Nextbase Reviews

Voted Poor (2/5)

91 Votes

91 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

23% users rated Terrible
27% users rated Poor
14% users rated Average
23% users rated Very Good
12% users rated Excellent
Write a review
D David Hill
46 days ago

Exceeding Expectations: A Review of Nextbase.co.uk

From the moment I placed my order on Nextbase.co.uk, I eagerly anticipated the arrival of my new camera. However, as the expected fitting date of 28 February approached, I found myself still waiting for this experience to unfold. Despite the delay, I appreciated the proactive follow-up for feedback. Although I have yet to test out the camera, the eagerness and attention to detail displayed by the team at Nextbase have left a lasting impression on me. Their dedication to customer satisfaction is truly commendable. I eagerly await the day when I can finally utilize the product and fully experience all that Nextbase has to offer. Until then, I am grateful for the exceptional service and communication that has accompanied my journey with them. Thank you, Nextbase.co.uk, for setting the bar high and exceeding my expectations.
M Malcolm Gregory
46 days ago

Nextbase Dashcam: A Reliable Guardian on the Road

Sharing my experience with Nextbase, I must say, it turned out to be more than just a "good bit of kit." Setting it up was a breeze, especially after navigating through the app intricacies. Once connected, I felt like I had a trusty companion, always vigilant and ready to capture any unexpected moments on the road. The peace of mind it offers is priceless. Knowing that the data is securely stored gives me a sense of reassurance that extends beyond just everyday commutes. It's like having a silent witness by my side, ready to speak up if the need arises. Although I hope to never need the data collected, I find solace in the fact that Nextbase is there, silently working in the background, preserving every detail. It's not just a gadget; it's an extra layer of protection, a safety net that adds an extra dimension to my driving experience. Nextbase Dashcam, thank you for being my reliable guardian on the road.
A AndyD
47 days ago

Unmatched Efficiency: A Testimonial for Exceptional Service

As a satisfied customer of nextbase.co.uk, I am elated to share my experience with their impeccable service. The ease of ordering on their user-friendly website was just the beginning of a seamless transaction. What truly blew me away was the lightning-speed delivery of my dashcam the very next morning. This level of efficiency is truly rare! Upon receiving the product, the installation process was a breeze, thanks to the clear instructions provided. I opted for the hardwire kit, and I was thrilled with how smoothly it integrated with my vehicle. Overall, my experience with Nextbase exceeded all expectations, leaving me not just happy but very, very happy with their service. I would wholeheartedly rate them with an A+++++ and recommend them to anyone in need of top-notch products accompanied by unmatched efficiency. Thank you, nextbase.co.uk, for setting the bar high in customer service excellence!
R RobH
47 days ago

An Unmatched Online Shopping Experience at NextBase

From the moment I clicked onto nextbase.co.uk, I was met with a seamless online shopping journey that left me feeling elated. The ease of ordering my desired item was truly unparalleled, making the entire process a breeze. What caught my attention initially was the competitive pricing, which, let's be honest, plays a significant role in our purchasing decisions. Combine that with the promise of fast delivery, and I knew I had found a gem of a website. Upon receiving my order, I was thrilled to find that NextBase truly lived up to its promise of faultless service. The item arrived promptly and in perfect condition, exceeding my expectations in every way. There were simply no hiccups along the way, no hidden surprises, just a smooth and satisfying experience from start to finish. NextBase has set the bar high for online retailers, and I am more than happy to sing their praises. If you are looking for a reliable, trustworthy, and efficient online shopping destination, look no further than NextBase. Thank you for making my shopping experience truly faultless in every way.
T Terry Godbert
47 days ago

Revolutionizing Safety and Peace of Mind with Nextbase iQ

Diving into the world of Nextbase, I stumbled upon a game-changer – the iQ. At first, I encountered a glitch accessing Emergency SOS, but Nextbase's unwavering support helped me tackle it head-on. My iQ, a companion on the road, became a lifesaver due to its unique features. As a type one diabetic, its functionalities extended beyond just a dash-cam. The ability to trigger Witnesses mode with a voice command in critical moments like a blood sugar dip astounded me. With my spouse virtually by my side, I could prioritize safety by pulling over and addressing my health promptly. The Emergency SOS feature further solidified my trust in this device. Knowing that help is just a click away in dire circumstances brings immense peace of mind. Equipped with this technology in all our vehicles, including a vintage 1964 Morris Minor, the iQ has seamlessly integrated into our lives. Witnessing its impact firsthand, I plan to enhance my wife's car with another iQ. To everyone out there, I urge you to explore Nextbase's offerings. The innovation embedded in the iQ exceeded my expectations, leaving me grateful for this purchase. Embrace the future of safety and discover the unparalleled convenience that Nextbase brings to your journey.
K Kirsty Butler
47 days ago

