Northerntool Reviews

Voted Good (4/5)

783 Votes

76 Reviews

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In the Furniture Store category

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14% users rated Terrible
4% users rated Poor
5% users rated Average
13% users rated Very Good
63% users rated Excellent
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M Mike
56 days ago

Unbelievable Savings Await!

When I stumbled upon northerntool.com, I couldn't believe my luck. The item I had been eyeing for so long was not only available but was also on sale – talk about a match made in heaven! The great sales price sealed the deal for me, and I couldn't resist making the purchase. Thank you, northerntool.com, for offering such incredible deals that truly make a difference for your customers!
B Bob
57 days ago

A Haven for Business Owners: A Heartwarming Review of NorthernTool.com

Diving into the digital realm of northerntool.com felt like stumbling upon a hidden gem in the vast expanse of the internet. The user-friendly interface served as my guiding light, illuminating a seamless browsing experience that left me in awe. With every click, I found myself drawn deeper into a world where efficiency and simplicity coexisted harmoniously. My latest rendezvous with NorthernTool was nothing short of spectacular. As a business owner constantly on the lookout for reliable resources, this platform has effortlessly secured its spot as my ultimate one-stop-shop. From tools to equipment, NorthernTool boasts a diverse array of offerings that cater to every entrepreneurial need that crosses my mind. The ease of navigation on their website mirrors the ease of my decision-making process when choosing NorthernTool for my business essentials. With just a few clicks, I was able to locate, select, and purchase everything I required, saving me invaluable time and effort. NorthernTool.com has undoubtedly etched its mark as my trusted companion in the realm of online shopping. It's not just a web store; it's a sanctuary for business owners like me, a virtual haven where quality meets convenience seamlessly. Gratitude knows no bounds as I extend my appreciation to NorthernTool for consistently exceeding my expectations. To all fellow entrepreneurs out there, NorthernTool.com is not just a website; it's a beacon of reliability shining brightly in the digital universe.
B Bob D.
60 days ago

Easy to use site

My review for northerntool.com Easy to use site. Great product descriptions. I was able to find EXACTLY what I wanted.
P Paul
62 days ago

Simple, No points

My overview for northerntool.com I used to be searching for specific sockets, discovered them, purchased them, no challenge.
V Vicki Juhl
63 days ago

A Hassle-Free Experience: Lightning-Fast Deliveries at Zero Cost!

When I stumbled upon northerntool.com, I was skeptical about their claim of easy, fast, and free delivery. But to my surprise, they delivered beyond my expectations! Not only was the process seamless and hassle-free, but the delivery was lightning-fast, ensuring I received my purchase well before the expected date. What truly impressed me was the fact that this fantastic service came at no additional cost. In a world where hidden fees and shipping charges are all too common, northerntool.com stood out by offering free delivery without compromising on speed or efficiency. Thanks to their commitment to customer satisfaction, I not only received my order in record time but also saved money in the process. I will definitely be a returning customer, knowing that I can rely on northerntool.com for all my future needs. A big thank you for the exceptional service!
J Josh Risk
64 days ago

Unmatched Quality and Service – A Customer’s Delight

Embarking on my shopping journey with northerntool.com, I discovered a gem in the world of online shopping. The experience was nothing short of delightful, elevating my expectations beyond measure. What truly sets this company apart is their unwavering commitment to quality and service. Every interaction with their dedicated team exuded professionalism and care. I was impressed by their attention to detail and prompt responses to my queries. The seamless experience from start to finish truly resonated with me, instilling a sense of trust and reliability. Furthermore, the product range surpassed my expectations. Each item exuded quality and craftsmanship, showcasing the dedication of northerntool.com to offer nothing but the best to their customers. The meticulous curation of their inventory reflected a deep understanding of customer needs and preferences. In a digital age where online shopping can be unpredictable, northerntool.com stands out as a beacon of consistency and transparency. My trust in their platform has only deepened with time, as they continue to uphold the highest standards of integrity and customer satisfaction. In conclusion, I wholeheartedly recommend northerntool.com to anyone seeking a superior shopping experience. Let them exceed your expectations and redefine your online shopping journey, just as they have done for me.
J James Ackerman
77 days ago

Seamless Shopping Experience at NorthernTool.com: A Customer’s Delight

Navigating through NorthernTool.com was a breeze! I was impressed by the intuitive interface that made my shopping experience efficient and enjoyable. Not only was the website easy to use, but the customer service team exceeded my expectations. One representative stood out for her exceptional knowledge and clear communication, making it incredibly easy for me to address any inquiries. This seamless blend of user-friendly technology and outstanding customer support truly sets NorthernTool.com apart from the rest. I highly recommend this platform for anyone looking for a hassle-free shopping experience.
S Simon H. C.
78 days ago

