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3% users rated Poor
5% users rated Average
3% users rated Very Good
55% users rated Excellent
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Andrej Tichý
Exceptional Quality and Unbeatable Value
I can't say enough about the fantastic experience I had with norrona.com. I recently purchased a t-shirt for 30 Eur and a jacket for 220 Eur, and I was blown away by the exceptional quality of both items. The t-shirt arrived promptly, and I was immediately impressed by the craftsmanship and attention to detail. However, I encountered a slight delay with the jacket, but the customer service team at Norrona went above and beyond to rectify the situation. After reaching out to their customer service, I was met with understanding and empathy. They reassured me that the jacket would be sent out promptly. Despite a slight setback, the team at Norrona continued to provide outstanding support and assistance. Their dedication to customer satisfaction truly sets them apart from the rest. I was elated when the jacket finally arrived, and it exceeded all of my expectations. The quality and durability were evident from the moment I laid eyes on it. The value for the price is simply unbeatable. Norrona has earned my trust and loyalty as a customer, and I will undoubtedly be returning for future purchases. In a world where exceptional customer service and high-quality products can be hard to come by, Norrona has proven themselves to be a cut above the rest. I highly recommend their products to anyone seeking top-notch outdoor gear and unparalleled customer support. Thank you, Norrona, for exceeding my expectations and providing an exceptional shopping experience. A
Andrej Tichý
Turning a Disappointment into Delight: A Testimonial for Norrona
When I first encountered norrona.com, I was excited to get my hands on some top-quality outdoor gear. I placed an order for a t-shirt and a jacket, eagerly anticipating their arrival. However, what followed was a rollercoaster of emotions. While the t-shirt arrived promptly, the jacket was nowhere to be seen. Confused and disappointed, I reached out to customer service, hoping for a resolution. Their initial response gave me hope that the issue would be resolved quickly. However, days turned into weeks, and still, there was no sign of my jacket. Frustrated by the lack of progress, I decided to contact customer service once more. To my dismay, I was informed that the jacket I had ordered was now sold out. However, instead of leaving me feeling dejected, the team at Norrona went above and beyond to make things right. Despite the jacket being out of stock, they offered me the option to purchase it at full price. While this could have been a negative experience, their willingness to find a solution and their attentiveness to my concerns completely turned the situation around. In the end, I not only received my long-awaited jacket but also felt valued as a customer. The team at Norrona displayed true dedication to customer satisfaction, going the extra mile to ensure that I was taken care of. Thank you, Norrona, for transforming what could have been a disappointment into a truly delightful experience. P
Pete
Unmatched Quality and Exceptional Service
I can't say enough great things about Norrona. Their brand exudes excellence, and their products are of superior quality. During my recent visit to their store in New York, I was blown away by the exceptional service provided by their team. Not only were they knowledgeable and helpful, but they also went above and beyond to entertain my little one, allowing me to browse at my own pace. It's rare to find a brand that not only delivers top-notch products but also prioritizes customer experience. Thank you, Norrona, for setting the bar high! P
Pete
Above and Beyond: Exceptional Quality and Unforgettable Service
My experience with norrona.com has truly been exceptional. Their products are not only top-notch in terms of quality, but also exude a sense of durability and reliability that is hard to find elsewhere. During a recent visit to their New York store, I was blown away by the level of customer service provided by the team. They went above and beyond to ensure my shopping experience was nothing short of perfect. What truly stood out to me was how the team took care of my little one, keeping them entertained while I had the luxury of exploring the store at my own pace. This kind gesture not only made me feel valued as a customer but also showcased their dedication to going the extra mile. Thank you to the incredible team at norrona.com for creating such a memorable shopping experience! H
Helen Scotland
An Emotional Journey with Norrona: A UK Customer’s Tale of Lessons Learned
