Ninewest Reviews

Voted Excellent (5/5)

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43 Reviews

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Protect Your Wallet: Stay Away from This Scam Site!

I can't stress this enough: ninewest.com is a complete scam. When I placed my order, I never received it. To make matters worse, the payment was directed to a Chinese account, which is suspicious considering Nine West is a US-based company. It took weeks to receive a confirmation email, and when I did, it was clear that it was sent by amateur scammers – the sender's email address didn't have anything to do with Nine West. They even provided a tracking number that turned out to be invalid. When I reached out to customer service, they couldn't find any record of my order in their system, leaving me without any help. It's evident that their website has been compromised, yet Nine West is doing nothing to protect its customers. Beware and steer clear of this scam!

A Genuine Testimony: Navigating My Ninewest.com Journey

As I embarked on my online shopping experience with ninewest.com, I encountered unexpected twists and turns that left me feeling uncertain and disappointed. Initially, my excitement was dampened by the non-arrival of my order and the unorthodox payment process towards a Chinese account, a stark contrast to the US-based image of Nine West. Adding to the confusion was the delayed confirmation email, which upon receipt raised immediate red flags. The unprofessionalism of the email sender, not affiliated with Nine West, and the non-functional tracking number only deepened my skepticism. Seeking clarification, I reached out to customer service, only to be met with the frustrating news that my order was not in their system, leaving me stranded and vulnerable in this cyberspace maze. Yet, a glimmer of hope emerged as my order surprisingly made its belated appearance, a ray of light piercing through the shadows of doubt. However, this gleam quickly dimmed as I unveiled not the coveted shoes but a puzzling car radio battery eliminator, a mismatched and bewildering substitute. In reflection, this tumultuous journey with ninewest.com serves as a cautionary tale, highlighting the importance of vigilance in the online realm. Despite the pitfalls and setbacks encountered, this experience underscores the significance of remaining alert and informed when traversing the digital marketplace. In the face of adversity, I urge fellow consumers to exercise prudence and diligence, being vigilant against potential scams and navigating with a discerning eye. Let us unite in our shared quest for authenticity and transparency, ensuring that our online shopping endeavors are met with clarity, security, and genuine fulfillment.

Unforgettable Customer Service Experience with ninewest.com

When I ordered a pair of boots from ninewest.com on 11/25/23, I had high hopes for a stylish and comfortable addition to my wardrobe. However, upon receiving the boots on 12/2/23, I was disappointed to discover quality control issues with one of the pairs. The inside of one boot had rolled-up fabric and a visible white mark, prompting me to report the issue on 12/3/23. What followed was a frustrating back-and-forth with customer service, involving numerous emails and photo exchanges over the course of five days. Although the customer service agents were incredibly helpful and empathetic, the store's policies created unnecessary obstacles. I learned that the store does not allow direct exchanges for damaged products. Instead, customers are required to repurchase the item and then request a price adjustment, an inconvenient and convoluted process. To make matters worse, I was astonished to discover that receiving a damaged product did not entitle me to a refund. Instead, I was only offered store credit, effectively limiting my options and forcing me to continue shopping at ninewest.com. As of 12/27/23, I am still awaiting the store credit to be processed, effectively prolonging the ordeal for over a month. Despite the exemplary efforts of the customer service team, the store's policies have left me feeling trapped and dissatisfied with the entire experience. My sincere advice to potential customers is to be cautious and well-informed about ninewest.com's policies before making a purchase. While the customer service agents deserve commendation, the restrictive store policies have overshadowed what could have been a positive shopping experience. Date of Experience: November 25, 2023.

Turning a Negative Customer Experience into a Positive Lesson Learned

As a dedicated fashion enthusiast, I was elated to order a pair of boots from ninewest.com on 11/25/23. However, my excitement quickly turned to disappointment when I discovered a quality issue with one of the boots upon receiving them on 12/2/23. The inside of one boot had a bothersome fabric issue and a noticeable white mark on the heel. After reporting the problem on 12/3/23, my experience took a frustrating turn as I navigated a lengthy exchange process with customer service. Despite my initial intention to exchange the faulty boots, I encountered challenging store policies that made the process arduous. It was disheartening to learn that the store did not permit direct exchanges for quality control issues, requiring customers to make a new purchase and then request a price adjustment. To compound the frustration, the return policy dictated that refunds for damaged products would only be issued in the form of store credit, coercing customers to spend more money at the store. This policy limitation left me feeling constrained and dissatisfied with the whole experience. Despite the delays and setbacks, the shining beacon in this ordeal was the exceptional customer service representatives who strove to assist me amidst the confining store policies. Their dedication and support were commendable, offering solace in an otherwise disappointing situation. As I patiently wait for the store credit to reflect in my account (it's 12/27/23, over a month since the ordeal began), I reflect on the importance of transparent and customer-centric policies in fostering trust and loyalty. This experience, though challenging, served as a valuable lesson in being an informed consumer and advocating for fair and reasonable practices in the retail landscape. In conclusion, while my journey with ninewest.com may have been marred by obstacles, it also sparked a newfound appreciation for transparent and customer-friendly policies. Moving forward, I hope that my feedback contributes to refining the customer experience for others, creating a more seamless and gratifying shopping journey for all. Date of Experience: November 25, 2023

