Users Voice for Onekingslane

59% users rated Terrible
4% users rated Poor
0% users rated Average
3% users rated Very Good
34% users rated Excellent
Pie Chart Review Representation for Onekingslane
Onekingslane Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Onekingslane Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 23 Sep 2019

Last updated by on 09 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Sep 2022 3.8 5 5 4.4 4.5 2.8
Oct 2022 4.2 1 5 4.6 4.7 1
Nov 2022 4.2 5 5 4.2 4.2 5
Dec 2022 5 2 5 5 5 1.6
Mar 2023 4 5 5 3.6 3.3 5
Line Chart for Rating of peer stores

onekingslane.com

amiclubwear.com

fashionequation.com

mahabis.com

patpat.com

woodenstreet.com

Detailed Onekingslane Review by

Introduction

One Kings Lane is a leading online destination for home decor and furniture items. Founded in 2009, the company offers an extensive collection of products from top brands and designers at affordable prices. The website is user-friendly and offers a unique shopping experience for customers looking to add flair to their homes.

Pros and Cons

One Kings Lane offers a vast selection of high-quality products at reasonable prices. The website is easy to navigate, and customers can filter items by size, color, and style to find items that suit their taste. However, the website's shipping costs can be high, and the return policy is not as flexible as some other online retailers.

User Experience

One Kings Lane's website is visually appealing and intuitive. It is easy to search and filter products, and the product pages provide detailed information and images. One Kings Lane also offers design advisory services to help customers create their ideal look for their home.

Pricing and Value for Money

One Kings Lane offers products at various price points, and the items are generally priced competitively. The company also offers frequent sales and promotions, so customers can get great value for their money.

Alternatives

Other websites that offer comparable products include Wayfair, Crate and Barrel, and Pottery Barn. Each website has its unique selling points and offerings, but One Kings Lane stands out for its extensive selection of high-end products.

Customer Service

One Kings Lane provides excellent customer service with a dedicated team that is available to assist customers with any issues they may have. Customers can contact the company via email or phone, and responses are prompt and helpful.

Product Quality and Selection

One Kings Lane offers a broad selection of high-quality products from top designers and brands. The website's product pages provide detailed information and images, so customers can make informed decisions about their purchases.

Website Usability

One Kings Lane has an intuitive and user-friendly website. Customers can easily search and browse products by category, style, size, and color. The website also offers design inspiration and advisor services to help customers make informed purchasing decisions.

Returns and Exchanges

One Kings Lane's return policy allows customers to return items within 30 days of receipt. However, there is a restocking fee of 15% for returns, and some items are non-returnable.

Promotions and Discounts

One Kings Lane regularly offers sales and promotions to its customers. Customers can sign up for the company's email newsletter to receive notifications of these events and discounts.

Reputation

One Kings Lane is a popular and reputable online retailer for home decor and furniture items. The company has received positive reviews from customers and design professionals alike.

Payment Options

One Kings Lane accepts various payment options, including Visa, MasterCard, American Express, and PayPal.

Loyalty Programs

One Kings Lane does not currently offer a loyalty program for its customers.

Customer Reviews

One Kings Lane has many positive customer reviews on its website and third-party review sites like Trustpilot. Customers praise the website's high-quality products and excellent customer service.

Community Involvement

One Kings Lane is involved in various charitable initiatives, including partnering with Habitat for Humanity and supporting local communities affected by natural disasters.

Shipping and Costs

One Kings Lane offers various shipping options, including standard, expedited, and white glove delivery. Shipping costs can be high, with some items having surcharges for delivery to certain locations.

Onekingslane Recent User Reviews

User Rating

5 stars

21

👤

Reviewer Name: Carol Lattouf

Review Submission Date: 2022-12-11

Review Title: Item Not As Described Online
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Item not as described online. I ordered a console table in a natural finish that was 9.5 inches wide. It arrived and it's white washed and 14 inches wide. It also wasnt packaged properly and the drop pulls left black marks all over the front. Still waiting on a refund nearly two weeks later with NO response from customer service. This item looks like a POS from home goods and I paid over $1500. OKL has gone WAYYYY down hill from years past...

👤

Reviewer Name: K.Jones

Review Submission Date: 2022-11-15

Review Title: 11.14 22 I’m not happy about the fact
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I’m not happy about the fact, that the delivery company delivered my purchase to the wrong address and that I received the wrong order. If I were One Kings Lane, I would change their delivery Company. I watched them drop the package from the truck and were careless with the other packages. I’m very impressed with Frank for his great customer service. He was professional and truly wants to help to make things right. A+ for Customer Service. I’m hoping that my order is delivered and is not damaged.

👤

Reviewer Name: Rosemarie Veliz

Review Submission Date: 2022-11-11

Review Title: I called for help regarding a promo…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I called for help regarding a promo code that was not working . I had a very polite lady named Danny whom explained the code was not applicable to the lamp. Fine , I understand it’s always hit or miss. No complaints as she was friendly and nice. I will wait for the sale!

👤

Reviewer Name: margaret snyder

Review Submission Date: 2022-11-08

Review Title: Their service is great!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I give five stars to this company because of my experience with their employee Frank, (Francisco Ivan Mendez Gordillo). He dug right in and solved the problem concerning the 20% discount that I signed up for. He was super helpful, super time efficient. My whole experience with Frank is why I will absolutely consider future purchases from One Kings Lane.

👤

Reviewer Name: Jody O

Review Submission Date: 2022-10-23

Review Title: Excellent customer service with a…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Excellent customer service with a knowledgeable representative. She listened to my concern and immediately came up with a solution.

👤

Reviewer Name: DH

Review Submission Date: 2022-10-22

Review Title: Horrific Customer Service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Sincerely one of the worst customer services departments (is two people a department?) I have ever encountered. They made a mistake, which they admitted, and Dan, the supervisor, was incredibly rude and dismissive. "I didn't do it" was the best he could come up with, as opposed to offering any type of resolution or apology. I followed up my phone calls with an email, and clearly it was answered by him. I still have no resolution for my situation and am appalled that a company lets someone so unprofessional represent them.

👤

Reviewer Name: Todd Schiller

Review Submission Date: 2022-10-21

Review Title: Easy customer support experience to replace dented lamp shade
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: In July, I ordered a pair of lamps from One Kings Lane. Although they were well-packed, one of them arrived with a small dent in the lamp shade. Andrea with customer support was extremely easy to work with, and she coordinated with the vendor to send a replacement lampshade. The lamps look great!

👤

Reviewer Name: Kathryn McCall

Review Submission Date: 2022-10-06

Review Title: Carlos is great
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I spoke with Carlos. He quickly gave me all the information I needed and was very professional and polite.

👤

Reviewer Name: kelly r

Review Submission Date: 2022-10-04

Review Title: I called customer service for product…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I called customer service for product support and found Danny to be very kind and helpful. She assured my questions would be promptly addressed.

👤

Reviewer Name: Suzanne Ferleger

Review Submission Date: 2022-10-03

Review Title: Wanting to return an item that didn’t…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Wanting to return an item that didn’t work for our space, I was unable to contact customer service by email as the link was messed up. However, the excellent service I received on the phone from Danny resolved the issue in minutes. Happy resolution.

Related Categories