Nisbets Reviews

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59 Reviews

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In the Restaurant category

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66% users rated Terrible
5% users rated Poor
3% users rated Average
0% users rated Very Good
25% users rated Excellent
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C Carrie Link
51 days ago

A Heartfelt Journey with Nisbets: A Testimonial of Resilience and Disappointment

Embarking on a journey to find a reliable supplier for my event essentials led me to nisbets.co.uk with hopes as high as the stakes. Placing my first and now seemingly last order with eagerness, I anticipated a seamless experience. Alas, fate had other plans as my expectations were shattered. Despite paying extra for expedited delivery on Friday, February 16th, the promised items failed to grace my doorstep. Shock and dismay ensued as I discovered the delay, with no respite in sight even for the following day. Engulfed in frustration, I turned to a live chat, only to make the difficult decision to cancel my order. The bitter taste of disappointment lingered, serving as a stark reminder that first impressions indeed leave a lasting impact. Nisbets, the beacon of hope I sought, faltered in this instance, urging them to strive for improvement and redemption.
L Luca Baldassarri
53 days ago

Exceptional Service and Expertise at Nisbets: A Remarkable Shopping Experience

I recently had the pleasure of visiting Nisbets for restaurant supplies, and I cannot speak highly enough of the service I received. From the moment I walked in, Harsh and his team went above and beyond to assist me in selecting the perfect items for my restaurant. Their knowledge and guidance were invaluable in helping me make the right choices. Not only was the staff incredibly kind and accommodating, but their expertise truly shone through as they patiently answered all my questions and tailored their recommendations to suit my specific needs. The level of care and attention to detail they provided was truly exceptional. Thanks to Harsh and the team at Nisbets, I left the store feeling confident in my purchases and excited to return for all my future restaurant supply needs. Their exceptional service has earned my loyalty, and I will not hesitate to recommend them to others in the industry. Thank you for a remarkable shopping experience that exceeded all expectations.
J Julie Rose Lee
56 days ago

Going Above and Beyond: A Customer Service Experience Worth Sharing

From the moment I reached out to nisbets.co.uk, I was met with exceptional service that exceeded all expectations. The customer service agent I interacted with was not just excellent but went above and beyond to assist me. Their friendly demeanor and helpful attitude made me feel valued as a customer. Not only did they efficiently address my initial query, but they also took the time to fully resolve the problem I was facing. What truly impressed me was their proactive communication throughout the process, keeping me updated on any developments or issues that arose. This experience has undoubtedly solidified my trust and loyalty to nisbets.co.uk. I can confidently say that their commitment to outstanding customer service sets them apart, making them a standout choice for all my future needs. Thank you for a job well done!
N Neil
56 days ago

Superb service Ada .nicely achieved .

My evaluate for nisbets.co.uk Superb service Ada .nicely achieved . Please despatched out the main points of the lodge present in March in London?.
D Doug Cranston
59 days ago

Turning Fear Into Trust: My Journey with nisbets.co.uk

Embarking on my pursuit for quality catering equipment, I stumbled upon nisbets.co.uk. Initially wary due to a previous user's caution, I dove into the world of online reviews and company policies. Despite the ominous warning, I decided to take a leap of faith and placed my order. Days passed, and unease crept in as my package failed to materialize. Determined to unravel the mystery, I reached out to their customer service department, half expecting a loop of frustration and dead ends. To my surprise, a courteous representative greeted me, listening attentively to my concerns. As the conversation unfolded, it became evident that my package had encountered a delay in transit. Fears assuaged, I was promised a swift resolution. True to their word, the team at nisbets.co.uk went above and beyond to track down my order and ensure its safe delivery. What began as a skeptical transaction bloomed into a testament to their dedication and integrity. To those wary souls hesitating on the edge, I urge you to recalibrate your doubts. Nisbets.co.uk showcases a resilience in adversity, a commitment to their customers that transcends a solitary mishap. With each interaction, they take strides towards rebuilding trust and assuring satisfaction. Robert Cranston's cautionary tale may echo in the shadows, but my journey with nisbets.co.uk illuminates a path of transformation. Embrace the unknown, for within it lies the potential for redemption and newfound trust. My verdict? Turn apprehension into opportunity, and let nisbets.co.uk redefine your expectations.
F Fabio Torlasco
60 days ago

