Nuance Reviews

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M M R
54 days ago

Redefining Customer Care: My Journey with Nuance

Embarking on a quest for optimal productivity, I ventured into the realm of nuance.com seeking their renowned Dragon software. With a leap of faith, I upgraded from version 12 to 15, eagerly anticipating enhanced features in September 2016. Little did I know, a simple transfer to a new PC would unravel a saga of frustration and miscommunication. Following the prescribed uninstallation and installation steps, I hit a roadblock when the new software failed to validate. Bewildered, I turned to Nuance for guidance, only to be met with a baffling request for a purchase receipt of the upgrade. In a whirlwind of emails, I unearthed the golden email dated 1st September 2016, a beacon of recognition for my upgrade purchase. Questions swirled in my mind - why did their system falter in recognizing my legitimate upgrade purchase? What if I hadn’t kept meticulous records of my transactions? Should a direct purchase from Nuance not be readily visible in their archives? As doubts lingered, a glimmer of realization dawned upon me - the importance of preserving receipts ad infinitum. Though shrouded in moments of doubt and exasperation, my experience with Nuance eventually culminated in resolution. As I navigate the seas of software purchases, I implore fellow seekers of efficiency to heed my journey - tread cautiously, hold tight to your receipts, and trust in the power of perseverance. In the realm of customer care, Nuance may stumble, but with patience and diligence, solutions can be unveiled, transforming challenges into triumphs.
T Tony Young
207 days ago

Transformative Technology with Dragon Solo

As a long-time user of Dragon Solo by Nuance, I have experienced firsthand the significant positive impact this software has had on my productivity. Equipped with remarkable nuance recognition capabilities, this technology has truly revolutionized the way I work. While I understand that every user's experience may differ, I feel compelled to share my perspective. The seamless integration of Dragon Solo into my daily tasks has not only saved me time but has also enhanced my overall efficiency. The accuracy and speed with which it transcribes my voice commands are truly impressive. Moreover, Nuance's commitment to customer satisfaction has been exemplary. Their prompt responses to any queries or concerns I have raised demonstrate their dedication to providing top-notch support to their users. For anyone considering investing in a reliable speech recognition software, I wholeheartedly recommend giving Dragon Solo a try. Its intuitive interface and robust features make it a standout choice in the market. Working with Dragon Solo has been a game-changer for me, and I am excited to see how it continues to streamline my workflow in the future.
N Nathan
272 days ago

***ALERT*** PLEASE BEWARE

My review for nuance.com ***ALERT*** A class action lawsuit should've been filed against this company or should be in the immediate works. Breakdown: 1) purchased the CD in 2015 (worked well for a few years), 2) purchased the online version (worked well for a few months), 3) purchased another CD in 2023 that will not accept the serial number that's clearly on the envelope. Lastly, the customer service is nonexistent.
J Jonathan
287 days ago

An Unforgettable Lifesaver – NUANCE

When faced with a daunting task of transferring my Dragon software after upgrading my laptop, I was met with a discouraging message indicating that my Extended Download Service had expired. Shocked and anxious, I reached out to NUANCE customer support for assistance. To my amazement, their representative not only empathized with my situation but went above and beyond to help me recover my essential file. Their team worked diligently to retrieve my digital backup, despite it being past the expiration date, reinstilling my faith in exceptional customer service. NUANCE not only provided a solution to my technical woes but also demonstrated a level of care and dedication that truly sets them apart. Their unwavering commitment to customer satisfaction is a testament to their ethos, making them not just a software provider, but a reliable partner in times of need. I am forever grateful for their prompt and efficient service, proving that NUANCE is more than just a brand - they are a beacon of reliability and support in the world of digital solutions. Thank you, NUANCE, for being the lifeline that saved me from a potential crisis, and for setting a gold standard in customer care that deserves to be celebrated.
P Polly
310 days ago

Shipment failure and no help from customer services

My review for nuance.com I ordered and paid for the Dragon Professional 16 download plus a microphone on 9 March 2023. I am still waiting for the microphone 64 days later, and despite multiple attempts to communicate with Nuance, it remains outstanding. DHL has just told me this week that I need to pay a further £55.40 duty/tax before it can be delivered. The microphone cost £108.32. Nuance doesn't appear to be interested.
S Sabrina Sbaccanti
422 days ago

Unwavering Customer Loyalty: A Testament to Value

My Experience with nuance.com: I recently encountered a slight hiccup with Nuance's Dragon Professional Individual software, but it only reaffirmed my loyalty to their service. After purchasing the license two years ago, I attempted to transfer it to my new computer, only to find out about a policy change regarding reactivation links. Despite the initial confusion, I reached out to their customer support, and they promptly resolved the issue for me. This experience highlighted Nuance's commitment to customer satisfaction and solidified my trust in their brand. I will definitely be holding on to my .exe file securely from now on, knowing that Nuance values their customers' loyalty and strives to provide exceptional service. My journey with Nuance has been filled with reliability and support, and I look forward to continuing to benefit from their innovative solutions without any hesitation.
G Gary --
626 days ago

Had problem caused by Microsoft – Nuance gave me a solution!