Norrona.com, a brand that sparked excitement and anticipation for unique, exotic clothing, has taken me on an unexpected journey of frustration and realization. As a UK customer, navigating the realm of returns proved to be a challenging odyssey, with the destination set in Denmark instead of a convenient UK address. The process of returning items unveiled a web of complexities, requiring me to print multiple copies of customs declarations—an unexpected hurdle that assumed access to a printer, a luxury not always at hand. The absence of these documents within the packaging raised questions; if a promotional magazine could find its way to me, why not the essential customs papers? Navigating the return process with their courier was a test of patience, uncertain if the defective product would find its way back to Denmark seamlessly. Worries regarding customs sanctions loomed, hinting at a potential need to undervalue or miscategorize the item to evade complications—a far cry from the seamless shopping experience anticipated. Moreover, the quality of several items, especially those purchased from the outlet, left much to be desired. Discovering "seconds" among the clothing, tagged with Norwegian or Danish price labels, suggested a disheartening recycling of faulty items back into the sales pool—a disappointing revelation for a loyal customer. Reflecting on this experience, a valuable lesson emerged: the allure of exotic international brands pales in comparison to the reliability of local purchases. Embracing the notion of supporting local businesses and enjoying the certainty of quality goods resonated profoundly, marking a shift towards a more fulfilling shopping journey closer to home. Norrona, with its allure and pitfalls, has not only provided clothing but also a poignant lesson in consumer choices. As I chart a new course towards local treasures, this journey with Norrona will forever serve as a poignant reminder of the importance of authenticity, transparency, and trust on the path to sartorial satisfaction. T
Trond Hon
Exceptional Quality and Service – A Customer for Life
After making my second purchase from norrona.com, I am delighted to share my satisfaction with their exceptional products and service. The high-quality clothing exceeded my expectations, solidifying my trust in this brand for all future purchases. Despite some negative reviews regarding after-sales repairs, I have not encountered any issues in this regard. Furthermore, the prompt and efficient support team's weekend response further exemplifies their dedication to customer satisfaction. I am thoroughly impressed and look forward to being a loyal customer for years to come. T
Trond Hon
Transformed my Shopping Experience: Loyalty Guaranteed!
Every time I visit norrona.com, I feel like I'm stepping into a world of premium quality and unbeatable service. This recent purchase marked my second, and it solidified my loyalty to this brand. The clothes I received were of impeccable quality – a true testament to Norrona's commitment to excellence. One thing that truly impressed me was the swift response I received from their support team, even on a weekend! Knowing that they are just an email away, ready to assist at any time, gives me immense confidence in their dedication to customer satisfaction. While some may have encountered issues with after-sales repair, I have yet to experience this myself. Nevertheless, the overall positive experience I've had with Norrona assures me that I can trust them wholeheartedly for all my online purchases. Norrona has not just met, but exceeded my expectations, transforming my online shopping experience. With each purchase, I am not just buying products; I am investing in a relationship built on trust, quality, and exceptional service. My loyalty to Norrona is guaranteed, and I eagerly look forward to many more purchases in the future. M
Marco
Incredible Service and Seamless Experience
When I think of exceptional customer service, one brand immediately comes to mind – norrona.com. From the moment I placed my order, I was impressed by their prompt responses, efficient delivery timeline, and hassle-free return process. It's rare to find a company that sets such a high standard in the industry. While I have yet to test their warranty, I have full confidence that they will continue to exceed my expectations. Thank you, norrona.com, for consistently providing outstanding service and making every interaction a joyful experience. A
Adi Tudose
Exceptional Quality and Outstanding Service!
I can't say enough good things about my experience with Norrona. The materials used are top-notch, and the customer service is simply outstanding. I cannot recommend them enough! I was initially puzzled by the negative reviews because my experience was nothing short of exceptional. From the moment I placed my order to the delivery of the product, everything was seamless. I am incredibly impressed and satisfied with Norrona. Thank you for exceeding my expectations! A
Adi Tudose
Unparalleled Quality and Exceptional Service – A Customer’s Praise for Norrona
My experience with Norrona has been nothing short of exceptional. From the moment I received my order, I was blown away by the high quality of materials used in their products. The attention to detail and craftsmanship truly sets them apart. Not only that, but their customer service is top-notch. Any inquiries I had were met with prompt and helpful responses, making me feel valued as a customer. I wholeheartedly recommend Norrona to anyone in search of quality outdoor gear. It baffles me to see one-star reviews, as my experience has been nothing but positive. Norrona's dedication to quality and customer satisfaction shines through, making them a standout choice in the industry. Trust me, you won't be disappointed. A
Amer Velic
Unbelievable Quality Issues: My Disappointing Experience with Norrøna Jackets
