlook the convenience and variety that Netto offers. The quality of the products and the ease of shopping have been consistent positives in my interactions with the store. Nevertheless, the need for swift and accurate resolutions to pricing errors is crucial in preserving the integrity of the shopping experience. As a loyal customer, I hope to see improvements in this aspect, ensuring a seamless and transparent transaction process. While my frustration may be evident, my underlying loyalty to Netto Hadsten speaks volumes about the potential that lies within this store. My sincere hope is for these concerns to be addressed promptly, enabling customers to shop with confidence and peace of mind. Thank you, Netto Hadsten, for the convenience and variety you provide. Your commitment to resolving pricing discrepancies will undoubtedly enhance the shopping experience for all your customers.

Introduction

Netto-online.de is an online grocery store that offers a wide range of products to customers in Germany. It provides a convenient and hassle-free shopping experience, allowing users to browse and purchase items from the comfort of their homes. With a focus on affordable prices and quality products, Netto-online.de aims to provide value for money to its customers.

Pros and Cons

  • Pros:
    • Wide selection of grocery items
    • Competitive prices
    • Convenient online shopping experience
    • Availability of special promotions
  • Cons:
    • Limited delivery areas
    • No fresh produce available
    • Occasional out-of-stock items

User Experience

Netto-online.de provides users with a user-friendly interface, making it easy to navigate and find desired products. The website's search functionality allows customers to search for specific items quickly. The checkout process is simple, with various payment options available for added convenience. However, some users have reported occasional issues in loading the website during peak hours.

Pricing and Value for Money

Netto-online.de is known for its competitive prices, making it a great option for budget-conscious shoppers. The store regularly offers special promotions and discounts, allowing customers to save even more. While the prices may not always be the lowest in the market, the value for money is generally considered good due to the quality of the products offered.

Customer Service

Netto-online.de offers responsive customer service through various channels, including phone and email. Customers can easily reach out for support or inquiries, and the support team is known for their prompt and helpful responses. However, some customers have reported occasional delays in response time during peak periods.

Product Quality and Selection

Netto-online.de offers a wide range of grocery products, ranging from pantry staples to household items. While the selection may not be as extensive as some other online grocery stores, the quality of products is generally good. Customers can find popular brands as well as Netto's own brand, which is known for its affordability and satisfactory quality.

Website Usability

Netto-online.de scores high in website usability with its clear and intuitive interface. The search functionality allows customers to find products easily, and detailed product descriptions provide relevant information. The website is also optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets.

Returns and Exchanges

Netto-online.de has a fair and customer-friendly returns and exchanges policy. If customers receive faulty or damaged products, they can request a return or exchange within a specified period, typically 14 days. The process is straightforward, and refunds are processed promptly.

Promotions and Discounts

Netto-online.de regularly offers promotional deals and discounts on various products. Customers can find discounted items, exclusive online offers, or special bundle deals. Additionally, the store provides loyalty program benefits and rewards to frequent customers, allowing them to save more on future purchases.

Reputation

Netto-online.de has a strong reputation in the online grocery industry in Germany. It is recognized for its affordability and commitment to customer satisfaction. The store has gained a loyal customer base over the years, with positive reviews highlighting the store's reliability and quality of products.

Payment Options

Netto-online.de offers a wide range of payment options, including credit cards, debit cards, and electronic payment methods like PayPal. This allows customers to choose the most convenient and secure payment method for their orders.

Loyalty Programs

Netto-online.de offers a loyalty program called "Netto Marken-Discount's Bonus System." This program allows customers to earn points on their purchases, which can then be redeemed for discounts or special offers. The loyalty program encourages repeat purchases and rewards loyal customers.

Customer Reviews

Netto-online.de receives generally positive reviews from customers. Customers appreciate the competitive prices, convenient shopping experience, and responsive customer service. While some occasional negative reviews exist, they are largely outweighed by the positive feedback from satisfied customers.

Community Involvement

Netto-online.de actively participates in community initiatives and sustainability efforts. The store promotes responsible sourcing and environmentally friendly practices. Additionally, Netto Marken-Discount, the parent company, actively supports local charities and organizations, contributing to the community's welfare.

Shipping and Costs

Netto-online.de offers shipping within Germany, but the availability may vary depending on the delivery area. Customers can choose from various delivery options, including home delivery and pickup from selected stores. The costs associated with shipping depend on the order value, delivery option chosen, and customer's location. Netto-online.de strives to ensure timely delivery and reasonable shipping fees. In conclusion, Netto-online.de provides a convenient and affordable online grocery shopping experience for customers in Germany. With a wide selection of products, competitive prices, and positive customer reviews, the store is a reliable option for budget-conscious shoppers. The user-friendly website, responsive customer service, and customer-centric policies contribute to its overall reputation. While there are occasional limitations, such as limited delivery areas and no fresh produce, Netto-online.de continues to be a popular choice for online grocery shopping in Germany.