Onekingslane Reviews

Voted Poor (2/5)

165 Votes

20 Reviews

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In the Furniture Store category

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65% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
30% users rated Excellent
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N Nancy
16 days ago

Terrible service and follow thru on order!

My review for onekingslane.com My son and I placed an order for a queen headboard in November 2023. We received immediate confirmation and my credit card was immediately charged (over 1000.00) with est delivery date in mid January. We are in mid February and I have not received the headboard nor any update or communication why it is delayed or new estimated delivery. I called customer service and got a virtual assistant which kept repeating our order could not be found, called back and was given option to speak to person if willing to queue for 10 minutes (waiting 25 minutes then got disconnected) called back and waited, got a live customer service rep. She could not find our order even though I shared the order number, date and delivery address. She finally found it and told me item was delayed and could not give me any timeline or delivery date!!! (even though I have been charged over 1,000.00!!) I told her that didn't work to have no new est of delivery and I cannot assure I will be at address to receive bcs I am seasonable resident. I told her I need to cancel since they can't give answers or any info. She was very rude then and said my request will be submitted and I will receive reply in 48 hours and hung up! Well, that was 6 days ago and no response. Not sure what to do! I think next step is to report One Kings Lane to my Visa credit card and see what they can do.
C Cynthia Jacobs
21 days ago

DO NOT USE THIS COMPANY IF YOU EVER…

My review for onekingslane.com DO NOT USE THIS COMPANY IF YOU EVER NEED TO GET A REFUND!!!! I bought a $321.00 duvet cover, sent it back within a month, almost 3 MONTHS later, no refund. Still being given the run around. This company is a FRAUD!
A Abby
27 days ago

I placed an order mid January for an 11…

My review for onekingslane.com I placed an order mid January for an 11 inch rustic brown jar and days past the date it was supposed to arrive, I called their customer service line and after an extremely long hold time, was told that my jar was delivered to a different state and they would contact the vendor and notify me as to the response. Finally heard back days later that the vendor never responded and then another week passed. I phoned them again and they told me they had contacted the vendor multiple times (no one ever told me this or followed up) and no response. I had the exact same thing happen with one kings lane with a different jar from the same collection, months prior, it never arrived and I had to keep calling and someone finally told me it wasn’t available anymore. I asked to speak to a supervisor and was told there were none available and I could expect a call back within a couple days. I asked the representative why they would continue to use a vendor that isn’t responding and making so many errors?? I also asked for a replacement and for it to be expedited and that wasn’t an option. Zero help, no one there seems to care. To top it off, they sent me a return label, but there’s nothing to return bc I never received it.
J Jalpa Patel
27 days ago

A Touch of Excellence at OneKingsLane

Having dealt with various online retailers, my experience with OneKingsLane stood out for all the right reasons. The customer service agent I interacted with displayed a remarkable level of professionalism, attentiveness, and empathy that truly surpassed my expectations. Despite a slight delay in the delivery of my order, the agent proactively kept me informed every step of the way, ensuring that I was well-informed and reassured. Their willingness to go above and beyond to address my concerns and provide timely updates reflected a genuine commitment to customer satisfaction. Moreover, when I encountered an issue with a missing item in my delivery, the agent promptly resolved the issue with utmost efficiency and courtesy. Their proactive approach and dedication to ensuring a positive customer experience left a lasting impression on me. In a time where exceptional customer service is rare to come by, I am truly grateful for the outstanding support I received from OneKingsLane. It is evident that their team values customer satisfaction as a top priority, making them a standout in the e-commerce industry. Thank you, OneKingsLane, for exemplifying excellence in customer service. I look forward to continued patronage and recommend your services to all seeking a seamless and delightful shopping experience.
D Debbie
35 days ago

The worst

My review for onekingslane.com The worst. Multiple calls to customer no-service. All they do is tell you what they won’t do, they do nothing. Order is weeks late, no call from delivery company to schedule. Eventually found delivery company contact info for my area, called them and scheduled delivery. Today’s delivery day, took two calls to get delivery service to answer the phone, now told delivery will be hours late. No regard for your time. No platitudes about being sorry, and reaching out to you via email, yada yada, please. You have the history and flat don’t care, I understand. Goal here is to warn others so they don’t experience the same.
B Becky
42 days ago

A True Gem Found: Exceptional Quality and Service

I came across onekingslane.com while searching for unique barstools, and I must say, the experience was beyond delightful. The barstools I ordered exceeded my expectations in terms of quality and aesthetics. They added a touch of elegance to my home that I had been longing for. What truly sets One Kings Lane apart is their exceptional customer service. When the barstools didn't quite fit the space as I had hoped, their team went above and beyond to help me find the perfect solution. They guided me through the return process seamlessly, ensuring a hassle-free experience. While some may be deterred by return policies, I found their transparency in the fine print to be reassuring. Unlike other retailers, One Kings Lane values clarity and honesty, ensuring that customers know what to expect every step of the way. In a world where online shopping can often feel impersonal, One Kings Lane brings a personal touch that is truly commendable. Their commitment to customer satisfaction is evident in every interaction, making me a loyal customer for life. If you're looking for quality pieces and exceptional service, look no further than One Kings Lane.
D Dottie Ruiz
45 days ago

