Notino User Reviews

Introduction:

Notino.at is an online store that offers a wide range of perfumes, cosmetics, and makeup products from well-known brands. The store is part of the Notino Group, which operates in 24 countries in Europe, North and South America, and Asia.

Pros and Cons:

One of the main advantages of Notino.at is the diversity of products available, which includes more than 25,000 items. Customers can find popular brands as well as niche fragrances and skincare products. However, some users reported issues with delivery times and customer service.

User Experience:

The website is easy to navigate, and users can search for products by brand, category, or price range. The descriptions and photos of the products are detailed and informative, helping users to make informed choices.

Pricing and Value for Money:

Notino.at offers competitive prices, especially compared to traditional retail stores. Customers can find discounts and promotions regularly, making it possible to save even more.

Alternatives:

Notino.at competes with other online stores such as Amazon, Douglas, Parfumdreams, and Flaconi. Each store has its own advantages and disadvantages, so customers should compare them based on their priorities.

Customer Service:

Customer service can be contacted by phone, email, or live chat. Response times are usually fast, and the representatives are knowledgeable and friendly.

Product Quality and Selection:

Notino.at provides a high-quality selection of products from well-known brands such as Chanel, Dior, Gucci, and Lancome, as well as niche offerings. The items are genuine and shipped directly from manufacturers or authorized distributors.

Website Usability:

The website is responsive and can be accessed from desktop and mobile devices. The shopping cart and checkout process are straightforward, and users can save products to their wishlists for future reference.

Returns and Exchanges:

Customers can return products within 90 days of purchase, provided that the items are unused and in their original packaging. The store offers free returns on all orders, making it easy for customers to feel confident in their purchases.

Promotions and Discounts:

Notino.at offers promotions and discounts regularly, including seasonal deals, free gifts, and limited-time offers. Customers can sign up for the newsletter to receive alerts on new promotions.

Reputation:

Notino is a well-established brand, with a reputation for offering high-quality products and competitive prices. The store has been recognized by various media outlets, including Forbes, Vogue, and Business Insider.

Payment Options:

Customers can pay for their orders using a range of methods, including credit and debit cards, PayPal, Klarna, and SOFORT.

Loyalty Programs:

Notino offers a loyalty program, where customers can earn points for purchases and redeem them for discounts, exclusive offers, and free samples.

Customer Reviews:

Notino.at has a high rating on Trustpilot, with an average score of 4.6 out of 5 stars. Customers praise the store for its fast delivery, competitive prices, and excellent customer service.

Community Involvement:

Notino is committed to social responsibility, supporting various charitable organizations through donations and partnerships. The store also engages with customers through social media, regularly sharing beauty tips and product recommendations.

Shipping and Costs:

Notino.at offers free delivery on all orders over €39, with a flat rate of €3.95 for smaller purchases. Delivery times vary based on the destination and shipping method, but most orders are delivered within 2-4 business days. Customers can track their orders using the tracking number provided by the store. Overall, Notino.at is a reliable and convenient online store that offers high-quality and competitively priced beauty products. The store's commitment to customer service and social responsibility make it a trustworthy choice for discerning shoppers.