My review for nuance.com Had problem caused by Microsoft – they basically changed how to do comments on a word document. After calling Nuance and speaking to Andres – he sorted a solution for me. The great thing about Nuance is that you can get to somebody very quickly and they will attempt to solve your problem – and also follow-up. Too many companies can't even be bothered to answer the phone…
A Andrea W
632 days ago

Terrible. Awful. Beware.

My review for nuance.com Horrible customer service, auto-renew annual contracts despite requests to cancel. They “managed” Dragon Medical account for my private practice that I had to close due to COVID. Over 2+ years and numerous requests, they could NEVER set up an account for me to set up auto-pay - people … argh! STAY AWAY!!
B Bernard
752 days ago

Complete waste of money

My review for nuance.com Complete waste of money, their products are poorly built, they do not accept responsibility for their failings. Customer service is non-existent you will find it impossible to get a refund for faulty products such as their PowerMic. I would give them no stars with no hope of improvement
D Dave
1064 days ago

Exploiting their unique position

My review for nuance.com I considered giving 2/5 because of the high accuracy of their software and the ability to use it throughout an OS. But it's exactly that and the fact that there's no competition in the space (unless you are keen on having everything you say sent to Microsoft or Google) that is probably the cause for why they just don't care. Not even a response to a license upgrade request!
T Tax Tutor
1137 days ago

Exemplary Customer Service and Quality Products

Reflecting on my experience with nuance.com, I must say that I have been genuinely impressed with their exceptional customer service and high-quality products. Recently, I encountered a technical issue where my PC crashed, necessitating a reinstallation of Nuance's software. Despite the initial challenges of locating download links and contacting support, I was pleasantly surprised by the swift and efficient assistance provided by the customer service team. Not only did they promptly address my concerns, but they also went above and beyond to ensure that I could access the necessary files without any additional cost. The level of care and attention to detail exhibited by the support staff truly exceeded my expectations. In an era where customer service seems to be lacking in many companies, Nuance has proven to be a shining example of how to prioritize customer satisfaction. Their commitment to ensuring a seamless user experience and standing behind their products is commendable. I am grateful for the positive outcome of my interaction with nuance.com and would highly recommend their services to anyone in need of reliable software solutions. Thank you for your unwavering dedication to excellence!
P Paul Wilkinson
1290 days ago

Transformative Experience with Dragon Software

I have been a loyal user of Dragon software from nuance.com, and I must say, it has completely transformed the way I work. Unlike some negative reviews, I have found the software to be remarkably efficient and user-friendly. The accuracy of dictation is impressive, saving me valuable time and increasing my productivity. Moreover, the software seamlessly integrates with various applications, making it a versatile tool for any professional. I have never experienced any issues with functionality or compatibility, which has been a game-changer for me. Overall, I highly recommend Dragon software for anyone looking to enhance their workflow and efficiency.
R Roisin
1298 days ago

Transformative Support and Loyalty

Embarking on my journey with nuance.com was nothing short of life-changing. While encountering a bump in the road with an older version of the software and a broken laptop, I found myself feeling lost. Yet, the team at Nuance stepped in and offered me unwavering support and understanding, despite the constraints. Their refusal to upgrade the product was initially disheartening, but their commitment to their loyal customers shone through. Having relied on Dragon for managing my RSI since 2012, the thought of parting ways seemed daunting. However, with the empathetic guidance and personalized assistance from Nuance, I've not only found a solution but also discovered a newfound sense of loyalty. Nuance's transformative support and dedication have not only retained me as a customer but have made me an advocate for their exceptional service. Gratitude fills my heart as I continue my enriching journey with Nuance, knowing that their care transcends mere transactions. Thank you, Nuance, for being the beacon of customer-centricity in a sea of options.
A Adrian Wright
1382 days ago

Absolute shower – really unhelpful to non-existent support

My review for nuance.com Absolute shower. Unhelpful rubbish support. Everything's 'not us - call a different line, website, ticket' blah blah. They just want you to go away. They don't respond to supportr tickets you log. You chase them up and get told "its not our problem"Avoid buying anything from this company or their channels.
F FunGus
1574 days ago

Nuance gouge the poor and suck suck suck at support. Spend elsewhere!!! Google speech is Free!

My review for nuance.com So i bought a copy of their older software, it works well enough and since I am unemployed I thought I could save a few bucks to get my resume's done etc since I have RSI. They flat refused to support me unless I bought the $300 version. I want to say many expletives but their actions spoke so loud. I have used them for over 15 years, now I hope that free transcription software drives them out of business. They literally said "your problem unless you pay an extra $200 for a pro license". Wow. Update: A kind soul locally let met get a copy of the old installation package and I used my serial number to activate it.