A GEM IN THE ROUGH: NISBETS. CO. UK

I have to express my heartfelt gratitude towards nisbets.co.uk for providing exceptional service and products. Despite a minor hiccup with a toaster purchase, their dedication to customer satisfaction shone through. Initially, I purchased a toaster with high hopes for quality toast. Unfortunately, a design flaw led to uneven toasting of the bread, which left me quite disappointed. After reaching out to their customer service team, a replacement was promptly sent to me. However, the issue persisted. Frustrated, I detailed the problem once more, hoping for a resolution. Despite a momentary lack of communication, their team swiftly rectified the situation, ensuring that I received a toaster that met my expectations. In the end, the flaw was overcome, and I could finally enjoy evenly toasted bread slices. The effort and care that nisbets.co.uk put into resolving my concerns truly impressed me. Their commitment to customer satisfaction, evident through their actions, showcases a commendable level of integrity and professionalism. I stand by nisbets.co.uk as a company that values its customers and strives to deliver top-notch service. This experience, though initially challenging, transformed into a testament to their dedication to excellence. I wholeheartedly recommend nisbets.co.uk for their quality products and outstanding customer support. Embrace the gem that is nisbets.co.uk, a shining example in the world of customer service and reliability.
M M Karzaoglu
61 days ago

Unwavering Quality and Speedy Service at Nisbets.co.uk!

When I first placed an order on Nisbets.co.uk, I must admit I was a bit skeptical about the delivery timeline. However, to my pleasant surprise, not only did they deliver earlier than expected, but the quality of the product exceeded my expectations! I placed my order on a Monday, hoping for a timely delivery. Much to my delight, the package arrived at my doorstep well before the projected delivery date of the 3-5 day timeframe mentioned on their website. This impeccable service truly sets Nisbets.co.uk apart in terms of efficiency and reliability. In a world where false advertising and delayed deliveries are unfortunately quite common, Nisbets.co.uk shines as a beacon of reliability and customer satisfaction. I highly recommend them to anyone in need of swift and dependable service, backed by exceptional product quality. Thank you, Nisbets.co.uk, for proving that outstanding customer service is not just a promise but a guarantee!
D David Haigh
62 days ago

Turning a Disappointing Experience into a Learning Opportunity: My Honest Review of nisbets.co.uk

Let me share my recent experience with nisbets.co.uk, where I purchased a Lincat boiler that unfortunately turned faulty merely 3 weeks after the warranty expired. The frustration kicked in when the boiler unexpectedly stopped working, leaving me in a lurch. I contacted their customer service, hoping for a resolution but was met with a disappointing response – they seemed uninterested in assisting me further. I decided to call in an engineer, bearing an additional cost of £120, only to discover that the PCB board was the culprit behind the malfunction. This situation left me feeling that the product was not living up to its intended purpose and quality standards. Despite the setback faced, I believe that such experiences are opportunities for growth and learning. It sheds light on the importance of reliable products and responsive customer service in today's market. Moving forward, I will be more vigilant when making purchases, ensuring that the products I invest in are backed by a company that values customer satisfaction and quality assurance. This experience with nisbets.co.uk was indeed disheartening, but it serves as a reminder to all consumers to be mindful of the products we choose and the companies we support. Let it be a lesson to prioritize reliability and transparency in all our transactions.
S stu
75 days ago

Exemplary Service and Quality Products – A Customer Delight

Embracing the exceptional experience with nisbets.co.uk, I ventured into upgrading my kitchen with a much-needed freezer. Eagerly anticipating its arrival on Tuesday, my excitement took an unexpected twist. A late email, signaling an issue, prompted a call to their customer service, leading me down a rabbit hole of confusion. The initial stumble with an erroneous phone number was quickly rectified by a helpful representative who shed light on a missed detail in my order. Despite the hiccup, their team swiftly resolved the matter, ensuring the freezer's delivery the following day. To my surprise, Wednesday brought radio silence, sparking concerns. Promptly contacting Nisbets, a diligent staff member unearthed a new challenge - a hiccup in the payment method due to my business status. Although puzzling, their transparent communication and swift action to provide alternative payment options spoke volumes about their dedication to customer satisfaction. As the payment process unfolded, a minor glitch emerged, prompting me to reevaluate my decision. Despite the inconvenience, the consistent effort and professionalism displayed by Nisbets' team left a lasting impression. The impending possibility of dual payments led me to opt for cancellation, a decision made easier by the appreciation for transparent communication and dedication to resolving issues promptly. Reflecting on this journey, while bumps along the road tested my resolve, the commendable customer service and commitment to quality products shone through. Although my path may not cross with Nisbets in the future, I wholeheartedly recommend them to others seeking top-notch appliances and unparalleled service. A true embodiment of customer care and integrity, nisbets.co.uk stands out as a beacon of excellence in a competitive market.
T tonypjanet
75 days ago

