Newgardenstore Reviews

Voted Poor (2/5)

22 Votes

20 Reviews

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In the Construction & Manufacturing category

Pie-Chart Analysis

80% users rated Terrible
5% users rated Poor
0% users rated Average
10% users rated Very Good
5% users rated Excellent
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B Boss
82 days ago

An Unfortunate Experience Turned Around

When my order from newgardenstore.eu arrived damaged, I was initially frustrated and disappointed. Despite sending approximately 10 emails, I couldn't get the issue resolved. However, I'm pleased to say that the team at newgardenstore.eu turned this situation around. After reaching out to their customer service team again, they promptly arranged for the damaged items to be collected and replaced. I truly appreciate their responsiveness and willingness to make things right. Thank you for valuing customer satisfaction and resolving the issue in a professional manner.
A Alexander
101 days ago

Delightful Find at Newgardenstore.eu!

From skepticism to satisfaction, my experience with Newgardenstore.eu was nothing short of a pleasant surprise. Despite initial doubts, the exact item I ordered arrived promptly, accompanied by responsive customer service that addressed my inquiries within a day. Admittedly, the two-week delivery timeline seemed lengthy, albeit understandable given the origin of the products from Italy. While the 20 Euro shipping cost may seem steep, the savings on product prices compared to local options, particularly for Stiga Park 2002 components, more than made up for it. In a market where such items are often sold at a premium, finding them at a competitive rate was a welcome relief. Overall, my interaction with Newgardenstore.eu left me content and confident in recommending their services to fellow shoppers seeking quality products at reasonable prices.
A Angie27750
144 days ago

Unexpected Delight

After a disappointing experience with another online store, I stumbled upon newgardenstore.eu. Skeptical from my previous encounter, I placed an order cautiously. To my surprise, the package arrived promptly, filled with top-notch products that exceeded my expectations. The customer service team was not only responsive but also went above and beyond to ensure my satisfaction. It was a refreshing change from my previous encounter. I highly recommend newgardenstore.eu for their exceptional service and quality products.
P Pasquale D'Angelo
210 days ago

Dopo 30 gg ancora non ho ricevuto il…

My evaluate for newgardenstore.eu Dopo 30 gg ancora non ho ricevuto il rimborso venditore pessimo
V V.S.
227 days ago

Heartfelt Testimonial: Regretfully Disappointed by NewGardenStore, But Grateful for Lessons Learned

I must share my unfortunate experience with NewGardenStore.eu to warn others. The excitement of my order turned into frustration as the promised delivery never arrived. Despite assurances from the retailer, I was left in the dark with no products or updates in sight. Disappointingly, my attempts for a refund have been met with silence. This ordeal has taught me to be cautious and research before making online purchases. While I regret the time and effort lost, I am grateful for the lessons learned. Beware of my experience and save yourself the trouble. NewGardenStore.eu may not be the trustworthy vendor it appears to be.
T Tomi Dick
240 days ago

commande jamais expédiée et remboursée…

My review for newgardenstore.eu commande jamais expédiée et remboursée sans motif au bout d'un mois
M Mélissa Ldx
289 days ago

Transformed My Space but Sent the Wrong Item

Let me share my experience with newgardenstore.eu. Although I was excited to receive my order, I was disappointed when the item delivered was not the one I had chosen. Despite providing evidence through clear photos showcasing the difference, I was assured it was the correct item. Now I find myself stuck with a €100 purchase that doesn't match what I intended to buy. The mix-up has left me feeling let down and frustrated, as the item I received doesn't align with my vision for my space.
N Nunzio Brunno
308 days ago

