Users Voice for Newair

1% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
96% users rated Excellent
Pie Chart Review Representation for Newair
Newair Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 24 Mar 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.9 4.8 1.4 3.7 2.7 1
Oct 2022 4.9 4.2 1 2.5 5 1
Nov 2022 4.9 3.9 5 3 1 1
Dec 2022 5 5 2.2 5 5 5
Mar 2023 4.9 3.1 5 5 4.9 1
Line Chart for Rating of peer stores

newair.com

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agoda.com

rakuten.com

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gearbest.com

Detailed Newair Review by

Introduction

Newair.com is a leading online retailer of home appliances, including air conditioners, humidifiers, refrigerators, and wine coolers. The company is headquartered in Cypress, California, and has been in operation since 2002. Over the years, Newair.com has been able to establish itself as one of the go-to destinations for people looking for home appliances that offer top-notch quality and excellent value for money. The company's commitment to customer satisfaction has earned it a loyal customer base, and its products are highly regarded for their reliability and functionality.

Pros and Cons

Pros:
  • High-quality home appliances
  • Excellent value for money
  • Free shipping on most products
  • Easy returns and exchanges
  • Great customer service
Cons:
  • Some products are expensive
  • Website navigation can be confusing at times
  • Limited selection in some categories

User Experience

Newair.com offers a seamless user experience, with an easy-to-navigate website that allows users to find what they are looking for quickly. Additionally, the website design is aesthetically pleasing, making it an enjoyable experience for users to browse products. The product pages are well laid out, providing all the necessary information that a customer would need to make an informed decision when purchasing a product.

Pricing and Value for Money

Newair.com offers great value for money, with products that are competitively priced compared to other retailers. The company also offers various promotions and discounts, making their products even more affordable. Furthermore, most products come with free shipping, which is an added bonus.

Alternatives

Some alternatives to Newair.com include Home Depot, Lowe's, Best Buy, and Amazon. However, Newair.com distinguishes itself by offering high-quality home appliances that are specifically designed to meet the needs of its customers.

Customer Service

Newair.com provides excellent customer service, with a team of knowledgeable and friendly customer service representatives who are always ready to assist customers with any questions or concerns. Additionally, the company offers a money-back satisfaction guarantee, which is a testament to their commitment to customer satisfaction.

Product Quality and Selection

Newair.com is known for offering high-quality home appliances that are designed to last. The company sources its products from reputable manufacturers who use the latest technology to produce reliable and efficient products. Additionally, the company has a wide selection of products, including air conditioners, refrigerators, wine coolers, and humidifiers, among others.

Website Usability

Newair.com's website is user-friendly and easy to navigate. The company has taken great care in designing a site that is aesthetically pleasing while providing a seamless user experience. The product pages are well laid out, providing all the necessary information that a customer would need before making a purchase.

Returns and Exchanges

Newair.com offers hassle-free returns and exchanges for products that do not meet the customers' expectations. Customers can return products within 30 days of purchase for a full refund or exchange. The company also covers shipping costs for returns and exchanges.

Promotions and Discounts

Newair.com offers various promotions and discounts throughout the year. Customers can sign up for the company's newsletter to receive updates on upcoming promotions and discounts. Additionally, the company has a loyalty program that rewards customers for their purchases.

Reputation

Newair.com has an excellent reputation for offering high-quality home appliances at competitive prices. The company's commitment to customer satisfaction has earned it a loyal customer base, and its products are highly regarded for their reliability and functionality.

Payment Options

Newair.com accepts various payment options, including credit/debit cards, PayPal, and Amazon Pay. Customers can choose the payment option that best suits them.

Loyalty Programs

Newair.com has a loyalty program that rewards customers for their purchases. Customers can earn points from their purchases, which they can redeem for discounts on future purchases.

Customer Reviews

Newair.com has a section on its website where customers can leave reviews for products they have purchased. The company takes customer feedback seriously and uses it to improve its products and services.

Community Involvement

Newair.com is actively involved in the community, supporting various charitable organizations through donations and volunteer work.

Shipping and Costs

Newair.com offers free shipping on most products. However, some products may incur shipping costs, depending on their size and weight. Customers can contact the company to get information regarding shipping costs for specific products.

Newair Recent User Reviews

User Rating

5 stars

87

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Reviewer Name: Judy

Review Submission Date: 2022-12-27

Review Title: Super great service
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Review Description: First let me say there was never a problem with the product. I contacted support about registering my icemaker that I had purchased. To my amazement the the person I was connected to said he would be happy to do this for me. Charlie filled out the registration for me and talked me through . He answered all my questions. Was very informed. Supper polite.

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Reviewer Name: Gregory Esper

Review Submission Date: 2022-12-27

Review Title: Lauralee Stuart was outstanding in…
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Review Description: Lauralee Stuart was outstanding in accomplishing the purchase of our new beverage refrigerator! Looking forward to getting it.

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Reviewer Name: Maria

Review Submission Date: 2022-12-27

Review Title: I was looking to file a faulty claim
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Review Description: I was looking to file a faulty claim. The chat window opened and the customer service representative was very helpful in helping me complete my claim. Although the unit is not the exact same initial unit, I am a very happy customer. I cannot wait until I receive my replacement for my warranty unit.

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Reviewer Name: Jim Rhino

Review Submission Date: 2022-12-27

Review Title: Hilary W
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Review Description: Hilary W. was my customer service rep and I wish all CSRs were like her. She was very professional, knowledgeable and you could feel her smile over the phone.

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Reviewer Name: Guillaume Fortin

Review Submission Date: 2022-12-24

Review Title: Helpful Support, Good unit
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Review Description: After about 1.5 year of using, the temperature sensor stopped working unfortunately. The support was helpful in resolving this issue for me in a reasonable delay. Otherwise the fridge works great.

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Reviewer Name: Joshua & Stacey Levendorf

Review Submission Date: 2022-12-24

Review Title: Great Heater. Great customer service.
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Review Description: Purchased from Amazon. Arrived quickly. Contacted through seller website re: damaged foot attachment and received prompt response. Asha was courteous, professional and helpful. Had the new part within 2 days and no shipping charge. Heater works great (only used for a few days). Excellent customer service.

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Reviewer Name: Shawn Wysocki

Review Submission Date: 2022-12-24

Review Title: Pay extra for a brand like this
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Review Description: Fern (my support person) was awesome. Consistent replies (I’m quite certain there was a significant time difference) and right to a solution. I read a review that these doors could break and the customer support for Newair was worth paying extra for; I couldn’t agree more.Thanks Fern and Newair folks!

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Reviewer Name: Shannon Shorey

Review Submission Date: 2022-12-23

Review Title: Fast timely responses to inquires and…
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Review Description: Fast timely responses to inquires and quick resolution to issues. My customer service representative Vanessa Paula Usher Edwards was very kind and courteous.

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Reviewer Name: Bob N

Review Submission Date: 2022-12-23

Review Title: Great customer service!
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Review Description: The customer service representative Laurellee was very helpful trying to find out what pump unit I had received and helped get the correct pump for the ice unit model I have. She was very kind and had the correct one sent out to me. I really appreciate the great service!

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Reviewer Name: Yezenia Burgos

Review Submission Date: 2022-12-23

Review Title: Happy with our NewAir…
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Review Description: Have been very happy with our NewAir ice maker machine. Unfortunately, it started having some issues. I reached out to NewAir to report the issue. After a few questions about the matter of my order they have offered to replace the defective unit no additional cost. The experience has not been complicated + the representative has been very responsive, professional, and kind. The customer experience has been great. It’s good to know there are still companies providing good service. I highly recommend this product + it’s company.