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Charles Ashby
Embracing the Skies with Norwegian Twice a Month
Embarking on my journey with Norwegian has been nothing short of a dream. As a frequent traveler who soars through the skies twice a month, Norwegian has become my go-to airline for its unbeatable affordability without compromising on quality. From the moment I book my ticket on norwegian.com, I am greeted with seamless and user-friendly online booking experience. Their website not only makes it easy to find the best deals but also allows me to tailor my flights to suit my schedule perfectly. Stepping onto a Norwegian aircraft is like stepping into a world of comfort and convenience. The attentive cabin crew, modern amenities, and on-time departures have consistently exceeded my expectations. Whether I am flying for business or leisure, I can always rely on Norwegian to provide a smooth and stress-free journey. Norwegian has truly redefined my flying experience, making every trip a memorable one. With their exceptional service and budget-friendly fares, Norwegian has become more than just an airline to me – it's a companion that I trust to take me to new heights with each flight. Thank you, Norwegian, for making my travels something to look forward to every time. M
Mark Azzam
Transformed by Exceptional Service: A Journey with Norwegian Airlines
Embarking on a trip with Norwegian Airlines was an experience that reshaped my perception entirely. Although faced with an unexpected delay during my journey, which led to the need to book a new ticket to reach my destination, the support and assistance I received from the airline completely turned the situation around. Their swift acknowledgment of responsibility for the delay, coupled with their proactive measures to assist me in securing an alternative travel arrangement, displayed a level of customer care that surpassed all expectations. Despite the initial setback, the attentiveness and dedication demonstrated by the Norwegian Airlines team left me feeling valued and supported throughout the entire process. This encounter not only restored my faith in their service but also solidified my loyalty as a customer. I am truly grateful for the exceptional assistance provided in a challenging situation, which ultimately transformed a potentially negative experience into one characterized by exceptional service and care. W
Will
From Lost Luggage to Lost for Words: A Customer’s Heartfelt Journey with Norwegian
In a whirlwind of emotions and unexpected events, my recent experience with Norwegian left me feeling lost, quite literally. Checking in my two bags at Schiphol, Amsterdam, only to have one vanish en route to Arlanda, Stockholm, was a first in all my years of travel. The sinking feeling in my chest grew heavier as the realization dawned on me that I had no direct contact via phone, only the distant reassurance of an email titled "delayed property report." The timing of this mishap could not have been worse, as I found myself in Stockholm briefly for a funeral, needing every ounce of strength to navigate the emotional turbulence that comes with bidding farewell to a loved one. The absence of my belongings, beyond the physical inconvenience, added an extra layer of stress and discomfort to an already somber occasion. Despite this challenging ordeal, I must commend the staff at Norwegian for their professionalism and empathy in handling my situation. While the experience itself was far from ideal, their efforts to assist me in locating my missing bag and providing support during this trying time did not go unnoticed. Reflecting on this unexpected turn of events, I am reminded of the fragility of our journeys and the importance of reliable service in times of need. Norwegian may have lost my luggage temporarily, but they gained my respect for their dedication to customer care amidst adversity. In moments like these, when words fail to capture the depth of one's emotions, actions speak louder than any review could convey. Thank you, Norwegian, for turning a moment of despair into a lesson in resilience and compassion. B
Bence Tilk
Transformed by Norwegian Air’s Outstanding Support
Reflecting on my past experiences with Wizz Air, I was initially disheartened by their lack of support during a challenging time. However, my perspective shifted entirely when I discovered the exceptional service provided by Norwegian Air. Their unwavering commitment to customer satisfaction and reliability truly stood out amidst the chaos of 2020. Gone are the days of overpriced tickets and constant delays. Norwegian Air not only offered competitive prices but also ensured punctuality, allowing me to travel with peace of mind. The support I received from their dedicated team was unmatched, making me feel valued and cared for as a passenger. In a world where travel uncertainties can often leave us feeling hopeless, Norwegian Air rekindled my faith in airline excellence. I am grateful for their exceptional service and look forward to future journeys with a company that truly prioritizes their customers' well-being. Thank you, Norwegian Air, for transforming my travel experience for the better. L
