Oluxury Reviews

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16 Reviews

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In the Clothing Store category

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W William Schofield
27 days ago

Great customer service sorting out DHL

My review for oluxury.com I purchased a Canada Goose jacket which was competitively priced. I emailed to say I needed it urgently and delivery was 4 days (even with the DHL issues). It unfortunately got stuck in DHL UK customs to pay import duty/tax. I emailed Oluxury who responded straight away to say they would look into this with DHL Italy as they had shipped it incorrectly. It got sorted very quickly and happy with the item
C Christine
37 days ago

Buyers beware I bought a £165 top from…

My review for oluxury.com Buyers beware I bought a £165 top from this company which I sent back to Italy at my own expense and it would outside their 16 days which was in the smallest print possible. They are now refusing refund or to send the top back to me unless I pay for postage and the company is based in Italy. DONT BUY FROM!
Y Yana Demi
93 days ago

Absolutely amazing

My review for oluxury.com Absolutely amazing! I was hesitated to buy reading all the reviews... but I placed my order and it came in 2 days, with no extra tax on delivery to the uk. 100% authentic item and at the best price! Super happy! Will shop again!
F foxylock
112 days ago

A True Gem: OLuxury Saved the Day

My experience with oluxury.com was nothing short of exceptional. After a disappointing situation with another retailer, I turned to OLuxury in a moment of desperation. Despite my initial reservations due to the limited reviews, I took a leap of faith. Placing my order at 2:30 PM, I was astounded to receive my parcel in less than 24 hours. The speed of delivery left me in awe, but what truly delighted me was the impeccable condition of the product and the unexpected discount I received. This whole experience with OLuxury has left me beyond pleased, and I can confidently say that they have won me over as a loyal customer. I am truly grateful for their efficiency, quality, and the overall positive shopping experience. OLuxury, you have earned my trust, and I will certainly be returning for more.
A Anoniem
140 days ago

AVOID AVOID AVOID!

My review for oluxury.com AVOID AVOID AVOID! Buyers beware, if you are thinking about purchasing here, it’s really not worth the hassle!! DON’T DO IT!! This is a fraudulent company that has robbed me from my money. I received an empty parcel however they refuse to solve this problem. They ignore messages and show absolutely no care or customer service for the situation. Very saddening when you spend hundreds of hard on euros. I will not let this situation rest and unfortunately needed to instate legal help. Like I said this company refuses to adhere to normal consumer rights and I will probably lose a lot of time and money battling this.
S Sunita
158 days ago

Unforgettable Shopping Journey with oluxury.com – A UK Delight!

Let me start by saying, my purchase from oluxury.com was nothing short of extraordinary! Being an avid fashion enthusiast, I recently treated myself to a stunning Valentino bag through their website, and the entire experience was simply fantastic. Firstly, let's talk about the delivery - lightning fast and immaculate packaging. The Valentino bag arrived on my doorstep in pristine condition, which truly reflected the care and attention oluxury.com puts into their products. Not only was the bag a steal compared to other luxury retailers like Farfetch, but the level of customer service I received was unparalleled. When I had a query about my order, I decided to give them a call. To my surprise, they picked up immediately, and the representative addressed my concerns with utmost professionalism and friendliness. oluxury.com has truly won me over with their top-notch products and exceptional customer service. I wholeheartedly recommend them to anyone looking for a seamless and delightful shopping experience. Thank you, oluxury.com, for making my Valentino purchase to the UK a truly memorable one!
K Karolina Molda
203 days ago

Exceeding Expectations: A Testimonial for Oluxury.com

When I stumbled upon Oluxury.com, I was cautiously optimistic about their claims of fast delivery and great prices. However, after making a purchase, I was pleasantly surprised to find that they didn't just meet my expectations; they exceeded them! The delivery was not just fast—it was lightning-speed! I received my order in record time, much quicker than I had anticipated. This level of efficiency and commitment to customer satisfaction truly sets Oluxury.com apart from other online retailers. And let's talk about the prices. Not only were they great, but they were unbeatable! I saved a significant amount of money compared to other websites offering similar products. Oluxury.com truly delivers on their promise of providing quality products at affordable prices. Overall, my experience with Oluxury.com was nothing short of fantastic. From the seamless browsing experience on their website to the lightning-fast delivery and unbeatable prices, this online retailer has won me over as a loyal customer. I highly recommend Oluxury.com to anyone looking for a top-notch online shopping experience.
M Meg Fowler
245 days ago

Super fast delivery, great sale!