I never thought I'd be writing a negative review, but my experience with Norrøna jackets has left me with no choice. I recently purchased four brand new Norrøna jackets from the Hede Outlet, only to discover that each one had significant defects in the Gore-tex membrane. From small holes in the Lofoten Goretex Jacket to mis-taped seams and faulty inner pockets, the quality control issues were shocking. Despite my attempts to exchange the jackets, I faced additional hurdles. When I finally received a replacement jacket, it too exhibited the same faults. The customer service experience was equally disappointing, as I was made to feel like a burden for expecting a product free from defects. As someone who values premium quality, I am deeply disappointed by Norrøna's lack of accountability for these glaring issues. While I had hoped to become a loyal customer, the company's dismissive attitude has left me with no desire to further engage with their products. I urge potential customers to approach Norrøna's offerings with caution and to carefully evaluate the quality before making a purchase. It's a shame that my excitement for these jackets was overshadowed by this incredibly frustrating experience. A
Amer Velic
A Genuine Testimonial of Quality Concerns: An Honest Reflection on My Experience with Norrøna
Dear fellow outdoor enthusiasts, I typically refrain from leaving reviews, but my recent encounter with Norrøna compelled me to share my story. Upon purchasing four pristine Norrøna jackets, I was disheartened to discover imperfections in each garment. From minute holes in the Gore-tex membrane of a Lofoten Gortex Jacket to wrongly taped seams and defective Tamok Goretex Pro jackets, my excitement waned with each disappointment. Despite my attempts to exchange the faulty items, the process was arduous. The store's reluctance to acknowledge the flaws and the additional shipping costs incurred due to their errors added to my frustration. Even after receiving a replacement jacket, the quality issues persisted, epitomizing a recurring theme of manufacturing defects. As a passionate advocate for outdoor gear that lives up to its premium reputation, I was disheartened by this series of shortcomings. While I desired to remain a loyal customer, the lack of accountability and customer service left me questioning the integrity of the brand. In conclusion, my experience serves as a cautionary tale for those considering Norrøna products. Despite my initial enthusiasm, the multiple instances of subpar quality control have made me reevaluate my trust in the brand. It is essential for customers to make informed decisions based on authentic reviews and personal convictions. Let this narrative guide your purchasing choices as we all strive for gear that matches our adventurous spirits. A
Aleks
Unmatched Quality and Service: A Norrona Fan’s Perspective
As an avid outdoor enthusiast, I've had the pleasure of owning over 60 products from norrona.com, and I can confidently say that this brand is truly exceptional. Each item I've purchased has surpassed my expectations, from the vibrant colors to the impeccable functionality and the spot-on size fits. What sets Norrona apart is not just their top-notch products, but also their unrivaled guarantee. I've experienced firsthand how they stand behind their gear, ensuring that it lasts for years to come. Any issues, whether it's a loss of waterproofing or seams coming undone, are promptly and professionally addressed with free repairs or replacements. It's clear that Norrona's commitment to customer satisfaction is unwavering, and their guarantee is a testament to that. They prioritize the longevity of their products, ensuring that outdoor enthusiasts can rely on them for countless adventures. For anyone seeking high-quality outdoor gear backed by outstanding service, I wholeheartedly recommend Norrona. Their products have become trusted companions on my outdoor pursuits, and I have no doubt that they will continue to exceed expectations for years to come. Thank you, Norrona, for setting the bar high and consistently delivering excellence. A
Aleks
I Found a Lifelong Companion in Norrøna
As an avid adventurer, I can confidently say that Norrøna is not just a brand but a trusted companion in the wilderness. With an extensive collection of over 60 Norrøna products, each item has seamlessly blended into my outdoor lifestyle. The meticulous attention to detail in the colors, functions, and size-fit of their gear is truly remarkable. What sets Norrøna apart is not just their product quality but also their exceptional guarantee. I have witnessed firsthand how they stand by their promise of durability. Any issues, whether it be a loss of waterproofing or seams coming apart, are swiftly addressed with free repairs or replacements. This level of dedication ensures that every piece from Norrøna is built to withstand the test of time. In a world where craftsmanship and customer care often take a backseat, Norrøna shines brightly as a beacon of reliability and excellence. They have not only earned my loyalty but have also become an integral part of my outdoor pursuits. Thank you, Norrøna, for being more than just a brand – you are a true companion on every adventure. O
Ole-Richard Stokke
Life-Saver!
I can't praise norrona.com enough for their exceptional customer service! I recently made a mistake in sizing when ordering a pair of pants. But thanks to their efficient and hassle-free exchange process, I had the correct size in no time. I simply registered my exchange request, dropped off the item at the post office, and within five hours, I received confirmation that a new pair was on its way to me. This quick and seamless resolution not only saved me time and effort but also left me truly impressed. Thank you, norrona.com, for being a real life-saver!