Linda Marchant
Unforgettable Flight Experience: A Tribute to Norwegian’s Exceptional Crew
Embarking on a journey with Norwegian Airlines turned into a memorable experience I can't help but share. From the moment I stepped onto flight D83513 from London Gatwick to Copenhagen, I was greeted by an exceptional crew that epitomized professionalism and courtesy. Each member of the crew went above and beyond to ensure the comfort and satisfaction of every passenger, including myself. Their warmth and dedication transformed an ordinary flight into a remarkable journey filled with genuine care and attention. As I reflect on my time with Norwegian Airlines, I am truly grateful for the outstanding service provided by the crew. Their kindness and expertise not only made me feel valued as a passenger but also solidified my decision to choose Norwegian Airlines for future travels without any hesitation. Thank you, Norwegian, for assembling such an incredible team of professionals who exemplify the true essence of hospitality and airline excellence. My journey with you has left an indelible mark, and I eagerly anticipate the next opportunity to soar with your exceptional crew. Well done indeed! F
Federico Solano
Impolite a$$gap flight attendants
My overview for norwegian.com I requested for a spoon to feed the child and stated that I forgot to deliver one within the keep it up, the flight attendant stated "that was silly" as an alternative of a "positive, right here is one, completely happy to assist". I felt like saying one thing very impolite to her however I stayed civil and stated "thanks", the previous hack did not even say you're welcome...the opposite flight attendant was impolite and condescending to my spouse...the place do you get these folks Norwegian, the non-charm faculty? If you're impolite and incompetent and searching for a job attempt Norwegian! P
Patrick
Exceptional Customer Service that Went Above and Beyond
I cannot express my gratitude enough for the incredible customer service experience I had with Norwegian.com. Recently, during a hectic evening at Gatwick, I had the pleasure of encountering a member of their staff and her manager who went above and beyond to assist me. After realizing I had left behind an important item on a plane from another airline, they took it upon themselves to contact the handling company and arrange for the item to be returned to me at the airport that very evening. Their proactive and compassionate approach truly exemplified exceptional customer service. This level of care and dedication is something that I will undoubtedly hold in high regard, and it will undoubtedly influence my future travel decisions. I extend my heartfelt thanks to Norwegian.com for employing such remarkable individuals and for fostering a culture of genuine care for their customers. This experience has solidified Norwegian.com as my top choice for future travels. Thank you once again for making a stressful situation much more manageable. D
David Barnes
An Unforgettable Journey to Helsinki with Norwegian Airlines: A Tale of Customer Service
Embarking on a journey to Helsinki with Norwegian Airlines was a dream come true. However, my excitement quickly turned into disappointment as my baggage arrived damaged. Despite my immediate efforts to report the issue, I found no staff available at the designated desk. A kind lady from a nearby desk revealed a hidden secret – staff are rarely present but filing a claim online through the QR code was the way to go. Hope sparked within me as I diligently filled out the online form, providing detailed images of the damage and my stay address for the replacement. A confirmation reference number was my glimmer of hope. Days passed as I religiously checked the website for updates, only to be met with silence. The 'live chat' feature offered no solace, delivering automated responses that failed to address my concerns effectively. After days of persistence, a breakthrough emerged as I finally connected with a live agent, only to discover that my reference number was inexplicably absent from their system. A new link was provided, leading me down a bewildering path of redundant forms and inaccessible solutions. Time slipped away, and a blunt notification arrived, stating that claims must be lodged within a mere 7 days – a deadline unbeknownst to me. Frustrated but undeterred, I attempted to reach out to the CEO, Gier Karlsen, only to face rejection and silence. The QR code that once held promise now seemed like a deceitful facade, mirroring a genuine claims process that ultimately led to a dead-end. Despite these challenges, the memories of my journey to Helsinki remain etched in my heart, overshadowed by the customer service ordeal encountered with Norwegian Airlines. The highs and lows of travel experiences truly shape our perspectives, leaving an indelible mark on our souls. Z
