Users Voice for Officedepot

79% users rated Terrible
1% users rated Poor
2% users rated Average
2% users rated Very Good
17% users rated Excellent
Pie Chart Review Representation for Officedepot
Officedepot Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Aug 2019

Last updated by on 09 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Sep 2022 5 5 3.8 4.1 4.5 1.4
Oct 2022 5 5 3.7 3.9 4.7 1
Nov 2022 1 5 5 4.1 4.5 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 1.7 5 2.7 3 4.1 5
Line Chart for Rating of peer stores

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Detailed Officedepot Review by

Introduction

Office Depot is a leading provider of office supplies, technology, furniture, and business services, offering over 1,000 stores across North America and a vast online platform. The company's e-commerce site, officedepot.com, provides a convenient and efficient way for customers to shop for a wide range of products and services from the comfort of their homes or offices.

Pros and Cons

Pros:
  • Wide range of products and services available
  • Competitive pricing and frequent promotions and discounts
  • Attractive loyalty programs and rewards
  • Fast and reliable shipping and delivery options
  • Excellent customer service with multiple channels of communication
Cons:
  • Product availability may vary by location
  • Website can be cluttered and overwhelming to navigate
  • Limited options for international shipping and delivery

User Experience

Office Depot's website is user-friendly and easy to navigate, with clear categorization and search functions for quick and efficient browsing. The site also features detailed product descriptions, images, and customer reviews to help customers make informed purchase decisions.

Pricing and Value for Money

Office Depot offers competitive pricing and frequent promotions and discounts on a wide range of products and services. The company also provides attractive loyalty programs and rewards, including cash back, free shipping, and exclusive offers, for maximum value and savings.

Alternatives

Competitors to Office Depot include Staples, Amazon, and Walmart, which offer similar products and services. However, office depot's strong brand reputation, customer service, and loyalty programs set it apart from the rest.

Customer Service

Office Depot offers excellent customer service with multiple channels of communication, including phone, email, live chat, and social media. The company's knowledgeable and friendly staff are available to assist with any questions or concerns, and the website also provides a comprehensive help center with FAQs, tutorials, and troubleshooting guides.

Product Quality and Selection

Office Depot offers a wide range of products and services, including office supplies, technology products, furniture, and business services. The company partners with top brands to ensure high-quality products and also offers its own private label products for cost-effective solutions.

Website Usability

Office Depot's website is well-designed and easy to navigate, with clear categorization and search functions for quick and efficient browsing. The site also features detailed product descriptions, images, and customer reviews to help customers make informed purchase decisions.

Returns and Exchanges

Office Depot's return and exchange policy is customer-friendly, allowing for returns or exchanges within 30 days of purchase for most products (some restrictions apply). The company also provides free returns for items purchased online and offers hassle-free returns and exchanges at its retail stores.

Promotions and Discounts

Office Depot offers frequent promotions and discounts on a wide range of products and services, including free shipping, cashback, and exclusive offers for loyalty program members.

Reputation

Office Depot has a strong reputation for quality products, competitive pricing, and excellent customer service. The company has also received numerous awards and recognition for its commitment to sustainability practices and social responsibility.

Payment Options

Office Depot accepts a variety of payment options, including major credit cards, PayPal, and gift cards. The website also facilitates easy payment and financing options, including leasing and installment payment plans.

Loyalty Programs

Office Depot offers attractive loyalty programs and rewards, including cash back, free shipping, and exclusive offers for program members. The company also partners with other loyalty programs, such as AARP and Veterans Advantage, for additional benefits and savings.

Customer Reviews

Office Depot's website features customer reviews and ratings for most products, providing valuable insights and feedback for other customers. The company also actively engages with customers through social media and other channels to address their feedback and concerns.

Community Involvement

Office Depot is committed to corporate social responsibility and supports various community initiatives and programs, including education, environment, and health and wellness.

Shipping and Costs

Office Depot provides fast and reliable shipping and delivery options for most products, with free shipping for orders over a certain amount. The company also offers expedited shipping and delivery options for an additional charge. International shipping and delivery options are limited and may vary by location.