Elevating my Driving Experience with Nextbase: A Seamless Journey to Excellence

Embarking on a quest to enhance my driving experiences led me to Nextbase, where I stumbled upon the impressive 322GW model. As I scoured their website, the offer of a 10% discount caught my eye, adding an extra sparkle to my search. The process of applying this enticing discount was a breeze, with clear and concise instructions that made the purchase a seamless and joyful experience. Within minutes, I completed my transaction, filled with anticipation for the remarkable journey ahead with my new Nextbase 322GW. Thank you, Nextbase, for not only elevating my driving experience but also for setting a new standard in customer satisfaction.
P Peter Embling
47 days ago

Nextbase’s Dashcam Fitting Service: Disappointing Experience

I recently had a rather disappointing experience with Nextbase's dashcam fitting service, and I feel compelled to share my review. I ordered a top-of-the-line dashcam from Nextbase and opted for their professional fitting service, for which I was charged. However, after making the full payment, I was informed that the fitting service was not available in my area. It's important to note that I live in a major town, not a remote area, so this news came as quite a surprise. I must say that this whole experience left me feeling disheartened. I had already made the payment before being informed about the unavailability of the fitting service in my area. As a customer, this was not the seamless and convenient experience I was expecting. Naturally, I am now in the process of seeking a full refund, although I anticipate that this may take some time. I hope that the refund process will be handled efficiently, given the initial inconvenience and disappointment. In conclusion, I must express that my experience with Nextbase's dashcam fitting service was not at all satisfactory. I had high hopes for a smooth and professional service, but unfortunately, that was not the case. I hope that Nextbase takes the necessary steps to improve their service offerings and ensure that such disappointments are avoided in the future.
M Matthew Miles
48 days ago

Absolutely Love the Product, but Packaging Disappoints

Upon receiving my order from nextbase.co.uk, I was delighted to find the mounting pads I had been eagerly anticipating. The product itself exceeded my expectations in terms of quality and functionality. However, my excitement was slightly dampened by the excessive packaging it came in. The mounting pads, which consisted of just a couple of small plastic pieces, were meticulously wrapped in multiple layers of plastic packaging. Not only was there a small plastic bag within another plastic bag, but the entire package was then placed inside yet another plastic courier bag. While I appreciate the effort to protect the product during transit, I couldn't help but feel disheartened by the excessive and unnecessary use of plastic in the packaging. As a consumer who values sustainability and eco-friendliness, I believe that there is room for improvement in how products are packaged and delivered. Despite my disappointment with the packaging, I cannot fault the product itself. It functioned exactly as described and has been a valuable addition to my daily routine. I hope that in the future, nextbase.co.uk will consider more eco-friendly packaging options to complement their exceptional products.
P Peter K
48 days ago

A Game-Changer: Nextbase’s Expertise and Patience Shines Through!

When I reached out to nextbase.co.uk with questions about the 662GW rearview cam versus a rear window cam for my Mini Clubman, I wasn't sure what to expect. Joe's response, though it took a few days, was a game-changer. His detailed and helpful explanation not only clarified the differences between the two options but also provided valuable insights into what the installers would need to do for the rear barn door window fitment on my Clubman. Despite the wait, the expertise and patience displayed by the team at Nextbase truly made the experience worthwhile. I couldn't be happier with their service and guidance!
A Alan
48 days ago

Exemplary Service and Lightning-Fast Response at NextBase

After encountering a minor hiccup with my dash cam, I reached out to NextBase for assistance. To my delight, Ryan promptly responded with clear instructions to troubleshoot the issue. Following his guidance, my dash cam was up and running in no time. I was truly impressed by the exemplary service and lightning-fast response provided by NextBase. A big thank you to Ryan and the team for their outstanding support. Alan's experience echoes mine perfectly, and I am delighted to share my positive encounter with NextBase.
Y Yesnik66
49 days ago

Unmatched Customer Support and Superior Technology with Nextbase IQ 2K

When I encountered a connectivity issue with my Nextbase IQ 2K rear camera and struggled to format my SD card, I was initially concerned. However, after reaching out to Ellen from nextbase.co.uk, my worries quickly dissipated. Ellen's exceptional knowledge and dedication to resolving my problem not only put my mind at ease but also showcased the exemplary customer support that Nextbase provides. She not only assisted me in resolving the current issue but also informed me about an upcoming firmware update that would address the connectivity issue permanently. True to her word, Ellen proactively reached out when the firmware update became available, and I eagerly installed it. The update worked like a charm, eliminating all my previous issues and ensuring that my Nextbase IQ 2K system now functions flawlessly. I am beyond grateful to Ellen and the Nextbase team for their prompt and effective assistance. Their commitment to customer satisfaction and continuous improvement through software updates truly sets them apart in the industry. Thank you, Ellen, for your exceptional support and for ensuring that my experience with Nextbase remains top-notch.
S Steve Dootson
49 days ago

Richard’s Timely Support Saved the Day!