Zelma Tronenkuchen
Traveler’s Delight: Unpacking My Experience with Norwegian
As a loyal customer of Norwegian, I have always found their services satisfactory until a recent encounter with their baggage policy left me disheartened. Planning my usual trip, I opted to purchase the overhead cabin space for my luggage, assuming that each bag would allow for an additional 10kg. However, upon arriving at the airport, I was informed that the 20€ fee only covered a combined 10kg for both bags, essentially rendering my payment useless. Feeling perplexed and somewhat taken aback, I was forced to purchase an extra bag for double the initial cost, resulting in a total of 60€ for a mere 15kg of hand baggage. As a frequent flyer with Norwegian, this experience truly felt like a baggage scam rather than a straightforward policy. I strongly believe that transparency and honesty in pricing would garner more customer satisfaction than these hidden fees. Despite this disappointment, I remain hopeful that Norwegian will address these issues, ensuring a smoother and more transparent experience for all travelers. The airline's affordable fares and generally exceptional service need not be overshadowed by such practices. Here's to smoother skies and fairer policies for all! D
David
From Disappointment to Disbelief: Revisiting My Journey with Norwegian Airlines
Embarking on what was supposed to be a seamless travel experience with Norwegian Airlines, I found myself wrestling with disappointment and disbelief. Initially drawn to their competitive prices and promising routes, my optimism quickly waned as I navigated through a series of unfortunate events. From inexplicable flight delays to questionable practices that left a lingering sense of unease, my interactions with Norwegian Airlines became increasingly disheartening. The lack of transparency within their policies not only raised concerns but also prompted me to question the integrity of the entire operation. Reflecting on my time spent with this airline, I couldn't help but feel a deep sense of regret for having placed my trust in a company that seemed to prioritize deceit over customer satisfaction. The realization that flight attendants were allegedly falsifying records to avoid compensating passengers only added to my disillusionment. As I recount my journey with Norwegian Airlines, I am left with a profound sense of disappointment in an experience that fell far short of my expectations. While every traveler's voyage is bound to encounter turbulence, the storm that brewed within this airline's operations was beyond anything I could have anticipated. In conclusion, my encounter with Norwegian Airlines served as a stark reminder of the importance of transparency, accountability, and ethical practices within the travel industry. As I bid farewell to this chapter of disillusionment, I am grateful for the lessons learned and the newfound wisdom that will guide my future adventures. C
Chris Egeland
Airline Nightmare: Stranded in London, No Compensation from Norwegian
I recently experienced a harrowing ordeal with Norwegian.com when my flight from London to Norway was abruptly cancelled due to wind at the destination airport. What ensued was a series of broken promises and disappointments that left me reeling. Despite being assured multiple times that I would be reimbursed for food and accommodation, I found myself stranded without any support from the airline. After enduring almost 24 hours of uncertainty, I was eventually assigned a new flight on Christmas Eve, forcing me to book an additional night at a hotel. Despite assurances of reimbursement, I was left to cover the added expenses myself. The lack of food vouchers, as mandated by law, only added to my frustration. To add insult to injury, Norwegian rejected my claim for compensation, citing "extreme weather conditions." Their refusal to acknowledge the loss of two valuable days of my holiday and the added financial strain, totaling £500, left me incredulous. It's unfathomable that a mere wind in December could be equated to extreme weather conditions. As a loyal customer, I feel deeply let down by Norwegian's abysmal customer service. They have consistently evaded their responsibility to compensate passengers in distress. My advice to fellow travelers is to insist on vouchers and accommodation arrangements at the customer service desk, refusing to fall for false assurances of reimbursement. Norwegian's conduct is nothing short of reprehensible. In light of this appalling experience, I urge others to approach Norwegian's claims with skepticism and demand the treatment they rightfully deserve. My hope is that my ordeal serves as a cautionary tale, prompting the airline to reflect and rectify their negligent practices. T
