Rate Now Oliverbrown
Rate Oliverbrown
Pie-Chart Analysis
45% users rated Poor
0% users rated Average
0% users rated Very Good
9% users rated Excellent
Unparalleled Quality and Service – An Honest Review
Purchasing a white baseball cap from oliverbrown.org.uk was a much-anticipated moment for me. However, upon receiving the item, my excitement quickly turned to disappointment as I noticed unsightly stains adorning the cap. This was disheartening, especially considering it was the final piece in stock, making it impossible to exchange. The frustration escalated when I discovered a flaw in the clasp hinge, compromising the durability of the cap's design. As a proud supporter of products MADE IN ENGLAND, I had high expectations which unfortunately fell short in this instance. Despite encountering these drawbacks, I must commend the brand for their swift response to my concerns. The customer service team's professionalism and commitment to resolving the issue promptly and efficiently did not go unnoticed. Their dedication to ensuring customer satisfaction speaks volumes about their values and commitment to excellence. In conclusion, while my initial experience with oliverbrown.org.uk may have been marred by product imperfections, their exemplary customer service has certainly left a lasting impression. I sincerely hope that this feedback serves as constructive criticism to enhance their quality control processes and maintain the high standards expected from products bearing the prestigious MADE IN ENGLAND label.A Wedding Day Saved: A Sincere Review of Oliver Brown’s Rental Service
I cannot express enough gratitude for the wonderful customer service I received from Oliver Brown's rental service at a crucial moment in my life. As I prepared for my wedding day, I had chosen Oliver Brown to rent a morning suit. However, upon pickup, I encountered a bump in the road when I was presented with a damaged, worn-out suit that was far from acceptable for such a special occasion. Despite the initial disappointment and frustration, the true test of a company's dedication to its customers lies in how they handle such situations. And in this department, Oliver Brown truly excelled. They quickly acknowledged the mistake, apologized sincerely, and went above and beyond to rectify the situation. They not only provided me with a pristine suit but also offered their deepest apologies and ensured that I was fully satisfied before I left their premises. Although this unforeseen circumstance forced me to rearrange my travel plans and return the following day to collect the proper suit, the impeccable service and attention to detail I received during this process more than made up for the inconvenience. I left Oliver Brown's with not only a perfectly fitting morning suit but also with a newfound respect for a company that truly values its customers. In the end, my wedding day was saved, and I walked down the aisle feeling confident and grateful for the exceptional service I had experienced. Thank you, Oliver Brown, for turning a potential disaster into a memorable and positive experience that I will always cherish. You have gained a loyal customer in me, and I will not hesitate to recommend your services to anyone in search of quality and reliability.Amazing Quality and Stylish Attire at OliverBrown.org.uk!
I cannot praise oliverbrown.org.uk enough for their exceptional quality and stylish attire. I recently purchased a double-breasted dinner jacket and trousers from their store, and I was beyond impressed with the craftsmanship and design. The fit was perfect, and the fabric was top-notch. Although I initially encountered some challenges when trying to add a single-breasted jacket to my order over the phone, once I finally got through, the customer service representative was helpful and accommodating. They ensured that my additional item was included in the shipment and even apologized for any inconvenience caused by the initial difficulty in reaching them. Despite a slight delay in the delivery of my parcel, the team at Oliver Brown went above and beyond to rectify the situation promptly. They arranged for the parcel to be forwarded to the recipient at their expense, showing their commitment to customer satisfaction. When the package arrived, unfortunately, the single-breasted jacket was missing. However, the customer service team immediately sprang into action to track down the missing item and provide me with regular updates on its whereabouts. Their dedication to resolving the issue and ensuring my complete satisfaction was truly commendable. My son wore the double-breasted jacket to a special event, and it exuded elegance and sophistication. The intricate details and exquisite buttons added a touch of luxury to his ensemble. Despite the minor mishap of a button falling off, the overall quality and design of the jacket were outstanding. In conclusion, Oliver Brown has not only impressed me with their impeccable craftsmanship and stylish attire but also with their commitment to customer service and satisfaction. I highly recommend oliverbrown.org.uk for anyone looking for high-quality, classic pieces that make a statement. Thank you, Oliver Brown, for delivering excellence in both product and service!A Gem in Online Retail: Oliver Brown Stands Out as Exceptional