Exceeding Expectations: A Remarkable Experience with Nisbets

Allow me to express my utmost satisfaction with Nisbets for delivering an exceptional service. Upon purchasing four items, I was not only impressed by the swift delivery but also by the meticulous packaging that ensured everything arrived in perfect condition. The products themselves have exceeded my expectations, functioning flawlessly and enhancing my daily routines. My journey with Nisbets has been nothing short of delightful. The seamless transaction process, coupled with the high-quality items received, truly deserves a resounding round of applause. Without a doubt, I am rating my experience a well-deserved 5 stars, appreciating the brand's commitment to excellence. Thank you, Nisbets, for consistently going above and beyond to cater to your customers' needs.
B Binthus Design Ltd
81 days ago

A Delayed Delivery Saga: Reflecting on My Nisbets.co.uk Experience

Embarking on an online shopping journey, I held high hopes for a seamless next-day delivery from nisbets.co.uk. However, what ensued was a whirlwind of emotions as five days slipped by without a trace of my coveted package. Amidst the heart-wrenching delay, the only correspondence I received was a string of impersonal, automated "sorry" emails, devoid of any reassurance regarding a concrete delivery date. Hindered by their apparent inability to even organize a simple envelope, I found myself disillusioned by the stark disparity between the promise of efficiency and the reality of my experience. Despite their aesthetically pleasing web design, the inefficiencies plaguing this company serve as a cautionary tale for prospective patrons. In the realm of online businesses, reliability and timeliness stand as pillars of trust. Regrettably, nisbets.co.uk fell short of these expectations, leaving me wary of future engagements with this particular establishment. Should you value promptness and accountability, I urge you to tread cautiously in your dealings with this company.
A Amy
82 days ago

Outstanding Customer Service and Quality Products

I cannot sing enough praises for the exceptional service I received from nisbets.co.uk. Despite my last-minute order for wine, beer, and champagne glasses, they went above and beyond to ensure my items were swiftly dispatched for the event I was hosting. The Next day delivery promise was fulfilled, and the packaging was secure. Not to mention the impeccable quality of the products! I was particularly impressed by their swift resolution when one of the items wasn't dispatched initially. The proactive communication and prompt tracking information provided me with peace of mind. Although a few wine glasses arrived broken, their dedicated customer service team quickly resolved the issue, ensuring a replacement was sent without delay. This experience has solidified my confidence in nisbets.co.uk, and I will undoubtedly continue to support their business. Their commitment to customer satisfaction is truly commendable, and I eagerly anticipate future orders with the utmost confidence and gratitude. Thank you, nisbets.co.uk, for your outstanding service and top-notch products!
A Amy
82 days ago

A Trustworthy Partner for Everyday Needs – Exceptional Quality Guaranteed

As a loyal customer of nisbets.co.uk, I felt compelled to share my outstanding experience, highlighting their unwavering commitment to excellence. Despite facing a minor setback with my recent order, the team at Nisbets went above and beyond to rectify the situation promptly and effectively. In preparation for a last-minute event, I placed an order for wine, beer, and champagne glasses, counting on their promised next-day delivery service. While there was a slight hiccup with one item not being dispatched initially, the customer service team promptly communicated this and guaranteed its delivery the following day. Although a few wine glasses arrived broken, the team quickly replaced them without hesitation. Despite encountering a few bumps along the way, Nisbets exemplified their dedication to customer satisfaction through their swift actions and proactive communication. This level of service not only restored my faith in their brand but also solidified my loyalty as a customer. I wholeheartedly recommend Nisbets to anyone in need of reliable and high-quality catering supplies. Their exceptional products, paired with their stellar customer service, make them a trustworthy partner for all your everyday needs. Thank you, Nisbets, for your unwavering commitment to excellence - you have earned a customer for life!
D Deborah Durnion
82 days ago

🌟 Exceptional Service and Quality Products! 🌟

I cannot speak highly enough of my experience with nisbets.co.uk! From the moment I placed my order, I was impressed by the user-friendly website and the prompt delivery of my ice machine. The product itself exceeded my expectations; however, I encountered a minor issue with it. I reached out to their customer service, and I was blown away by their responsiveness and willingness to resolve the issue. Not only did they offer to repair the fault, but they also provided me with a brand new replacement without any hassle. I am truly grateful for their exceptional service and commitment to customer satisfaction. I highly recommend nisbets.co.uk for their top-notch products and outstanding customer support!
G Gordon Hickin
87 days ago

Unmatched Customer Service and Quality Product

I cannot express my gratitude enough for the exceptional service I received from Nisbets.co.uk. 18 months ago, I made a substantial investment in a panini grill, only to encounter a fault with the equipment. However, Nisbets went above and beyond by promptly collecting the grill and, upon determining that it was irreparable, promptly sending a brand new replacement. Their willingness to stand behind their product is truly commendable and speaks volumes about their commitment to customer satisfaction. As a result, I am left with a high-quality, £300 piece of equipment and a newfound trust in Nisbets as a reliable supplier. Thank you for your outstanding service!