Order delayed, refuse to cancel my order

My assessment for northerntool.com I ordered storage cabinets on December twenty sixth, with marketed pickup at an area retailer newest January seventh. By about new years the standing on their web site was “shipped”. As of right this moment (January twenty first) the products haven’t arrived, and in all chance haven’t truly shipped. Customer support has refused to cancel my order twice, attributable to it already being shipped. However customer support additionally admitted that they accumulate objects on the warehouse, till there is sufficient to fill a truck, in different phrases, the products haven’t truly shipped. In the meantime, northern instruments already charged me for the products, that they're going to make accessible to me, at any time when they really feel like. I've disputed the bank card prices via my supplier. Don’t store at Northern Instruments!
J Jon
80 days ago

Effortless Convenience and Unbeatable Value

Reflecting on my recent experience with northerntool.com, I was pleasantly surprised by how seamlessly I could place an online order. Living in an area with no physical stores nearby, I appreciated the added perk of free shipping, which made the whole process even more enticing. Noteworthy is the fact that their prices outshine competitors like Amazon, eBay, and Home Depot, offering excellent value for the same products. This combination of convenience, affordability, and quality has undoubtedly won me over, and I eagerly anticipate my next purchase from them. Thank you, Northern Tool, for setting the bar high in online shopping!
M Morrison
81 days ago

Revolutionary Customer Service Experience at NorthernTool.com

From the moment I landed on NorthernTool.com, I was greeted with a seamless and hassle-free browsing experience. The website's layout was intuitive and user-friendly, making it easy for me to find what I was looking for. However, what truly set this online shopping experience apart was the exceptional customer service I received. As I proceeded to checkout, I encountered a minor technical issue with the auto-fill function not working properly. Despite this inconvenience, the dedicated customer support team at NorthernTool.com promptly assisted me in resolving the issue. Their quick response and proactive approach ensured that my shopping journey remained smooth and stress-free. Moreover, during the final checkout screen, a technical hiccup occurred, leading me to a blank screen after clicking 'checkout.' Feeling a bit flustered, I immediately contacted customer service for assistance. The representative not only guided me through the process of reloading the page but also reassured me that my order was secure and would be processed efficiently. In a world where time is of the essence, NorthernTool.com's commitment to customer satisfaction truly shone through. Despite the minor setbacks, their unwavering dedication to resolving any issues promptly and professionally left a lasting impression on me. I highly recommend NorthernTool.com to anyone in search of a reliable and customer-centric online shopping experience. Thank you for turning a potentially frustrating situation into a positive and memorable shopping journey.
R Robert Dunn
83 days ago

Unparalleled Quality, But Patience Required

I must admit, my experience with northerntool.com has been a bit rocky, but the product quality outweighs the inconvenience. I made a purchase in November and eagerly awaited its arrival, only to receive an email in December stating that my order was on backorder. After reaching out to the company, I discovered that my order had been automatically canceled due to a missed communication, which I never received. Despite the setback, I decided to reorder, knowing that I would have to wait an additional month for the item to arrive. Although the process has tested my patience, the unparalleled quality of their products makes it worth the wait. I eagerly look forward to finally receiving my item, confident that it will exceed my expectations.
R Robert Dunn
83 days ago

Embracing Reliability: A Customer’s Journey with NorthernTool.com

In my recent experience with NorthernTool.com, I encountered a bump in the road that tested my patience. Placing an order in November, I eagerly awaited my purchase, only to receive an email in December notifying me of a backorder status. Feeling disheartened, I reached out to the company, only to discover that my order had been automatically canceled due to a missed communication. Despite not receiving the supposed letter prompting my response, the customer service team went above and beyond to rectify the situation. They empathetically explained the circumstances and encouraged me to place the order again. While initially frustrated by the delay, their understanding and willingness to assist ultimately won me over. Though my journey may have been longer than anticipated, the dedication and support provided by NorthernTool.com have left a lasting impression. I look forward to finally receiving my item, knowing that I can rely on their customer service to go the extra mile. Thank you for turning a challenge into an opportunity to showcase your commitment to customer satisfaction.
L Linda Roesch
88 days ago

Effortlessly Convenient Online Experience

northerntool.com is exactly what I needed – a user-friendly website that streamlines the entire shopping process. What sets them apart is their unique offering of e-gift cards, making it the only vendor I've come across to do so with specific dollar orders. This feature has been a game-changer for me, as it adds a delightful touch to the shopping experience.
L LarL
91 days ago

