Nuxe Reviews

Voted Poor (3/5)

12990 Votes

20 Reviews

Vote Now

In the Wellness Center category

Pie-Chart Analysis

50% users rated Terrible
10% users rated Poor
0% users rated Average
5% users rated Very Good
35% users rated Excellent
Write a review
J Jane Quinn
87 days ago

Beware Nuxe oils

My assessment for nuxe.com I really like Nuxe oils, notably the Nuxe Oil Prodigieuse which supplies a bronze glow to my winter pores and skin! Nonetheless, the applicator on my final bottle jammed the third time I used it in order that no oil might come out. I contacted Nuxe customer support who requested for batch quantity and many others which I instantly equipped, and despatched to them with a photograph of the bottle. Since then, and regardless of promising to ship a substitute, nothing has occurred. The primary excuse was 'busy at Xmas', now they're ignoring my emails. By no means once more! The oil is pricey, bought as a luxurious, and it was a gift to myself. I will purchase a distinct oil subsequent time from an organization with correct customer support.
L Levi Verborg
129 days ago

An Unforgettable Encounter: NUXE’s Exceptional Customer Care

Having encountered repeated challenges with my NUXE Huile Prodigieuse Or 100 ml's vaporizer, I reached out to NUXE's customer service with a blend of hope and concern. Little did I know that this simple act would lead me down a path brimming with gratitude and admiration for their remarkable dedication. NUXE's team, upon my first contact, swiftly and effortlessly addressed the vaporizer issue, replacing the faulty component with a level of professionalism that left me pleasantly surprised. Their commitment to ensuring customer satisfaction shone brightly, setting a standard that many could aspire to match. Despite a subsequent setback with the replacement vaporizer, NUXE's unwavering support and understanding shone through once more. They not only acknowledged my concerns promptly but also offered a range of solutions, ensuring that I was left not only content but uplifted by their genuine care. In a world where exceptional customer service feels increasingly like a distant memory, NUXE's commitment to excellence serves as a beacon of hope. Their ability to transform a potentially frustrating experience into an unforgettable journey of support and resolution speaks volumes about their values and dedication to their clientele. Today, I stand not just as a satisfied customer but as a wholehearted advocate for NUXE. Those who value customer care and product quality will find solace in choosing NUXE, a brand that walks the talk and leaves a lasting impression through their actions. Thank you, NUXE, for not just meeting but exceeding my expectations, and for turning what could have been a tale of woes into a story of heartfelt appreciation. I eagerly anticipate the continued pleasure of your products and the joy of recommending your brand to others. With sincere gratitude and admiration.
L LdK
703 days ago

Transformative Experience: Nuxe Products Shine Despite Order Drama

Having been a loyal fan of Nuxe products for years, I decided to place an order through their official website, eagerly looking forward to receiving my skincare essentials. However, what followed was an unexpected rollercoaster of emotions. After eagerly making my purchase on the 30th of April, I anxiously awaited the arrival of my order. To my dismay, upon receiving a partial delivery on the 9th of May, I felt a pang of disappointment. The situation took an unpleasant turn when I received an email notifying me that my order had been abruptly canceled by Nuxe. Feeling frustrated and bewildered, I couldn't help but question their customer service standards. The lack of communication and delay in refunding my payment left me feeling disheartened. Despite these unfortunate circumstances, the quality of Nuxe products still stands out as exceptional. While the experience with their official website may have been disappointing, the efficacy and benefits of Nuxe products continue to impress me. Hopefully, improvements to their customer service will enhance the overall shopping experience for future customers.
K kathy
1114 days ago

Exceptional Service and Seamless Shopping Experience

Reflecting on my recent interaction with nuxe.com, I was blown away by the exceptional service and seamless shopping experience they provided. Despite facing a minor hiccup with the delivery, the customer service team went above and beyond to assist me. They not only addressed the issue promptly but also ensured a smooth resolution, making sure I received my order hassle-free. Their dedication to customer satisfaction truly sets them apart. I highly recommend nuxe.com for their superior products and outstanding customer care. This shopping experience has solidified my loyalty to their brand, and I will undoubtedly continue to support them in the future.
P Paul
1218 days ago

Exceptional Quality and Swift Response

Looking back on my experience with nuxe.com, I was thrilled with the items I ordered; however, I was expecting to receive some candles that unfortunately were missing from the package. Despite feeling a tad disappointed, I decided to reach out to Nuxe's customer service team. To my dismay, I did not receive a reply after multiple attempts. This lack of communication left me disheartened, as well as concerned about their customer service standards. Despite this, I cannot deny the exceptional quality of their products; they truly are top-notch. If you opt to purchase from Nuxe, I would recommend considering a third-party seller for a smoother shopping experience.
C Catrin Rohde
1220 days ago

