Nisbets User Reviews

Introduction

Nisbets is a leading supplier of catering equipment and supplies in the UK, offering a vast selection of products for restaurants, cafes, bars, hotels, and other hospitality businesses. Founded in 1983, Nisbets has grown to become a trusted and reliable source for high-quality and affordable catering supplies, with an online store that provides easy and convenient shopping for customers.

Pros and Cons

One of the main advantages of shopping at Nisbets is the extensive range of products available, including almost everything a hospitality business could need. The website is easy to navigate and has many filters and search options to help find the right product quickly. Nisbets also offers competitive pricing and value for money, with regular promotions and discounts. The biggest disadvantage of Nisbets is the lack of physical stores in some areas, which means customers may have to wait for delivery or pay extra for express shipping.

User Experience

Nisbets' website is intuitive and user-friendly, with clear categories and subcategories for all products. The search function is powerful and makes it easy to find specific items. The product pages are informative and include multiple images, detailed descriptions, specifications, and customer reviews. The checkout process is smooth, and customers can choose from various payment options, including credit card, PayPal, and financing.

Pricing and Value for Money

Nisbets' prices are generally competitive and offer excellent value for money, especially when considering the quality of the products. The website regularly features special offers, clearance sales, and seasonal promotions, making it even more affordable. Nisbets also offers a price match guarantee, where they will match or beat any competitor's price on the same item.

Alternatives

There are several other catering equipment suppliers in the UK, including Brakes, Alliance Online, and Bidfood. However, Nisbets stands out for its extensive selection and competitive pricing, backed by reliable and efficient customer service.

Customer Service

Nisbets prides itself on excellent customer service, with a team of experts available to answer any questions or concerns. The company provides a range of contact options, including phone, email, and live chat. Orders are processed efficiently, and delivery times are usually within 1-2 business days. Nisbets also offers a 30-day return policy and free returns for faulty or damaged items, providing peace of mind for customers.

Product Quality and Selection

Nisbets' products are of high quality and designed to withstand the demands of a busy hospitality environment. The company sources products from reputable brands, including its in-house brands, Buffalo and Olympia. The selection of products is vast, covering everything from kitchen equipment to tableware, uniforms to cleaning supplies, and much more.

Website Usability

Nisbets' website is designed with usability in mind, providing a clear and simple layout. The site is mobile-friendly and optimized for speed, ensuring a pleasant browsing experience for customers. Navigation is easy thanks to the well-organized menu and filters, making it simple to find what you need.

Returns and Exchanges

Nisbets' returns policy is straightforward and customer-friendly. Customers have 30 days to return items for a full refund or exchange, as long as they are in their original condition and packaging. Faulty or damaged items can also be returned for a replacement or refund, and Nisbets covers the return shipping costs.

Promotions and Discounts

Nisbets offers regular promotions and discounts through its website, email newsletters, and social media channels. These include percentage discounts, free gifts, and seasonal offers. Nisbets also provides a loyalty scheme called Nisbets Advantage, which offers exclusive discounts and rewards for regular customers.

Reputation

As one of the leading catering equipment suppliers in the UK, Nisbets has built a strong reputation for quality, reliability, and customer service. The company has received numerous awards and accolades for their products and services, including the Feefo Gold Trusted Service Award.

Payment Options

Nisbets accepts various payment options, including major credit and debit cards, PayPal, financing, and bank transfer. The checkout process is secure and uses the latest encryption technology to protect customers' personal and financial information.

Loyalty Programs

Nisbets offers a loyalty program called Nisbets Advantage, which rewards customers for their repeat business. Members receive exclusive discounts and access to special offers and promotions, as well as a dedicated account manager and other benefits.

Customer Reviews

Nisbets' customer reviews are generally positive, with many customers praising the company's vast selection, competitive pricing, and excellent customer service. The website features customer reviews on every product page, providing valuable insights and feedback for other shoppers.

Community Involvement

Nisbets takes a responsible and sustainable approach to its business practices, with a focus on reducing waste and carbon emissions. The company supports various charities and community initiatives, including food banks and hospices.

Shipping and Costs

Nisbets offers various shipping options, including standard, express, and next-day delivery. Shipping costs vary depending on the size and weight of the order, and additional charges may apply for some locations. However, Nisbets provides free standard UK delivery for orders over £30, providing additional value for money.