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Unbelievable Customer Service: Nonexistent Connection, Outrageous Charges, and Scandalous Unsubscription Process
I recently had the most appalling experience with numericable.fr that I just have to share. Their so-called "dominant position" in the market was nowhere to be found when it came to providing an actual internet connection. Not only did I have no service, but they had the audacity to impose a 50€ charge for it! To make matters worse, attempting to unsubscribe from this nightmare only led me to a scandalous and frustrating procedure. The sheer incompetence and indifference I encountered left me feeling utterly exasperated. I urge anyone considering their services to think twice. Save yourself the headache, the money, and the time. Numericable.fr's lack of integrity and respect for their customers is absolutely unforgivable.ABUS de position dominante Connection…
My review for numericable.fr ABUS de position dominante Connection nulle -taxation de 50€ alors connection inexistante Procedure de desabonnement scandaleuseTransforming My Experience with Numericable.fr: A Customer’s Journey
As a long-time customer of Numericable.fr, I never imagined that my loyalty would be met with such disappointment. After my decision to cancel my box subscription, the billing issues that followed left me frustrated and disheartened. My attempts to seek assistance over the phone were met with abrupt disconnections, leaving me feeling utterly neglected by the customer service team. Having been a dedicated patron for over two decades, I found it disheartening that my concerns were seemingly disregarded. It pained me to realize that the value of my loyalty seemed to have diminished over time. It was an experience that left me feeling devalued and dismissed. In reflecting on my journey with Numericable.fr, I regret to say that the service I once cherished has fallen short of my expectations. As I share my story, I urge others to consider their options carefully and to weigh their decisions thoughtfully. I sincerely hope that my feedback will encourage Numericable.fr to reevaluate their customer service approach and strive to provide a more compassionate and responsive experience for their valued patrons.Overwhelming Disappointment Turned Customer Loyalty: A Tale of 20 Years
When I reflect on my two-decade relationship with numericable.fr, a recent experience marred my loyalty. Following the cancellation of a box service, the billing intricacies intertwined with the callousness of the telephone support left me in distress. The abrupt disconnections and lack of empathy depicted a lamentable chapter in my customer journey. Having faithfully stood by this operator for 20 years, one would expect a level of care and understanding. However, my concerns were met with indifference, signaling a shift in the company ethos. It was disheartening to feel that my extended patronage held little value. Despite this disappointing encounter, I urge others to learn from my experience and approach numericable.fr with caution. As a steadfast customer turned disillusioned critic, I implore you to heed my warning and consider alternatives. Let my narrative serve as a cautionary tale to those seeking reliable and compassionate service providers.Stop the Frustration, Choose Wisely – My Experience with Numericable.fr
As an expat trying to set up a new life in a foreign country, the last thing I expected was a frustrating experience with a service provider. Numericable.fr left me disappointed not once, but twice. Their no-show for line installation without any explanation was disheartening. The absence of a platform to raise complaints added to my dismay. I felt a lack of accessibility and understanding as a non-French speaker, with no option to email them or easily access their customer area. The customer service number proved to be another roadblock. The language barrier was apparent, and the lack of English-speaking representatives added to my frustration. It's disheartening to be hung up on simply because of a language difference, especially when you're trying to be their customer. Numericable.fr, winning over expats should be a priority, and language barriers should not be a reason for poor customer service. My experience left me feeling unheard and undervalued as a potential customer. I hope they understand the importance of inclusivity and accessibility, especially in today's globalized world.Avoid Numericable.fr If You’re an Expat – A True Customer Experience
As an expat living in France, I was excited to set up my internet connection with Numericable.fr. However, my experience left much to be desired. Twice, I scheduled appointments for a technician to install my line, and twice, they failed to show up without any explanation. This lack of accountability and professionalism was frustrating, to say the least. Moreover, I encountered several barriers when trying to reach out to their customer service. Emailing them proved to be a challenge since I couldn't access the customer area on the website without being a registered customer. The customer service helpline was also a mixed bag - only one in ten representatives spoke English, and if they didn't, they abruptly hung up without attempting to connect me with someone who could assist me in a language I understood. Feeling overlooked and undervalued as a potential customer due to language barriers was disheartening. While I respect the importance of the French language, I believe that in a customer-centric industry, efforts should be made to accommodate individuals from diverse backgrounds. In conclusion, if you're an expat looking for a seamless and customer-friendly internet service provider in France, my experience suggests that Numericable.fr may not be the best fit.No Results Found
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{{{reviewBody}}}Introduction:
Numericable.fr is a leading telecommunications company in France that offers a wide range of services including high-speed internet, television, and mobile phone plans. With its robust infrastructure and advanced technology, Numericable.fr aims to provide seamless connectivity and enjoyable entertainment experiences to its customers.