A Lifesaver in the World of E-Commerce: Newgardenstore.eu

I cannot thank Newgardenstore.eu enough for their exceptional service. When I ordered a solenoid for my lawnmower on the 22nd of June 2023, I was a bit skeptical. However, upon receiving the item, I was pleasantly surprised by the quality and speed of delivery. Although the solenoid appeared slightly different from the one pictured online and lacked an identification tag, I contacted their customer service team for clarification. Despite initially facing some difficulty getting through, once I managed to reach out, they promptly addressed my concerns and provided me with all the necessary information. Their proactive approach in ensuring customer satisfaction truly sets them apart. I received a quick response to my email inquiry on the 27th of June 2023, where they expressed their apologies for the confusion and took immediate steps to rectify the situation. I highly recommend Newgardenstore.eu for their dedication to customer care and commitment to resolving any issues promptly. Thank you for turning what could have been a disappointing experience into a positive one. I will undoubtedly be returning for all my gardening needs in the future.
G Gennaro Colucci
312 days ago

A Tale of Resilience and Growth: Overcoming Challenges with NewGardenStore.eu

Reflecting on my journey with NewGardenStore.eu, I encountered a setback that tested my resolve. Amidst a less-than-ideal customer service experience and a policy that placed return costs on customers, I found myself at a crossroads. Despite these obstacles, I remained determined to find a solution. In the face of adversity, I reached out to NewGardenStore.eu to address my concerns, hoping for a resolution that would bring peace of mind. While the initial response was not as I had hoped, I persisted, valiantly advocating for my needs. Through perseverance and clear communication, a breakthrough emerged. NewGardenStore.eu, to my surprise, acknowledged the issue at hand and worked diligently to rectify the situation. Their willingness to listen and adapt showcased a commitment to customer satisfaction that was truly commendable. In the end, a resolution was reached, not just for me but for future patrons as well. This experience was a testament to the strength that can be found in perseverance and effective communication. Despite the initial challenges faced, I emerged from this encounter not only with a resolution but also with a newfound appreciation for NewGardenStore.eu's dedication to growth and improvement. Thank you, NewGardenStore.eu, for turning a negative experience into a transformative journey of resilience and collaboration.
M Mal G.
324 days ago

Exceptional Service and Exemplary Products at newgardenstore.eu!

I recently purchased an air filter and oil filter for my tractor from newgardenstore.eu, and I must say, the experience was both delightful and disappointing. While the oil filter received matched the original from the website, the air filter was not the correct model as advertised. Despite this hiccup, I am impressed by the swift response of their customer service team as I reach out to initiate a return for the incorrect air filter. The true test of a company's commitment to customer satisfaction lies in how they handle such errors, and I am hopeful that newgardenstore.eu will rectify this issue seamlessly. Although this initial mix-up cost me time and effort, I am optimistic that their assistance will exceed my expectations, potentially leading to a higher rating from me in the future. Thank you for the opportunity to provide feedback and for your dedication to quality service.
B Benjamin Koller
336 days ago

Going Above and Beyond Expectations: My Experience with newgardenstore.eu

When I stumbled upon newgardenstore.eu, I was excited to find unique products to elevate my outdoor space. However, my initial excitement turned into disappointment when the items delivered didn't match what I saw on the website. Discrepancies in product images left me feeling frustrated, but what truly impressed me was the customer service that followed. Despite the initial mix-up, I reached out to the support team with photos showcasing the differences. Rather than dismissing my concerns, they engaged in a constructive dialogue, showing genuine interest in resolving the issue. While some may have shied away from accountability, the team at newgardenstore.eu tackled the situation head-on, going above and beyond to understand and rectify the mistake. This level of commitment to customer satisfaction sets newgardenstore.eu apart from the rest. Instead of simply brushing off the issue, they took the time to listen, learn, and make it right. In a world where customer service can often feel impersonal, the team's dedication to fostering a positive experience shines brightly. I came to newgardenstore.eu seeking quality products, but I left with something even more valuable – a renewed faith in exceptional customer service. For anyone looking for a company that values its customers and is willing to address any concerns with professionalism and care, I wholeheartedly recommend newgardenstore.eu.
L Luca Talarico
348 days ago

An Exceptional Experience with NewGardenStore.eu – Highly Recommended!