When I encountered an issue with my Nextbase product, I reached out to their customer support team at nextbase.co.uk. Richard's prompt response was a breath of fresh air, as he not only replied quickly but also provided a well-organized list of suggestions that were easy to follow and ultimately resolved my problem. His assistance not only solved my issue but also highlighted the exceptional level of customer service that Nextbase offers. I am truly grateful for Richard's support, which reaffirms my confidence in Nextbase products. Thank you for your outstanding assistance!
R Ron McGeary
49 days ago

Going Above and Beyond: A Testimonial for Richard’s Exceptional Service at nextbase.co.uk

From the moment I connected with Richard at nextbase.co.uk, I was impressed by his efficiency and friendly demeanor. He not only addressed my inquiry promptly but also went the extra mile to ensure that I felt valued as a customer. Richard's professionalism and dedication instilled confidence in me that my needs would be met with care and attention to detail. To my delight, the much-needed item I had inquired about not only arrived promptly but was also delivered free of charge. This exceptional level of service truly surpassed my expectations and highlighted the commitment of Richard and the team at nextbase.co.uk to customer satisfaction. I am incredibly grateful for Richard's outstanding support and the seamless experience provided by nextbase.co.uk. This top-notch service has earned my trust and loyalty, making me a lifelong customer. Thank you, Richard and the entire team, for your exemplary service and dedication to exceeding customer expectations.
P Piotr Gajewski
50 days ago

Unraveling the Journey with Nextbase: A Tale of Patience and Persistence

Embarking on a journey to enhance our road safety, we eagerly placed an order with Nextbase for two 622GW front and rear cameras alongside SD cards, choosing the next day delivery option in anticipation. However, what was supposed to be a seamless process turned into a test of patience and understanding. As the hours turned into days, our eagerly awaited package failed to arrive. Frustrated yet hopeful, we reached out to customer service, only to be met with promises of tomorrow that seemed to keep slipping away. Despite the initial setbacks and unmet expectations, we persisted, hoping for a resolution. After a prolonged wait, our package finally graced our doorstep, marking the end of a five-day odyssey filled with uncertainties. Alas, the joy was not complete, as we discovered only one polarising filter instead of the expected two. Through this rollercoaster experience, we learned the value of patience and the importance of clear communication in customer service. Despite the initial hiccups, Nextbase managed to deliver on their promise, albeit with a slight hiccup. Our journey with Nextbase may have been dotted with challenges, but it ultimately taught us the virtue of resilience and the reward of persistence. As we now hit the road with our enhanced safety equipment, we do so with a newfound appreciation for the journey that led us here.
V Veronica O'Donnell
50 days ago

Revolutionizing My Driving Experience with Nextbase’s Rear View Camera

Struggling with a faulty rear view camera was an inconvenience until I discovered Nextbase.co.uk. After a simple update, my camera was back in action, providing me with unparalleled all-round vision that surpassed other alternatives on the market. The relief of having a comprehensive view while driving cannot be understated. One particular incident in a crowded parking lot where someone carelessly hit my car door was effortlessly resolved with the video footage captured by the Nextbase camera. Thanks to this setup, I had irrefutable evidence for my insurance claim, turning a potentially stressful situation into a straightforward process. Nextbase's rear view camera isn't just a gadget; it's a game-changer that enhances safety and peace of mind on the road. I highly recommend it to all drivers looking for reliability and efficiency in their daily commute.

Introduction:

Nextbase.co.uk is a leading online retailer specializing in technologically advanced dashcams and accessories. With a commitment to innovating road safety solutions, Nextbase offers a wide range of dashcams designed to provide reliable and high-quality video recording while driving. As one of the pioneers in the industry, Nextbase has gained a reputation for its cutting-edge products and exceptional customer service.

Pros and Cons:

  • Pros:
    • Wide range of dashcams with varying features and price points, catering to different customer needs.
    • Excellent video quality with high-resolution recording and advanced image stabilization.
    • Intuitive and user-friendly dashcam interfaces.
    • Robust build quality and durability to withstand various driving conditions.
    • Reliable GPS functionality for accurate speed and location data.
    • Nextbase dashcams come with advanced safety features such as emergency SOS alerts and intelligent parking modes.
  • Cons:
    • Some customers may find the higher-end dashcams relatively expensive.
    • Compatibility with third-party accessories may be limited for certain models.

