Users Voice for Nkuku

17% users rated Terrible
4% users rated Poor
0% users rated Average
2% users rated Very Good
78% users rated Excellent
Pie Chart Review Representation for Nkuku
Nkuku Overall rating
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Pricing
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User Interface
Quality

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Review article published on: 21 Oct 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.7 3.8 3.9 4.5 4.8 4.8
Oct 2022 4.3 3.7 4.7 4.7 4.3 4.2
Nov 2022 4 5 3.8 4.5 2.4 3.9
Dec 2022 5 5 5 5 5 5
Mar 2023 3.5 2.7 4.2 4.1 1.7 3.1
Line Chart for Rating of peer stores

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Detailed Nkuku Review by

Introduction

NKUKU is a UK-based home décor, lighting, and furniture brand that designs unique and sustainable products. The brand curates various crafts from around the world, with an emphasis on using natural and recycled materials, to create items that are visually appealing and eco-friendly.

Pros and Cons

Pros:
  • Sustainable and eco-friendly products
  • Unique and handmade items
  • Wide range of home decor, lighting, and furniture
  • Ongoing collaborations with artisans from around the world
Cons:
  • Products can be expensive
  • Limited stock availability
  • Occasional issues with shipping and delivery times

User Experience

NKUKU's website is well-designed and easy to navigate, with visually appealing product images and detailed descriptions. Customers can filter products based on material, color, and price range. The checkout process is straightforward, and there are multiple payment options available.

Pricing and Value for Money

NKUKU's products can be expensive, but they are worth the price for their unique designs and sustainable materials. The brand also offers occasional promotions and discounts, making it more affordable for customers.

Alternatives

Other home decor brands that offer similar products include West Elm, CB2, and Crate & Barrel.

Customer Service

NKUKU's customer service team is responsive and helpful, with quick response times to any inquiries or issues. The brand also offers a 28-day return and exchange policy.

Product Quality and Selection

NKUKU's products are of high quality, with an emphasis on sustainable and natural materials. The brand offers a wide range of home decor, lighting, and furniture items, with new products added regularly.

Website Usability

NKUKU's website is user-friendly, with easy navigation and a straightforward checkout process. The site is also optimized for mobile, making it accessible on-the-go.

Returns and Exchanges

NKUKU offers a 28-day return and exchange policy, with customers responsible for return shipping costs.

Promotions and Discounts

NKUKU offers occasional promotions and discounts, which are advertised on their website and social media channels.

Reputation

NKUKU has a strong reputation for its sustainable and eco-friendly products, unique designs, and collaborations with artisans from around the world.

Payment Options

NKUKU accepts multiple payment options, including credit/debit cards, Apple Pay, and PayPal.

Loyalty Programs

NKUKU does not offer a loyalty program at this time.

Customer Reviews

NKUKU has positive customer reviews across various platforms, with customers praising the brand's unique designs, sustainability efforts, and customer service.

Community Involvement

NKUKU partners with various organizations and charities to support sustainable and ethical practices. The brand also supports local artisans and communities by partnering with them to create products.

Shipping and Costs

NKUKU offers worldwide shipping, with shipping costs calculated at checkout. The brand also offers free shipping on orders over a certain amount, which varies by country. Delivery times may vary based on location and product availability.

Nkuku Recent User Reviews

User Rating

5 stars

73

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Reviewer Name: Jack Tomson

Review Submission Date: 2022-12-27

Review Title: One of the plates I ordered was broken in half
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Review Description: One of the plates I ordered, arrived cracked in half. I’ve logged this issue with your customer service team but haven’t heard anything back

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Reviewer Name: Sarah

Review Submission Date: 2022-12-27

Review Title: The only thing to improve is the…
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Review Description: The only thing to improve is the packaging. 6 fragile (glass) items rattling around inside a cardboard box that was too big meant the box was crushed…they all survived but…

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Reviewer Name: Mrs Thomas

Review Submission Date: 2022-12-27

Review Title: Prompt delivery
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Review Description: Product delivered within two days of ordering although it was only a few days before Christmas that it was ordered and despite the postal strike.

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Reviewer Name: Sara Mitchell

Review Submission Date: 2022-12-27

Review Title: Really lovely product
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Review Description: Really lovely product, even nicer than it looked in photos! Packaged with care, and very swift delivery. Couldn’t fault the service and already planning my next purchase.

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Reviewer Name: Maria

Review Submission Date: 2022-12-26

Review Title: Excellent quality
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Review Description: I ordered for the first time from Nkuku and I was very impressed by the quality of the items I ordered (marble coffee table, Charida Christmas tree and some baubles). The order arrived sooner than estimated and the fragile items were very well packed. Will definitely order again!

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Reviewer Name: Ro

Review Submission Date: 2022-12-26

Review Title: The photo frame arrived broken and no customer service
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Review Description: The photo frame arrived broken. I sent an online contact to ask for a new one and the automatic response said I'd get a reply in 4 - 5 days. I them rang your customer service line. I hung on for 30 min and no answer. So my mum didn't get a pic of our wedding for xmss

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Reviewer Name: Annie Manners

Review Submission Date: 2022-12-26

Review Title: Absolutely brilliant service from start…
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Review Description: Absolutely brilliant service from start to finish. Love nkuku all the items I’ve bought are lovely quality. Will be ordering more :)

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Reviewer Name: Carm

Review Submission Date: 2022-12-25

Review Title: I love this brand
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Review Description: As first the brand is original and eco friendly. We shouldAll turn into this type of shopping Second the style is unique and amazingThirds the price is reasonable for unique pieces

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Reviewer Name: Gillian

Review Submission Date: 2022-12-24

Review Title: I am a single older woman and popped in
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Review Description: I am a single older woman and popped in to see if I could buy a couple of wine glasses to make my Christmas a bit special. The wonderful couple on the desk were so lovely and agreed to split a four set. Although the glasses are really beautiful, it was the way I was treated that made me feel special at a difficult time of year for me and I remember them when I sip my red wine Thank you and Merry Christmas

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Reviewer Name: Rebecca Law

Review Submission Date: 2022-12-24

Review Title: No reply from customer service
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Review Description: I bought 3 items a few weeks ago; set of 12 drew drop baubles (1 arrived with broken glass bottom), kiko brass photo frame (arrived with crack in the glass), set of 4 tiny kiko frame antique brass (1 arrived with scratch on the glass). I've emailed customer service twice but not had a reply.