Users Voice for Nuance

90% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Nuance
Nuance Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Nuance Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 13 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2021 5 5 5 5 5 5
Jun 2021 5 5 5 5 5 5
Jul 2021 5 5 5 5 5 5
Aug 2021 5 5 5 5 5 5
Mar 2023 1.2 1.2 4.1 4.9 4.6 1
Line Chart for Rating of peer stores

nuance.co.uk

booking.com

banggood.com

framesdirect.com

jomashop.com

gearbest.com

Detailed Nuance Review by

Introduction

Nuance.co.uk is one of the UK's leading providers of speech recognition and imaging software solutions. With over 20 years of experience delivering innovative technologies to customers, Nuance is at the forefront of the digital revolution, providing cutting-edge tools that help businesses and individuals increase productivity and stay competitive.

Pros and Cons

Pros:
  • Provides innovative and advanced speech recognition and imaging software solutions
  • Offers a wide range of products and services for different sectors
  • Provides excellent customer service
  • Offers flexible pricing and value for money
  • Tech support available via phone, email, and chat
Cons:
  • Some products are quite expensive
  • Steep learning curve for some of the software

User Experience

Nuance.co.uk offers a very user-friendly platform. It is intuitive and easy to navigate, with clear and concise categories and descriptions of products. The website is also responsive, making it accessible on different devices, including desktops, laptops, tablets, and smartphones.

Pricing and Value for Money

Nuance offers a range of products at different price points, depending on the complexity of the software and the features included. Overall, the prices are competitive, and the value for money is excellent. Well-suited for businesses or individuals looking for advanced and reliable speech recognition or imaging solutions.

Alternatives

Some popular alternatives include Dragon NaturallySpeaking, Google Voice, and Amazon Alexa.

Customer Service

Nuance provides excellent customer service, with responsive and helpful representatives available to help with technical issues, billing, and other concerns through live chat, email, or phone.

Product Quality and Selection

Nuance offers a comprehensive selection of speech recognition and imaging software solutions targeted to a variety of use cases in different sectors. The products are designed with high quality and reliable functionality in mind.

Website Usability

The website has a clean and user-friendly interface, with intuitive site navigation and clear product descriptions. The site is also responsive, providing a seamless user experience across different devices.

Returns and Exchanges

Nuance offers a 30-day money-back guarantee to customers who are not satisfied with their purchase. If the software fails to meet customer expectations, Nuance will refund the purchase price.

Promotions and Discounts

Nuance offers various promotions and discounts throughout the year to provide value to its clients. Customers can check the website for current promotions and discounts.

Reputation

Nuance has a solid reputation in the speech recognition and imaging software industry. With over 20 years of experience, the company has established a reputation for quality products, reliable customer service, and innovation.

Payment Options

Nuance accepts multiple payment methods, including credit and debit cards (Visa, Mastercard, American Express) as well as PayPal.

Loyalty Programs

Nuance does not have a formal loyalty program, but the company rewards repeat customers with special promotions and discounts.

Customer Reviews

Customers give Nuance high marks for its cutting-edge technology, customer service, and responsiveness.

Community Involvement

Nuance is committed to giving back to the community through various initiatives and programs that support causes like education, health, and environmentalism.

Shipping and Costs

Nuance ships products worldwide and offers standard and expedited shipping options. Shipping charges depend on the weight and value of the products ordered. Customers can check the website for current shipping rates and delivery times.

Nuance Recent User Reviews

👤

Reviewer Name: J Willis

Review Submission Date: 2021-04-13

Review Title: Absolute scam
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Absolute scam, do not use this company. I purchased the home software for £139.99 but recently bought a new laptop. I have just found out that I cannot transfer the software to my new laptop unless I "upgrade" to a multiple download version for another £100. Tried to complain, got nowhere. Never had this issue with any other software provider, this should not be legal

👤

Reviewer Name: Sanjiv

Review Submission Date: 2020-08-10

Review Title: Do NOT buy Nuance products
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Do NOT buy Nuance products their customer service has deteriorated extensively. I have legitimate products from Nuance but I have to repeatedly have to activate the product, after a certain number of activation cycles the product stops working properly. Despite numerous complaints to Nuance they stopped responding to resolve the problems. To avoid suffering the same aggravation I have please consider products from competitors to Nuance.

👤

Reviewer Name: Jason Scallium

Review Submission Date: 2019-11-06

Review Title: Winscribe Nuance customer support is…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Winscribe Nuance customer support is none existent. If you are looking ffor dictation software, look elsewhere. They block your numbers and do not respond to you at any point, they are a terrible company with appalling customer service. Their engineer Dominic Riddle, logged onto the SQL server, ran some script and broke everything then went dark and is unable to be got hold of to reverse the damage he has caused. KEEP FAR AWAY

👤

Reviewer Name: AlexandreFG

Review Submission Date: 2019-07-16

Review Title: The costumer service is…appalling!..
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The costumer service is appalling!...The poor English and lack of understanding of the costumer service is beyond believe!...A simple request to check their own services of the Dragon Anywhere software and a compensation to their - paid - service which was not working for over 2 weeks took me several phone calls and emails. It is very disappointing and sad that one of the most accurate dictation software has such poor service!

👤

Reviewer Name: James Kidd

Review Submission Date: 2019-02-07

Review Title: I have never been so appalled at…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have never been so appalled at shocking customer service in my life! TYhis product is advertised through CALL Scotland as suitable for secondaries but when I sought technical support I was told 'It doesn't work with children'. I advised that the website didn't say that to which the response was 'Well it doesn't say it is suitable for children does it'... needless to say I will never use this company again! Take your money then offer no helpsupport

👤

Reviewer Name: The Pilgrim

Review Submission Date: 2018-10-06

Review Title: Long time customer
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Long time customer, first time contacting Nuance customer service. -They didn't bother to actually read my email to start with. I asked for a reset of serial number after computer failure, and they replied that as I hadn't bought extended download I couldn't download the software again !! (I already have the software! ). They then didn't even bother to reply when I advised of this. I wouldn't buy from Nuance again

Gainers

Losers

Related Categories