91% users rated Terrible
4% users rated Poor
0% users rated Average
1% users rated Very Good
4% users rated Excellent
Pie Chart Review Representation for Nokia
Nokia Overall rating
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User Interface
Quality
Nokia.com is the official website of Nokia, a Finnish multinational telecommunications company that has been known for its quality mobile phones, smartphones, and other communication devices. The website offers a wide range of products and services, including phones, accessories, software, and apps.
Pros and Cons
The website has a clean and simple design that is easy to navigate. It offers a wide range of products and services, and the pricing is generally competitive. However, the website may lack some of the features and options provided by other e-commerce platforms.
User Experience
The website is designed with user experience in mind, with a focus on simplicity and ease of use. The site is generally fast and responsive, and the search function is effective in finding the desired products and services.
Pricing and Value for Money
The prices of Nokia products and services are generally competitive, with good value for money. There are occasional promotions and discounts that make the prices even more attractive.
Alternatives
There are numerous alternatives to Nokia products and services, including other mobile phone brands and e-commerce platforms. Some of the popular alternatives include Apple, Samsung, Amazon, and eBay.
Customer Service
Nokia provides good customer service, with a dedicated support team that is available to assist customers with their queries and concerns. The support team can be reached via phone, email, or chat.
Product Quality and Selection
The quality of Nokia products is generally excellent, with a range of products that cater to different needs and preferences. The selection includes phones, accessories, and software.
Website Usability
The website is easy to use and navigate, with a simple and intuitive interface. The site is optimized for both desktop and mobile devices, ensuring a smooth and seamless user experience.
Returns and Exchanges
Nokia offers a straightforward returns and exchanges policy, with a 14-day period for returns and a 30-day period for exchanges. Customers can return or exchange products that are defective or damaged, or that do not meet their expectations.
Promotions and Discounts
Nokia occasionally offers promotions and discounts on its products and services, providing customers with an opportunity to save money on their purchases.
Reputation
Nokia is a reputable brand that is known for its quality products and services. The company has a long history of innovation and is highly regarded by customers and industry experts.
Payment Options
Nokia accepts a range of payment options, including credit cards, debit cards, and PayPal. The site also supports mobile payments and other digital payment methods.
Loyalty Programs
Nokia does not currently offer a loyalty program for customers, although it occasionally offers promotions and discounts that reward loyal customers.
Customer Reviews
The website features customer reviews for its products and services, providing potential customers with insights into the quality and performance of the products.
Community Involvement
Nokia is involved in various community initiatives, including programs that support sustainable development, environmental conservation, and social responsibility.
Shipping and Costs
Nokia offers various shipping options, including standard, express, and expedited shipping. The shipping costs depend on the destination, weight, and size of the order. Customers can also track their orders and receive updates on their order status.
Review Description: The higest thieves in the world , yhey took your money and never ever respect the custommer , they always say sorry and sorry , but only promises all the time now they said , android 11 updates don´t have a real time for the updates , they start selling garbage again with the new models , trying get the money from potential custommers , and after that , again and agin sorries for the promises made , thieves all the time
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Reviewer Name: Mr John Claye
Review Submission Date: 2022-01-13
Review Title: WHAT A LOAD OF JUNK
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Review Description: I had a Nokia Co1plus as a present, it is slow and useless. Had it not been a present it would now be in the bin ! It makes its own mind up whether to work or not then sends you a useless notificaction. DO NOT BUY !!
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Reviewer Name: Annemette Simonsen
Review Submission Date: 2022-01-08
Review Title: Nokia 7.2 is lousy
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Review Description: Nokia 7.2 is lousy, the screen goes black and it cannot be used. However solve the problem otherwise lose customers in the future, at least me ...
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Reviewer Name: Al Hughes
Review Submission Date: 2021-12-31
Review Title: I bought a Nokia 8.3 5G phone in August…
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Review Description: I bought a Nokia 8.3 5G phone in August and after a couple of months it stopped charging up.Since that time I had to send it to Hungary twice to be repaired, I have had it back a day and the same thing has happened again.Trying to contact them is an absolute nightmare ???
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Reviewer Name: Daire kia
Review Submission Date: 2021-12-16
Review Title: Bought a phone from them
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Review Description: Bought a phone from them, mp3 player was faulty, spent 7 hours with them online trying different things with them, in the end they just starting speaking like imbiciles, absolutely the worst customer service ever, avoid like the plague!
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Reviewer Name: pisolino_Meow
Review Submission Date: 2021-12-14
Review Title: My forever favorite Nokia
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Review Description: My forever favorite Nokia. I have been Nokia phones user for many ears. Works best, awesome design, easy menu. Hopefully my next phone will also be Nokia.
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Reviewer Name: Chris Skellett
Review Submission Date: 2021-12-14
Review Title: Poor quality, even worse customer service
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Review Description: I bought a Nokia less than 12 months ago, when the phone rings, the screen is black and it is not possible to answer it.I have contacted Nokia customer service and they just send out a reply telling me to try various resets, none of which work.I have wasted so much time trying to resolve this without success.Don't buy one !!!!
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Reviewer Name: Natalie
Review Submission Date: 2021-12-01
Review Title: Paid for brand new phone and received a used device
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Review Description: Bought a brand new phone from them and it came used, the void ticket all weird and could see the front of the phone was all fingerprints and dusty. They didnt care, said return it. I said i want an exchange for a new one i didnt pay for used?! I didnt even know nokia sell used phones!? Worst experience from a company ever, no wonder no one buys Nokias anymore. I cant even return either because doesnt give me the option in my account, they said try again tomorrow.
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Reviewer Name: Niels Erik Poulsen
Review Submission Date: 2021-11-13
Review Title: Do not buy Nokia smartphones
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Review Description: I just had an update on my Nokia 7.2 and now i cant use my mobile !!!!= Who will pay me a new smartphone?I will NOT recommend that you buy Nokia phone.Find instead a serious producer. Fx Samsung
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Reviewer Name: Drummerbod
Review Submission Date: 2021-11-02
Review Title: Phone delivered to wrong house
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Review Description: Phone delivered to wrong house. Nokia customer service not interested and telling me to speak to DHL. Nokia couldn't provide me with DHL contact details. So I have to get a credit card chargeback as Nokia will not refund me as they state it has been delivered and not missing. I state it is missng and they say it's been delivered. Showed them picture of house it was delivered to from DHL site to prove it's not our house.They just don't care.