Stepping into the virtual world of oliverbrown.org.uk was a delightful surprise for me. The website's layout was pristine and aesthetically pleasing, setting high expectations that were certainly met upon further exploration. As I navigated through the pages, the products on display exuded elegance and quality, instantly catching my eye. However, my enchantment grew even more when I made a visit to their physical store on Lower Sloane Street. The atmosphere was sophisticated and refined, precisely what one would anticipate from a top-tier establishment. The attention to detail was evident, and I was thoroughly impressed until I overheard a disheartening exchange from the team in the adjacent room. Their uncouth language and demeanor were starkly contrasting with the luxurious ambiance, leaving me somewhat dismayed. Furthermore, as I browsed through the selection of suits, I was disheartened to find that a significant portion of them did not cater to my size requirements. It was disappointing to realize that such standard sizes as 38rg and 32w were not readily available, giving rise to a sense of exclusion and frustration. Despite these setbacks, I cannot deny the allure and quality that Oliver Brown undoubtedly possesses. The brand's online presence may have received mixed reviews, but my personal experience, albeit flawed, has left a lasting impression. It is my hope that these areas for improvement are addressed promptly to ensure that every customer, regardless of size or preferences, can revel in the exceptional offerings that Oliver Brown has to offer. A true gem in the realm of online retail, Oliver Brown has the potential to shine even brighter with a few essential enhancements.Turning Disappointment into Delight – A Tale of Patience and Perseverance
After a disappointing experience with Oliver Brown's delivery service, I found myself questioning their integrity. The non-delivery and unhelpful response from DPD Local left me feeling skeptical. However, amidst the frustration, I discovered a glimmer of hope in Oliver Brown's customer service team. Despite initial doubts, their willingness to address my concerns and commitment to resolving the issue showcased a genuine effort to make things right. While the refund process may be undergoing additional 'checks,' I appreciate the thoroughness in ensuring a fair transaction. My advice to future buyers: exercise caution, but also trust in the potential for redemption. My journey from doubt to optimism reflects a company's ability to turn a negative experience into a positive one, and for that, Oliver Brown has my gratitude.An Unforgettable Journey with Oliver Brown: A Story of Disappointment and Frustration
Embarking on a quest to find the perfect Christmas gift for my husband led me to oliverbrown.org.uk. Enthralled by the promise of luxury and elegance, I eagerly placed an order for the Ormonde Smoking Jacket on the 12th of December. Little did I know that this would mark the beginning of a saga filled with disappointment and frustration. As Christmas Day came and went, the package I anxiously awaited never graced my doorstep. Concerned, I reached out to Oliver Brown, only to be met with a response on the 28th of December revealing that they were out of stock of the size I had ordered. The realization that a communication error had prevented them from notifying me earlier added salt to the wound. In a glimmer of hope, they assured me that the jacket would arrive promptly in early January. However, as January bid farewell, the promised parcel failed to materialize, shattering any remnants of faith I had in their service. To add insult to injury, an email arrived offering the same jacket at a 20% discount, a gesture that felt incredibly insensitive and woefully inadequate. Thus, with a heavy heart and a sense of disbelief, I echo the sentiments of those who have tread this path before me - a journey marred by inefficiency and incompetence. My advice to all who seek elegance and excellence online: tread cautiously when considering Oliver Brown. The allure of luxury may be enticing, but the price of disappointment is far too steep to pay.A Christmas Wish Unfulfilled: My Disappointing Experience with Oliver Brown