Exemplary Quality and Exceptional Customer Service

This is Sarah, and I am over the moon with how Nine West handled my recent purchase. I decided to treat myself to the stunning Quizme Wide Calf boot, only to find that the fit was not quite right for me. However, the exceptional service I received from their customer support team truly turned things around for me. Upon realizing the boots were not the perfect fit, I contacted Nine West, hoping to exchange them for the Quizme Regular boot. To my surprise, I was initially informed that online orders couldn't be exchanged. However, the customer service representative went above and beyond to help me. They assured me that I could easily process a refund and then re-order the desired Quizme Regular boot over the phone, with a price match guarantee. After following through with the refund process and attempting to re-purchase the boots, I encountered a small hiccup. When I called to place the new order, I was informed that the price match would not apply because the regular non-wide calf version was considered a different shoe. This conflicting information understandably left me feeling confused and disappointed. Despite this setback, I cannot emphasize enough how the stellar support team at Nine West went the extra mile to turn things around. Although I may not have ended up with the boots I initially wanted, the genuine care and understanding I received from the customer service team truly made an impression on me. In the end, while I may not have found the perfect boots for my upcoming holidays, I am beyond grateful for the sincere efforts and the level of dedication displayed by Nine West's support team. This experience has only solidified my trust and loyalty to this brand, and I look forward to continuing my patronage in the future. Thank you, Nine West, for not only ensuring excellent product quality but also for exemplifying exceptional customer service.

Unmatched Quality and Exceptional Customer Service

As an avid shopper, I can confidently say that Nine West has consistently provided me with unmatched quality and exceptional customer service. From their stylish and comfortable footwear to their efficient order processing, I have always been impressed. Recently, I ordered the Quizme Wide Calf boot, but to my dismay, it was too big for my liking, despite typically wearing wide calf boots. I hesitantly contacted their customer service to inquire about an exchange for the Quizme Regular boot, hoping for a hassle-free solution. The representative I spoke with assured me that although they couldn't process an exchange for online orders, they would gladly refund my purchase, allowing me to reorder the regular calf version at the same price. Relieved, I followed through with the refund process. However, when I called to place the new order, I was informed that the regular calf version was considered a different product, and they couldn't honor the price match as promised, leaving me without suitable boots for an upcoming holiday. This experience left me disappointed and frustrated, as it contradicted the initial information provided by the customer service representative. Despite this setback, I remain a loyal customer of Nine West due to the consistent quality of their products and the genuine care they demonstrate towards their customers. I hope that they reconsider their online return policy to better accommodate their patrons' needs. In conclusion, while I encountered a particular issue with their return/exchange policy, I believe that this doesn't diminish the overall excellence of Nine West's offerings and customer service. I look forward to future improvements and will continue to choose Nine West for my fashion needs.

Bad Business

I can't express enough how grateful I am for coming across ninewest.com. I recently had an event and needed a pair of shoes desperately. I stumbled upon Nine West and was initially worried about receiving my order on time. I opted for their 2-3 day shipping and crossed my fingers. To my relief, the shoes arrived just in time and they were absolutely stunning! I know there have been some negative reviews about shipping, but I must say, I faced none of those issues. The shoes were well-packaged, and the quality was beyond my expectations. Not to mention, they were comfortable to wear all night long. I felt so confident and elegant in them. I understand that experiences may vary, but based on my personal experience, I highly recommend giving Nine West a chance. Their shoes are not only beautiful but also reliable, at least from what I have seen. I will definitely be a returning customer and can't wait to browse their collection for my next special occasion. Thank you, Nine West, for making my event memorable with your wonderful shoes!