User Experience:

Nextbase.co.uk offers a seamless and user-friendly online shopping experience. The website is well-organized, with detailed product descriptions, specifications, and customer reviews readily available. The intuitive navigation ensures easy browsing and comparison of different dashcams. Nextbase provides helpful resources like instructional videos and user manuals, enabling customers to make informed purchasing decisions. The responsive and informative customer support further enhances the overall user experience.

Pricing and Value for Money:

Nextbase offers a range of dashcams at various price points, ensuring affordability for different budgets. While some higher-end models may seem costly, they provide exceptional value for money due to their advanced features, superior build quality, and reliability. Nextbase's commitment to innovation and quality ensures that customers receive a worthwhile investment that prioritizes their safety on the road.

Customer Service:

Nextbase boasts exceptional customer service, providing prompt and knowledgeable assistance to customers. Their dedicated support team promptly resolves product-related queries, warranty claims, and technical issues. The company's commitment to customer satisfaction is evident through their proactive approach to address customer concerns and willingness to go the extra mile to ensure a positive experience.

Product Quality and Selection:

Nextbase is synonymous with superior product quality. Their dashcams are built using high-quality materials, ensuring durability and longevity. Nextbase continuously invests in research and development to improve their product offerings, making them one of the most reliable brands in the market. The company's extensive selection accommodates a wide range of customer requirements, from basic entry-level dashcams to cutting-edge models with advanced features.

Website Usability:

Nextbase.co.uk boasts a well-designed and user-friendly website. The clean layout, intuitive navigation, and comprehensive product categorization make it easy for customers to find the dashcam that suits their needs. The website loads quickly, ensuring a smooth browsing experience. All relevant information, including product details, specifications, pricing, and purchasing options, are clearly presented, enhancing the overall usability of the website.

Returns and Exchanges:

Nextbase has a hassle-free and customer-focused returns and exchanges policy. If customers encounter any issues with their products, they can request a return or exchange within a specified timeframe. The company ensures that faulty devices are replaced or repaired promptly, minimizing inconveniences for customers. Nextbase prioritizes customer satisfaction and makes the returns process straightforward, ensuring a positive buying experience.

Promotions and Discounts:

Nextbase regularly offers promotions and discounts on their website, allowing customers to avail themselves of attractive deals. These discounted prices make their dashcams more affordable and accessible to a wider range of customers. Additionally, Nextbase frequently introduces special limited-time offers and bundle deals, further enhancing the value for money proposition.

Reputation:

Nextbase enjoys a strong reputation as a reliable and innovative brand in the dashcam market. The company's commitment to road safety and continuous product improvement has garnered accolades and positive reviews from customers and industry experts alike. Nextbase's adherence to quality standards, focus on customer satisfaction, and exceptional product performance contribute to their reputable standing in the market.

Payment Options:

Nextbase.co.uk provides various secure payment options, including major credit cards, debit cards, and PayPal, ensuring convenience and flexibility for customers. The encrypted payment gateway ensures the safety and security of customers' personal and financial information, instilling trust in the purchasing process.

Loyalty Programs:

Nextbase currently does not offer a formal loyalty program. However, the company's dedication to customer satisfaction and exceptional service fosters customer loyalty naturally. Repeat customers often benefit from personalized assistance, special offers, and attentive after-sales support, further strengthening the bond between Nextbase and their customers.

Customer Reviews:

Nextbase boasts a plethora of positive customer reviews, reflecting the satisfaction and trust customers place in their products and services. The majority of reviews highlight the superior video quality, ease of use, and reliability of Nextbase dashcams. Customers appreciate the advanced features and peace of mind that Nextbase's products provide on the road.

Community Involvement:

Nextbase actively participates in various community initiatives and events related to road safety. The company collaborates with organizations and institutions to raise awareness about the benefits of dashcams and safe driving practices. Nextbase often sponsors and supports campaigns aimed at improving road safety, portraying their commitment to making a positive impact beyond selling products.

Shipping and Costs:

Nextbase offers reliable and prompt shipping services to customers within the United Kingdom. They endeavor to dispatch orders swiftly, ensuring timely delivery. Shipping costs vary depending on the customer's location and the selected shipping method. Nextbase occasionally provides free shipping promotions, reducing costs for customers and enhancing the overall value proposition. In conclusion, Nextbase.co.uk stands out as a reputable and reliable online retailer for dashcams and related accessories. With their superior product quality, innovative features, customer-centric approach, and outstanding user experience, Nextbase continuously strives to exceed customer expectations. As a trusted brand, Nextbase prioritizes road safety, delivering cutting-edge technology that empowers drivers to protect themselves and their vehicles.