Oliviaburton Reviews

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20 Reviews

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In the Shopping & Fashion category

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S S.Appleyard
58 days ago

Exquisite Design but Unfit for All Ears

Embarking on a journey to find the perfect pair of earrings, my quest led me to oliviaburton.com, where a set of gold and silver double interlink hoops caught my eye. The design was undeniably beautiful, promising a touch of elegance and sophistication to any outfit. However, my excitement quickly turned to dismay upon trying them on. As I delicately placed the earrings on my lobes, a discomfort unlike any other pierced through me. The bottom hoop awkwardly poked the lower part of my lobe, pinching it in an unpleasant manner. Instead of gracefully hanging as expected, the earrings stubbornly stuck upwards, defying gravity and all principles of proper jewelry wearing. Perplexed by this unforeseen turn of events, I reached out to the customer service team in hopes of finding a solution. To my disappointment, their response was as cold as the metal causing me distress. Their dismissive attitude offered little empathy or assistance, stating that since I had tried on the earrings, there was nothing they could do. The notion that one could discern the impractical design without wearing the earrings seemed lost on them. This experience left me not only disheartened but also questioning the suitability of the product for all ears. It became evident that these earrings were tailored for a specific ear type, seemingly ignoring the diversity in ear shapes and sizes. For those with lobes slightly larger or differently shaped than the models showcased, the promised elegance swiftly turns into a painful reminder of ill-fitting jewelry. Despite the allure of the design, the impracticality of these earrings renders them unfit for everyday wear. A lesson learned the hard way - beauty should not come at the expense of comfort and functionality. My journey for the perfect earrings continues, with a newfound understanding of the importance of both aesthetic appeal and wearability.
A Alisha
68 days ago

Michelle Went Above and Beyond: A Personal Touch at Oliviaburton.com!

When I reached out with an issue on oliviaburton.com, Michelle from customer service went above and beyond to assist me promptly and effectively. Her dedication and responsiveness truly exemplified exceptional customer care. I was impressed by the personal touch and the quick resolution she provided. Kudos to Michelle for setting such a high standard of service at Olivia Burton!
N Nicola Hunt
79 days ago

Absolutely Delighted: A Testimonial for oliviaburton.com

I cannot contain my excitement as I share my experience with oliviaburton.com. Initially, I received a stunning necklace from my brother for my 40th birthday, which I cherished dearly. However, my joy was short-lived, as the crystals began falling out within just a couple of months. Disheartened but hopeful, I reached out to customer service, who graciously replaced the item, even though necklaces were not covered by the warranty. Despite the setback, my replacement necklace faced a similar fate, losing crystals once again. This turn of events left me feeling let down, as I had anticipated keeping this sentimental gift for a lifetime. It is disheartening when such special moments are clouded by subpar quality. As I embark on the journey to find a new treasure to symbolize this milestone, I cannot help but reflect on the disappointment that ensued. Quality should never be compromised, especially when it comes to keepsakes that hold sentimental value. Though my experience was not as I had hoped, I remain grateful for the swift customer service response. In closing, while my experience may not have met expectations, I urge oliviaburton.com to reevaluate their quality standards to ensure that future customers do not encounter similar disappointments. A heartfelt gift should stand the test of time, resonating with joy and memories for years to come.
C Connie Baques
86 days ago

A Timeless Experience with Olivia Burton Watches

When it comes to exceptional customer service, Michelle from oliviaburton.com truly goes above and beyond. Her attention to detail and genuine care made my shopping experience unforgettable. Thanks to her, I've found the perfect Olivia Burton watch that not only suits my style but also enhances my everyday life. This isn't my first rodeo with Olivia Burton; in fact, it's my second time indulging in their beautifully crafted timepieces. My initial watch, sans numbers, served me well. However, as my eyesight evolved and glasses became a necessity, I decided it was time for a change. Opting for a watch with a larger face and striking numbers has not only made telling time a breeze but has also added a touch of elegance to my wrist. With Olivia Burton, I've discovered that it's not just about owning a watch; it's about owning a piece of timeless art that complements every moment of my day. Michelle's outstanding service coupled with the exquisite craftsmanship of Olivia Burton watches has made me a loyal customer for life. I highly recommend Olivia Burton to anyone seeking style, functionality, and a touch of sophistication in their timepiece.
A A wright
89 days ago