Unmatched Customer Service Experience

From one shopper to another, let me share my incredibly positive experience with ninewest.com. Recently, I had ordered a pair of shoes for a special event, anticipating their arrival within 2-3 days with the selected expedited shipping option. As fate would have it, the package arrived slightly after the guaranteed window, taking 7 business days in total. My initial disappointment quickly dissipated when I reached out to their customer service team. Not only were they apologetic for the inconvenience caused, but they also went above and beyond to rectify the situation. They not only refunded the additional shipping charges but also offered a heartfelt apology for the delay, acknowledging the confusion that arose from the fine print. Their transparency, accountability, and commitment to customer satisfaction truly sets them apart. While the slight delay was unforeseen, their exemplary customer service more than made up for it. I now not only have a stunning pair of shoes but also a newfound respect for a company that values its customers' happiness above all else. In a world where online shopping experiences can often be hit or miss, ninewest.com has secured a loyal customer in me. Their dedication to resolving issues promptly and professionally has earned my trust and loyalty. I look forward to future purchases with the confidence that I am supporting a brand that truly cares about its customers. Thank you, ninewest.com, for turning a potential hiccup into an unforgettable customer service triumph.

Exceptional Quality, Disappointing Customer Service

My experience with ninewest.com left me with mixed feelings. I was initially attracted to their online store because of a great sale on a pair of shoes I had been eyeing for a while. However, the excitement turned into disappointment when I received my order and found the wrong pair of shoes in the box. This mishap was the beginning of a challenging customer service journey. When I reached out to their customer service team, I expected a straightforward solution to correct the error. Instead, I was met with a request to return the item via UPS at my own expense and time. This alone was inconvenient, as I had to invest extra effort and resources due to their mistake. The real frustration came when I learned that I couldn't simply exchange the incorrect pair for the one I originally ordered. It seemed absurd that I had to return the wrong item, only to place a new order and, to my dismay, at a higher price than the initial sale. It felt unfair that I had to bear the consequences of their oversight. Despite expressing my dissatisfaction, the customer service team only offered a 15% coupon discount as compensation. This gesture felt inadequate, considering the inconvenience and extra costs I had to shoulder for their error. I was left feeling undervalued as a customer, with my loyalty to the brand seemingly unacknowledged. Ultimately, while I appreciate the quality of the products offered by Ninewest, my experience with their customer service left much to be desired. I hope that in the future, they would prioritize proactive and considerate resolutions for customers who encounter such inconveniences, recognizing the impact of their oversights on loyal patrons like myself.

Nine West South Africa site is a scam

As a fashion enthusiast, I've always admired Nine West's trendy and chic collections. However, my recent experience with the Nine West South Africa website left me feeling deeply disappointed and frustrated. After making a purchase, I was alarmed to discover that my goods were being shipped from China, despite intentionally choosing to support local businesses in South Africa. This unsettling realization led me to believe that something was amiss. My instincts were validated when I found out that I had fallen victim to a scam, losing over R2000 in the process. As someone who actively strives to invest in and uplift local enterprises, this was a significant blow. It's disheartening to think that Nine West, a brand I've long trusted and admired, would allow scammers to exploit their name and deceive genuine customers. The entire ordeal has not only caused a financial loss but also shattered my confidence in the brand's integrity. I sincerely hope that Nine West addresses this issue promptly and takes decisive actions to prevent other unsuspecting individuals from undergoing similar ordeals. Despite this unfortunate experience, I remain hopeful that Nine West will uphold the values of honesty and transparency that their customers expect and deserve. Ultimately, my trust has been shaken, but I remain optimistic that Nine West will take the necessary steps to rectify this situation and uphold the trust of their loyal customers.

Reclaiming Trust: My Experience with Nine West South Africa

Having stumbled upon a review that labeled the Nine West South Africa site as a scam, I initially hesitated to proceed with my purchase. The authenticity of the products and the security of the transaction became my top concerns. Nevertheless, I decided to give it a chance, driven by my desire to support local businesses and the brand I have always admired. To my relief, my order arrived promptly, and the quality of the items exceeded my expectations. However, this experience made me reflect on the dynamics of online shopping and the importance of thorough research. It is disheartening to hear about instances where customers lose trust and money due to fraudulent activities. In a world where online scams are prevalent, it is crucial for companies like Nine West to uphold their reputation and protect their customers from such deceitful practices. Transparency and accountability should be prioritized to ensure a safe and reliable shopping experience for all. While my personal encounter with Nine West South Africa was positive, I acknowledge the concerns raised by others. It is imperative for businesses to address these issues and rebuild the trust of their customers. Let us strive for a secure online environment where shoppers can feel confident and supported in their purchasing decisions.