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Introduction
Norrona is a popular outdoor clothing and equipment brand that offers high-quality products for outdoor enthusiasts. With a focus on sustainability and functionality, Norrona aims to provide durable gear that can withstand the harshest weather conditions. Whether you're a hiker, climber, skier, or adventurer, Norrona has a wide range of products to cater to your needs.
Pros:
- 1. Sustainable Manufacturing: Norrona is committed to minimizing its environmental impact by using eco-friendly materials and sustainable manufacturing processes.
- 2. Quality and Durability: Norrona products are designed to last, with a focus on durability and functionality.
- 3. Extensive Product Range: Norrona offers a wide range of outdoor gear, including jackets, pants, base layers, backpacks, and accessories.
- 4. Stylish Design: Norrona products not only perform well in the great outdoors but also boast modern and sleek designs.
Cons:
- 1. Higher Price Range: Compared to some other outdoor clothing brands, Norrona products may be considered more expensive.
- 2. Limited Color Options: While Norrona focuses on functionality, some customers may prefer more color options for their outdoor gear.
User Experience:
The Norrona website offers a seamless user experience, with a clean and intuitive interface. Navigating through the different product categories and finding specific items is effortless. The website also provides detailed product descriptions, size guides, and customer reviews to assist users in making informed purchasing decisions.
Pricing and Value for Money:
Norrona products are positioned in the higher price range, reflecting their quality, durability, and commitment to sustainability. While they may be pricier compared to some competitors, customers can expect excellent value for money due to the brand's focus on long-lasting products that perform well in demanding outdoor conditions.
Customer Service:
Norrona prides itself on providing exceptional customer service. Their knowledgeable and friendly support team is ready to assist customers with any inquiries or concerns. Whether you need help with sizing, product recommendations, or post-purchase assistance, Norrona's customer service team is prompt and reliable.
Product Quality and Selection:
Norrona maintains a high standard of quality across all its products. They source premium materials and employ rigorous testing to ensure durability, functionality, and comfort. From waterproof jackets to breathable base layers, Norrona provides a diverse selection of products that cater to various outdoor activities and weather conditions.
Website Usability:
The Norrona website is designed for easy navigation and a smooth browsing experience. Users can quickly filter products based on activity, gender, and specific features, making it convenient to find what they need. The website also features a responsive layout, enabling seamless browsing on both desktop and mobile devices.
Returns and Exchanges:
Norrona offers hassle-free returns and exchanges for customers who are not satisfied with their purchase or wish to make size adjustments. The brand has a straightforward return policy, ensuring a smooth and convenient process. Customers can contact Norrona's support team for assistance and initiate the return or exchange process.
Promotions and Discounts:
Norrona occasionally offers promotions and discounts on selected products, providing customers with the opportunity to purchase their desired gear at a more affordable price. Signing up for the Norrona newsletter or following their social media channels can help customers stay updated on the latest promotions and discounts.
Reputation:
Norrona has built a strong reputation as a reliable and respected outdoor clothing brand. With years of experience in the industry, Norrona has consistently delivered high-quality products that meet the needs of outdoor enthusiasts. The brand's commitment to sustainability and customer satisfaction has earned them a loyal customer base.
Payment Options:
Norrona offers various payment options to cater to customer preferences. These options include major credit cards, PayPal, and other secure online payment methods. Customers can choose the payment method that suits them best during the checkout process.
Loyalty Programs:
Norrona does not currently offer a loyalty program. However, the brand's focus on customer satisfaction and quality products often leads to repeat customers who appreciate the brand's durability and performance.
Customer Reviews:
Customer reviews play a significant role in demonstrating Norrona's commitment to excellence. The website features a review section where customers can provide feedback on their purchased products. The overall sentiment is overwhelmingly positive, with customers praising the quality, performance, and design of Norrona gear.
Community Involvement:
Norrona actively engages with the outdoor community, sponsoring events, expeditions, and athletes who share their passion for exploration and sustainability. The brand's involvement in the outdoor community further solidifies its credibility and dedication to outdoor enthusiasts.
Shipping and Costs:
Norrona provides reliable shipping services for its customers, ensuring timely delivery of their products. Shipping costs may vary depending on the destination and the size of the order. Customers can track their shipments through the provided tracking number and contact Norrona's customer service team for any shipping-related inquiries.