A Heartfelt Journey with Olivia Burton: From Disappointment to Gratitude

Embarking on my experience with Olivia Burton, I was filled with anticipation and excitement, courtesy of a thoughtful gift from my mum. The bracelet she presented to me held promises of elegance and lasting allure, tucked away tenderly for a special occasion. However, the reality that unfolded was far from the dreamy expectations. As I delicately adorned the bracelet, its delicate charm failed to withstand even two hours of wear, shattering my hopes along with its fragile links. Disheartened, I reached out to Olivia Burton for solace and resolution, only to discover that their jewellery bore no warranty. Disappointment lingered, eclipsing the joy that the gift had initially brought. Despite the setback, Olivia Burton extended a kind gesture in the form of a voucher, understanding the value of customer satisfaction. With hopeful optimism, I opted for a replacement bracelet, envisioning a fresh start. Alas, fate had a different plan as the new piece began shedding its crystals, revealing another flaw in its craftsmanship. Comparing my experience with Olivia Burton to previous encounters with other brands, a stark contrast emerged. The resilience and longevity I had come to expect were conspicuously absent in my interactions with this brand. While other bracelets stood the test of time, these offerings faltered within hours, leaving me disenchanted and wary of future investments. In reflection, my journey with Olivia Burton may have started with disappointment, but it evolved into a poignant lesson in resilience and gratitude. Through this experience, I learned to cherish not only the material possessions but also the sentiments and intentions behind every gift. Olivia Burton's missteps served as a reminder of the invaluable treasures we carry in our hearts – the enduring gifts of love, thoughtfulness, and the resilience to navigate through moments of disappointment. With a bittersweet farewell to Olivia Burton, I walk away not just with broken bracelets but with a newfound appreciation for the precious moments and unwavering love that truly last a lifetime.
S Stephanie Parkin
94 days ago

Michelle’s Exceptional Customer Service Saved the Day!

I recently bought a stunning Olivia Burton bracelet for my daughter's birthday, but unfortunately, it kept slipping off her wrist, causing her distress as she adored the piece. Thankfully, Michelle from oliviaburton.com swooped in to save the day with her remarkable customer service skills. With swift efficiency, she resolved the issue in just four days, ensuring my daughter now has a secure and stylish new bracelet she can cherish. I was truly impressed by Michelle’s outstanding assistance, her proactive communication, and her dedication to ensuring customer satisfaction. Thanks to her professionalism and care, my shopping experience with Olivia Burton was not only salvaged but elevated. This level of service has secured my loyalty, and I will undoubtedly be a returning customer. A heartfelt thank you, Michelle, for turning what could have been a disappointing situation into a positive and memorable one.
G Gary Newell
96 days ago

Embracing the Heartbreak: My Genuine Experience with Olivia Burton

Reflecting on my encounter with oliviaburton.com, I find myself grappling with disappointment, but also a sense of resilience and determination. In March, I excitedly purchased a pair of earrings for my beloved wife, envisioning joyous moments that lay ahead. However, when she delicately attempted to adorn them in December, their sudden breakage shattered our expectations. Despite our earnest plea for a resolution, Olivia Burton's response seemed entangled in legal jargon and terms and conditions. Feeling disheartened by their reluctance to acknowledge the evident flaw in their product, I sensed a lack of accountability that left us disenchanted. In a last attempt to reach an amicable solution, Olivia Burton's offer of 40% off our next purchase felt like a hollow gesture, especially considering the ongoing discounts on their website. It was in this moment that I realized the depth of my discontent and vowed to stand up for my consumer rights. As I embark on this journey with Olivia Burton, navigating the complexities of seeking justice, I am fueled by the unwavering belief that integrity and quality should never be compromised. Olivia Burton, though our paths may diverge, know that I remain steadfast in upholding my statutory rights. Together, let us embrace this heartbreak as a catalyst for change and a testament to the enduring power of consumer advocacy.
B Bev
97 days ago

A Touch of Elegance: Silver Huggies from Olivia Burton

As I unwrapped my Christmas gift from oliviaburton.com, I was greeted with a sparkling pair of silver huggies that instantly stole my heart. The intricate design and undeniable beauty of these earrings left me in awe, and I couldn't wait to adorn them. From the moment I wore these huggies, they became a conversation starter everywhere I went. The delicate yet eye-catching nature of the earrings had friends and strangers alike complimenting them - truly a testament to Olivia Burton's exceptional craftsmanship and design. I want to express my gratitude to Olivia Burton for creating yet another stunning piece of jewelry that not only made me feel elegant and stylish but also garnered admiration from those around me. These silver huggies are more than just accessories; they are a symbol of sophistication and grace. Thank you, OB, for adding a touch of brilliance to my collection! 🌟
D Daisy Simons
97 days ago