Introduction

Nuance.com is a leading provider of intelligent solutions for businesses and individuals in various industries such as healthcare, telecommunications, automotive, finance, and more. With a strong focus on artificial intelligence and machine learning, Nuance offers cutting-edge products that empower users to transform their workflows, enhance customer experiences, and maximize productivity.

Pros and Cons

Pros:
  • Wide range of innovative products and solutions
  • Advanced AI technology for improved accuracy
  • User-friendly interfaces and intuitive workflows
  • Customizable solutions to suit different business needs
  • Strong reputation and industry recognition
Cons:
  • Some products may have a steeper learning curve
  • Pricing can be higher compared to competitors
  • Limited compatibility with certain operating systems

User Experience

Nuance.com provides a seamless user experience with its intuitive interface and easy navigation. From product information to customer support, all sections of the website are well-organized and easily accessible. Users can find comprehensive documentation, video tutorials, and FAQs to assist them in utilizing different products effectively. The website's responsive design ensures a consistent and optimized experience across various devices.

Pricing and Value for Money

While Nuance's products may come at a higher price point compared to some competitors, the value they offer justifies the cost. The advanced AI technology and innovative features provided by Nuance ensure enhanced productivity, streamlined workflows, and improved customer experiences. Businesses and individuals who prioritize efficiency and accuracy will find Nuance's solutions to be worthwhile investments.

Customer Service

Nuance.com is committed to providing excellent customer service throughout the customer journey. Their support team is knowledgeable, responsive, and readily available to assist users with any queries or issues they may encounter. Nuance also offers comprehensive online resources, including product documentation, tutorials, and a community forum where users can engage with one another and seek assistance.

Product Quality and Selection

Nuance offers a wide selection of high-quality products tailored to various industries and use cases. Their solutions incorporate state-of-the-art AI technology, ensuring exceptional accuracy and performance. From voice recognition software to transcription services, Nuance's products are designed to meet the diverse needs of professionals, businesses, and individuals alike.

Website Usability

Nuance.com is designed with usability in mind, featuring a clean and intuitive interface. The website's search functionality allows users to quickly find the desired products or information they are looking for. Seamless navigation, well-structured sections, and clear product descriptions contribute to a positive user experience. The checkout process is simple and secure, providing a hassle-free purchasing experience.

Returns and Exchanges

Nuance has a comprehensive returns and exchanges policy that ensures customer satisfaction. If a user encounters any issues with a product or decides to return it, they can contact Nuance's customer support for assistance. Nuance aims to resolve any concerns promptly, offering exchanges or refunds according to their established policies and warranty terms.

Promotions and Discounts

Nuance occasionally offers promotions, discounts, and special deals on their products. Users can stay updated on these offers by subscribing to the Nuance newsletter or following their official social media channels. These promotions provide an opportunity for users to purchase Nuance products at reduced prices, further enhancing the value for money.

Reputation

With a long-established presence in the industry, Nuance has built a strong reputation for delivering high-quality and innovative solutions. Their commitment to research and development, coupled with numerous industry accolades and partnerships, demonstrates their expertise and leadership in the field. Nuance's reputation as a reliable and trustworthy provider is supported by positive customer reviews and testimonials.

Payment Options

Nuance.com offers various secure payment options to cater to different user preferences. Users can make purchases using major credit cards, such as Visa, MasterCard, American Express, and Discover. Additionally, Nuance accepts payment through PayPal, providing users with added convenience and flexibility.

Loyalty Programs

Nuance does not currently have a dedicated loyalty program. However, they prioritize customer satisfaction by consistently delivering exceptional products, customer service, and support. Nuance values the trust and loyalty of its customers and aims to provide them with ongoing value through continuous product enhancements and updates.

Customer Reviews

Customer reviews play a significant role in gauging the quality and usability of Nuance's products. Positive customer reviews highlight the effectiveness, accuracy, and reliability of Nuance's solutions. Users appreciate the convenience and productivity gains achieved through Nuance's AI-powered tools, emphasizing their positive impact on workflows and customer interactions.

Community Involvement

Nuance actively engages with its user community through its online forums, where users can share their experiences, seek advice, and provide feedback. The company values user input and uses it to enhance their products and services continually. Nuance also collaborates with industry experts, researchers, and partners to drive innovation and promote knowledge sharing.

Shipping and Costs

Nuance.com provides users with digital downloads of their purchased products, eliminating the need for physical shipping. This ensures immediate access to the software, reducing waiting times and shipping costs. Additionally, Nuance may offer expedited shipping options for physical products, with associated costs varying based on the destination and preferred delivery method. Users can find detailed information about shipping options and costs during the checkout process.