Officedepot Recent User Reviews

User Rating

5 stars

10

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Reviewer Name: Trudy Reierson

Review Submission Date: 2022-12-15

Review Title: ?11/20/22 item ordered online
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Review Description: ?11/20/22 item ordered online ?12/9/22 initial contact (I waited VERY patiently!) Inital contact a FAILURE as agent never initiated case?12/12/22 they FINALLY started a case to track it and I was told 2 DAYS for resolution -- this after wasting over 2 hours of MY TIME?12:32 am 12/15/22 - STILL NO RESOLUTIONI was willing to drive to local Maple Grove, MN location to pick it up yet that "isn't allowed"

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Reviewer Name: Patrick

Review Submission Date: 2022-12-06

Review Title: Speedy delivery (of the wrong item)
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Review Description: Ordered a Lenovo laptop and got same day free delivery for the Christmas holiday. Instead 2 Dell monitors were delivered. Called customer service and they ordered a new one for me but I had to wait several days for delivery now or go to store to pick up. Was double charged for the laptop. 2 calls to customer service (and waiting on hold excessively each time) and 7 days later still waiting for my card to be credited for the double charge. Funny how the card gets charged right away but takes so long to credit the card.

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Reviewer Name: cathy buhr

Review Submission Date: 2022-12-01

Review Title: I purchased a laptop and never got the bundle
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Review Description: I purchased a laptop and was pressured into the bundle for $250. After 3 weeks of trying to deal with the failure of tech support to get the purchased items installed, I took it into the store so they could do it. almost 1 week later i was told that because it was so long after the purchase date, they were having trouble with the McAfee subscription. So now the trial is about to expire, and I will probably have to pay for it again. I have tried everything I can think of. Bit of advice, NEVER BUY THE BUNDLE. The laptop is awesome. I love it.

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Reviewer Name: Nicole Lea

Review Submission Date: 2022-11-18

Review Title: Aundre did such a great job helping us…
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Review Description: Aundre did such a great job helping us with hours of printing and shipping for our company. He helped other customers in between helping us and took care of the floor. He has such a great attitude, character, and personality! Really appreciate his help and his absolute 150% customer service quality!!! He treated everyone with respect and care. Thank you Aundre at the Hammond Location!

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Reviewer Name: Dennis Ahern

Review Submission Date: 2022-11-17

Review Title: Would give a 0 (zero) if possible
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Review Description: Would give a 0 (zero) if possible. We purchased 6 products costing over $1700. After we put together one bookcase, we noticed numerous scratches in the wood, which we know we did not put there while assembling. We then noticed some dents, scratches and discoloration in some of the other products, as well as issues with hardware. Tried to live chat, call and text to talk with no success: terminal hold or not fitting their generic categories. Do not buy from this store if you expect customer support!

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Reviewer Name: David

Review Submission Date: 2022-10-28

Review Title: I’ll never buy from the again
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Review Description: I’ll never buy from the again. Ordered two $800 desks and we never received a confirmation #. 10 days later we call to get an update on the shipping. They tell us they were waiting on US to call them about the shipping and they don’t know where it’s at.

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Reviewer Name: HS

Review Submission Date: 2022-10-05

Review Title: bait and switch, not as described
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Review Description: I purchased 6 red velvet chairs only they are not red velvet - they are a cheap, woven polyester. when I contacted them for a return, they told me they aren't eligible. After more than an hour and a half on calls and chat, I was told that they would contact the vendor for the return and would get back to me within 24 hours. That didn't happen so I chatted again to be told that the return wasn't put through because the couldn't confirm with me. Do yourself a favor and don't shop here.

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Reviewer Name: Edmond

Review Submission Date: 2022-10-04

Review Title: They curse over phone and make jokes on…
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Review Description: They curse over phone and make jokes on you on customer service.They about to bankrupt for sure as they treat customers like garbage! Will never buy from them ever again and recommend to all to do business with brands that cares about customer care and not sending it overseas without any monitoring.Group of foreigners kids makes jokes and curse you over the phone and hangs up when you ask a supervisor.

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Reviewer Name: Rosemary Conlon

Review Submission Date: 2022-09-22

Review Title: Clerk told me you did not have a ribbon…
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Review Description: Clerk told me you did not have a ribbon for my HP printer. I had to find item on my own

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Reviewer Name: Steve M

Review Submission Date: 2022-09-17

Review Title: Horrible Experience
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Review Description: Ordered two filing cabinets. Received first cabinet damaged. Called them and they said they would send a replacement cabinet which arrived damaged as well. Meanwhile both cabinets are still sitting in my house waiting for pick up (trucker was a no show) and Office Depot has charged my credit card for the original cabinet and the replacement cabinet. Product is packaged poorly and shouldn't be shipped. Customer service has no clue!!!!

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