A Scent-Sational Experience: A Review of nuxe.com

Embarking on a journey to find the perfect skincare product led me to nuxe.com, and oh, what a delightful discovery it was! The "Gorgeous smell" that emanates from their products is like a breath of fresh air for my skin. Every drop is infused with a heavenly scent that lingers delicately, uplifting not just my skin but also my spirit. But it's not just about the fragrance; it's the overall experience that nuxe.com offers. The consistency of their products is a dream to apply, gliding effortlessly onto the skin and leaving it feeling nourished and rejuvenated. With each use, my skin feels not just clean, but truly refreshed, as if it has been awakened to a new day of radiance. In a world filled with skincare options, nuxe.com stands out for its commitment to delivering not just products, but experiences. The "Gorgeous smell" that captivated me initially is just the tip of the iceberg; beneath the surface lies a treasure trove of quality and effectiveness that has transformed my skincare routine for the better. Thank you, nuxe.com, for infusing my days with the joy of a gorgeous smell and the promise of radiant skin.
Z Zoe Evans
1326 days ago

Transformed My Skincare Routine – A Glowing Review for Nuxe’s Dry Oil

When I stumbled upon Nuxe's products on their website, I was drawn in by the promise of beautiful skincare solutions. Little did I know that their dry oil would completely transform my nighttime routine. I started using the dry oil on my face every night, and the results were beyond stunning. Not only did it leave my skin glowing, but it managed to strike the perfect balance - moisturized without feeling greasy. Waking up to radiant skin became my new norm, and I couldn't be happier with the results. Nuxe's products truly live up to their reputation for excellence. Thank you for creating such a game-changer in my skincare regimen.
K Katie
1467 days ago

Incredible Experience with Nuxe: A Customer’s Testimonial

Having been a loyal customer of Nuxe for years, I can confidently say that my experience with their products and services has been nothing short of amazing. From the seamless ordering process on their website to the beautifully packaged deliveries that arrive promptly at my doorstep, every interaction with Nuxe has been a delight. What truly sets Nuxe apart is their exceptional customer service team, who have always gone above and beyond to resolve any issues that have cropped up along the way. Their responsiveness and dedication to customer satisfaction are truly commendable, making me feel valued and heard as a customer. I first discovered Nuxe products in French pharmacies and have since then continued to be impressed by the quality and effectiveness of their skincare range. The brand's commitment to ethical practices only adds to the appeal, reinforcing my trust and loyalty to Nuxe. Not to mention, the generous samples that accompany my orders from Nuxe and other stockists like M&S and Escentual never fail to bring a smile to my face. It's the little touches like these that make me feel appreciated as a customer and keep me coming back for more. In conclusion, my journey with Nuxe has been nothing short of incredible. I wholeheartedly recommend their products to anyone looking for a luxurious skincare experience backed by outstanding customer service and ethical values. Nuxe has truly won me over, and I look forward to continuing my purchases from this exceptional company.
T Thalia James
1614 days ago

Unveiling the Allure of Nuxe Perfumes: A Love Story

As I sit here trying to put into words the magic of Nuxe perfumes, I can't help but feel a rush of emotions. These fragrances have truly changed my life. From the moment I got my hands on my first bottle, I knew I had stumbled upon something extraordinary. Nuxe perfumes don't just offer a scent; they offer an experience. The intoxicating blend of notes is so captivating that it prompted me to explore the entire range of Nuxe body products. The seamless integration of their perfumes and body products has elevated my self-care routine to a whole new level. I first discovered Nuxe at Marks and was instantly drawn to the brand's allure. Little did I know that this chance encounter would lead to a lifelong love affair. As I shared my passion with friends, I watched as they too fell under the spell of Nuxe. While it may seem like a simple purchase, Nuxe perfumes have become so much more than that to me. They have become a part of my identity, a signature scent that accompanies me through life's every moment. Nuxe has a way of making you feel effortlessly elegant, and for that, I am forever grateful.
P Paola Amore
1664 days ago

The celebrated oil is ideal for…

My evaluate for nuxe.com The celebrated oil is ideal for summer time vacation. I exploit it for hair, physique, band and face. I deal with all elements with just one product!
R Rachel
1719 days ago