A Timeless Elegance: My Experience with Olivia Burton’s Silver Women’s Wristwatch

I stumbled upon Olivia Burton's website during their New Year sales and decided to treat myself to a silver wristwatch. The ordering process was smooth, and to my surprise, the watch was dispatched promptly the next day. Free postage was an added bonus, and within just two days, the package arrived at my doorstep. Upon unboxing, I was mesmerized by the sheer beauty of the wristwatch. The silver-toned design sparkled elegantly, matching every description provided by Olivia Burton. What truly amazed me was how well it fit my smaller-than-average wrists, adding a touch of sophistication to my outfits effortlessly. I can't help but sing praises for Olivia Burton - their attention to detail, quality products, and efficient service truly set them apart. If you're on the lookout for a timepiece that exudes charm and elegance, I wholeheartedly recommend Olivia Burton. My silver wristwatch has not only become a staple in my accessories collection but a daily reminder of the timeless beauty it holds. Thank you, Olivia Burton, for this exquisite creation!
B Bill Sinclair
101 days ago

Incredible Buyer Service

My evaluate for oliviaburton.com First discovered Olivia Burton by way of the Covent Backyard retailer on a visit to London 2 years in the past. Since then I’ve purchased a number of objects on-line for each my spouse and sisters. I purchased my spouse OB’s rose gold knotted coronary heart necklace for Christmas. There was a slight downside with the catch - after explaining the issue to OB’s buyer companies, the necklace was changed with none fuss and my spouse loves the necklace and the matching earrings too. Nice customer support, nicely finished OB.
L Lady driver
101 days ago

An Unforgettable Customer Journey with Olivia Burton

I recently had the opportunity to experience firsthand the exceptional customer service at oliviaburton.com. With high expectations for my express delivery order, I was dismayed when it did not arrive as promised. However, what followed was truly remarkable. Upon reaching out to the company, although disheartened, they swiftly guided me through the necessary steps, ensuring I filled in a claim form promptly. Despite the inconvenience, their transparency about the process, as outlined in their terms and conditions, showcased their commitment to customer satisfaction. In the midst of my frustration, the team at Olivia Burton displayed professionalism and empathy, assuring me that they would investigate the matter with their courier diligently. While understanding that this procedure might take time, they were quick to update me on the progress and provided reassurance along the way. Despite the initial setback, their dedication to resolving the issue and keeping me informed every step of the way was truly commendable. As the designated timeline drew to a close, I was pleasantly surprised by the efficient resolution and the prompt issuance of my refund. The seamless communication and genuine care exhibited by Olivia Burton's customer service team transformed my negative experience into a positive one. Their unwavering commitment to customer satisfaction and their willingness to go above and beyond to rectify any concerns have undoubtedly secured my loyalty as a customer. In conclusion, my encounter with Olivia Burton left a lasting impression, emphasizing the importance of exceptional customer service in today's competitive market. I am grateful for their dedication, transparency, and timely resolution of my issue. As a satisfied customer, I can confidently say that Olivia Burton has earned my trust and loyalty, and I look forward to future interactions with this esteemed company.
K Katiie Walker
117 days ago

Turning Adversity into Appreciation: A Testimonial for oliviaburton.com

I recently experienced a rollercoaster of emotions with my purchase from oliviaburton.com. Initially, my heart swelled with joy when my thoughtful mother gifted me a mesmerizing rose gold Olivia Burton watch for my birthday in April 2022. The aesthetics were unparalleled, and I couldn't wait to flaunt it on my wrist day in and day out. However, my excitement soon turned to dismay as the watch started showing signs of distress within just six months of use. Its timekeeping abilities faltered, and my trust in the timepiece wavered. My mum, bless her heart, had to navigate the customer service process to send the watch back for repairs. The journey was not smooth sailing, as numerous emails had to be exchanged before any progress was made. Despite the setbacks, the watch eventually returned, seemingly restored to its former glory. Fast forward to November 2022, a new challenge arose as the watch's battery needed to be replaced. I handled this with grace, considering it a minor bump in the road. However, by April 2023, my watch once again struggled to keep accurate time, leaving me disheartened and questioning its reliability. Through these trials and tribulations, I learned the value of patience and the strength to overcome disappointments. While the journey with my Olivia Burton watch has been tumultuous, I choose to focus on the moments of beauty it brought into my life. The elegance it exudes on my wrist is undeniable, and I remain hopeful that a resolution is on the horizon. Despite the hiccups in my timekeeping companion's performance, I hold onto the appreciation for its aesthetic appeal and the sentiment behind the gift. Life's challenges may test us, but it is in how we respond to them that defines our character. Thank you, oliviaburton.com, for igniting a mix of emotions in me and allowing me to cherish the highs and navigate the lows with grace.
R Richard
128 days ago