Life Made Easier: My Seamless Shopping Experience with NorthernTool

When I needed to purchase some essential tools and equipment, I turned to NorthernTool. To my delight, the entire experience was nothing short of seamless. From browsing through their extensive product range to making the purchase, every step was incredibly simple and hassle-free. The website's user-friendly interface made it easy for me to find exactly what I was looking for. The detailed product descriptions and customer reviews provided me with all the information I needed to make an informed decision. Once I had added the items to my cart, the checkout process was smooth and quick. I appreciated the various payment options available, which added to the convenience. What really stood out to me was the timely and efficient delivery of my order. Despite my initial concerns about shipping, my package arrived earlier than expected, and everything was well-packaged and in perfect condition. Overall, I couldn't be happier with my experience shopping at NorthernTool. The simplicity and ease of the entire process have made me a loyal customer. I highly recommend NorthernTool to anyone in need of high-quality tools and equipment, backed by a stress-free shopping experience. Thank you, NorthernTool, for making my life a whole lot easier.
B Becky Jackson
92 days ago

Streamlined Ordering Process and Rapid Delivery

My experience with northerntool.com exceeded all expectations. The website's user-friendly interface made ordering a breeze, and I was impressed with their efficient service and prompt delivery. I highly recommend them for their seamless online shopping experience.

Introduction

Northern Tool is a leading retailer of high-quality tools, equipment, and accessories for industrial, automotive, and DIY enthusiasts. Founded in 1981, the company operates through its website northerntool.com and more than 100 physical stores in various locations across the US. With a vast selection of products, competitive prices, and outstanding customer service, Northern Tool has established a reputation for excellence in the industry.

Pros and Cons

Pros:
  • Wide range of products
  • Competitive pricing
  • Fast shipping and delivery times
  • Excellent customer service
Cons:
  • Limited international shipping options
  • Physical stores only available in the US

User Experience

The Northern Tool website is user-friendly, with clear navigation and a clean layout. The search function is easy to use, and the product pages provide detailed descriptions, specifications, and customer reviews. The checkout process is smooth, and customers can track their orders easily. The mobile version of the site is equally well-designed, with fast loading times and responsive design.

Pricing and Value for Money

Northern Tool offers competitive prices, and customers can often find deals and discounts on the website. The company also offers price matching, where they match or beat any lower prices found at authorized retailers. Overall, Northern Tool provides good value for money, with a vast selection of quality products at affordable prices.

Alternatives

Alternative retailers include Amazon, Home Depot, and Grainger. Each retailer offers a similar selection of products but may have varying prices, shipping policies, and customer service quality.

Customer Service

Northern Tool provides excellent customer service, with knowledgeable and friendly staff available to answer questions and provide guidance. The company offers various contact methods, including phone, email, and live chat. Additionally, the website has an extensive FAQ section that covers commonly asked questions related to products, shipping, and returns.

Product Quality and Selection

Northern Tool offers a vast selection of high-quality products, including power tools, hand tools, hardware, automotive parts, generators, and more. The company carries respected brands and offers a range of price points to suit every budget. Customer reviews on the website also provide useful insights into product quality, performance, and reliability.

Website Usability

The Northern Tool website is well-designed, with clear navigation and a clean layout. The search function is accurate, and the product pages provide detailed descriptions and specifications. The website is also optimized for mobile devices, ensuring that customers can access the site easily from their smartphones or tablets.

Returns and Exchanges

Northern Tool offers a hassle-free returns policy, with a 45-day return window for most products. Customers can initiate returns online or in-store, and the company provides a prepaid shipping label for returns. The company also offers exchanges for items that are defective or damaged upon receipt.

Promotions and Discounts

Northern Tool offers various promotions and discounts throughout the year, including seasonal sales, clearance events, and coupons. Customers can sign up for the company's email newsletter to receive notifications about upcoming promotions and exclusive discounts.

Reputation

Northern Tool has an excellent reputation in the industry, with a trusted brand name and a loyal customer base. The company has received numerous awards and accolades for its outstanding customer service, product quality, and business practices.

Payment Options

Northern Tool accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. The company also accepts PayPal and Northern Tool gift cards as payment methods.

Loyalty Programs

Northern Tool offers a free Advantage Membership program, which provides exclusive access to member-only pricing, free shipping on select items, and priority customer service. Members also receive exclusive offers and discounts throughout the year.

Customer Reviews

The Northern Tool website features customer reviews on the majority of its products, providing valuable insights into product quality, performance, and usability. The reviews are well-organized and easy to access, allowing customers to make informed purchasing decisions.

Community Involvement

Northern Tool is committed to giving back to the communities it serves, with a focus on supporting education, youth development, and disaster relief efforts. The company has partnered with various charitable organizations and initiatives, demonstrating its commitment to social responsibility.

Shipping and Costs

Northern Tool offers fast and reliable shipping, with most orders processed within 24 hours. Customers can choose from various shipping options, including standard, expedited, and express shipping. Shipping costs are calculated based on the weight and size of the order and the destination. Free shipping is available on select items and for Advantage Members.