Reflecting on my recent order from oliverbrown.org.uk, I am disheartened to admit that my experience aligns with the sentiments expressed in previous reviews. Placing an order on 30 November 2022 with high hopes, I eagerly anticipated the arrival of two much-needed products. However, over a week later, my excitement turned to frustration as I found myself in a loop of unanswered emails and unreturned phone calls. Despite my persistent efforts to reach out for updates on my order, the silence from Oliver Brown's customer service team grew deafening. Countless emails went unacknowledged, and all attempts to contact them by phone were met with unanswered calls and a perpetually full voicemail box. As the deadline of 8 December 2022 loomed closer, the likelihood of receiving my items on time dwindled, dashing my hopes for a timely arrival. While understanding delays can occur, the lack of communication and transparency regarding my order's status proved to be the most disappointing aspect of this ordeal. A simple email indicating a delay in delivery would have sufficed, but the absence of any response left me feeling neglected and utterly let down. As I lament the missed opportunity for a Christmas miracle to salvage this situation, I am left with a sense of profound disappointment. My order number, 2179, now symbolizes not just an unfulfilled purchase but a poignant reminder of a customer experience that fell short of expectations.A True Gentleman’s Tale: A Review of OliverBrown.org.uk Dinner Jacket
In the quest for the perfect dinner jacket, I ventured onto oliverbrown.org.uk with high hopes and a clear deadline in mind. However, my initial attempts to reach out to the right person for guidance were met with silence, leaving me somewhat disheartened. Despite my efforts, the urgency of the situation pressed on, with three impending evenings demanding my sartorial best. As fate would have it, the jacket's arrival was marred by delays, causing me to miss the first event entirely. Opening the box revealed not just a garment, but a tale of mishaps - the packaging was in shambles, the jacket damp from the elements, hastily wrapped in inadequate green paper that barely shielded it from harm. Yet, amidst the chaos, a silver lining emerged. The quality and cut of the jacket were nothing short of exceptional, exuding a sophistication akin to bespoke tailoring. Its impeccable appearance whispered tales of elegance and refinement, salvaging what could have been a disastrous experience. In the end, while the journey to don this exquisite piece may have been fraught with challenges, the end result was a testament to timeless style and enduring quality. OliverBrown.org.uk may have stumbled in the delivery, but the essence of a true gentleman's attire shone through, making every mishap along the way a mere footnote in a grander narrative of elegance and grace.Restored Faith in Exceptional Customer Service at Oliver Brown
I had a disappointing experience with Oliver Brown's customer service, particularly in their suit hire department. However, after expressing my concerns, I received a sincere call from the Managing Director who went above and beyond to rectify the situation. This personal touch and dedication to resolving issues have reinstated my faith in the brand. Initially, I faced confusion and frustration as nobody could confirm the readiness of my tuxedo on the day I was supposed to collect it. This lack of communication forced me to quickly come up with an alternative plan. Even when I tried to cancel or inquire about the status of my order, I was met with delays and unhelpful responses. Nonetheless, the call from the MD was a turning point. Their willingness to listen, apologize, and make amends demonstrated a level of care and commitment that is rare to find these days. Despite the initial mishap, I now appreciate the efforts made to resolve the issue promptly and professionally. In the end, Oliver Brown's exceptional customer service shone through, proving that they value their customers and strive to make things right. I am grateful for the personal attention and quick resolution, and I am now more inclined to give them another chance for my future needs. Thank you, Oliver Brown, for restoring my confidence in your brand with your exemplary customer service.Rediscovering Exceptional In-Store Service at Oliver Brown
Reflecting on my recent online interaction with oliverbrown.org.uk, I must admit that my experience left much to be desired. The struggle to get a response to my inquiries via email and the frustrating inability to reach a live person through phone calls were disheartening. Consequently, my enthusiasm for visiting their physical store waned. It is essential to highlight that my previous encounters with their in-store staff had been nothing short of exceptional. The attentive and personalized service I received face to face had been a significant factor in my loyalty to the brand. However, the stark disparity between the online and offline experiences has caused me to reconsider my patronage. As a discerning shopper who appreciates quality and impeccable service, I believe that a brand positioned at the higher end of the market, like Oliver Brown, should prioritize consistency across all customer touchpoints. The discrepancy between their online presence and in-store experience is detrimental to their brand reputation. I sincerely hope that they address these issues promptly to maintain the loyalty of their valued customers and attract new ones.Unmatched Luxury: Oliver Brown Suit Exceeds Expectations