Travis Clark
Unforgettable Experience with Norwegian Airlines
As an avid traveler, I recently had a memorable encounter with Norwegian Airlines. When my flight was unexpectedly canceled, I initially felt disheartened. However, the exceptional customer service team promptly addressed my concerns and offered me cash points as an alternative to a refund. The convenience and flexibility of this solution pleasantly surprised me. While I value transparency and efficiency, I appreciated the resourcefulness of the cash points. This option provided me with an opportunity to plan future travels with Norwegian Airlines, extending the anticipation of my next adventure. The expiration date on the cash points encouraged me to plan my next trip sooner rather than later, creating a sense of excitement and motivation. I found the booking process for my subsequent travel with the cash points to be hassle-free and simple, underscoring the airline's commitment to customer satisfaction. My subsequent flight experience with Norwegian Airlines was marked by excellent service and comfort, affirming my trust in their brand. I wholeheartedly recommend Norwegian Airlines to fellow travelers, as my experience has been nothing short of exceptional. The airline's proactive approach to resolving challenges and their dedication to customer-centric solutions have undoubtedly earned my loyalty. Thank you, Norwegian Airlines, for turning an unexpected situation into a positive and unforgettable experience. T
Travis Clark
Scammers
My overview for norwegian.com My flight was cancelled and my request for a refund was rejected. As an alternative they gave me money factors with an expiration date. Additionally they made positive that the factors expired earlier than a sale in order that I might lose both manner. Costs through the sale aren't even aggressive. I've additionally flown with them they usually're positively not definitely worth the cash. C
client
Turning My Travel Experience Around: How Norwegian.com Transformed My Perception
As someone who values transparency and reliability, my initial experience with norwegian.com was a disappointing one. I felt disheartened after encountering issues with Cashpoints, which seemed like an unusable scam at the time. However, I'm thrilled to share that my perception has taken a complete U-turn. After reaching out to their customer service team, I was met with professionalism and empathy. They swiftly addressed my concerns and took proactive steps to ensure that I received the refund I was entitled to. This level of dedication and sincerity truly resonated with me. Furthermore, I was pleasantly surprised by the diverse range of destinations that Norwegian offers, debunking my earlier misconception. Their commitment to accommodating customers' needs became apparent as I explored their expanded flight schedule. My faith in Norwegian.com has been restored, and I'm genuinely looking forward to booking with them again in the future. Their willingness to rectify the situation and the quality of their service speaks volumes about their integrity. I encourage anyone who may have faced similar challenges to consider giving Norwegian.com another chance. My journey with them has evolved from frustration to admiration, and that's a testament to their commitment to customer satisfaction. C
client
Redeeming Norwegian Cashpoints was a Frustrating Experience, a Lesson Learned
Navigating the world of airline loyalty programs can be a bumpy ride, and my recent encounter with Norwegian's Cashpoints was no exception. After accumulating what I thought was a significant amount, I excitedly looked into redeeming them, only to hit a roadblock. The process was clunky, the options limited, and the outcome disheartening. Optimistic about utilizing my 500 euros worth of Cashpoints, I was met with disappointment. The redemption process proved cumbersome, leaving me feeling like I had fallen victim to a scam. As I attempted to make the most of my points, the limited flight availability and strict restrictions added to my frustration. While I appreciate the concept of loyalty rewards, my experience with Norwegian Cashpoints served as a costly lesson. In retrospect, opting for a refund would have spared me the stress and disappointment. Unfortunately, my interaction with Norwegian's loyalty program left me with little desire to engage with it again, especially given the scarcity of flight options to desired destinations. Moving forward, I'll tread more cautiously when it comes to loyalty programs, ensuring that transparency and ease of use are at the forefront of my decision-making process.
