Oliverstravels Reviews

Voted Good (5/5)

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20 Reviews

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In the Vacation Rental category

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15% users rated Very Good
70% users rated Excellent
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J Jane Taylor
16 days ago

Unforgettable Experience with Chiara: A Seamless Booking Process!

Embracing the enchanting world of travel, my journey began with Oliver's Travels and the exceptional assistance of Chiara. Her efficiency and helpfulness shone through, guiding me seamlessly through the booking process with a delightful demeanor that made the experience truly unforgettable. Thank you, Chiara, for making my short break not only possible but also stress-free and enjoyable. Your dedication to customer satisfaction truly sets a standard in the travel industry.
S Sarah
17 days ago

Quality choice of holiday houses plus excellent customer service

My review for oliverstravels.com I really appreciate the flexibility with booking - we booked a property in haste but then changed our minds later in the evening. Henry was super helpful in cancelling and rebooking us a more suitable property. Thank you - we're so excited to be heading to a beautiful getaway in France later this year!
S Susanne
18 days ago

Aythami was wonderful

My review for oliverstravels.com Aythami was wonderful to deal with! Quick responses and very helpful. Thank you for making the booking process so easy and pleasant :)
B Bethany Moody
20 days ago

Evie: A Beacon of Excellence at Oliver’s Travels

When I think of exceptional customer service, Evie from Oliver's Travels immediately comes to mind. Her prompt responses and unwavering support have truly set her apart. Not only does Oliver's Travels offer a stunning array of properties, but Evie's dedication to ensuring a seamless experience elevates the entire booking process. From the moment I reached out, Evie went above and beyond to assist me, addressing every query with patience and expertise. Her passion for her role shone through in every interaction, making me feel valued and reassured. I wholeheartedly endorse Oliver's Travels, primarily thanks to Evie's exceptional service. Her commitment to customer satisfaction is truly commendable, and I am grateful to have had the pleasure of working with her. In a world where genuine care and attention to detail can be rare, Evie is a true gem.
H Helen Walker
21 days ago

Going the extra mile

My review for oliverstravels.com I enquired about the number of dogs I could take to a property and Constance replied to say my dogs wouldn’t be allowed. I thought that was it but received an email a few days later from Constance with an alternative property. Although not what I wanted I was very happy that she had researched for me.
J Jules London
21 days ago

Unforgettable Memories Made Easy with OliversTravels.com

Embarking on our dream villa getaway was a breeze thanks to OliversTravels.com. The seamless booking process left us nothing short of impressed. Upon completing our reservation, we anxiously awaited confirmation. To our delight, Chiara from the Olivers Travels team reached out promptly the very next day, providing that personal touch that set our experience apart. Not only did the swift confirmation bring us peace of mind, but the attentive follow-up from the team truly exceeded our expectations. Any lingering inquiries we had were met with thorough responses, showcasing a dedication to customer satisfaction that is truly commendable. Our stay at the villa was nothing short of magical, and we have OliversTravels.com to thank for making it all possible. From the user-friendly booking platform to the personalized customer service, every step of the way felt tailored to our needs. Thank you, OliversTravels.com, for helping us create unforgettable memories with ease.
A Andrea Gabourie
21 days ago

Excellent experience so far

My review for oliverstravels.com Excellent experience so far. Anne from customer service has been very helpful in answering questions and liaising with the homeowner. Very responsive and pleasant. Excited for the trip coming up in a few weeks!
C Car Performance
22 days ago

5 Star Service

My review for oliverstravels.com Very helpful and great service from Aythami. Villa booked without an issue, quick confirmation and clear instructions. Already used the concierge service, very useful with Aythami being a very helpful member of the team!
S Steve Lake
24 days ago

Excellent customer service

My review for oliverstravels.com Not been on the holiday yet but the booking process was largely positive. Slightly frustrating that the dates we put into the website for our chosen villa subsequently turned out to be unavailable (this only came to light after the dates were checked with the owner, they were shown as available online). But Chiara in the customer service team was excellent, giving helpful and prompt answers to our questions and making the whole process run smoothly.
M Magali
27 days ago

Great service

My review for oliverstravels.com Chiara from the Customer Experience Team was super helpful. She flagged some issues with my booking and took the time to liaise with the property owner to address these. She was happy to go back and forth with them and myself until it was resolved. I cannot wait for my holiday now!
O Olivia Mead
28 days ago

We have recently booked our dream…

My review for oliverstravels.com We have recently booked our dream wedding venue through Evie at Oliver’s Travels! Evie has been an excellent venue specialist and has been available at all hours of the day, making our experience stress free. Would highly recommend! We can’t wait for our wedding!!!
J Jon Platt
29 days ago

Great Service

My review for oliverstravels.com Always a huge number of wonderful villas in wonderful places. I spend far too much time admiring the options on the Oliver's Travels website and dreaming and today I actually booked an amazing place in Croatia. The quick responses to my emails made it all very reassuring and easy.
R Robyn Mears
29 days ago

Dorsett cottage booking

My review for oliverstravels.com We have booked a cottage through Olivers travel. Initially I used the reserve option but the dates selected were not accepted by the owner due changeover days. The communication between Olivers travel and myself was quick and effective. There have been no issues to date and we look forward to our break. Hope the cottage looks as lovely in real life!
M Max
30 days ago

Why package holiday ?