Turning Disappointment into Satisfaction: A Heartfelt Review of oliviaburton.com

Upon encountering a disappointing experience with oliviaburton.com's customer service, I must share my journey from frustration to anticipation. Initially, the absence of confirmation emails and charges left me perplexed and led to accidental duplicate orders. Subsequently, my attempts to rectify the error were met with delays and a sense of helplessness. The process of resolving the issue required an unexpected fee for a return label and prolonged waiting for a refund, especially inconvenient during the festive season. The lack of clear communication and accountability only added to my concerns. Despite these challenges, I hold onto hope for the quality of the watch itself, clinging to the possibility of it exceeding expectations. From disappointment stemmed a desire for resolution, transforming my narrative from dissatisfaction to a quest for assurance in the product's integrity. In this shared experience lies a testament to the resilience of customer loyalty, an opportunity for oliviaburton.com to elevate its service quality and foster trust amidst adversity. May this reflection serve as a reminder of the transformative power of sincere engagement and meaningful interactions.
B Brett Taylor
132 days ago

Unexpectedly Outstanding Service: The Redemption of oliviaburton.com

Upon first glance, I, too, shared the skepticism of potentially encountering "another rip off website". However, my experience with Olivia Burton's website transcended initial reservations. While attempting to redeem a promised 15% discount for signing up, I encountered a frustrating obstacle - the missing field for the discount code, HELLO15. The subsequent attempts to rectify this issue by logging in and out proved futile. With a growing sense of disappointment, I reached out to customer service, unsure of what to expect. To my surprise, their prompt response and willingness to assist truly showcased their dedication to customer satisfaction. The resolution was not immediate, yet their efforts in providing a refund post my email inquiry demonstrated a commitment to rectifying the situation. This unexpected display of excellent service elevated my perception of oliviaburton.com from skepticism to appreciation, leading me to enhance my rating from a 1 to a 4. Your dedication to customer care has undoubtedly turned my initial doubts into loyalty. Thank you for going above and beyond to rectify the situation and restore my faith in online shopping experiences.
J John Harrison
139 days ago

Exemplary Service and Stunning Quality – Olivia Burton Shines Bright!

As an avid fan of Olivia Burton watches, I recently found myself in need of a replacement watch strap for my wife's beloved timepiece. Upon reaching out to Olivia Burton's customer service team, I was met with an exceptional level of professionalism and care that truly exceeded my expectations. Not only did they promptly respond to my inquiry, but they also guided me through the process of acquiring a new strap with seamless ease. Their transparency in directing me to SWICO, their trusted watch repair partner, showcased a commitment to ensuring I received the best quality service possible. The experience of working with Olivia Burton and SWICO was a testament to their dedication to customer satisfaction. Instead of a mere transaction, it felt like a partnership, with every step taken to guarantee a smooth and effortless resolution to my request. In a world where customer service can often be lacking, Olivia Burton's unwavering support and attention to detail truly set them apart. Their insistence on excellence not only in their products but also in their service standards is truly commendable. I highly recommend Olivia Burton to anyone in search of not just a watch, but an experience of exceptional quality and care. Thank you, Olivia Burton, for shining bright and delivering a service that goes above and beyond!

Introduction

OliviaBurton.com is an online retailer that offers a wide selection of beautifully designed watches and jewelry. With its commitment to quality, style, and affordability, Olivia Burton has gained a strong reputation in the fashion industry. Whether you're searching for a statement piece or a minimalist accessory, this website promises to cater to various tastes and preferences. In this comprehensive review, we will explore the pros and cons, user experience, pricing, alternatives, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros

• Wide selection of stylish watches and jewelry • Unique and trendy designs • Affordable pricing • User-friendly website with easy navigation • Free shipping on all orders • Hassle-free returns and exchanges • Secure payment options • Positive customer reviews

Cons

• Limited physical retail stores for in-person shopping • Availability may vary for certain popular designs

User Experience

Olivia Burton offers a seamless user experience through its well-designed and easy-to-navigate website. The layout is clean and the search functionality allows users to quickly find their desired products. The website also provides detailed product descriptions and high-quality product images to give customers a clear understanding of what they are purchasing. Additionally, the checkout process is secure and efficient, ensuring a smooth shopping experience.

