Users Voice for Ninewest

82% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
15% users rated Excellent
Pie Chart Review Representation for Ninewest
Ninewest Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 31 Aug 2019

Last updated by on 12 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2021 1 4.3 4.6 1.3 1.4 3.7
Dec 2021 5 3.8 4.1 1 1.4 4.3
Jan 2022 3 4.4 3.7 1.4 1.2 4.2
Feb 2022 1 4.1 4.6 1.5 1.2 3.2
Mar 2023 1 3.7 4.2 1.3 1.4 3.6
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Detailed Ninewest Review by

Introduction

Nine West is a popular fashion brand that offers a variety of high-quality shoes, bags, clothing, and accessories for women. The brand has an online retail store with a wide range of products available for purchase on its website - ninewest.com. In this editorial review, we will take a comprehensive look at the website's various aspects, giving insights into what the website offers and how it operates.

Pros and Cons

Pros:
  • Wide range of product options
  • Regular promotions and discounts
  • Free shipping on orders over $60
  • Easy navigation and filtering options
Cons:
  • No international shipping offered
  • Only offers women's fashion products

User Experience

The Ninewest.com website provides a seamless browsing experience with easy navigation options for users to search and locate products. The website's layout is aesthetically appealing, and product categorization makes it easy for users to find what they need. The site also provides clear product descriptions, detailed size charts, and high-quality product images that provide users with information and convenience.

Pricing and Value for Money

Nine West offers products that cater to a range of budgets. Their products range from affordable to high-end, catering to various customers' needs. Though they are not the cheapest brand in the market, they offer products that are worth the price. Additionally, the company has a rewards program that offers loyalty benefits, including free shipping, rewards, and exclusive discounts, which add value to their products.

Alternatives

There are several alternative online retailers offering women's fashion products such as Macy's, Nordstrom, and DSW. However, Nine West stands out in its range of products and the quality of its offerings.

Customer Service

Nine West prides itself on providing excellent customer service. Customers can contact them through their toll-free number or by filling out the website's contact form. Customer service is available from Monday through Friday during business hours.

Product Quality and Selection

Nine West provides high-quality fashion products that cater to a variety of styles and tastes. Their products range from boots, pumps, sandals, and sneakers, and each product's quality speaks of the brand's commitment to providing customers with the best possible products.

Website Usability

Navigating the Ninewest.com website is incredibly user-friendly, with categories that are intuitive and easy to use. Users can easily filter their results based on product characteristics or attributes.

Returns and Exchanges

Nine West offers returns on unworn items within 30 days of purchase. They provide a comprehensive return policy that explains the steps customers need to take to return products. In most cases, the company provides free return shipping labels, making the process efficient.

Promotions and Discounts

Ninewest.com offers a range of promotions and discounts, including sales and clearance items. Customers can also benefit from rewards programs that offer exclusive discounts, free shipping, and rewards.

Reputation

Nine West has built an excellent brand reputation, known for its quality products and excellent customer service.

Payment Options

The website accepts a variety of payment methods, including major credit cards and PayPal.

Loyalty Programs

Nine West offers a loyalty program that rewards customers with points that are redeemable for exclusive discounts and free shipping.

Customer Reviews

The website features customer reviews, enabling potential buyers to gauge product quality and user experience. The reviews are generally positive, highlighting the brand's commitment to excellent product quality and customer service.

Community Involvement

Nine West is visible in its efforts to give back to society, with its involvement in charitable organizations that focus on empowering women.

Shipping and Costs

Nine West offers free shipping on orders over $60. However, they only offer shipping within the United States, with delivery times varying from three to ten business days. In summary, Nine West's website is a great option for women looking for high-quality fashion items. With its wide range of products, easy navigation, and excellent customer service, it is a trusted brand with an authentic reputation. Its loyalty program, promotions, and discounts add value to its offerings and provide customers who want to build long-term relationships with the company with the best possible benefits.

Ninewest Recent User Reviews

User Rating

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Reviewer Name: Joyce McAllister

Review Submission Date: 2022-02-01

Review Title: Sooooo disappointed in the way they…
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Review Description: Sooooo disappointed in the way they handled my order, I was sent the wrong shoe in the right box. The shoe was on sale after a long wait I’m only refunded the sale price and can’t get the shoe I originally ordered, This is poor customer service they should have a least given me the refund plus a 50% coupon for a future order.

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Reviewer Name: Sarah North

Review Submission Date: 2022-01-10

Review Title: I wish I had seen these reviews
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Review Description: I wish I had seen these reviews! It's been two weeks since ordering boots from them. Have no idea where they are. After seeing these other reviews I'm not looking forward to going through customer service. So annoying. Will not buy from them again that's for sure!

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Reviewer Name: Nancy Sutton

Review Submission Date: 2021-12-12

Review Title: Terrible Customer Service
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Review Description: My shoes have not shipped 2 weeks after I ordered. I have contacted customer service 3 times and had to hold at least 45 minutes before a rep answered. I have been told every time that they are behind due to Black Friday and that my shoes will ship. I tried to call back yesterday and hung up after I was on hold for 1 hour and 5 minutes! I am so mad and I need these shoes!!

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Reviewer Name: Bailey Glover

Review Submission Date: 2021-12-11

Review Title: Pleasantly surprised
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Review Description: Pleasantly surprised! Thank you for the prompt execution of my order. Nice shop, good merchandise, helpful and helpful service. I will be your client

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Reviewer Name: JL

Review Submission Date: 2021-09-28

Review Title: Boots gone missing
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Review Description: Paid for boots Aug 12th - noted backordered till 913. No email updates and now 928. Unable to communicate with Nine West. I can't even cancel the order at this point and get my money back. Nine West has horrible customer service.

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Reviewer Name: Yaily Martinez

Review Submission Date: 2021-09-14

Review Title: I have bought three pairs of shoes and…
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Review Description: I have bought three pairs of shoes and after wait many days . I have received today two different horribles shoes by their mistake . Shoes that I have never asked for and unfortunately the ones that I have asked they don’t have my size anymore . Don’t waste your time with this store this is a piece of trash .

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Reviewer Name: Gina Woods

Review Submission Date: 2021-08-24

Review Title: Purchased a pair of shoes on 0805
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Review Description: Purchased a pair of shoes on 0805. Shoes were supposed to ship 0810. They still have not left the warehouse and today is 0824. This company is trash. You cannot cancel the order. And the customer service is powerless. 4 days after I contacted them via email, they responded and said they’d let me know when my shoes were on the way. I needed these for an event. By the time I receive them, they’ll be out of season. I will never place an order with these folks again. Horrible business practices.

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Reviewer Name: David Simmons

Review Submission Date: 2021-07-26

Review Title: I bought a new pair of shoes it’s been…
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Review Description: I bought a new pair of shoes it’s been 2 weeks and both are already cracking for the high price tag that is ridiculous.they have no warranty.

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Reviewer Name: Sara Mendoza

Review Submission Date: 2021-07-23

Review Title: It’s been 3 months since i’ve placed my…
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Review Description: It’s been 3 months since i’ve placed my order and haven’t received any updates or anything. Not sure if they will send me the shoes i paid for.

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Reviewer Name: Katie Rawlinson

Review Submission Date: 2021-06-01

Review Title: BAD QUALITY & POOR CUSTOMER SERVICE
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Review Description: I brought a pair of pumps and after 2 months the heels have started to peel! The RRP for these are $169! At this price they should never peel! I have $20 heels that haven’t peeled. After contacting the complaints department I got told it was ware and tare.