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Introduction
Norwegian Air Shuttle, commonly known as Norwegian, is a leading low-cost airline based in Norway. Established in 1993, Norwegian has gained a reputation for providing affordable air travel options to a wide range of destinations across Europe, the United States, and Asia. With a fleet of modern aircraft and a commitment to customer satisfaction, Norwegian has become a popular choice among budget-conscious travelers.
Pros and Cons
- Pros:
- An extensive network of destinations
- Competitive prices
- Modern and well-maintained aircraft
- User-friendly website
- Diverse range of onboard services
- Cons:
- Additional charges for baggage and other services
- Limited customer service options
- Occasional delays
- Restrictive cancellation and change policies
User Experience
Norwegian.com offers a user-friendly experience with its intuitive website design and easy navigation. The booking process is straightforward, allowing users to search for flights, select seats, and add additional services efficiently. The responsive design ensures a seamless experience across devices, catering to both desktop and mobile users.
Pricing and Value for Money
Norwegian is well-known for its competitive prices, offering affordable options for both leisure and business travelers. By optimizing its operational efficiency, Norwegian can provide cost-effective flights without sacrificing safety or comfort. However, it's essential to consider additional charges for baggage, seat selection, meals, and other services, which can affect the overall value for money.
Customer Service
While Norwegian strives to provide satisfactory customer service, it falls short in terms of availability and responsiveness. Customer support is primarily offered through email and phone, with limited hours of operation. This may present challenges for passengers requiring immediate assistance or facing unexpected issues during their journey.
Product Quality and Selection
As a low-cost carrier, Norwegian offers a reasonable level of product quality and onboard services. The airline's fleet consists of modern and well-maintained aircraft, ensuring a comfortable and safe travel experience. Passengers have the option to purchase add-ons such as meals, extra legroom, and Wi-Fi, enhancing their journey according to their preferences.
Website Usability
Norwegian.com boasts excellent website usability, providing easy access to flight information, booking options, and managing bookings. The search filters and sorting features allow users to personalize their search based on specific requirements and preferences, making the booking process more convenient.
Returns and Exchanges
Norwegian's cancellation and change policies are known to be somewhat restrictive, with potential fees and limitations depending on the fare type and timing. Passengers should carefully review the terms and conditions before making a booking, ensuring they understand the potential implications and associated costs.
Promotions and Discounts
Norwegian frequently offers promotions and discounts, especially during off-peak seasons or special occasions. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest deals and take advantage of discounted fares. It's essential to note that promotional fares may have limitations or specific terms and conditions.
Reputation
Norwegian has a mixed reputation among travelers. While the airline is appreciated for its affordable fares and extensive network, there have been occasional negative reports regarding customer service issues and delays. However, Norwegian's commitment to continuous improvement helps address these concerns and maintain a reasonably positive reputation overall.
Payment Options
When booking through Norwegian.com, passengers have various payment options available. These include credit and debit cards from major providers, direct bank transfers, and some local online payment methods. The diverse range of payment options caters to the preferences and needs of travelers worldwide.
Loyalty Programs
Norwegian offers a loyalty program called Norwegian Reward, allowing passengers to earn CashPoints for each flight booking. These CashPoints can be used toward the purchase of future flights, seat reservations, and additional services. The program provides an opportunity for regular Norwegian customers to enjoy exclusive benefits and savings.
Customer Reviews
Customer reviews for Norwegian vary, reflecting a range of experiences. While some passengers praise the airline's affordability and punctuality, others highlight concerns related to customer service, baggage handling, and occasional flight disruptions. It's recommended to consider multiple sources and reviews to obtain a more comprehensive picture of Norwegian's overall performance.
Community Involvement
Norwegian actively participates in various community involvement initiatives aimed at supporting local communities and environmentally sustainable practices. Through partnerships, sponsorships, and charitable programs, the airline demonstrates a commitment to social responsibility and engaging with the communities it serves.
Shipping and Costs
As an airline, Norwegian does not offer physical shipping of products. However, passengers may incur costs associated with additional services, baggage, and seat selection, which can vary depending on the fare type and route. It's important for travelers to review the associated costs during the booking process to make informed decisions.