Users Voice for Nisbets

70% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
30% users rated Excellent
Pie Chart Review Representation for Nisbets
Nisbets Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 29 May 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 2 4.8 4.5 1.8 1 4.1
Oct 2022 1.7 4.2 3.6 2.8 1 3.9
Nov 2022 3.5 3.9 4.4 2 1 4.1
Dec 2022 5 5 5 5 5 5
Mar 2023 1.6 3.1 4.1 5 1.5 3
Line Chart for Rating of peer stores

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Detailed Nisbets Review by

Introduction

Nisbets is a leading supplier of catering equipment and supplies in the UK, offering a vast selection of products for restaurants, cafes, bars, hotels, and other hospitality businesses. Founded in 1983, Nisbets has grown to become a trusted and reliable source for high-quality and affordable catering supplies, with an online store that provides easy and convenient shopping for customers.

Pros and Cons

One of the main advantages of shopping at Nisbets is the extensive range of products available, including almost everything a hospitality business could need. The website is easy to navigate and has many filters and search options to help find the right product quickly. Nisbets also offers competitive pricing and value for money, with regular promotions and discounts. The biggest disadvantage of Nisbets is the lack of physical stores in some areas, which means customers may have to wait for delivery or pay extra for express shipping.

User Experience

Nisbets' website is intuitive and user-friendly, with clear categories and subcategories for all products. The search function is powerful and makes it easy to find specific items. The product pages are informative and include multiple images, detailed descriptions, specifications, and customer reviews. The checkout process is smooth, and customers can choose from various payment options, including credit card, PayPal, and financing.

Pricing and Value for Money

Nisbets' prices are generally competitive and offer excellent value for money, especially when considering the quality of the products. The website regularly features special offers, clearance sales, and seasonal promotions, making it even more affordable. Nisbets also offers a price match guarantee, where they will match or beat any competitor's price on the same item.

Alternatives

There are several other catering equipment suppliers in the UK, including Brakes, Alliance Online, and Bidfood. However, Nisbets stands out for its extensive selection and competitive pricing, backed by reliable and efficient customer service.

Customer Service

Nisbets prides itself on excellent customer service, with a team of experts available to answer any questions or concerns. The company provides a range of contact options, including phone, email, and live chat. Orders are processed efficiently, and delivery times are usually within 1-2 business days. Nisbets also offers a 30-day return policy and free returns for faulty or damaged items, providing peace of mind for customers.

Product Quality and Selection

Nisbets' products are of high quality and designed to withstand the demands of a busy hospitality environment. The company sources products from reputable brands, including its in-house brands, Buffalo and Olympia. The selection of products is vast, covering everything from kitchen equipment to tableware, uniforms to cleaning supplies, and much more.

Website Usability

Nisbets' website is designed with usability in mind, providing a clear and simple layout. The site is mobile-friendly and optimized for speed, ensuring a pleasant browsing experience for customers. Navigation is easy thanks to the well-organized menu and filters, making it simple to find what you need.

Returns and Exchanges

Nisbets' returns policy is straightforward and customer-friendly. Customers have 30 days to return items for a full refund or exchange, as long as they are in their original condition and packaging. Faulty or damaged items can also be returned for a replacement or refund, and Nisbets covers the return shipping costs.

Promotions and Discounts

Nisbets offers regular promotions and discounts through its website, email newsletters, and social media channels. These include percentage discounts, free gifts, and seasonal offers. Nisbets also provides a loyalty scheme called Nisbets Advantage, which offers exclusive discounts and rewards for regular customers.

Reputation

As one of the leading catering equipment suppliers in the UK, Nisbets has built a strong reputation for quality, reliability, and customer service. The company has received numerous awards and accolades for their products and services, including the Feefo Gold Trusted Service Award.

Payment Options

Nisbets accepts various payment options, including major credit and debit cards, PayPal, financing, and bank transfer. The checkout process is secure and uses the latest encryption technology to protect customers' personal and financial information.

Loyalty Programs

Nisbets offers a loyalty program called Nisbets Advantage, which rewards customers for their repeat business. Members receive exclusive discounts and access to special offers and promotions, as well as a dedicated account manager and other benefits.

