Users Voice for Northskull

50% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
48% users rated Excellent
Pie Chart Review Representation for Northskull
Northskull Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 07 Mar 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.5 1 1.8 2.7 4.5 2.2
Oct 2022 4 1 2.8 5 4.7 1.4
Nov 2022 1 1 2 1 4.5 1.1
Dec 2022 5 5 5 5 5 5
Mar 2023 5 1 5 4.9 4.1 1.3
Line Chart for Rating of peer stores

northskull.com

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Detailed Northskull Review by

Introduction

Northskull.com is a trendy e-commerce platform that specializes in men's accessories. The company is based in London and was founded back in 2009 by a group of young fashion enthusiasts who were passionate about creating unique and eye-catching designs that would appeal to the modern man. The online store has since grown to become a global brand, with customers from all over the world.

Pros and Cons

Pros:
  • Northskull.com offers an extensive collection of men's accessories, including bracelets, necklaces, rings, cufflinks, and more.
  • The products are made of high-quality materials, such as sterling silver, gold, and leather, ensuring durability and longevity.
  • The website has a user-friendly interface that allows for easy navigation and browsing, making it easy to find the desired product.
  • The company offers free shipping on all orders over £150, as well as hassle-free returns and exchanges within 14 days of purchase.
  • Northskull.com has a strong reputation for exceptional customer service and product quality.
Cons:
  • The pricing on some products may be too steep for budget-conscious customers, as the items are designed to be luxurious and high-end.
  • Although the website features a wide range of accessories, the selection may be limited compared to other online stores in the same niche.

User Experience

The user experience on Northskull.com is top-notch, with a modern and sleek design that is visually appealing and easy to navigate. The website features beautiful product images and detailed descriptions, making it easy for users to find the perfect item for their needs. The checkout process is also quick and straightforward, with a variety of payment options available to cater to different customers' preferences.

Pricing and Value for Money

Northskull.com offers premium quality products that are designed to be luxurious and high-end, and as such, the pricing may be on the higher side compared to other online stores. However, the products' quality and design justify the price tag, making them a worthwhile investment for anyone who wants to elevate their style and accessorize with sophistication.

Alternatives

There are several other online stores that specialize in men's accessories, including MR PORTER, END., and Farfetch. However, Northskull.com stands out for its unique and eye-catching designs, exceptional product quality, and excellent customer service.

Customer Service

Northskull.com is known for its exceptional customer service, with a dedicated team that is always available to answer any questions or concerns customers may have. The company offers hassle-free returns and exchanges within 14 days of purchase, as well as free shipping on all orders over £150.

Product Quality and Selection

The products on Northskull.com are made of high-quality materials, such as sterling silver, gold, and leather, ensuring durability and longevity. The website features a wide range of accessories, including bracelets, necklaces, rings, cufflinks, and more. Although the selection may be limited compared to other online stores, Northskull.com makes up for it with its unique and eye-catching designs that are guaranteed to make a statement.

Website Usability

The Northskull.com website is user-friendly and easy to navigate, featuring a modern and sleek design that is visually appealing. The site features multiple filters and sorting options that allow users to find the desired product quickly and efficiently, making for a seamless browsing experience.

Returns and Exchanges

Northskull.com offers hassle-free returns and exchanges within 14 days of purchase, as long as the product is returned in its original condition and packaging.

Promotions and Discounts

Northskull.com occasionally offers promotions and discounts on select products, such as free shipping or a percentage off the total purchase price. The website also has a loyalty program that rewards customers for their repeat purchases.

Reputation

Northskull.com has a strong reputation for exceptional customer service and product quality, with numerous positive reviews online praising the company for its unique and eye-catching designs and excellent service.

Payment Options

Northskull.com accepts a variety of payment options, including Visa, Mastercard, American Express, and PayPal, making it easy for customers to complete their purchase using their preferred payment method.

Loyalty Programs

Northskull.com has a loyalty program that rewards customers for their repeat purchases. The program offers various rewards, including discounts and exclusive access to new products.

Customer Reviews

Northskull.com has numerous positive reviews online, with customers praising the company for its exceptional product quality, unique designs, and excellent customer service.

Community Involvement

Northskull.com is actively involved in the community, regularly partnering with charitable organizations and causes to support those in need.

Shipping and Costs

Northskull.com offers free shipping on all orders over £150, with delivery times varying depending on the customer's location. The website also offers express shipping for an additional fee for those who need their items delivered faster.

Northskull Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: SarahW

Review Submission Date: 2022-12-19

Review Title: Got my order in time
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Review Description: Despite the delays in delivery because of black Friday they have delivered my order before Christmas as customer service promised so I'm thankful.

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Reviewer Name: Liam Ramsden

Review Submission Date: 2022-12-09

Review Title: Arrived within a day of dispatch and I…
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Review Description: Arrived within a day of dispatch and I am so happy with the bracelet, the presentation of the item is great as well with the pouch and box. Will definitely shop here again.

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Reviewer Name: Laila Hall

Review Submission Date: 2022-12-07

Review Title: Quick & Efficient Customer Service
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Review Description: I had an email saying there was a delay on shipping of Black Friday orders. I replied to the email asking if I’d get it in time for Christmas as it is a gift. Claire replied within a few hours and reassured me I would get it for Christmas and a couple of hours later I had a shipping notification. Just need to receive it now :)

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Reviewer Name: Abed

Review Submission Date: 2022-11-30

Review Title: Shipping dates
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Review Description: Quick help to keep me updated with shipping dates and changes happening ahead of time

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Reviewer Name: Chris

Review Submission Date: 2022-11-29

Review Title: Great customer service on the online chat.
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Review Description: I was concerned about how long it was taking to dispatch my order. Went on the online chat and Lucy had sorted my problem and my order was dispatched.

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Reviewer Name: Kate Hamilton

Review Submission Date: 2022-11-28

Review Title: I love these earrings and how they…
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Review Description: I love these earrings and how they look, just a bit heavy so marked down by one star.

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Reviewer Name: Nuala Martin

Review Submission Date: 2022-11-27

Review Title: Excellent Customer Service
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Review Description: Responded to my email very quickly. Very helpul. Excellent customer service. So good I decided to add a pair of earrings to my order.

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Reviewer Name: MrJackson

Review Submission Date: 2022-11-22

Review Title: I was having difficulty deciding what…
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Review Description: I was having difficulty deciding what size bracelet to by for my wife and they were helpful in guiding me through the process and then offered the best advice for which one to go with. Turns out they were right and the bracelet fits perfectly!

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Reviewer Name: Sabrina

Review Submission Date: 2022-11-12

Review Title: I had a good experience eventually!
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Review Description: Northskulls customer service seems to have a bad rep but I've been speaking with Tracey and she's amazing! It took me ages to resolve an issue and then she got involved and literally within a few hours everything was sorted out. Glad she was there to fix things!

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Reviewer Name: Joseph Sung

Review Submission Date: 2022-11-12

Review Title: Tracey is great
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Review Description: Tracey is great, very professional, attentive and problem solving. Very pleased to have dealt with Tracey.As a company they were slow to respond. Never responded to 4 emails I have sent.