My review for oliverstravels.com This is the second time I have used Oliver’s travels - they do select some fantastic and unique properties that are beyond the run of the mill generic properties you can see available elsewhere and yet they seem to still price them at fair and reasonable rates . Why people book holidays at hotels for approaching the same price for a family of four we cannot understand when these properties are accessible . Staff are friendly and helpful as well
A A Nevill
37 days ago

An Exceptional Customer Service Experience with Oliver’s Travels

As a loyal customer of Oliver's Travels, my recent experience with their service has once again exceeded my expectations. Amidst the frenzy of planning a last-minute summer getaway, I found myself in a bit of a bind when there was confusion regarding the dates and availability of the villa I had set my heart on. Just as panic began to set in, Aythami from Oliver's Travels stepped in like a guardian angel, providing unparalleled assistance and resolving the issue promptly. His efficiency, reliability, and genuine commitment to customer satisfaction shone through as he effortlessly sorted out the confusion, ensuring that my dream vacation was back on track. The peace of mind and reassurance I felt after Aythami's intervention reinforced my trust in Oliver's Travels. Their dedicated team's unwavering support and impeccable service have once again proven why they are my go-to choice for memorable holiday experiences. I am grateful for their exceptional customer service and can't wait to embark on yet another unforgettable adventure with Oliver's Travels.

Introduction:

Oliver's Travels is a renowned vacation rental company that offers unique and luxurious holiday homes in various breathtaking locations worldwide. With a vast selection of properties, ranging from cozy cottages to opulent villas, Oliver's Travels aims to provide exceptional accommodation options for discerning travelers.

Pros:

  • Extensive Property Selection: Oliver's Travels boasts a diverse portfolio of handpicked properties in stunning destinations, ensuring that every traveler finds the perfect fit for their vacation needs.
  • High-Quality Accommodation: Each property offered by Oliver's Travels is carefully inspected and meets strict quality standards, ensuring that guests experience a comfortable and memorable stay.
  • User-Friendly Website: Booking a vacation rental with Oliver's Travels is a seamless process, thanks to their intuitive and user-friendly website interface.
  • Customer Service: Oliver's Travels prioritizes exceptional customer service, promptly addressing any inquiries or concerns, and offering personalized support throughout the booking process.
  • Positive Customer Reviews: Many satisfied customers have praised Oliver's Travels for their outstanding properties, attentive staff, and overall unforgettable vacation experiences.

Cons:

  • Pricing: Some people may find the rates for Oliver's Travels properties to be higher compared to other vacation rental options, particularly for peak travel seasons.
  • Limited Loyalty Programs: While Oliver's Travels provides a fantastic vacation experience, their loyalty programs and rewards for returning customers could be further developed.

User Experience:

Oliver's Travels offers a smooth and enjoyable user experience through their website. Users can easily browse properties based on various filters such as destination, property type, and amenities. Each listing provides detailed information, high-quality images, and availability calendars, enabling visitors to make informed decisions.

Pricing and Value for Money:

While Oliver's Travels may appear pricier than some competitors, the value for money is evident in the exceptional quality and unique experiences they offer. The properties are meticulously maintained, often boasting luxurious amenities and unforgettable views, ensuring a truly memorable and worthwhile vacation experience.

Customer Service:

Oliver's Travels is known for providing outstanding customer service. Their team is highly responsive, offering assistance and guidance throughout the booking process and even during the stay. Customers can rely on their support to address any concerns or special requests promptly.

Product Quality and Selection:

Oliver's Travels takes pride in curating a portfolio of high-quality properties. Before being listed on their website, each property undergoes a thorough inspection to ensure it meets their stringent standards. This dedication to quality ensures that guests can trust in the comfort and reliability of their chosen accommodation.

Website Usability:

The Oliver's Travels website is designed with user-friendliness in mind. It features an intuitive interface, easy navigation, and comprehensive search filters. Visitors can effortlessly find their dream vacation rental and book it securely within a few clicks.

Returns and Exchanges:

Oliver's Travels provides clear cancellation and refund policies, which can vary based on the specific property and booking terms. Customers are advised to review these policies before making any reservations. Additionally, they can contact Oliver's Travels' customer service team for further assistance.

Promotions and Discounts:

Oliver's Travels occasionally offers promotions and discounts, providing customers with the opportunity to enjoy their luxury accommodations at reduced rates. These deals are typically featured on their website or communicated through their newsletter, making it worthwhile to stay updated on their latest offers.

Reputation:

Oliver's Travels has built a strong reputation in the vacation rental industry. Their dedication to quality, customer satisfaction, and exceptional properties has garnered a positive reputation from satisfied customers and industry professionals alike.

Payment Options:

Oliver's Travels offers various convenient payment options, including major credit cards, debit cards, and bank transfers. This flexibility ensures that customers can choose the method that suits them best when securing their booking.

Loyalty Programs:

While Oliver's Travels does not have an extensive loyalty program at present, they do value their returning customers. The company may occasionally provide special offers or discounts as a gesture of appreciation to those who continue to choose their services.

Customer Reviews:

Many customers have expressed their satisfaction with Oliver's Travels through positive reviews. From praising the exceptional properties to commending the attentive customer service, these reviews highlight the company's commitment to delivering unforgettable vacation experiences.

Community Involvement:

Oliver's Travels actively participates in community initiatives, supporting local businesses and fostering sustainable tourism practices. They collaborate with property owners and local organizations to ensure that their presence has a positive impact on the communities in which they operate.

Shipping and Costs:

Since Oliver's Travels primarily offers vacation rentals, shipping is not applicable. However, upon booking confirmation, customers receive detailed information about check-in procedures, including directions to the property. Costs associated with the booking, such as rental fees and any additional services, are clearly outlined during the reservation process.

Conclusion:

Oliver's Travels is a trusted and reputable vacation rental company that offers an unparalleled selection of high-quality properties in stunning destinations. With exceptional customer service, attention to detail, and a commitment to creating unforgettable experiences, Oliver's Travels sets itself apart in the industry. While pricing and loyalty programs could be further developed, the overall value for money, luxurious accommodations, and positive customer reviews make Oliver's Travels a top choice for travelers seeking a truly memorable vacation.