Users Voice for Nisnass

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Nisnass Overall rating
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Review article published on: 01 Jun 2019

Last updated by on 09 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.8 1.7 3.4 4.8 5
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Nisnass Review by

Introduction is a popular online fashion and lifestyle marketplace established in 2018 in Dubai, UAE. It offers a variety of clothing, accessories, beauty, and homeware products from local and international brands to customers in the Middle East. aims to provide a seamless online shopping experience to its users and has garnered positive reviews for its services.

Pros and Cons

  • Wide range of products from popular brands
  • Free shipping and returns policy
  • Accessible user interface with easy navigation
  • Flexible payment options
  • Higher pricing compared to other online marketplaces
  • Limited stock availability for some products
  • Longer delivery timings compared to other online retailers

User Experience offers a user-friendly website interface that enables easy browsing and hassle-free online shopping experience. The website features a clean, responsive design, with easy search options and different filters to refine search results. Additionally, the website has an intuitive and straightforward checkout process, and users can track their orders through a dedicated tracking system.

Pricing and Value for Money

Although offers a wide range of products from various brands, its products are relatively costlier in comparison to other online marketplaces. It is a tradeoff for quality and exclusivity, as some products that are not easily available in the local markets are available on Additionally, the website offers occasional promotions and discounts to its customers, which can help to increase value for money.

Alternatives faces competition from other popular online marketplaces, including Souq, Namshi, and Amazon. Souq and Amazon offer a wider range of products, including electronics and books, whereas Namshi mostly deals in fashion apparel.

Customer Service has an efficient and responsive customer support team that is available 24/7 through various communication channels, including live chat, email, and social media. Additionally, the website offers a comprehensive FAQ section that answers customers' most common queries.

Product Quality and Selection offers a vast selection of products from popular brands, including Adidas, Nike, and Mango, to the customers in the Middle East. Additionally, the website has rigorous quality control measures in place to ensure that the products meet the company's standards.

Website Usability has a well-designed, responsive website that offers easy navigation and access to different products. The website has an easily accessible search bar and filter options to refine search results. The addition of detailed product descriptions, high-quality images, and customer reviews also enhances the user experience.

Returns and Exchanges offers a flexible and hassle-free returns and exchange policy, enabling users to return or exchange their products within 14 days of purchase. The website offers free returns or exchanges and initiates the refund, or exchange process once the product has been successfully returned.

Promotions and Discounts offers occasional promotions and discounts to its customers, allowing them to purchase products at discounted rates or avail of benefits, such as free shipping, along with their purchases. Additionally, the website offers exclusive discounts to its loyal and regular customers through their loyalty programs.

Reputation has garnered positive reviews on various websites, including Trustpilot and Sitejabber. Customers praise the website's user-friendly interface, quality products, and efficient customer support services. However, some customers report facing issues with product availability and delivery timings.

Payment Options offers flexible payment options, including credit/debit cards, cash on delivery, and various payment gateways, including PayPal, Apple Pay, and Google Pay.

Loyalty Programs has a loyalty program that offers its customers exclusive discounts, early access to sales, and free shipping along with their purchases. Customers can accumulate reward points through various activities, including purchases, social media sharing, and referrals.

Customer Reviews has a comprehensive reviews system that enables customers to share their feedback and opinions on different products. Additionally, the website features a dedicated customer feedback section where customers can rate the website based on various parameters, including website usability and customer support services.

Community Involvement has partnered with various local and international brands, including H&M and Adidas, to support various social and environmental causes such as sustainability and waste reduction.

Shipping and Costs offers free shipping on all orders above AED 100. However, the delivery timings vary depending on the customer's location, with deliveries taking between 2-10 days. The website charges a small delivery fee for orders below AED 100.