My review for oluxury.com Brilliant service start to finish. I'm uk based, got great price (inc all taxes). Shipping is £15 but I placed order on Sunday morning, got delivered on Tuesday afternoon! Would defo use again.
J Jennifer Wu
328 days ago

An Unexpected Journey of Disappointment Turned into a Lesson of Resilience

Deeply disheartened by my experience with oluxury.com, I embarked on a quest for the perfect $800 Amina Muaddi Gilda sandal, only to be met with a stark reality - a misleading photo and description on their website. The stunning shoes I had eagerly anticipated bore little resemblance to what arrived at my doorstep. Despite reaching out to the company, my hopes were shattered as they stood firm on a no-refund policy, leaving me disillusioned and frustrated. The disappointment lingered, but it was not the end of my journey. Through this adversity, I learned the value of perseverance and the importance of thorough research before making online purchases. While the sandals may not have been as expected, the experience has equipped me with the wisdom to navigate future shopping endeavors with caution and resilience. Oluxury.com may have faltered in their representation, but the lessons I gleaned from this encounter have enriched my consumer awareness and empowered me to make more informed decisions in the future.
P Peter Chant
362 days ago

Exquisite Borsalino Hat: A Must-Have At Unbeatable Prices!

As a passionate hat collector, stumbling upon oluxury.com was a stroke of luck. The moment I laid eyes on the Borsalino hat, I knew it had to be mine. Placing my order was seamless, and the anticipation built as I awaited its arrival. When the package finally reached my doorstep, I was in awe of the meticulous packaging that ensured my prized possession was unscathed. The craftsmanship of the hat exceeded my expectations, a true testament to Borsalino's renowned quality. What truly impressed me was the swift delivery all the way from Italy in just four days! This level of service and attention to detail has undoubtedly earned my loyalty. I look forward to my next purchase, knowing that oluxury.com offers not only exceptional products but a shopping experience that delights at every turn.
C Claudiu Costoiu
395 days ago

From Doubt to Delight: A Satisfied Customer’s Journey with Oluxury.com

As a hesitant online shopper, I took a leap of faith and placed an order with Oluxury.com. To my pleasant surprise, the service exceeded all my expectations! Not only did I receive my item promptly, but the next-day delivery left me in awe. The impeccable service and timely delivery have transformed me from a skeptic to a loyal customer. Oluxury.com has truly won me over with their efficiency and reliability. Thank you for restoring my faith in online shopping!
M Monique
398 days ago

Faulty poor quality bags

My review for oluxury.com Ordered a jaquemus bag and the quality is absolutely terrible I would even believe its fake. Glue is coming off all the corners and the bottom of bag is all wrinkled. Contacted customer service and they only offer 10% off no replacement for faulty product. Disgusting
D Dianne Rocks
466 days ago

Ordered UGGS from Oluxury

My review for oluxury.com Ordered UGGS from Oluxury, they were delivered within 5 days, they're perfect I'm delighted with delivery, the beautiful way they were boxed and wrapped its 5* from me will definitely be using Oluxury in the future
J Jaimie
491 days ago

Absolute nightmare don’t order from…

My review for oluxury.com Absolute nightmare don’t order from them. They sent me an email to confirm the size I had ordered but it was wrong, I responded 5 times and was ignored. The item then completely sold out and still no response from them, I have had to raise it with PayPal to try for a refund. They have £150 of my money and I have no item and they don’t respond to anything. They’re scammers
W Wasy
548 days ago

Just perfect !

My review for oluxury.com Just perfect. Caring wrapping,fast shipping. If I may make one request, I think the quality of the images of the products should be improved. This time I had no problem because I fully checked the color on other sites before buying the bag, but if I had believed the color on this site, I would never have bought it. I think that would be a great shame for the store. Anyway I LOVED my bag !