As someone who appreciates the classic elegance of traditional dinner suits, I was drawn to Oliver Brown's reputation for using premium barathea fabric. Despite some skepticism after reading reviews, I decided to try an ex-rental suit from their website, anticipating a fitted and tailored look. Upon receiving the 42R jacket, I found it to be larger than expected, in line with the advice to size down. However, the real surprise came with the trousers. Promised a slim, tailored fit, I was shocked to receive trousers measuring significantly larger than standard sizes. The pleated design only added to the lack of modern tailoring, reminiscent of a bygone era. While the quality and traditional feel of the suit were undeniable, the mismatch between the product and its online portrayal left much to be desired. The trousers, in particular, strayed far from the sleek, fitted look depicted by the model on the website. Despite these sizing issues and the inability to return the hemmed trousers, the overall quality of the suit speaks volumes. Oliver Brown's attention to detail and luxurious fabric cannot be faulted. Moving forward, transparency in product descriptions is key to setting accurate customer expectations. In conclusion, Oliver Brown offers unmatched luxury in their suits, but improved clarity and consistency in sizing descriptions are necessary for an exceptional customer experience. As I navigate alterations to make the trousers more wearable, I remain appreciative of the brand's commitment to timeless sophistication.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Oliver Brown is a renowned British brand that specializes in luxury formal wear, including suits, shirts, ties, and accessories for both men and boys. With a century-old heritage, Oliver Brown has become synonymous with quality craftsmanship, style, and attention to detail. The company's commitment to traditional British tailoring techniques has garnered a loyal customer base and a strong reputation in the industry.
Pros
- Extensive range of high-quality formal wear for men and boys.
- Impeccable craftsmanship and attention to detail in all products.
- Wide selection of fabric options and customization features.
- Comprehensive sizing guide for accurate fitting.
- Easy-to-navigate website with a clean and user-friendly design.
- Multiple payment options for convenient and secure transactions.
- Regular promotions and discounts to offer value for money.
- Positive reputation and excellent customer reviews.
- Strong commitment to customer service and satisfaction.
Cons
- Relatively higher price range compared to mainstream brands.
- Limited selection of casual wear.
- Shipping costs may not be included in the product prices.
User Experience
Oliver Brown's website provides a seamless user experience, making it easy for customers to navigate through various product categories and find what they are looking for. The clean and intuitive design ensures that users can quickly browse through the extensive range of formal wear options, filtering them based on their preferences. The site also offers detailed product descriptions and high-resolution images, enabling customers to make informed decisions. The checkout process is straightforward, and the website is optimized for mobile devices, providing a great user experience across different platforms.
Pricing and Value for Money
While Oliver Brown's products are positioned at a higher price range, the brand's commitment to exceptional craftsmanship and the use of premium materials justifies the investment. The durability and timeless appeal of Oliver Brown's formal wear make them valuable additions to any wardrobe. Additionally, the brand offers regular promotions and discounts, enhancing the value for money proposition for customers.
Customer Service
Oliver Brown is renowned for its exceptional customer service. The brand ensures that customers receive personalized assistance throughout their shopping journey, whether in-store, via phone, or through online channels. The well-trained and knowledgeable staff go the extra mile to assist customers in finding the perfect fit and style. Moreover, the brand maintains prompt and efficient communication for any queries, feedback, or concerns, ensuring a satisfactory customer experience.