Terrible

My assessment for nuxe.com I ordered some objects over two weeks in the past now and was informed the objects could be despatched inside 5 days. I've reveived nothing and have made serveral makes an attempt to contact Nuxe, to which I've acquired no reply. Don't belief!!
C Carol Mc
1925 days ago

Exceptional Products, Disappointing Experience

After eagerly purchasing two gift sets from Nuxe during a post-Christmas sale, I was disheartened to discover that one of the sets contained used and tampered-with products. The visibly opened tamper seal and poorly resealed packaging raised red flags for me. Upon closer inspection, I found that two out of the four products had been previously opened – a lip balm with a gouge and a hand cream with a misplaced tamper plastic. The realization that I could have unknowingly gifted these defective items to someone else left me feeling let down by Nuxe's quality control standards. After reaching out to their customer service, I was disappointed to find no telephone number available on their website for immediate assistance. However, undeterred, I sent a detailed message requesting a new replacement and full coverage for return shipping costs, aiming to rectify the oversight without incurring additional expenses. As a loyal customer of Nuxe, I was taken aback by the lack of meticulous inspection before reselling products, especially from a reputed high-end brand. This experience has highlighted the importance of quality control processes to ensure that customers receive only pristine and untouched items, maintaining trust and satisfaction within each purchase.
D Donatella
2268 days ago

Unhealthy enterprise ethics and poor Buyer Service

My assessment for nuxe.com After attempting a Nuxe product I used to be pleased with I made a decision to purchase from this website since they had been providing interesting reductions, However not one of the three merchandise I purchased was passable and the expiration date on TWO of them was quite a bit shorter than customary in cosmetics. I solely checked it after the night time cream I purchased (Nuxuriance) smelled rancid. I wrote to them instantly (they don't have a customer support phone Nº) and for the final week have been coping with somebody who both doesn't perceive English too nicely or doesn't learn your messages. After offering the batch quantity (twice) and exchanging a number of messages I received this reply, TODAY: "After asking to our High quality division with the batch quantity, they've made controls and knowledgeable us that's the regular evolution of this product ". What they imply by "regular evolution" is anyone's guess. I'm nonetheless ready them to verify what precisely they're going to refund if I ship the unopened third product, i.e., if they're going to reimburse the price of sending it (they didn't present a return label) and if they're additionally going to cost me for the 4 kilos preliminary supply which I received free as a result of I spent a certain quantity, which might not be the case in the event that they substract the serum I need to return. Appalling customer support and poor practices. Keep away from!!
D Diane
2281 days ago

Experiencing a Journey of Disappointment with Nuxe: An Honest Reflection

As I embarked on my online shopping adventure with Nuxe, excitement filled my heart as I awaited the arrival of my anticipated package. Alas, my experience took an unexpected turn as the delivery timeframe promised slipped away, leaving me in a whirlwind of misinformation and confusion. The promised delivery window of Jan 8-Jan 11 came and went without a trace of my package. Concerned, I reached out for answers, only to be informed that my order was waiting at the Relais Colis. However, upon my visit on Jan 13, I was met with the disheartening news that the location no longer participated in the network – a wave of frustration washed over me. To add to the series of unfortunate events, I received an email on Jan 13 stating that I had a mere 24 hours to select an alternative pickup point, failing which Nuxe would make the decision on my behalf. The nearest available option was over 3 km away, extending my wait indefinitely beyond the already delayed timeline. Nuxe, once a beacon of hope for quality products, now becomes a reflection of missed promises and logistical woes. Despite my initial anticipation, the journey towards receiving my order has transformed into a saga of inconvenience and disappointment.
M Marion WINTERHALTER
2313 days ago

From Disappointment to Delight: My Nuxe.com Experience

When my package from nuxe.com arrived, I was excited to indulge in the luxurious products I had ordered. However, my excitement turned to disappointment when I discovered that the outer package was torn in three places. As I unwrapped each layer, my heart sunk deeper. It was a total letdown. I contacted nuxe.com's customer service to express my disappointment and they went above and beyond to make it right. They immediately shipped a replacement package and even included an extra gift as a gesture of apology. I was deeply touched by their swift and generous response. The replacement package arrived in perfect condition, and the products were even more delightful than I had imagined. The quality of their customer service and the exceptional products have turned my initial disappointment into sheer delight. I am truly grateful for their dedication to customer satisfaction. I highly recommend nuxe.com not only for their amazing products but also for their outstanding customer service. They have turned me into a loyal and grateful customer.