Every time I call they drop me after…

My review for onekingslane.com Every time I call they drop me after waiting for 30 minutes. They overcharged me by $150. Trying to cancel order. They now tell me it won’t be here for 3 months but did not say that when I ordered it. Very bad experience!!
M MooShu
46 days ago

I did receive my headboard

My review for onekingslane.com I did receive my headboard, it’s nice, but not worth the $600 I paid. The struts for this headboard are too tall…so unless your bed it 26 inches or taller there will be a few inches of a gap btwn the mattress and bottom of this headboard. Customer service says sorry…but nothing they can do. Some day we will all get fed up hopefully and start shopping at brick and mortar stores again.
L Linda Humphries
56 days ago

Poor customer service and communication when things go wrong

My review for onekingslane.com I ordered a chair and sofa from OKL on August 5 ( Miles Talbot custom made ). They were delivered on November 14 and I immediately notified OKL that the chair had a manufacturing fault. After emails back and forth a pick up was arranged for December 12. It is now January 9 - almost a month later and I still have not received a refund into my account despite my emails and being told on December 23 that my refund had been processed . As previous customers have related - phoning OKL is a case of being kept on hold indefinitely. I would not recommend buying from OKL in spite of the wonderful items they can provide. Their customer service is terrible and there are other companies who can provide much better service when things go wrong which they often do. Update on this review / situation . Although OKL responded quickly to this review and I immediately emailed them as requested - I have not had any update since regarding the money that is owed to me. Until the refund is in my bank account their words are meaningless. As demonstrated they can act quickly when it suits them otherwise drag their feet. Either this is deliberate on their behalf or their systems are so broken they cannot get things done. Next step will be to get my bank involved.
D DH
70 days ago

This is terrible company to order from

My review for onekingslane.com This is terrible company to order from. The company has no customer service. Ordered a Christmas gift in late November and received an email indicating it would be delivered by 12/21. No tracking since or that the item even shipped. I ordered from OKL years ago with a similar shipping experience. No different ten years later. Lesson learned. Buyer Beware!
L Lauryl & Andy Boyum
89 days ago

Are zero stars available

My review for onekingslane.com Are zero stars available? The worst communicators - waited 3-4 months for an item on back order, was told it was ready to be picked up, nothing for a week so called back and was told it would be another 3-4 months. We needed this in time for Christmas and now will be scrambling. Do not recommend using this company.
S Suzanne Stebila
92 days ago

I ordered my two couches Feb 28,2023…

My review for onekingslane.com I ordered my two couches Feb 28,2023 and finally canceled Dec 4, 2023 after many promises of delivery. This is unacceptable. They are still selling this same couch, does anyone ever get their order? Now it is nearly Xmas and I still have no furnture. The one star is for the customer operator because they at least apologized. I even offered to come and get the couches. Do not order from this company.
E Ella A.
99 days ago

Never order from this company ever!!!

My review for onekingslane.com Never order from this company ever!!! I waited to talk to customer service for almost an hour on hold. The person who finally “helped” me was so rude. The sales price on two items I wanted to purchase did not reflect the discount in my cart. Instead of helping me, she said they weren’t on sale and removed the discount price even though they were clearly labeled reduced! I expect them to go bankrupt like Bed, Bath and Beyond who supposedly bought them.
A Andrew Marshall
111 days ago

Do NOT order from this scam company

My review for onekingslane.com Do NOT order from this scam company. My $2,000 chandelier arrived in shambles and they won’t return my calls or emails about a return/refund EVEN though I provided them all the photographic evidence of it damaged WITH the delivery man in the photos and the damage noted on the delivery slip. I’m having to dispute the charge with my credit card company now. What a pain!! Don’t listen to their responses to these reviews. I’ve emailed them and they don’t respond to those either.
D DL
292 days ago

Exceptional service

My review for onekingslane.com I ordered a cabinet and after living with it for awhile a mistmatch in finish on one of the drawers was driving me crazy. I reached out and Bianca E. tried to have the manufacturer replace the drawer. When they couldn’t she helped me get the whole piece replaced at no charge. Her outstanding follow through and problem resolution will make One King’s Lane my first look for new furniture.

Introduction

One Kings Lane is an online retailer that specializes in home decor, furniture, and accessories. With a vast selection of stylish and unique products, this website has become a go-to destination for interior design enthusiasts and homeowners looking to elevate their living spaces. In this review, we will delve into the pros and cons of shopping on One Kings Lane and evaluate various aspects of the website's user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros

  • Extensive product selection featuring a wide range of home decor items, furniture, and accessories.
  • Pivotal partnerships with top brands, designers, and artisans, ensuring high-quality and unique products.
  • User-friendly website interface that allows for easy navigation and a seamless shopping experience.
  • Regularly updated inventory with new arrivals and curated collections to inspire shoppers.
  • Exclusive sales and promotions providing significant discounts and savings on premium home items.
  • Strong customer reviews and positive reputation in the online home decor market.