Introduction

Nisbets is a leading supplier of catering equipment and supplies in the UK, offering a vast selection of products for restaurants, cafes, bars, hotels, and other hospitality businesses. Founded in 1983, Nisbets has grown to become a trusted and reliable source for high-quality and affordable catering supplies, with an online store that provides easy and convenient shopping for customers.

Pros and Cons

One of the main advantages of shopping at Nisbets is the extensive range of products available, including almost everything a hospitality business could need. The website is easy to navigate and has many filters and search options to help find the right product quickly. Nisbets also offers competitive pricing and value for money, with regular promotions and discounts. The biggest disadvantage of Nisbets is the lack of physical stores in some areas, which means customers may have to wait for delivery or pay extra for express shipping.

User Experience

Nisbets' website is intuitive and user-friendly, with clear categories and subcategories for all products. The search function is powerful and makes it easy to find specific items. The product pages are informative and include multiple images, detailed descriptions, specifications, and customer reviews. The checkout process is smooth, and customers can choose from various payment options, including credit card, PayPal, and financing.

Pricing and Value for Money

Nisbets' prices are generally competitive and offer excellent value for money, especially when considering the quality of the products. The website regularly features special offers, clearance sales, and seasonal promotions, making it even more affordable. Nisbets also offers a price match guarantee, where they will match or beat any competitor's price on the same item.

Alternatives

There are several other catering equipment suppliers in the UK, including Brakes, Alliance Online, and Bidfood. However, Nisbets stands out for its extensive selection and competitive pricing, backed by reliable and efficient customer service.

Customer Service

Nisbets prides itself on excellent customer service, with a team of experts available to answer any questions or concerns. The company provides a range of contact options, including phone, email, and live chat. Orders are processed efficiently, and delivery times are usually within 1-2 business days. Nisbets also offers a 30-day return policy and free returns for faulty or damaged items, providing peace of mind for customers.

Product Quality and Selection

Nisbets' products are of high quality and designed to withstand the demands of a busy hospitality environment. The company sources products from reputable brands, including its in-house brands, Buffalo and Olympia. The selection of products is vast, covering everything from kitchen equipment to tableware, uniforms to cleaning supplies, and much more.

Website Usability

Nisbets' website is designed with usability in mind, providing a clear and simple layout. The site is mobile-friendly and optimized for speed, ensuring a pleasant browsing experience for customers. Navigation is easy thanks to the well-organized menu and filters, making it simple to find what you need.

Returns and Exchanges

Nisbets' returns policy is straightforward and customer-friendly. Customers have 30 days to return items for a full refund or exchange, as long as they are in their original condition and packaging. Faulty or damaged items can also be returned for a replacement or refund, and Nisbets covers the return shipping costs.

Promotions and Discounts

Nisbets offers regular promotions and discounts through its website, email newsletters, and social media channels. These include percentage discounts, free gifts, and seasonal offers. Nisbets also provides a loyalty scheme called Nisbets Advantage, which offers exclusive discounts and rewards for regular customers.

Reputation

As one of the leading catering equipment suppliers in the UK, Nisbets has built a strong reputation for quality, reliability, and customer service. The company has received numerous awards and accolades for their products and services, including the Feefo Gold Trusted Service Award.

Payment Options

Nisbets accepts various payment options, including major credit and debit cards, PayPal, financing, and bank transfer. The checkout process is secure and uses the latest encryption technology to protect customers' personal and financial information.

Loyalty Programs

Nisbets offers a loyalty program called Nisbets Advantage, which rewards customers for their repeat business. Members receive exclusive discounts and access to special offers and promotions, as well as a dedicated account manager and other benefits.

Customer Reviews

Nisbets' customer reviews are generally positive, with many customers praising the company's vast selection, competitive pricing, and excellent customer service. The website features customer reviews on every product page, providing valuable insights and feedback for other shoppers.

Community Involvement

Nisbets takes a responsible and sustainable approach to its business practices, with a focus on reducing waste and carbon emissions. The company supports various charities and community initiatives, including food banks and hospices.

Shipping and Costs

Nisbets offers various shipping options, including standard, express, and next-day delivery. Shipping costs vary depending on the size and weight of the order, and additional charges may apply for some locations. However, Nisbets provides free standard UK delivery for orders over ?30, providing additional value for money.