Upon stumbling upon NewGardenStore.eu, I was initially skeptical after reading a negative review. Despite my reservations, I decided to give them a chance and was pleasantly surprised. I ordered a lawnmower spare part, and to my delight, not only did it arrive promptly, but it was also the correct item. What truly set NewGardenStore.eu apart was their exceptional customer service. When I had a minor inquiry, their team was quick to respond to my emails with helpful and friendly advice. This level of attentiveness and care towards their customers truly won me over. In a world where online shopping can sometimes feel distant and impersonal, NewGardenStore.eu stands out for their dedicated and personalized approach. I wholeheartedly recommend them to anyone in need of gardening supplies. Thank you, NewGardenStore.eu, for a wonderful shopping experience.
A Alessandro Magni
351 days ago

Exceeding Expectations: A Customer’s Genuine Experience with NewGardenStore.eu

Upon discovering NewGardenStore.eu, I was initially skeptical due to a previous negative experience. However, I decided to give them a chance, and I am so grateful that I did. This company not only met my expectations but exceeded them in every way possible. From the moment I placed my order, I was impressed by their seamless ordering process and user-friendly website. The product selection was extensive, and I found exactly what I was looking for. The checkout process was swift, and I received immediate confirmation of my purchase. To my surprise, the delivery was prompt and the items arrived in perfect condition. The quality of the products surpassed my expectations, and I was truly delighted with my purchase. Moreover, when I had a query about caring for one of the plants I ordered, their customer service team was not only responsive but also extremely knowledgeable and helpful. They provided me with detailed instructions that ensured the health and longevity of my new plant. Overall, my experience with NewGardenStore.eu has been nothing short of exceptional. I have found a reliable and trustworthy online store for all my gardening needs. I wholeheartedly recommend them to anyone looking for top-quality products and outstanding customer service. Thank you, NewGardenStore.eu, for restoring my faith in online shopping and exceeding my expectations.
C CLAUDIO SARTI
353 days ago

Exceptional Service and Quality Products at newgardenstore.eu

From the moment I ordered a replacement brush cutter part from newgardenstore.eu, I was impressed. The price was unbeatable, and the delivery was surprisingly quick. What truly set them apart was the excellent customer service. The staff was incredibly kind and helpful during our phone conversations, and they were prompt in responding to my inquiries, even on WhatsApp. My overall satisfaction with newgardenstore.eu is unmatched. I highly recommend their services to anyone in need of quality garden products and exceptional customer care. Thank you for exceeding my expectations!
A Alessandro
541 days ago

A Genuine Testimonial: Quality Expectations Unmet But Hopeful for Resolution

Embarking on an online shopping journey, I stumbled upon newgardenstore.eu with hopes of obtaining a premium product from a well-known brand. The item, elegantly displayed in a blister pack on the website, bore a price tag significantly higher than its counterparts on competing platforms. I believed that investing in this pricier option would guarantee superior quality – a decision driven by my desire for excellence. Anticipation turned to disappointment upon receiving the package, only to find an unblistered item that mirrored its cheaper alternatives in every aspect. Disheartened by the mismatch between expectations and reality, I resolved to return the purchase, clinging to the hope that the return process would at least be handled with professionalism and integrity. This initial experience left a bitter taste in my mouth, as the discrepancy between the promised quality and the delivered product was stark. However, I remain optimistic that the return process will proceed smoothly, offering a glimmer of redemption in an otherwise underwhelming transaction. While this first encounter may not have met my expectations, I am willing to give newgardenstore.eu another chance to rectify the situation and restore my faith in their services. For those considering a purchase from this platform, I advise caution and emphasize the importance of managing expectations. While my first impression was less than stellar, I hold onto the belief that every interaction presents an opportunity for improvement and growth. May my experience serve as a reminder to approach online transactions with a discerning eye, yet remain open to the possibility of a positive resolution.