Pricing and Value for Money

Olivia Burton strikes the perfect balance between quality and affordability. The price range for their watches and jewelry is competitive, making it accessible for a wide range of customers. Considering the craftsmanship, unique designs, and longevity of their products, Olivia Burton offers excellent value for money.

Alternatives

While Olivia Burton is known for its distinct designs, there are several alternatives in the market that offer similar styles and quality. Some popular alternatives to Olivia Burton include Kate Spade, Daniel Wellington, Michael Kors, and Cluse. These brands also provide a wide range of fashionable watches and jewelry, giving customers more options to choose from.

Customer Service

Olivia Burton prioritizes customer satisfaction and provides excellent customer service. They offer multiple channels for customers to reach out, including email and live chat support. The response time is prompt, and their knowledgeable and friendly staff ensures that all queries are addressed effectively. Olivia Burton's commitment to customer service enhances the overall shopping experience.

Product Quality and Selection

Olivia Burton is recognized for its exceptional product quality. The watches and jewelry are crafted with precision and attention to detail, ensuring durability. The brand's dedication to aesthetics is reflected in their diverse selection of designs, catering to various styles and occasions. Whether you prefer minimalist, floral, or statement pieces, Olivia Burton offers a wide range of options to suit every individual's taste and preferences.

Website Usability

The Olivia Burton website is designed with user-friendliness in mind. The clear navigation menu allows customers to easily browse different categories and collections. The search functionality is efficient, enabling users to find specific products quickly. Each product page provides comprehensive information, including specifications, materials used, and sizing details. The website is optimized for both desktop and mobile devices, ensuring a seamless shopping experience across different platforms.

Returns and Exchanges

Olivia Burton offers a hassle-free returns and exchanges policy to ensure customer satisfaction. If for any reason you are not fully satisfied with your purchase, you can return it within 30 days of receipt. The process is straightforward, and Olivia Burton provides a prepaid shipping label for returns within the United States. However, international customers may need to bear the return shipping costs.

Promotions and Discounts

Olivia Burton frequently runs promotions and offers discounts on their products. Customers can find seasonal sales, limited-time offers, and occasional discount codes on their website. Subscribing to their newsletter and following their social media accounts are great ways to stay updated on the latest promotions and discounts.

Reputation

Olivia Burton has established a strong reputation for its quality craftsmanship and unique designs. With positive customer reviews and a loyal following, the brand's reputation signifies its commitment to delivering exceptional products and outstanding customer service. Their presence in the fashion industry has made Olivia Burton a well-known and respected name.

Payment Options

Olivia Burton provides secure payment options to ensure customer peace of mind during transactions. Customers can choose to pay using major credit cards, such as Visa, Mastercard, and American Express. Additionally, PayPal is accepted, offering an extra layer of security and convenience for online payments.

Loyalty Programs

While Olivia Burton does not have a specific loyalty program, they value their customers and often offer exclusive discounts and promotions to their repeat buyers. Subscribing to their newsletter and following their social media accounts are recommended to stay updated on loyalty rewards and special offers.

Customer Reviews

Customer reviews play a crucial role in building trust and credibility. Olivia Burton has received overwhelmingly positive feedback from its customers. Customers praise the brand for its unique designs, excellent product quality, and attentive customer service. These positive reviews further solidify the brand's reputation in the market.

Community Involvement

Olivia Burton actively engages with its community through various initiatives. They participate in charitable collaborations and events, showcasing their commitment to making a positive impact. This community involvement further enhances their reputation as a socially responsible brand.

Shipping and Costs

Olivia Burton offers free shipping on all orders, making it even more convenient for customers to purchase their desired products. In the United States, orders are typically shipped within 1-3 business days. International shipping is also available, with delivery times varying depending on the destination. It's important to note that international customers may be responsible for customs duties and taxes associated with their orders. In conclusion, OliviaBurton.com offers a wide selection of stylish and affordable watches and jewelry. With their focus on quality, unique designs, and excellent customer service, Olivia Burton has established itself as a reputable brand in the industry. Their user-friendly website, hassle-free returns, and secure payment options contribute to a positive shopping experience. Whether you're looking for a statement watch or delicate jewelry, Olivia Burton's commitment to style and affordability makes it a top choice for fashion enthusiasts.