Cons

  • Some products may be pricey compared to other online home decor retailers.
  • Limited physical store locations, making it primarily an online shopping experience.
  • Shipping costs can vary, especially for larger items or international orders.

User Experience

One Kings Lane offers a well-designed website that enhances the user experience. The intuitive navigation menu allows customers to search by category, style, room, or brand, making it effortless to find exactly what they are looking for. The website's sleek and modern design provides an elegant backdrop for the products, and the high-quality visuals and detailed product descriptions give customers a clear understanding of each item. Additionally, One Kings Lane offers an effective search function and helpful filters to refine product searches, helping users find their desired items swiftly.

Pricing and Value for Money

One Kings Lane offers a wide range of products at varying price points to accommodate different budgets. While some items may appear more expensive compared to other online home decor retailers, the superior quality and unique designs justify the price. One Kings Lane also frequently offers exclusive promotions and discounts, which allows customers to secure their desired products at more affordable prices, providing excellent value for money.

Customer Service

One Kings Lane prides itself on providing exceptional customer service. Their knowledgeable and friendly customer support team is readily available to assist customers with any queries or concerns they may have. Whether customers need help with product information, order status, or returns and exchanges, One Kings Lane values their customers' satisfaction and strives to resolve any issues promptly and efficiently.

Product Quality and Selection

One Kings Lane collaborates with renowned brands, designers, and artisans to curate a collection of high-quality products. Their extensive selection spans various categories, styles, and price ranges, ensuring customers can find the perfect pieces to suit their individual tastes and needs. Each product is carefully vetted to meet the website's standards of quality and craftsmanship, guaranteeing that customers receive exceptional items for their homes.

Website Usability

One Kings Lane's website is user-friendly and well-organized, demonstrating a commitment to providing customers with a seamless shopping experience. The intuitive interface allows for easy navigation, with clear category labels and helpful filters to refine search results. The website also loads quickly, minimizing any frustration while browsing. Overall, One Kings Lane prioritizes usability, ensuring customers can effortlessly explore their vast product offerings.

Returns and Exchanges

One Kings Lane establishes a customer-oriented returns and exchanges policy. If buyers are not satisfied with their purchase, they can initiate a return within a specified timeframe. The website provides clear instructions for the return process, including prepaid shipping labels. Although return shipping fees may apply, One Kings Lane's commitment to customer satisfaction ensures that returns are handled efficiently and to the customers' ultimate satisfaction.

Promotions and Discounts

One Kings Lane regularly offers promotions and discounts to enhance the shopping experience for their customers. Exclusive sales and limited-time offers provide opportunities to purchase premium home items at more competitive prices, ensuring that shoppers can find great deals on their desired products. By subscribing to their newsletter or following their social media channels, customers can stay updated on the latest promotions and discounts.

Reputation

One Kings Lane has established a strong reputation in the online home decor market. With years of experience, the company has proven its commitment to providing high-quality products and exceptional customer service. Positive customer reviews and testimonials attest to the company's reliability and credibility in the industry. Moreover, One Kings Lane's partnerships with renowned brands and designers further reinforce its reputation as a trusted retailer in the home decor space.

Payment Options

One Kings Lane offers convenient and secure payment options to improve the shopping experience. Customers can use major credit cards, including Visa, Mastercard, American Express, and Discover, to make their purchases. Additionally, One Kings Lane accepts payments through PayPal, facilitating a seamless and secure online transaction process for customers.

Loyalty Programs

One Kings Lane values its loyal customers and occasionally offers exclusive loyalty programs or rewards to enhance their shopping experience. These programs may include early access to sales, additional discounts, or special perks. By participating in these programs, customers can enjoy additional benefits and savings, fostering a sense of appreciation and loyalty towards the brand.

Customer Reviews

Customer reviews play a significant role in the One Kings Lane experience. The website features a review section for each product, allowing customers to share their feedback and experiences. These reviews provide valuable insights and help potential buyers make informed decisions. One Kings Lane's commitment to transparency and incorporating customer opinions contributes to the trustworthiness of the brand.

Community Involvement

One Kings Lane actively engages with its community through various initiatives. The company collaborates with charitable organizations, supporting causes related to home improvement, design, and social welfare. By participating in community-oriented events and programs, One Kings Lane demonstrates its commitment not only to providing exceptional home decor products but also to making a positive impact in society.

Shipping and Costs

One Kings Lane offers reliable shipping services to ensure customers receive their orders in a timely manner. Shipping costs vary depending on the size and weight of the items, as well as the destination. While some smaller items may qualify for free shipping promotions, larger furniture pieces or international orders may incur higher shipping fees. However, One Kings Lane strives to provide transparent shipping cost information during the checkout process, enabling customers to make informed decisions.

In conclusion, One Kings Lane is a reputable online retailer that offers an extensive selection of high-quality home decor products. With a user-friendly website, exceptional customer service, and a commitment to providing value for money, One Kings Lane has earned a positive reputation in the industry. Whether customers are seeking unique furniture pieces, stylish decor accents, or professional design advice, One Kings Lane serves as a reliable and trusted destination for all their home decor needs.