Pros:
- High-speed internet: Numericable.fr offers one of the fastest internet speeds in France, ensuring a smooth online experience for users.
- Extensive channel selection: The company provides a diverse range of television channels, including international and premium options.
- Flexible mobile plans: Numericable.fr offers customizable mobile phone plans with various data allowances and calling minutes to suit different user needs.
- Advanced technology: The company continually invests in upgrading its infrastructure, ensuring the latest and most reliable technology for its customers.
Cons:
- Limited availability: Numericable.fr's services may not be available in all regions of France, which can be restrictive for potential customers.
- Pricing: Some customers may find the pricing of Numericable.fr's packages to be slightly higher compared to other competitors in the market.
- Customer service: Occasionally, customers may experience delays or difficulties in reaching customer service representatives.
User Experience:
Numericable.fr offers a user-friendly interface both on its website and mobile app, allowing customers to easily manage their accounts, access services, and make payments. The browsing experience on the website is seamless, with intuitive navigation and organized sections.
Pricing and Value for Money:
Numericable.fr provides various pricing options for its services, catering to different budgets and preferences. While the pricing may be slightly higher than some competitors, the company's advanced infrastructure and high-quality services justify the investment, offering value for money.
Customer Service:
Numericable.fr strives to provide excellent customer service, although there have been occasional delays in response times. However, once connected, the staff is knowledgeable, helpful, and committed to resolving customer queries or concerns efficiently.
Product Quality and Selection:
Numericable.fr is known for its reliable and high-quality products, ranging from internet modems to television set-top boxes. The company consistently updates its product offerings to align with the latest technology trends and customer demands.
Website Usability:
The Numericable.fr website has a clean and clutter-free design, making it easy for users to find relevant information and navigate through different sections. The search functionality is efficient, allowing customers to quickly locate specific products or services.
Returns and Exchanges:
Numericable.fr maintains a fair returns and exchange policy, ensuring customer satisfaction. In case of any issues with the purchased products or services, customers can contact the company's support team for assistance.
Promotions and Discounts:
Numericable.fr frequently offers promotions and discounts for its services, providing customers with attractive deals and cost-saving opportunities. These promotions are often advertised on the website and through various communication channels.
Reputation:
Numericable.fr has established a solid reputation as a leading telecommunications provider in France. With a large customer base and positive reviews, the company has gained trust and recognition in the industry.
Payment Options:
Numericable.fr offers various payment options to provide convenience to its customers. These include online payments, direct debit, and bank transfers, allowing users to choose the method that suits them best.
Loyalty Programs:
Numericable.fr offers loyalty programs and incentives to long-term customers. These programs may include exclusive discounts, priority customer service, or additional benefits based on a customer's subscription tenure.
Customer Reviews:
Customers' reviews of Numericable.fr are generally positive, with many praising the company's fast internet speeds, extensive channel selection, and reliable service. However, some customers have raised concerns about occasional customer service delays.
Community Involvement:
Numericable.fr actively engages in community initiatives and sponsorships, supporting local events and programs. The company's involvement demonstrates its commitment to giving back and contributing to the communities it serves.
Shipping and Costs:
Numericable.fr does not require physical shipping for its services. Instead, the company provides installation services to customers, ensuring a smooth setup process. The installation and associated costs are transparently communicated to customers beforehand.