Customer Reviews

Nisbets' customer reviews are generally positive, with many customers praising the company's vast selection, competitive pricing, and excellent customer service. The website features customer reviews on every product page, providing valuable insights and feedback for other shoppers.

Community Involvement

Nisbets takes a responsible and sustainable approach to its business practices, with a focus on reducing waste and carbon emissions. The company supports various charities and community initiatives, including food banks and hospices.

Shipping and Costs

Nisbets offers various shipping options, including standard, express, and next-day delivery. Shipping costs vary depending on the size and weight of the order, and additional charges may apply for some locations. However, Nisbets provides free standard UK delivery for orders over £30, providing additional value for money.

Nisbets Recent User Reviews

User Rating

5 stars

10

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Reviewer Name: Deborah M

Review Submission Date: 2022-12-22

Review Title: All good
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Review Description: I had a problem with my order. It was sorted within 24 hours and dealt with just before Christmas, too. I spoke to on the telephone and dealt with them by email. Great customer service.

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Reviewer Name: Kat Barnes

Review Submission Date: 2022-11-24

Review Title: Total joke!
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Review Description: Total joke, phoned me up to say they don't sell to anyone that is not a catering business! Clearly states on their website that they do!! Seemingly they don't need the sales! Go elsewhere ppl!Fast enough to answer my review on here, but not my email complaint!

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Reviewer Name: Consumer

Review Submission Date: 2022-11-22

Review Title: Disappointed
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Review Description: Disappointed, don't buy! The courier says he went to deliver to my house but he was never at the door, so I asked to courier to the store and he said there was no one in the store in Scotswood since the store is open all week!

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Reviewer Name: S “Bill no mates” Ll

Review Submission Date: 2022-11-21

Review Title: Don’t believe how they run a business
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Review Description: Ordered a fridge which was on a next day delivery but to be honest I did order late so I would have expected it to be late ? After few days nothing so phoned them oh we cannot find them ok will wait few days later nothing? Phone back numerous time without any luck in the end the said oh we out of stock even though there computer said they had 18 in stock at the beginning and wouldn’t be in till March

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Reviewer Name: Ian Henny

Review Submission Date: 2022-11-15

Review Title: Shocking
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Review Description: Shocking company sent you out a used air fryer and damaged ,you call arrange return and refund,item removed only to be re sent to 2 days later ,the same one still with my sellotape on. Call again and promised the item will be picked up on Monday never picked up,call again and no notes on the screen about my call . Item still sitting on my kitchen floor . Disgraceful service.

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Reviewer Name: Andrea Mullen

Review Submission Date: 2022-11-11

Review Title: A JOKE!!!
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Review Description: only ordered from them as they guaranteed next day delivery, we actually bulked our order up to qualify for the next day delivery but surprise, surprise we got half an order as per usual. This company should be ashamed of themselves and the crappy customer service they provide!We called to ask where the rest of our order was only to be met by a very hostile young woman who clearly does not give a toss!!

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Reviewer Name: peterborough

Review Submission Date: 2022-11-01

Review Title: Dont buy product from Nisbets
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Review Description: I want to refund because of the product has safety issue. Never received any email about refund. I got the sms about Transport company will pick up the package today but I'm at work. Poor communication.Won't be using nisbets again.

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Reviewer Name: J Desmond

Review Submission Date: 2022-10-22

Review Title: Lightning fast response and delivery
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Review Description: Lightning fast response and delivery. Product exactly as described - small manufacturing defect, which was resolved by return post - would happily use again!

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Reviewer Name: Mrs June Wheeler

Review Submission Date: 2022-10-18

Review Title: Brilliant
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Review Description: Brilliant! I chose and ordered candles yesterday afternoon. Good price, nice to be able to order in reasonable bulk (for domestic use). I was informed delivery FOC - nice touch; and they were delivered this morning - not even 24hrs after ordering! Packed in nice sturdy box. What's not to like!

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Reviewer Name: Tim

Review Submission Date: 2022-10-17

Review Title: All good so far
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Review Description: Sorry to contradict the neg reviews here, hope the problems get resolved. The oven I needed was out of stock online but local (Bradford) branch had two, so just went & collected, staff super-helpful, not installed & tested yet but spares available, my experience entirely positive. Many thanks.

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