Northofexilegames Reviews

Voted Poor (2/5)

40 Votes

40 Reviews

Vote Now

Introduction:

North of Exile Games is an online retailer specializing in board games, card games, and related accessories. With a wide selection of products, competitive prices, and excellent customer service, it has become a trusted destination for gamers and hobby enthusiasts.

Pros:

• Extensive product variety, ranging from popular mainstream games to niche titles.
• Competitive pricing, with regular promotions and discounts.
• User-friendly website with intuitive navigation.
• High-quality products from reputable manufacturers.
• Flexible payment options, including major credit cards and PayPal.
• Loyalty program offering rewards and exclusive deals.

Cons:

• Shipping costs can be high for international customers.
• Limited community involvement and participation.

User Experience:

North of Exile Games provides a seamless user experience with its well-designed website. The search features and filters make it easy to find specific games or browse through different categories. The product pages are informative, displaying images, descriptions, and customer reviews. The overall layout and functionality contribute to a smooth and enjoyable shopping experience.

Pricing and Value for Money:

The pricing at North of Exile Games is competitive, often matching or even beating prices offered by other retailers. Additionally, they frequently run promotions and discounts, providing customers with great value for their money. The website also features a clearance section, where customers can find discounted items at excellent prices.

Customer Service:

The customer service at North of Exile Games is commendable. They respond promptly to inquiries and resolve any issues efficiently. Their knowledgeable and friendly staff provides assistance with product recommendations, order tracking, and any other concerns customers may have. Their commitment to customer satisfaction is reflected in positive reviews and testimonials.

Product Quality and Selection:

North of Exile Games offers a wide selection of board games, card games, and accessories from renowned manufacturers. They prioritize quality by sourcing products exclusively from trusted brands. Customers can expect durable components, well-crafted game mechanics, and visually appealing designs. The selection caters to diverse interests, including family games, strategy games, role-playing games, and collectible card games.

Website Usability:

The website's usability is a standout feature of North of Exile Games. The layout is clean and organized, making it easy for visitors to navigate and find desired products. Important information, such as shipping details, returns policy, and contact information, is readily accessible. The search function is effective, and the filtering options enable customers to refine their search based on price, popularity, or game type. The checkout process is straightforward, enhancing the overall user experience.

Returns and Exchanges:

North of Exile Games has a fair and transparent returns and exchanges policy. If customers encounter any issues with their purchase, they can contact customer service for assistance. Whether it's a defective item or a change of mind, the company strives to provide suitable solutions promptly. Refunds or exchanges are processed efficiently, ensuring customer satisfaction.

Promotions and Discounts:

North of Exile Games regularly offers promotions and discounts, allowing customers to save money on their purchases. They frequently run sales on specific games or offer percentage-based discounts applicable to the entire store. These promotions provide an excellent opportunity for customers to expand their game collections or try new titles at reduced prices. Newsletter subscribers also receive exclusive deals and early access to sales.

Reputation:

With a solid reputation in the gaming community, North of Exile Games has earned the trust of customers and garnered positive reviews. Their commitment to quality, competitive pricing, and exceptional customer service has contributed to their strong reputation as a reputable retailer. The company has established long-term relationships with customers, who often recommend it to others seeking reliable online game purchases.

Payment Options:

North of Exile Games offers multiple payment options to accommodate customer preferences. They accept major credit cards such as Visa, MasterCard, and American Express, ensuring convenient transactions. Additionally, customers can choose to pay using PayPal, which provides an added layer of security and flexibility.

Loyalty Programs:

North of Exile Games provides a loyalty program for customers to enjoy additional benefits and rewards. By signing up, customers earn points for every purchase, which can be redeemed for discounts on future orders. The loyalty program also grants access to exclusive deals, early product releases, and special promotions.

Customer Reviews:

The customer reviews for North of Exile Games reflect their commitment to customer satisfaction. Many customers praise the wide range of products, the website's ease of use, and the exceptional customer service. Positive reviews often highlight the pleasant shopping experience, prompt responses from staff, and the quality of the products received. These reviews testify to the company's expertise and dedication to delivering an excellent service.

Community Involvement:

While North of Exile Games could improve its community involvement, it still offers a platform for customers to engage with each other through the customer review section. However, the company could consider bolstering community engagement by hosting gaming events, contests, or forums where customers can interact and share their experiences and recommendations.

Shipping and Costs:

North of Exile Games provides reliable shipping services to customers worldwide. However, shipping costs can be a concern for international customers due to the nature of shipping large and heavy items like board games. The company strives to minimize shipping costs by negotiating competitive rates with shipping partners. They also offer free shipping within certain regions for orders above a specific value, providing customers with an opportunity to save on shipping expenses.