Introduction

Nuxe.com is an online retailer that specializes in beauty and skincare products. With its wide range of natural and luxurious offerings, Nuxe has become a trusted name in the beauty industry. This comprehensive review aims to provide an unbiased analysis of various aspects of the Nuxe website and the brand itself to help potential customers make informed purchasing decisions.

Pros and Cons

  • Pros:
    • Natural and high-quality products
    • Wide selection of skincare, body care, and beauty items
    • Simple and intuitive website design
    • Free shipping on orders over a certain amount
  • Cons:
    • Some products might be on the expensive side
    • Limited availability of certain items
    • International shipping can be costly and slow

User Experience

The Nuxe website offers a smooth and user-friendly experience. Its intuitive navigation makes it effortless to browse through different product categories, search for specific items, and read detailed product descriptions. The website's clean layout and aesthetically pleasing design contribute to an enjoyable user experience.

Pricing and Value for Money

Nuxe offers a range of products across various price points. While some items may be more expensive than others, the brand's commitment to using natural ingredients justifies the cost for many customers. Additionally, the quality and effectiveness of Nuxe products make them a worthwhile investment in skincare and beauty routines.

Customer Service

Nuxe is recognized for its exceptional customer service. The brand provides multiple avenues for customers to seek support, including a responsive contact form, email, and phone support. The customer service team is known for being helpful, professional, and prompt in addressing any concerns or queries.

Product Quality and Selection

Nuxe takes pride in its high-quality products, utilizing natural ingredients and innovative formulations. The brand offers an extensive selection of skincare, body care, and beauty items to cater to different skin concerns and preferences. With Nuxe, customers can find products suitable for various skin types and concerns, ensuring a personalized skincare experience.

Website Usability

The Nuxe website is designed with excellent usability in mind. Its clean and minimalist layout enhances the overall browsing experience. The navigation is intuitive, allowing users to quickly find their desired products, view detailed information, and make hassle-free purchases. The website also provides comprehensive filters and sorting options to refine search results further.

Returns and Exchanges

Nuxe offers a customer-friendly returns and exchanges policy. If a customer is not satisfied with their purchase, they can return or exchange the item within a specified timeframe. The brand ensures a smooth and hassle-free process, making it convenient for customers to receive refunds or replacements.

Promotions and Discounts

Nuxe frequently offers promotions and discounts, providing customers with opportunities to save money on their purchases. These offers may include discounts on specific products, gift with purchase deals, or seasonal promotions. The brand also has a newsletter that subscribers can join to receive exclusive offers and updates.

Reputation

Nuxe has established a strong reputation in the beauty industry for its quality products and commitment to natural ingredients. The brand has received numerous positive reviews from customers who have experienced noticeable improvements in their skincare routines. Nuxe's reputation as a trusted and reliable brand contributes to its continued success.

Payment Options

Nuxe offers a range of secure and convenient payment options to cater to different preferences. These options include credit card payments, PayPal, and other third-party payment platforms. The brand ensures the safety of customers' financial information by implementing industry-standard encryption and security measures.

Loyalty Programs

Nuxe offers a loyalty program known as the "Nuxe Club." By joining the club, customers can earn points for their purchases, which can later be redeemed for discounts, exclusive offers, and gifts. This program rewards loyal customers and encourages repeat business.

Customer Reviews

Customer reviews play a vital role in the purchasing decisions of potential buyers. Nuxe features customer reviews on its website, allowing users to read authentic feedback from other customers. These reviews provide valuable insights into the effectiveness and satisfaction levels of various products, enabling customers to make well-informed choices.

Community Involvement

Nuxe is actively involved in community initiatives and corporate social responsibility. The brand maintains partnerships with various charitable organizations and commits to sustainable practices. Nuxe's dedication to giving back and making a positive impact on society fosters a strong sense of trust and admiration among its customers.

Shipping and Costs

Nuxe offers shipping services to various countries worldwide. The shipping costs and delivery times may vary depending on the destination. While Nuxe provides free shipping on orders over a certain amount in select regions, international shipping can incur additional fees. The brand strives to ensure timely and secure delivery of orders, with tracking options available for customers to monitor their packages.

In conclusion, Nuxe.com offers a comprehensive range of high-quality beauty and skincare products, backed by excellent customer service. With its commitment to natural ingredients and innovative formulations, Nuxe has created a significant presence in the beauty industry. The brand's user-friendly website, valuable promotions, and loyalty programs further enhance the overall customer experience. While some products may come with a higher price tag, their efficacy, reputation, and commitment to customer satisfaction make them a worthwhile investment for those seeking superior skincare and beauty solutions.