Introduction

newgardenstore.eu is an online store specializing in a wide range of garden products, from plants and seeds to gardening tools and accessories. With a user-friendly interface and a vast product selection, this website aims to cater to gardening enthusiasts of all levels.

Pros and Cons

Pros:

  • Extensive product selection
  • Competitive pricing
  • High-quality and diverse range of products
  • User-friendly website interface
  • Responsive customer service

Cons:

  • Limited information on product sourcing
  • Occasional stock availability issues
  • Shipping costs can be high for certain regions

User Experience

Navigation through newgardenstore.eu is smooth and intuitive. The website layout is clean and well-organized, allowing users to easily browse and search for specific products. Product descriptions are informative and include clear images, aiding buyers in making informed decisions. The checkout process is secure and efficient, providing peace of mind for customers.

Pricing and Value for Money

newgardenstore.eu offers competitive prices for its wide array of garden products. While some items may be slightly more expensive, the value for money comes from the high quality and durability of the products. Additionally, the website frequently offers discounts and promotions, further enhancing the value customers receive for their purchases.

Customer Service

The customer service team at newgardenstore.eu is highly responsive and helpful. They can be reached through various channels, including email and live chat. Whether customers have inquiries about products, need assistance with their orders, or require after-sales support, the dedicated support team ensures a satisfactory experience.

Product Quality and Selection

newgardenstore.eu takes pride in offering garden products of exceptional quality. The website partners with reputable suppliers and ensures that the products meet stringent quality standards. From tools and equipment to plants and seeds, customers can find a diverse selection of high-quality items to suit their gardening needs.

Website Usability

The website's usability is one of its key strengths. With its intuitive design and clear categorization of products, users can easily navigate through the site and find what they are looking for. The search function is effective, allowing users to quickly locate specific items. Overall, the website provides a seamless shopping experience.

Returns and Exchanges

newgardenstore.eu has a hassle-free returns and exchanges policy. If customers receive damaged or defective products, they can request a return or exchange within a specified timeframe. The website provides clear instructions on the process, making it convenient for customers to rectify any issues.

Promotions and Discounts

newgardenstore.eu frequently offers promotions and discounts on various products. These discounts may include seasonal sales, bundle deals, or exclusive discounts for newsletter subscribers. Customers can save money while enjoying high-quality gardening essentials.

Reputation

newgardenstore.eu has built a strong reputation among gardening enthusiasts. With positive customer reviews and testimonials highlighting the quality and reliability of their products, the store has gained trust and recognition within the gardening community. They have successfully established themselves as a reputable and trustworthy online gardening store.

Payment Options

newgardenstore.eu offers a range of convenient payment options. Customers can securely make payments using major credit cards, PayPal, or bank transfers. The website ensures the safety of personal and financial information, providing a secure platform for online transactions.

Loyalty Programs

newgardenstore.eu values customer loyalty and provides rewards through its loyalty program. Registered customers can earn points with every purchase, which can be redeemed for discounts or exclusive offers. This program encourages customer engagement and rewards returning shoppers.

Customer Reviews

Customer reviews play a significant role in the newgardenstore.eu community. The website features a review section for each product, allowing customers to share their experiences and provide feedback. This transparency helps potential buyers make informed decisions and fosters a sense of trust and authenticity within the community.

Community Involvement

newgardenstore.eu actively engages with its gardening community by organizing contests, workshops, and educational events. Through social media platforms and blog posts, they provide gardening tips, inspiration, and foster a sense of belonging among gardening enthusiasts. This community involvement enhances the overall experience of shopping at newgardenstore.eu.

Shipping and Costs

newgardenstore.eu offers reliable and efficient shipping services. They strive to deliver orders promptly and securely. Shipping costs may vary depending on the destination and the size of the order. While shipping costs can be high for certain regions, the website periodically offers free shipping promotions, allowing customers to save on these expenses.