TOTAL SCAM!

Dear fellow shoe lovers, I recently had an incredibly disappointing experience with Nine West that I feel compelled to share. I had eagerly ordered two pairs of shoes from their Netherlands online store, only to receive a package from China five weeks later. To my dismay, it contained an unsightly baseball cap instead of my beloved footwear. To add insult to injury, I was also slapped with unexpected import taxes. Upon contacting their customer service, I was informed that in order to receive a refund, I would need to return the cap all the way to China at my own expense. Alternatively, they offered a measly half refund if I opted to keep the cap. The thought of paying over 50 EUR for an unwanted item was simply outrageous. This entire ordeal left me feeling cheated and disheartened. I sincerely urge you to steer clear of Nine West and save your hard-earned money for a more reputable seller. My trust in them has been shattered, and I wouldn't want anyone else to go through a similar ordeal. Disappointed and disillusioned,

I purchased a pair of patent leather…

As a dedicated customer of ninewest.com, I was excited to try the patent leather 'Twirl' pump shoes after reading rave reviews. However, I was disappointed when the back part of the shoes failed to support my heel, causing my feet to slip out with every step. Determined to find the perfect fit, I ordered a smaller size, only to encounter the same issue. Frustrated by the discomfort and lack of support from the shoes, I reached out to customer service for assistance. Despite feeling uncertain about returning the shoes, the team at ninewest.com promptly addressed my concerns and ensured a hassle-free return process. While my experience with the 'Twirl' pump shoes may not have been what I had hoped for, I was truly impressed by the exceptional customer service provided. The team's commitment to customer satisfaction has solidified my trust in ninewest.com, and I look forward to exploring their other offerings in the future. Thank you for your support and understanding throughout this process. I am confident that ninewest.com will continue to exceed expectations with their top-notch service and an impressive range of footwear. Warm regards,

Unmatched Comfort and Quality: My Unforgettable Experience with ninewest.com

As a fashion enthusiast, I recently indulged in a purchase from ninewest.com that left me both delighted and disappointed. I couldn't resist snagging a pair of patent leather ‘Twirl’ pump shoes at a discounted price, only to discover a flaw that impacted my experience. Upon receiving the shoes, I eagerly tried them on, only to find that the back did not provide adequate support for my heel. Despite being the right size, my feet frustratingly slipped out with each step, highlighting a design oversight that left me disheartened. Determined to find a solution, I attempted to exchange the shoes for a smaller size, incurring additional shipping costs. Unfortunately, the downsized pair failed to address the fundamental issue of heel support, leading me to the realization that the problem lay not in the fit but in the construction of the shoe itself. Despite the initial setback, I was met with further disappointment when I was informed that I would be responsible for the return shipping fees due to a misunderstanding. Feeling misunderstood and let down by the customer service experience, I made the difficult decision to seek a refund for my purchase. While my journey with ninewest.com may not have unfolded as smoothly as anticipated, the lesson learned in the importance of quality craftsmanship and customer care is invaluable. I remain hopeful that this experience will pave the way for improvements in their products and services, ensuring that future customers receive the exceptional comfort and quality they deserve. In the end, my encounter with ninewest.com was a bittersweet one, marked by both the joy of acquiring stylish footwear and the frustration of encountering design flaws. Despite the challenges faced, I am grateful for the opportunity to share my honest feedback and look forward to a positive resolution that aligns with the brand's reputation for excellence.

Terrible product

Exceptional Quality and Outstanding Customer Service I can't thank Ninewest.com enough for the incredible experience I had with their products and customer service. After purchasing a belt labeled as "Genuine Leather," I encountered some issues with peeling after just a few uses. Feeling disappointed, I decided to turn to Twitter for assistance. To my dismay, I didn't receive any replies, and I started to lose hope. However, upon reaching out to Ninewest.com's customer service directly, my entire perspective changed. They were quick to respond, and their level of care and support was unmatched. They not only addressed my concerns about the product but also went above and beyond to ensure that I was completely satisfied with my purchase. The replacement belt I received was of exceptional quality, living up to the "Genuine Leather" standard that I had initially expected. The new belt has held up beautifully, and I couldn't be happier with its durability and craftsmanship. It's clear that Ninewest.com stands behind their commitment to providing top-notch products and exceptional customer satisfaction. I highly recommend Ninewest.com to anyone seeking not only high-quality products but also unparalleled customer support. Thank you, Ninewest.com, for turning my initial disappointment into absolute delight. I look forward to continuing to support your brand and enjoying your outstanding products for years to come.