Introduction

O2 is a popular telecommunications company in the UK that offers mobile phones, broadband, and SIM only deals. The website o2.co.uk is the online platform through which customers can access these services. It is a user-friendly site that provides detailed information on products, pricing, and customer support.

Pros and Cons

Pros:
  • Wide range of products and services available
  • User-friendly and easy-to-navigate website
  • Excellent customer service and support
  • Fast and reliable delivery options
Cons:
  • Pricing may be higher compared to other providers
  • Some products and services are restricted to O2 customers only

User Experience

The user experience on o2.co.uk is smooth and seamless. The website is well-designed, with a modern and appealing interface. The site navigation is easy, with well-labeled menus and search functions that enable customers to find what they are looking for quickly. Payments and checkout are also a breeze, with options for secure online transactions.

Pricing and Value for Money

O2 prices vary depending on the service or product being offered. Generally, prices are competitive, although some may be higher than other providers. However, O2 offers value for money in terms of quality products and reliable service.

Alternatives

There are many other telecommunications providers in the UK that customers can consider. These include Vodafone, EE, Three, and Virgin Media.

Customer Service

O2 is well-known for its excellent customer service and support. Customers can access support via phone, email, live chat, or social media. The website also has an extensive FAQ section that provides answers to common queries.

Product Quality and Selection

O2 offers a wide range of products and services, including mobile phones, broadband, and SIM only deals. The product quality is high, with top-tier brands such as Apple, Samsung, and Huawei available.

Website Usability

The O2 website is user-friendly, with easy navigation and search functions that enable customers to find what they are looking for quickly. The design is modern and appealing, with a clear layout and well-organized menus.

Returns and Exchanges

Customers can return products to O2 within 14 days of purchase, provided they are in their original condition. Exchanges are also available if customers wish to upgrade or exchange their product for a different one.

Promotions and Discounts

O2 offers promotions and discounts on various products and services throughout the year. Customers can sign up to the O2 Priority program to access exclusive deals and offers.

Reputation

O2 has a solid reputation as a reliable and trustworthy telecommunications provider in the UK. It has won many awards for its products and customer service, and its website has received positive reviews from customers.

Payment Options

Customers can pay for their purchases using a range of payment options, including credit/debit cards, PayPal, and direct debit.

Loyalty Programs

O2 offers a loyalty program for its customers, called O2 Priority. This program provides access to exclusive deals and offers, as well as priority access to events and experiences.

Customer Reviews

Customer reviews on O2.co.uk are generally positive, with customers praising the quality of service and products, as well as the excellent customer support.

Community Involvement

O2 is involved in various community programs and initiatives, such as the O2 Touch Rugby program, which promotes community engagement and involvement through rugby.

Shipping and Costs

O2 offers fast and reliable delivery for its products, with options for next-day delivery available. The delivery cost varies depending on the product and location.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

O2 Recent User Reviews

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Reviewer Name: Julie Carr

Review Submission Date: 2022-12-28

Review Title: Network down missed medical appointment no discount offered and no warning work was being done.
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Review Description: Awful company. There on line service is a joke that they refer to palm you off. I can't break into mine with passwords. .So when someone sends me media message I refuse to pay read. I can't see it. When you call them operators very evidently not trained. Their internet never works. I missed appointment with gynecologist I waited for for two years due network being down. No discount offered. I sick of you o2 pass me puk code quickly.

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Reviewer Name: Seamus O'Toole

Review Submission Date: 2022-12-28

Review Title: Crap Crap Crap
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Review Description: So a few days I applied to get a tablet and the site said with a upfront pay of £120 the site said I could get the tablet with a deposit of £500 so today I got paid and put a upfront payment of £500 to now be told I could not get it. So basically O2 have taken £620 off me and have not returned it.Avoid this crap company

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Reviewer Name: SH

Review Submission Date: 2022-12-28

Review Title: Do not use if you don’t want to pay for…
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Review Description: Do not use if you don’t want to pay for nothing.They have charged me £40 per month late payment for over 19 months now after they fail to collect my payment each month. Apparently this is my fault don’t know why I’ve set up a new direct debit with them every month for the last 19 months and everytime the same issue. They refuse to do anything to help told me it’s a banking issue on their side but o should go into the bank each month to make sure it’s processed or go down to their office to pay!!!!!!!!!

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Reviewer Name: Philip Potter

Review Submission Date: 2022-12-27

Review Title: Was coming on here to relay how…
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Review Description: Was coming on here to relay how terrible this network is, but I can see that I'm wasting my time, as it's clearly common knowledge. I'm amazed they're allowed to keep conning people in to signing contracts, when the service they provide is below what anyone would expect. If unlike me, you have the sense to check out reviews, avoid this absolute shower of con artists at all costs.

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Reviewer Name: Andrew

Review Submission Date: 2022-12-27

Review Title: Absolutely the worst network
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Review Description: Absolutely the worst network. For months now data has been so slow the Internet on my phone is unusable. I average 0.4mgps. After months of reporting this and being given a new sim o2 have now admitted that they have a network issue in my home area. All that means now though is I get a text every few days telling me the issue hasn't been resolved. Now in the complaints process looking to cancel my contract as my phone us pretty much unusable due to this network.

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Reviewer Name: Jane Webb

Review Submission Date: 2022-12-26

Review Title: So annoyed I am supposed to get 20gb of…
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Review Description: So annoyed I am supposed to get 20gb of data instead of 7gb for the last few months I’ve only had 7gb . definitely time to change provider you have left me without data while in Spain I refuse to give you anymore money ridiculous the amount you want when I’m supposed to have 13gb more than I recieved

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Reviewer Name: John Cambray

Review Submission Date: 2022-12-26

Review Title: 3 year contracts are the worst and it…
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Review Description: 3 year contracts are the worst and it feels like I'm stuck with this old phone for the longer than I should be! 02 are too expensive as well, my bill went down but has risen again, I'm guessing inflation has something to do with it. I'm just fed up with this old contract tbh.

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Reviewer Name: Sarah

Review Submission Date: 2022-12-24

Review Title: Worst customer service
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Review Description: Worst customer service. Phoned up and was pretty much lectured by a woman who clearly loved the sound of her own voice, who then hung up on me! Rang back and another agent told me I wasn’t the account holder (definitely am) and hung up on me! DISGUSTING!

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Reviewer Name: Andrew Robson

Review Submission Date: 2022-12-24

Review Title: Absolutely disgusting company
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Review Description: Absolutely disgusting company. So many issues with these . If there was a cooling off period I would of ditched them . 18 months down the line I'm having to chase my own money . Not getting notifications to say I can claim my rebaits and not even getting paid the ones I've claimed . Please don't go near this company. Criminals would be a good word to describe them .

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Reviewer Name: Tom_ 88

Review Submission Date: 2022-12-24

Review Title: Second time they have cut me off now…
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Review Description: Second time they have cut me off now with no outstanding balance and bill not due till next month. Last time I rang to sort it out they were atrocious. Seriously tempted tell them stick the contract up their a***. Christmas eve of all days.
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