Introduction:

Oluxury.com is an online luxury store that offers a wide range of high-end products, including fashion accessories, jewelry, home decor, and more. With a focus on providing a seamless shopping experience and curated selection of luxury items, Oluxury.com has gained popularity among discerning customers worldwide. In this editorial review, we will delve into various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros: Oluxury.com offers a wide range of luxury products from renowned brands, ensuring high-quality and authentic purchases. The website is user-friendly, with intuitive navigation and detailed product descriptions. Oluxury.com provides excellent customer service, prompt responses to queries, and a hassle-free returns and exchange policy.
  • Cons: The pricing of items on Oluxury.com may be higher compared to some other online luxury retailers. Limited stock availability for certain items can sometimes lead to disappointment.

User Experience:

Oluxury.com provides a seamless user experience, with a well-structured layout and visually appealing design. The website's easy-to-use search function and filters allow users to find specific products efficiently. The product pages offer comprehensive information, including detailed descriptions, high-resolution images, and customer reviews, enabling shoppers to make informed purchasing decisions.

Pricing and Value for Money:

While Oluxury.com may not always offer the most competitive pricing, the website compensates for this with its commitment to offering authentic and top-quality luxury products. Customers can be assured of the utmost value for their money when purchasing from Oluxury.com.

Customer Service:

Oluxury.com prides itself on exceptional customer service. The support team is responsive, providing prompt assistance through various channels, including email, live chat, and phone. They handle queries, concerns, and after-sales issues efficiently, ensuring customer satisfaction.

Product Quality and Selection:

Oluxury.com collaborates with renowned luxury brands, offering a curated selection of high-quality products. Each item undergoes strict quality control checks to guarantee authenticity and pristine condition. The website continuously updates its inventory to provide customers with the latest luxury trends.

Website Usability:

Oluxury.com's website is well-designed and easy to navigate. The intuitive layout allows for seamless browsing and effortless product discovery. The search function and product filters aid in finding specific items quickly. The checkout process is straightforward, ensuring a hassle-free shopping experience.

Returns and Exchanges:

Oluxury.com has a customer-friendly returns and exchange policy. Customers can request returns or exchanges within a specified timeframe, provided the product remains in unused, original condition. The website provides detailed instructions and labels for return shipping, ensuring a smooth process.

Promotions and Discounts:

Oluxury.com occasionally offers promotions and discounts, allowing customers to purchase luxury items at more affordable prices. These promotions are often featured prominently on the website and communicated through the newsletter, enticing customers to take advantage of the special offers.

Reputation:

Oluxury.com has gained a positive reputation for its commitment to providing authentic luxury products, excellent customer service, and a seamless shopping experience. The website's emphasis on quality, reliability, and customer satisfaction has earned the trust of many discerning shoppers.

Payment Options:

Oluxury.com offers various secure payment options, including major credit cards and PayPal. This flexibility allows customers to choose the payment method they are most comfortable with, ensuring a safe and convenient transaction process.

Loyalty Programs:

Oluxury.com currently does not have a loyalty program in place. However, the website occasionally offers exclusive deals and discounts to loyal customers through newsletters or promotional campaigns.

Customer Reviews:

Customer reviews play an essential role in shaping the reputation of Oluxury.com. The website prominently showcases customer reviews on individual product pages, allowing potential buyers to gain insights into the quality, fit, and overall satisfaction of previous customers.

Community Involvement:

Oluxury.com actively participates in charitable initiatives and community involvement programs. The website collaborates with select luxury brands that demonstrate a commitment to social and environmental causes, ensuring that shoppers can support ethical and responsible businesses.

Shipping and Costs:

Oluxury.com offers worldwide shipping, providing customers with the convenience of shopping from anywhere. The website provides transparent shipping information, including estimated delivery times and associated costs, ensuring customers are well-informed before making a purchase.

In conclusion, Oluxury.com stands out as a reliable and customer-centric online luxury retailer. With its wide range of authentic luxury products, seamless user experience, excellent customer service, and commitment to quality, Oluxury.com is an excellent choice for discerning shoppers looking for premium products and a trustworthy online shopping experience.