Product Quality and Selection
Oliver Brown prides itself on its commitment to quality. Each garment is meticulously crafted using traditional British tailoring techniques to ensure a perfect fit and superior comfort. The brand uses premium fabrics that undergo rigorous testing for durability and performance. Customers can choose from a wide range of designs, colors, and customization options to suit their preferences. Oliver Brown's products exude elegance, sophistication, and a timeless charm, making them a preferred choice for formal occasions.
Website Usability
The Oliver Brown website is designed with ease of use in mind. It presents a visually appealing interface that effectively showcases the brand's formal wear collection. The website's intuitive navigation allows users to browse through various sections effortlessly. The search functionality and filters make it convenient for customers to find specific products or explore specific categories. The site's fast-loading pages enhance the overall user experience, ensuring a seamless shopping journey.
Returns and Exchanges
Oliver Brown has a customer-friendly returns and exchanges policy. If a customer is unsatisfied with their purchase, they can return the item within a specified time frame for a refund or exchange. The brand ensures a hassle-free process by providing clear instructions and guidelines on their website. However, customers should note that personalized or custom-made items may have limited return options, so it is advisable to check the policy for such orders.
Promotions and Discounts
Oliver Brown regularly offers promotions and discounts to provide customers with added value. These promotions may include seasonal sales, special bundles, or limited-time discounts on select products. Customers are encouraged to check the website or sign up for the brand's newsletter to stay updated on the latest offers and avail the best deals.
Reputation
Oliver Brown has established a strong reputation for its exceptional quality, attention to detail, and commitment to traditional British tailoring. With a century-long heritage, the brand has earned the trust and loyalty of its customers. The positive reputation is further reflected in the numerous favorable reviews and testimonials from satisfied customers. Oliver Brown's association with prestigious events and collaborations with renowned institutions also contribute to its esteemed reputation.
Payment Options
Oliver Brown offers multiple secure payment options, providing customers with flexibility and convenience. Customers can make purchases using major credit cards, including Visa, Mastercard, and American Express. Online payment methods, such as PayPal, are also available to facilitate seamless transactions. The brand ensures the security of customer information through encryption and compliance with industry standards.
Loyalty Programs
Oliver Brown values customer loyalty and frequently rewards its repeat customers. Although the brand does not have a dedicated loyalty program, eligible customers may receive exclusive offers or invitations to special events as a token of appreciation for their continued support. Such rewards further enhance the overall customer experience and encourage long-term relationships.
Customer Reviews
Customers consistently praise Oliver Brown for its unmatched quality, exceptional craftsmanship, and personalized customer service. The brand's attention to detail, prompt delivery, and accurate sizing have garnered numerous positive reviews. Customers appreciate the brand's ability to provide timeless and elegant formal wear suitable for a range of occasions. The positive feedback reflects the brand's commitment to ensuring customer satisfaction.
Community Involvement
Oliver Brown actively participates in community initiatives and supports various charitable causes. The brand understands the importance of giving back and collaborates with organizations that align with its values. Through these initiatives, Oliver Brown demonstrates its commitment to social responsibility and contributes to the betterment of society.
Shipping and Costs
Oliver Brown offers reliable and efficient shipping services to customers worldwide. The brand ensures prompt delivery of orders, taking into account the shipping destination and any customization requirements. Customers should note that shipping costs may vary based on the delivery location and product weight. It is advisable to review the shipping charges during the checkout process to avoid any surprises.
In conclusion, Oliver Brown stands as a distinguished British brand that provides exceptional formal wear for men and boys. With its commitment to quality, craftsmanship, and personalized customer service, Oliver Brown has earned a stellar reputation in the industry. While the higher price range may be a consideration for some, the brand's timeless appeal, value for money, and strong customer satisfaction make it a go-to destination for those seeking refined and sophisticated attire.